I had an absolutely amazing experience here working with both Rich primarily and Jimmy for…read morepaperwork later on. Both of them did a wonderful job of working to find ways to meet me where I was at and match what they had to me, not convince me to take on something they thought I needed. I never even felt like I was being sold to buy something but rather they did indeed have what it was I came in to find and buy already. Rich worked with me tirelessly to understand what my situation was, needs, wants, requirements, limits, preferences, etc. This really made me feel valued and understood as a car shopper with unique needs for how a car fits me as a person and the lifestyle I sought to match it. I knew what I wanted when I came in so this did help him identify my car specs. I also already owned a car by this dealer from another location for 4 years as is so the reputation and brand already sat well with me as it was. But even so, Rich really took the time, made the effort, and went the extra small steps to work with me on price, trade, discounts, APR, as well as simply pointing out factors of the car I sought out that matched my unique needs and wants in a new Hyundai vehicle. Although I was planning to hold for 2-3 months before trading in my previous Hyundai for a new model and make, Rich ended up making me an offer I simply could not possibly refuse (after my pass on 2 prior offers!). His candor, professionalism, concerns for my needs really won me over. From initial car questioning to test drive to the next day's follow up, he had my interest in mind first, not his of just making a sale. Jimmy then continued this support and care with paperwork and final sale specs making super clear all details, terms, numbers, and specs of the payments, coverage, warranties, etc. I never felt intimidated or burdened or confused by an onslaught of papers and terms but rather guided slowly through the process. I could ask questions freely, openly, and easily with clear answers given at any point. I liked not feeling pressured, rushed, or confused about what was happening at any point. Between Rich and Jimmy, I felt I got service to my need to get a car I wanted, how I wanted it, not sold a car to meet a quota alone. That is a big distinction. I would recommend anyone seeking a Hyundai vehicle to come here and work with Rich to walk away with THE car you desire at the best possible deal and benefit to you. I am now the very proud owner of a new 2021 Hyundai 2021 venue with no regrets of buying months earlier than planned.

The service department proved dishonest, holding our car for days, making one repair, when the…read moresimple fix was a tire replacement. Even then, they recommended one tire, claiming it would be another day or two before they could get it in. Ultimately, we needed two tires, not one and regular Firestone had a complete selection in stock. The service manager proved unresponsive and dishonest.

My dad bought used cars here for years and we bought a used vehicle for our grandson last year…read more The car has been great and the service is outstanding! The salesperson was not pushy and the process did not take long - especially compared with other dealers. Even thought it was a few years old, they washed and vacuumed it and filled the tank with gas. Class act all the way!

About 3 months ago my wife and I decided to take some Vehicles out for a test drive and one of the…read moreplaces we ended up hat was Randall Mitsubishi. When we got there the first thing we told the salesman was we were in the market for a new or used vehicle in about 3 months or so. He asked me where I worked and I told him I worked at a cooking oil process facility and a printing company. I intentionally neglected to mention that I worked at a Toyota Mazda dealership for 3 years and my brother-in-law was also used car salesman for 15 years. I know the ins-and-outs of the used car business but I didn't want him to know that. First we took a new vehicle out for a test drive it was a Mitsubishi Outlander. And we told him that we were also interested in a Toyota RAV4. And he had a used one on the lot and we took it out for a test drive. That's when my wife decided that she liked the Toyota RAV4. So when we got back he asked us about our car that we had. It was a 2006 Ford Focus we've had since new. I told him it was approaching 100,000 miles and that's when he said "once a car hit 100,000 miles the value droppes dramatically". I was wondering what BS line he was going to give us to screw us out of money on a trade in. That line goes back to the mid-1990s. So we went test drove a new Toyota RAV4. And we eventually bought a 2015 RAV4 out of town. Low miles great price. I think people are sick and tired of the old ways of buying a vehicle and especially with the trade in BS they tell you so they won't give you much money on a trade in.

I took my Ram 2500 in for a diagnosis and was told it had a blown head gasket. I approved the…read morerepair and paid about $4,500 after they said additional parts like head bolts were required to complete the job. They also recommended an EGR cooler replacement due to possible moisture issues, which I declined at the time. When I picked the truck up, it overheated again within about 10 minutes with the same symptoms. I brought it back, and it sat for about a week with very little communication. After that, I was quoted around $12,000 for a full cooling system replacement. I then took the truck to another shop for a second opinion. They found combustion gases in the system and said it appeared the head gaskets may not have been sealed correctly. I was frustrated that after paying for a major repair, the original issue didn't seem to be resolved. Communication from the service department after the initial work was also poor. During this process, we were told that removing a previous review was a condition tied to working out a deal on another truck, which didn't sit right with me. To be fair, the sales team eventually helped structure a better deal, which I appreciate. However, my experience with the service department was very disappointing. they ended up posting my old truck for sale 6 days late so they either did 12 k in repairs or selling it defective or straight lied about what was needed

Scammers. turned in my vehicle for a routine check up per my warranty and was told I would not be…read morecharged for anything and the turn around time would be two days. Not only did they keep my truck for over a week and half, they secretly charged me $195 for a "second diagnosis" that I did not consent to. No calls prior to the diagnosis. The manager likes to argue unprofessionally with ALL CAPS in her emails, and refuses to acknowledge their mistake. DO NOT RECOMMEND

$310.00 to put on a belt and install a battery. I supplied the parts. Battery and belt. They…read morewanted 175 for a 25 dollar belt and 500 plus for a battery. I broke down in their driveway to begin with so I was at their mercy. So three days later I managed to get my car to a reasonable place for further repairs. Hi way Robbery! If my nephew hadn't talked to them god knows what it would have cost. I'm an old lady so there you go.

Well I never expected to be impressed by customer service at a dealership, but at browns here I was…read moreimpressed. From phone calls being answered to being assisted as soon as I arrived for my service everyone was kind. The gentleman working the service desk was younger and genuinely kind, he was busy, being the only employee inside. As most dealerships the only thing you usually are promised is a clean environment, this dealership had every positive aspect a dealership can have and more!

My son bought a truck from Texas Truck World and a month later was ticketed for front windshield…read moretint being illegal. He wasn't told about the tint at time of purchase. After calling them and asking if they could legally sell a truck that was not in compliance with Texas law ,they said they didn't have to tell the customer anything about the windshield being too dark. He had to have a complete new windshield installed and the ticket still could not be dismissed as apparently this same truck had been stopped before for the tint. The dealership didn't care and said they weren't responsible.

So I paid 8999 plus TTL 1 year ago. it has been in the shop 7 times in this 1 year. I was told that…read morewe would be taken care of. They fixed it once, the other times I had to pay. So all together I paid almost 13000.00 after all of this. I tried to get help, but they just ignored me. I have now had to purchase another vehicle because the one they sold me was full of issues. Then I take it back to them to buy it back. He made a deal with me for $3300.00. and told me I would have to drive to Abilene to get a copy of my title because the ink was light on my address. So I did just that and brought it up to the owner. I wasnt able to bring my male cousin up with my this last time, and he completely screwed me. Telling me that it was going to cost 1500 to fix. That was an absolute lie! I took it to a very reputable mechanic and he said it would be 700 to fix. Then this little long haired punk decides to start laughing at me because I am getting screwed yet again from this place. Now he has it right back for sale for the 8995.00. They are major thief's and should be ashamed of the way they rip people off! And it was the owner who did this.

DO NOT BUY A USED VEHICLE from this dealership!!! We bought…read morea Jeep from this place on Saturday and Monday morning the warning lights came on and the engine is ticking. We returned and spoke to the salesman, who spoke to management and we were told they would do nothing about it because it is 4000 miles out of the warranty they offer. They said we should have bought the warranty that was offered to us when we purchased the vehicle but none were offered. We paid $21,000.00 for a vehicle that needs $2000.00 of maintenance done on it 2 days after purchase. If you purchase from here take the vehicle to your own mechanic first. This place is a joke and I'll make sure everyone I know hears about this.

I have been to many dealerships.... and I have to say this was the BEST experience I have ever…read morehad!! For starters CARRIE WELTON IS THE BEST! I was able to organize the entire deal throughout my work day and drive in, sign the papers, and out the door with my new vehicle. I was maybe there 20 minutes tops! Customer service was amazing, wait time was amazing, and communication was out of this world. I have nothing but GREAT things to say for James McIntyre! He made the deal fun with his positive attitude and amazing customer service. Made the signing process simple and sweet, all while providing important information. There was nothing but transparency during this deal and I honestly can say.... BEST TRUCK BUYING EXPERIENCE EVER!

2/2026 we took our Bronco in for service, tire rotations and oil change as it was time for service…read more We'd only been in San Angelo 3 weeks since moving from the Great Lakes, Michigan. I easily made the appointment online and received my email confirmation. The day of service was light rain and I used map quest to find the dealership. The young lady service advisor checked me in and I waited in the customer lounge. My wait time was normal compared to other dealership service centers across the country about 45 minutes. The service team members were all friendly and the lounge area nice and clean with a television, coffee, soda and snacks for your selection, pretty much the norm. After service they pulled my Bronco into the service garage and quickly got me checked out and on my way. A few miles away on my way home I was waiting to make a left turn onto Sherwood Way. The light turned green, my phone was ringing so I answered (yes hands free) and it was the young lady service advisor. She was in panic mode asking me to quickly come back because the service technician forgot to put the filter on and the wheel lock. Then I started to panic about not having an oil filter or wheel locks. Keep in mind I'm not a mechanic and I'm so thankful we have people who like that sorta thing, it's just not me. I quickly made a U-turn the first chance I got and returned to the service garage. I checked back in with the same service advisor and she was very apologetic and let the technician know I had returned. He quickly arrived with the AIR FILTER and wheel lock in hands and put them back on. Why he had the AIR FILTER I don't know because I didn't request an air filter replacement. Anyway, I was so relieved it wasn't the missing oil filter. We all get busy with work and life and we do forget things so I'm good with the outcome. Maybe they will offer me a complimentary air filter or something my next visit. Minus one star is better than minus 3 or 4 stars right? I received 2 emails from the dealership asking me to please review my recent visit so here it is.

My husband is 88 years old and I am 77 years old. I have to use a walker. My husband fell and was…read morein the hospital. Our car started acting funny. So our children took it to Jim Bass Ford. The whole crew helped me. Samantha Stewart sent a very nice man to pick me up and take me to the dealership to rent a car and showed me how to work everything. When I decided I needed to trade it in the mechanic had a salesman by the name of Ernest Sustaita call me. He immediately went to work finding me the used car I asked for with a prize we could afford. The sales manager Mack Harper had a big hand in making my life so much better. It takes a great boss to have great employees. We are very grateful to Jim Bass Ford crew they go the extra mile. So with that being said if you need a wonderful dealership go to Jim Bass Ford !

As always, the service techs are great. Pricing is insane, but I want my KIA's serviced at KIA…read more Not sure how i feel about the clutch actuator fluid exchange. Because there still appears to be a white film in the bottom of the container. It did not appear that the resovior was cleaned. ​

Five Stars All The Way. Scheduled the Kia Soul for its Oil…read moreChange & Tire Rotation. Very fast service getting in, waited for the car and it was completed when they said it would be.