I want to say thank the staff at ACG for making my 2019 Model 3 SR+ look brand spanking new! Dorian Saravia (General Manager) took care of me personally as he promised. The owner Gary was very nice and listened to my concerns. I usually go to a Statefarm Approved body shop, but having a Tesla makes it a little bit more challenging. I was referred to ACG and was quite skeptical at first. But Dorian took care of me as promised and he delivered on that promise. I had a little body damage to the rear passenger side quarterpanel and he explained to me what they would do. I'm glad they're are Tesla Certified because they know they're stuff and gave some tips as well. When I picked up my Model 3 today... it felt like the first time I picked up my Model 3 last year from Tesla. i was excited and was super happy with the result. Thank You! They just earned my business for life I highly recommend them! read more

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This collision shop used to be responsive and quick paced. Something has dramatically changed recently. Not sure if it was a management change or something else but since this change I have experienced multiple delays, unresponsive requests and multiple changes in adjusters. In all, the worst shop I have ever worked with. This only adds to the stress I am already experiencing as a result of an auto accident. read more

Diana is best dealer liaison you could ask for. Taking my care Jag in Cerritos for repairs and she has been nothing but helpful, respectful & knowledgeable. She answered all my questions with no hesitation. She made sure they were going to take great care of my car and I couldn't have asked anything better. She's the one you wanna see. She cares about making the guest is heard and their concerns are being heard. She adds value I haven't seen any of other dealer liaison have before. I truly appreciate her! Keep it up Diana! read more

Diana is so helpful. I came to get service at Jaguar but had a claim on my vehicle also asked for their preferred body shop was referred to Diana. She made the process easy will definitely be referring everyone to ACG. read more

I needed major work on my Tesla Model 3. The paint job they did is superb, also nicely cleaned the car inside out. Joaquin kept me in loop and informed me of delay due to some parts. Took 2.5 months for 15k worth damage, but I did have to take back due to Autopilot and Regen was still not working, which took another 10 days and they fixed it. Limited Parking in front of office and is too tight with all cars parked sideways which I hated. Overall very happy with results. Joaquin was courteous and professional. The shop is Tesla certified and they know how fix these cars. read more

Had a great experience at ACG, Monsse was the girl that helped me, right from check in she was very nice and explained everything. It was my first time ever getting into a car accident, and she made the whole process so easy, and took all the stress away! Hope to never crash my car again, but if I do, I'll bring it to Monsse! read more

I had a great experience with ACG! Monsse (a dealer liaison) helped me every step of the way and explained everything the best way possible. She talked to the insurance and got the car towed in on a weekend and made sure that I got a good pay out since my car was said to be a total lost! Very highly recommended! read more

Auto Collision Group - Body Shops Near Me - Whittier, California

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Joaquin is amazing. He took really good care of us after our Model X got scratched. He even dealt with Turo to fill out my claim so I could get as much reimbursed as possible. He really went the extra mile! ACG did a great job fixing the car. It looks brand new . They detailed it and it was spotless by pickup time. read more

The group did a fantastic job repairing my Tesla after a rear end accident. Joaquin was very professional and responsive. I very much appreciated working with a professional team to help through the first time accident. Highly recommend! read more

Got my car back today... After going around town to look for a place to do a good job on my car I ended up finding a GEM! Felix was the kindest most respectful professional person I've had the pleasure to work with. I could've taken my car anywhere but there customer service is what elevated them to AMAZING IN MY BOOK. From the receptionist to the guys who work on your car. Everyone is so nice and helpful. They make sure this process is stress free by providing you with up to date information at a drop of a dime. If I could give them a hundred stars I would. One more thing, there office is so clean and always well stocked with goodies. AMAZING PLACE..  YOU CAN'T GO WRONG HERE!! THANKS AGAIN FELIX AND ACG YOU GUYS ROCK!! read more

Auto Collision Group - My car looks like NEW! - Body Shops Near Me - Whittier, California

I called and left a message, never got a call back? I made an appointment online for Saturday because it's clearly posted that Saturdays are by appointment only. I showed up 20 minutes early and waited til 12:00 pm and no one showed, why??? read more

George and the team always take good care of me and my family when our cars need repairs. Ive brought my car in a couple times now after being hit. Their staff communication is great and you can always reach them. read more

I have to say I was a little skeptical about this location. On day one, before entering, I was greeted by Leo (general manager). I pointed out what repairs I needed, and he immediately said not to worry. He could take care of the issues with no problem. He quoted me on the spot and asked if I could meet with Joaquin (estimator). Leo mentioned he had already given me a quote. Joaquin took my info and emailed me the promised quote the following day. On day two, I met with Joaquin and went over the process. Still skeptical, he gave me a tour of the facility and discussed the paint process. The vehicle's paint color is Brooklyn grey, so I asked if they could achieve it. He said yes, explained the process, and reassured me that it will not be done until its right. Let me say they got it right. Yesterday, I picked up my vehicle, and the Front and rear bumpers appeared spot-on. I also have to give a shout-out to the front desk staff. Customer service was great, and Michelle was pleasant and attentive. ACG Whittier thank you. read more

Just never again. It was a waste of time for me. I had to call to check in to get an update on my car. No one responded when they said they would. Overall, just bad. read more

I appreciate the help from Brenda Castillo. She has helped me through the process and communicated with me at every step. She helped me understand how pricing is based and made the process very easy for me. read more

Best place to get your car repaired Forsure ! I took my 2023 toyota tacoma here and let me tell you , after the repairs it looked like nothing ever happened,, car looked just how I got it out the dealership. Joaquin was really helpful and kept me updated even for the little things, he would keep me updated like every other day and his energy was great, super chill guy and very helpful. If you bring your car here ask for him cause he will take care of you Forsure! I will definitely be coming back here in the future if I need to. read more

My Tesla had extensive suspension damage , tire and fender damage as result of being hit. ACG was wonderful. Customer service was excellent. Joaquin gave me updates twice a week, carefully explaining what the damage was and the reason for delays and progress. All repairs were done according to Tesla specifications. Tony and Walter also called periodically to answer any questions and assure I was getting updates. All delays were due to parts not being available. Once all Tesla parts arrived the team was efficient in performing repairs. My car was washed and detailed when the car was returned to me. Auto Collision Group Whittier are awesome. read more

Definitely using them for any repairs in the future! They were fast and left my car like new! You can't even tell that there was any work done. Thanks so much ACG! read more

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Update to this. It took the manager to make things right. It boiled down to the supervisors making some mistakes. They did make good on the work and covered some extra things for me at no cost. Glad the manager does care about the work done and that he saw a situation that needed his intervention to keep a customer happy. read more

As a long time whittier resident I wanted to support local businesses and so I brought my car to ACG in whittier at the end of feb. It took 1 month for someone to tell me they couldn't get my bumper and that it would take over a month and a half to get there. (Mind you my car has already sat for a month)used my 30 day rental for nothing!, then to top things off I was told my bumper would be coming april 20th...they swore up and down that it was in route, well April 20th came around and i received an email saying my bumper wouldn't be in till after june...???? Why take my car in if you can't get the parts for it? Why did it take a whole month to contact me as a customer? ACG made sure to run up the bill though I received no discount and paid almost 8 grand for something I could've had done for about 2grand or less in the end I got no NEW bumper just bondo and fresh paint....if I had to sum everything up in one word RIPOFFS!!!ALMOST 4 MONTHS FOR SOME MICKEY MOUSE SHIT!....SAVE YOURSELF SOME TIME, MONEY AND GREY HAIRS DO NOT COME HERE. NO HONESTY read more

The overall customer satisfaction & Service was very low! There was little to no communication from ACG, I would have to reach out for updates on my vehicle and in doing that i would receive news about a delayed part or that my vehicle has not been prepared for paint finishes. The initial Pick Date for my vehicle was changed NUMEROUS times and again, i would have to reach out to them and was notified of the pick up date changes they would never contact me first. I also paid out of pocket for a rental due to them giving me false finishing dates and they refused to cooperate with me on any type of level for compensations for the rental. I'd HIGHLY recommend taking your business to another company! read more

Just updating a previous review. There was new management and notes weren't passed properly. As soon as I brought things to the new managers attention, I was called to schedule an appointment and the repair was done the same day. I got my car back and the manager apologized and explained everything. I appreciated it very much and the work was excellent. So I wouldn't feel right leaving up the previous review. read more

My Tesla Y got keyed by someone at a parking lot. Unfortunately I had to go thru with my insurance and I took my car to ACG for repair. Jorge was great. He talked with my insurance and was able to take my car in the next day. Joaquin worked on my car's paint repair and it turned out great just like it's new. I'm glad I took my car to them. read more

These guys did a fantastic job with my car. Super professional, accurate, full service work done here . They communicate well, via text and calls, they took my car and fixed it all up so it literally looks brand new. They are busy over there, and really went the extra mile to take care of me. No one wants to be in a car crash, the receptionist is sweet and kind and knows her stuff. The entire team over there really went all in and made an unfortunate experience respectful and courteous, and the car is in GREAT condition now. I couldn't be more grateful . Service is Above and beyond, I'm so appreciative . read more

These guys are legit! Ive taken to Auto Collision twice and they do a fantastic job! I was really bummed out on last week Monday morning, someone side swiped me and I was livid. So thankfully with full coverage from my insurance. The Collision shops do go through a thorough inspection on you're vehicle. I waited about 10 days for complete repairs, and when I got my car back I was completely satisfied with the work they've done. My deductible is only $500. Geico took care of everything for me. I would recommend anyone to come here. The people are friendly and warm welcoming! read more

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REGRET taken my car here, a job that should've only took 2-3 weeks ended up taking over a month. No communication at all, horrible customer service. I had to call in to get updates on my car and kept getting the runaround, excuse after excuse. Finally got the car back, the paint doesn't even match, as if they didn't use OEM, like c'mon the paint code is on the side of the door. Scratches around the car that weren't there before. I'm going to be letting my insurance know, so that I never have to go back to this shop. Whoever is reading this Stay Far Far away‼ read more

ACG worked on my Tesla and delivered it back to me with a faulty steering box, the car veered right. I returned it to be repaired and my car came back with damage to two rims and the front fender of the car. I returned it again with an agreement they would replace the damaged rims and paint. The representative (David) said he had two new rims and would replace the damaged ones and would repaint my front fender, but when I picked up my car, I discovered they had spray-painted over the damaged rims instead of replacing them. I demanded new rims and weeks later I received them. I will be swapping them out at another tire center so my car isn't further damaged. read more

Great customer service from Edgar. After being in a collision where my door looked like a can opener went through it they made the car look good as new. Would recommend to family and friends. read more

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First off I just want to say that the state my car was in was extremely bad. It had dents, scratches and cracks in multiple locations. I was rear ended, had someone hit my car while it was parked and scraped the entire drivers side up, as well as my car got vandalized and keyed by someone. I was recommended here by a family member. My car was in the shop a little over 3 weeks. It was worth the wait. I got my car back and it looks brand new as if I just drove it off of the lot. Auto Collision Group did an amazing job and even more specifically DORIAN! Thank you so much brotha. The customer service was beyond exceptional. Every question I had along the way was answered and Dorian even sent me photo updates and videos to keep me posted on the progress frequently. I have never had any serious damage to my car until jus this year but they took care of everything. I got my car back in near mint condition. And special thanks to them for giving my car a complete detail and wax, even under the hood they cleaned it and they didnt need to. It is a true testament to the quality of work that the people here do. Thank you Dorian and all of the people at Auto Collision Group that helped get my car back in the greatest condition I have seen it since I drove it off the lot 4 years ago. read more

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Carlos and Leo were great this is the third time I've used these guys. They even took care of some extra work not related to my accident and absorbed the cost. Thank Carlos read more

I received a call today by them telling me my car was ready to be picked after being there for a WEEK.. Now I was thinking that it couldn't have been enough time to fix the damage that was done to my car *I was nervous* but when I got home && seen it.. it looks like a new car.!. You cant tell that my car was wrecked because they did such an amazing job.. I am very happy with how everything turned out. I would highly recommend this place to any && everyone. They truly are professionals.. I am in awe all over again.. I can't believe I was gonna go to some other shop closer to my house *that planned on keeping my car for two && a half weeks.* so glad I didn't go there. Thank you guys for the amazing work you did on my car. Felix went above && beyond for my dad.. he said that the moment he walked in he knew he was in good hands. He enjoyed the variety of coffee they had && how welcoming everyone at the front desk was. read more

Auto Collision Group - No dent, no scratches *&& there were a lot* this whole side was messed up.. Thanks to ACG it looks new again. - Body Shops Near Me - Whittier, California

A wonderful repair shop! I'm definitely coming back for all of my car concerns here. They provided a great service and helped. Joaquin was incredibly helpful and kind! read more

I have never had such a positive experience with a body shop EVER and unfortunately I have had MANY cars that got banged up in accidents ughhhh. When I arrived to the body shop it was immaculate, like SUPER clean and really nice inside. The staff was extremely professional, friendly and efficient . They communicated well with me regarding the whole process including working with my insurance company efficiently. My daughter's Jeep was returned to us better than it was prior to the accident . Huge thumbs up for this place ... I'm a woman and sometimes the whole body shop experience is intimidating but this place really does set the bar high . The owner, Jorge, is a mastermind for his concept with these body shops! read more

Auto Collision Group - After getting hit by a semi truck , we took it to ACG and it looks like new again! - Body Shops Near Me - Whittier, California

I was extremely impressed with the service, responsiveness and quality fix to my car. The work was done a day earlier than I was quoted and they went ahead and detailed the whole car so when I picked it up it felt brand new. I almost cried because I've had this damage to my vehicle for a while and it's nice to be proud of something you've worked hard to own. There were more little things that added up to a stress free experience. They accommodated my work schedule so I was able to drop off and pickup the car after work hours. The communication with the rental car agency and my insurance company was flawless and easy. The front office staff as well as everyone else I interacted with was patient and kind about answering my questions. I will be returning to Auto Collision Group in the future. read more

Auto Collision Group - Work done on my driver's side bumper, wheel and headlight. - Body Shops Near Me - Whittier, California

I had my car originally sent to Buena Park Honda where I ran over something on the freeway that I was not able to see. The damage done to my car was both of my left rims were bent and severely damaged. Plus there was extensive damage to the undercarriage and bottom of the grill. The wait for the repairs was the only downside to the whole thing but when I got the car back it made the wait worthwhile because my car looks brand new after all the repairs. Recommend these guys for your collision needs. read more

Auto Collision Group - Body Shops Near Me - Whittier, California

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It's been a while since I have used yelp, but after getting my car back I felt they deserved a 5 stars review. I have had work done on other cars that I have owned and now I really see the difference between certified work and non certified. I was expecting lots of body filler and sanding but that wasn't the case at all. Anyone looking for a professional touch should bring their baby here. read more

Did a great job very attentive to my car needs, very helpful received my car before expected date. Was very satisfied with the work. Thank you, you guys are great. read more

Very please with work done on my 2018 Silverado 100yr special edition. I received regular updates took about 10 days they matched the paint perfectly they provided excellent work and customer service to us. read more

Auto Collision Group - The repaired driver side doors. - Body Shops Near Me - Whittier, California

Great experience with ACG. They make sure all your needs are met and they value your concerns. They also don't make you feel annoying for calling to check on your car!! You can tell they really enjoy the work they do. I was helped by Claudia!! She was amazing!! Super kind and always called and left voicemails about updates with my car. Makes you feel like family. Will recommend ACG to any family or friends that ever need body work done. Oh, and my car looks FANTASTIC! read more

Amazing place to go for any car problems. The people here are amazing, very friendly, High Energy, make you feel important, always willing to help with anything, you just can tell the people working here really love their jobs & you don't really see that a lot. I recently got in a car accident, & was having a lot of problems with the other party's insurance. Especially since the pandemic is going on, everything was going at a slow pace, So a friend of mine referred me to FELIX! Amazing work right away he checked out the car already knew what was wrong with it, & knew my insurance was going to say it's going to be a total. That same day he helped me open up a claim with my insurance, & got me into a rental right away! Unfortunately my insurance went to check out the car & like FELIX said it was a total. But because of FELIX my insurance was able to work fast & within 2 weeks I finally got a new car. I recommend everybody to go to FELIX 100% he will absolutely help you! Thank you again!! read more

Auto Collision Group - My new car - Body Shops Near Me - Whittier, California

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