The sales department did a great job and Curtis was very honest and friendly. The service…read moredepartment will steal your hubcaps, and then tell you they don't have them afterwords if they do any tire work. Maybe they sell them on Ebay or something. Its a small thing, but super annoying.

Thanks Janel, Austin and Matt for a smooth car buying process. Janel had the car ready for me when…read moreI got there and answered my questions on prior history,etc. Overall a relaxed and easy atmosphere.

I had an absolutely amazing experience here working with both Rich primarily and Jimmy for…read morepaperwork later on. Both of them did a wonderful job of working to find ways to meet me where I was at and match what they had to me, not convince me to take on something they thought I needed. I never even felt like I was being sold to buy something but rather they did indeed have what it was I came in to find and buy already. Rich worked with me tirelessly to understand what my situation was, needs, wants, requirements, limits, preferences, etc. This really made me feel valued and understood as a car shopper with unique needs for how a car fits me as a person and the lifestyle I sought to match it. I knew what I wanted when I came in so this did help him identify my car specs. I also already owned a car by this dealer from another location for 4 years as is so the reputation and brand already sat well with me as it was. But even so, Rich really took the time, made the effort, and went the extra small steps to work with me on price, trade, discounts, APR, as well as simply pointing out factors of the car I sought out that matched my unique needs and wants in a new Hyundai vehicle. Although I was planning to hold for 2-3 months before trading in my previous Hyundai for a new model and make, Rich ended up making me an offer I simply could not possibly refuse (after my pass on 2 prior offers!). His candor, professionalism, concerns for my needs really won me over. From initial car questioning to test drive to the next day's follow up, he had my interest in mind first, not his of just making a sale. Jimmy then continued this support and care with paperwork and final sale specs making super clear all details, terms, numbers, and specs of the payments, coverage, warranties, etc. I never felt intimidated or burdened or confused by an onslaught of papers and terms but rather guided slowly through the process. I could ask questions freely, openly, and easily with clear answers given at any point. I liked not feeling pressured, rushed, or confused about what was happening at any point. Between Rich and Jimmy, I felt I got service to my need to get a car I wanted, how I wanted it, not sold a car to meet a quota alone. That is a big distinction. I would recommend anyone seeking a Hyundai vehicle to come here and work with Rich to walk away with THE car you desire at the best possible deal and benefit to you. I am now the very proud owner of a new 2021 Hyundai 2021 venue with no regrets of buying months earlier than planned.

The service department proved dishonest, holding our car for days, making one repair, when the…read moresimple fix was a tire replacement. Even then, they recommended one tire, claiming it would be another day or two before they could get it in. Ultimately, we needed two tires, not one and regular Firestone had a complete selection in stock. The service manager proved unresponsive and dishonest.

My dad bought used cars here for years and we bought a used vehicle for our grandson last year…read more The car has been great and the service is outstanding! The salesperson was not pushy and the process did not take long - especially compared with other dealers. Even thought it was a few years old, they washed and vacuumed it and filled the tank with gas. Class act all the way!

About 3 months ago my wife and I decided to take some Vehicles out for a test drive and one of the…read moreplaces we ended up hat was Randall Mitsubishi. When we got there the first thing we told the salesman was we were in the market for a new or used vehicle in about 3 months or so. He asked me where I worked and I told him I worked at a cooking oil process facility and a printing company. I intentionally neglected to mention that I worked at a Toyota Mazda dealership for 3 years and my brother-in-law was also used car salesman for 15 years. I know the ins-and-outs of the used car business but I didn't want him to know that. First we took a new vehicle out for a test drive it was a Mitsubishi Outlander. And we told him that we were also interested in a Toyota RAV4. And he had a used one on the lot and we took it out for a test drive. That's when my wife decided that she liked the Toyota RAV4. So when we got back he asked us about our car that we had. It was a 2006 Ford Focus we've had since new. I told him it was approaching 100,000 miles and that's when he said "once a car hit 100,000 miles the value droppes dramatically". I was wondering what BS line he was going to give us to screw us out of money on a trade in. That line goes back to the mid-1990s. So we went test drove a new Toyota RAV4. And we eventually bought a 2015 RAV4 out of town. Low miles great price. I think people are sick and tired of the old ways of buying a vehicle and especially with the trade in BS they tell you so they won't give you much money on a trade in.

Recently purchased a Ram 1500 Sport. I am very pleased with the truck. Very good ride. My…read moresalesman , Daniel was very good to work with. Was able to answer my questions. He was not forceful and was a big help in my purchase process and I appreciate his assistance. Every thing went well till I was handed off to the financial manager. The financial manager lied to be, saying that the bank required me to purchase Gap insurance. I advised him that I already had it with my insurance company and he said that would not work. They required me to purchase what they had to offer. Comparing the two policies, my savings with my insurance company would be about 300 for the life of the loan. The signing process went quick and no time to read, he did not even give me a copy of what I signed. Said that it would be a while for him to make copies. Made it sound like hours, and said they would send me copies. I got the paperwork today and read it. The Gap insurance page says that it is not required to get the loan from the bank. Called and talked with the bank and the guy laughed when I told him what the Financial Manger said. I called to discuss it, and the dealership said the lady who handles the cancelations works between 8-5. I do not like the fact that I was lied to and forced to purchase something that I did not need or want since I already pay for it at a much better rate. While the contract says it can be canceled within ten days, it is the fact that I was lied to. He took my positive experience and turned it into a bad experience. The salesman went out of his way to help, this guy should of had a can of Vaseline on his desk. I would buy from Daniel again, but I will not do so if this is the only guy who can sign the paperwork. A true used-car salesman mentality. If he is the only one who can close the deals, then I would say stay away. At least do not trust him.

I took my Ram 2500 in for a diagnosis and was told it had a blown head gasket. I approved the…read morerepair and paid about $4,500 after they said additional parts like head bolts were required to complete the job. They also recommended an EGR cooler replacement due to possible moisture issues, which I declined at the time. When I picked the truck up, it overheated again within about 10 minutes with the same symptoms. I brought it back, and it sat for about a week with very little communication. After that, I was quoted around $12,000 for a full cooling system replacement. I then took the truck to another shop for a second opinion. They found combustion gases in the system and said it appeared the head gaskets may not have been sealed correctly. I was frustrated that after paying for a major repair, the original issue didn't seem to be resolved. Communication from the service department after the initial work was also poor. During this process, we were told that removing a previous review was a condition tied to working out a deal on another truck, which didn't sit right with me. To be fair, the sales team eventually helped structure a better deal, which I appreciate. However, my experience with the service department was very disappointing. they ended up posting my old truck for sale 6 days late so they either did 12 k in repairs or selling it defective or straight lied about what was needed

Well I never expected to be impressed by customer service at a dealership, but at browns here I was…read moreimpressed. From phone calls being answered to being assisted as soon as I arrived for my service everyone was kind. The gentleman working the service desk was younger and genuinely kind, he was busy, being the only employee inside. As most dealerships the only thing you usually are promised is a clean environment, this dealership had every positive aspect a dealership can have and more!

$310.00 to put on a belt and install a battery. I supplied the parts. Battery and belt. They…read morewanted 175 for a 25 dollar belt and 500 plus for a battery. I broke down in their driveway to begin with so I was at their mercy. So three days later I managed to get my car to a reasonable place for further repairs. Hi way Robbery! If my nephew hadn't talked to them god knows what it would have cost. I'm an old lady so there you go.

So I paid 8999 plus TTL 1 year ago. it has been in the shop 7 times in this 1 year. I was told that…read morewe would be taken care of. They fixed it once, the other times I had to pay. So all together I paid almost 13000.00 after all of this. I tried to get help, but they just ignored me. I have now had to purchase another vehicle because the one they sold me was full of issues. Then I take it back to them to buy it back. He made a deal with me for $3300.00. and told me I would have to drive to Abilene to get a copy of my title because the ink was light on my address. So I did just that and brought it up to the owner. I wasnt able to bring my male cousin up with my this last time, and he completely screwed me. Telling me that it was going to cost 1500 to fix. That was an absolute lie! I took it to a very reputable mechanic and he said it would be 700 to fix. Then this little long haired punk decides to start laughing at me because I am getting screwed yet again from this place. Now he has it right back for sale for the 8995.00. They are major thief's and should be ashamed of the way they rip people off! And it was the owner who did this.

Texas Truck World is a Horrible, dishonest, grimy place to buy a car, we purchase our car November…read more2022, the horn didn't work, they said the would write us a promise to fix the horn, Everytime for a year and some months, we took the car so they could honor their promise. Never never did they fix it or the other issues . Now as of last week, still no honoring their signed promise to fix. We walk in get ignored, the car is over priced and sitting still, we cannot drive it safely.

DO NOT BUY A USED VEHICLE from this dealership!!! We bought…read morea Jeep from this place on Saturday and Monday morning the warning lights came on and the engine is ticking. We returned and spoke to the salesman, who spoke to management and we were told they would do nothing about it because it is 4000 miles out of the warranty they offer. They said we should have bought the warranty that was offered to us when we purchased the vehicle but none were offered. We paid $21,000.00 for a vehicle that needs $2000.00 of maintenance done on it 2 days after purchase. If you purchase from here take the vehicle to your own mechanic first. This place is a joke and I'll make sure everyone I know hears about this.

The leak i brought to the attention on the day of purchase and a month later has finally proved to…read morebe an issue. Just because someone didn't know that the water pump was going bad, doesn't make it okay to stiff your customers with the incurred cost. Im sure a transmission repair is coming up, bc i brought that leak up, as well. If you're buying a used vehicle, stay away. Trust the reviews.

2/2026 we took our Bronco in for service, tire rotations and oil change as it was time for service…read more We'd only been in San Angelo 3 weeks since moving from the Great Lakes, Michigan. I easily made the appointment online and received my email confirmation. The day of service was light rain and I used map quest to find the dealership. The young lady service advisor checked me in and I waited in the customer lounge. My wait time was normal compared to other dealership service centers across the country about 45 minutes. The service team members were all friendly and the lounge area nice and clean with a television, coffee, soda and snacks for your selection, pretty much the norm. After service they pulled my Bronco into the service garage and quickly got me checked out and on my way. A few miles away on my way home I was waiting to make a left turn onto Sherwood Way. The light turned green, my phone was ringing so I answered (yes hands free) and it was the young lady service advisor. She was in panic mode asking me to quickly come back because the service technician forgot to put the filter on and the wheel lock. Then I started to panic about not having an oil filter or wheel locks. Keep in mind I'm not a mechanic and I'm so thankful we have people who like that sorta thing, it's just not me. I quickly made a U-turn the first chance I got and returned to the service garage. I checked back in with the same service advisor and she was very apologetic and let the technician know I had returned. He quickly arrived with the AIR FILTER and wheel lock in hands and put them back on. Why he had the AIR FILTER I don't know because I didn't request an air filter replacement. Anyway, I was so relieved it wasn't the missing oil filter. We all get busy with work and life and we do forget things so I'm good with the outcome. Maybe they will offer me a complimentary air filter or something my next visit. Minus one star is better than minus 3 or 4 stars right? I received 2 emails from the dealership asking me to please review my recent visit so here it is.

My husband is 88 years old and I am 77 years old. I have to use a walker. My husband fell and was…read morein the hospital. Our car started acting funny. So our children took it to Jim Bass Ford. The whole crew helped me. Samantha Stewart sent a very nice man to pick me up and take me to the dealership to rent a car and showed me how to work everything. When I decided I needed to trade it in the mechanic had a salesman by the name of Ernest Sustaita call me. He immediately went to work finding me the used car I asked for with a prize we could afford. The sales manager Mack Harper had a big hand in making my life so much better. It takes a great boss to have great employees. We are very grateful to Jim Bass Ford crew they go the extra mile. So with that being said if you need a wonderful dealership go to Jim Bass Ford !

As always, the service techs are great. Pricing is insane, but I want my KIA's serviced at KIA…read more Not sure how i feel about the clutch actuator fluid exchange. Because there still appears to be a white film in the bottom of the container. It did not appear that the resovior was cleaned. ​

Five Stars All The Way. Scheduled the Kia Soul for its Oil…read moreChange & Tire Rotation. Very fast service getting in, waited for the car and it was completed when they said it would be.

Last Saturday my daughters and I were traveling back to San Angelo from San Antonio when I learned…read morethe light bulb which powered my left turn signal light in the front of the vehicle was out. Thankfully, the rear light worked but it was blinking a million times a second which warned me that it was next to fail. I thankfully and prayerfully made it home safe and called Mitchell Toyota yesterday (Monday) to see if they had any appointments to get my light fixed. The Customer Service Associate told me to come in after 1:30 p.m. and I was seen as soon as I arrived. I went to the Parts Department and was helped by a very pleasant Associate who gave me a "Military Discount" on the bulb I needed. What's more, Toyota DID NOT charge for the Labor of installing the bulb (Fist Pump! And Fist Pump Again!) I waited about 30 minutes in the Waiting Room after paying for my bulb, but was very happy to learn my vehicle was ready. While I have read the previous reviews, I am glad to report my experience was everything that I have come to expect of Toyota after having owned one for almost 20 years. While in San Angelo, I definitely plan to come back to this location for my automotive needs. Until the next bulb blows ~

Called this dealership on Tuesday to set up an appointment to have my 2022 Toyota Tundra serviced…read more The lady at the service desk spoke to me in a manner unbecoming a business who actually NEEDS all the business they can get. She sounded irritated and as if I interrupted her - perhaps she was busy on her FB page - not sure - but very unfriendly! I then called the front desk/reception and again spoke to someone NOT TOO friendly, but also not rude. I asked to speak to the GM - was then told he was in a meeting. I asked WHO he was, to which she at first sounded reluctant to give his name - then after asking again - she said it was "Sean". I asked her to please ask him to call me - she said she would give him the message. Today is Friday, May 20th, and NO call has come from "Sean" - the GM! As a business owner for many years, I am amazed how businesses like this are still in business! Is it ONLY about selling new vehicles (but then) they even suck at that! I went to them over a year ago looking at trading my 2018 GMC with very low mileage, and buying a Toyota Tacoma (I ended up buying a BRAND NEW one from Brunner Toyota in Brownwood - which means they lost that deal) - I was told by the "salesman" that he cannot give me a price on my GMC and that he needs to speak to his manager and that they will get back to me! It has been over a year, and I still have not received that call! Bet you IF I ran my business like this, I would not be in business, let alone employ people who do not know HOW to speak to potential customers! I will now take my vehicle to Abilene to get serviced - yet another loss for this business! It seems that they THINK they are doing us a favor by "servicing" our vehicles - forgetting they are getting PAID to do it! Really, is this where we are heading as a society?