The service department at GMC is definitely a 5 star operation! The people there are very helpful…read moreand knowledgeable. I have taken my Acadia in for regular oil changes and they always ask if there is anything else to check while the car is there and they always rotate the tires as well. I had to take it in once for a problem with the rear a/c. They got it fixed; however, it then developed a noise in the fan. I took it right back in; they took care of that issue without delay and were apologetic that I had to come back in. I would especially like to recognize Gwen, who goes beyond in customer satisfaction, and Micheal, who has shuttled me back two times now to get my car after being serviced. He is very friendly, easy to visit with while driving to the dealership. Thank you all for the service you provide!

Everything about this place need to improve, the absolute worst service I've never gotten in my…read morelife, my biggest regret to this day is the day I stopped here and bought a vehicle, ITS BEEN SO BAD I MAY NEVER BUY ANOTHER VEHICLE!! Seriously though, most horrible experience ever buying a used vehicle, service doesn't exist here, go anywhere but here, not kidding...THE WORST!!!

we had a problem with our Hyundai Tucson as we were traveling up to Big Spring Texas through San…read moreAngelo. Stopping at a light in downtown San Angelo we heard a grinding noise and we were afraid it might've been something with the brakes. We pulled over into an empty lot, took a look & saw something dangling under the car. We knew we had to do something as we were on our vacation, first day. We found this dealership on a Google search,stopped in unannounced about 3 o'clock in the afternoon. The service advisor Ryan, did a great job for us. He made us comfortable in a waiting area while he had a technician take a look. He figured out what was wrong fixed it. It was pretty minor, but he fixed it on the spot and didn't charge us anything. Absolutely outstanding customer service . Thank you Ryan.

was just looking to find a reasonable car for my daughter. heard the manager tell the sells rep if…read morethey don't like the offer they can buy somewhere else. So we did Headed to Dallas to pick up a brand new Hyundai Elantra sel sport $24,024.89 out the door

My dad bought used cars here for years and we bought a used vehicle for our grandson last year…read more The car has been great and the service is outstanding! The salesperson was not pushy and the process did not take long - especially compared with other dealers. Even thought it was a few years old, they washed and vacuumed it and filled the tank with gas. Class act all the way!

About 3 months ago my wife and I decided to take some Vehicles out for a test drive and one of the…read moreplaces we ended up hat was Randall Mitsubishi. When we got there the first thing we told the salesman was we were in the market for a new or used vehicle in about 3 months or so. He asked me where I worked and I told him I worked at a cooking oil process facility and a printing company. I intentionally neglected to mention that I worked at a Toyota Mazda dealership for 3 years and my brother-in-law was also used car salesman for 15 years. I know the ins-and-outs of the used car business but I didn't want him to know that. First we took a new vehicle out for a test drive it was a Mitsubishi Outlander. And we told him that we were also interested in a Toyota RAV4. And he had a used one on the lot and we took it out for a test drive. That's when my wife decided that she liked the Toyota RAV4. So when we got back he asked us about our car that we had. It was a 2006 Ford Focus we've had since new. I told him it was approaching 100,000 miles and that's when he said "once a car hit 100,000 miles the value droppes dramatically". I was wondering what BS line he was going to give us to screw us out of money on a trade in. That line goes back to the mid-1990s. So we went test drove a new Toyota RAV4. And we eventually bought a 2015 RAV4 out of town. Low miles great price. I think people are sick and tired of the old ways of buying a vehicle and especially with the trade in BS they tell you so they won't give you much money on a trade in.

Recently purchased a Ram 1500 Sport. I am very pleased with the truck. Very good ride. My…read moresalesman , Daniel was very good to work with. Was able to answer my questions. He was not forceful and was a big help in my purchase process and I appreciate his assistance. Every thing went well till I was handed off to the financial manager. The financial manager lied to be, saying that the bank required me to purchase Gap insurance. I advised him that I already had it with my insurance company and he said that would not work. They required me to purchase what they had to offer. Comparing the two policies, my savings with my insurance company would be about 300 for the life of the loan. The signing process went quick and no time to read, he did not even give me a copy of what I signed. Said that it would be a while for him to make copies. Made it sound like hours, and said they would send me copies. I got the paperwork today and read it. The Gap insurance page says that it is not required to get the loan from the bank. Called and talked with the bank and the guy laughed when I told him what the Financial Manger said. I called to discuss it, and the dealership said the lady who handles the cancelations works between 8-5. I do not like the fact that I was lied to and forced to purchase something that I did not need or want since I already pay for it at a much better rate. While the contract says it can be canceled within ten days, it is the fact that I was lied to. He took my positive experience and turned it into a bad experience. The salesman went out of his way to help, this guy should of had a can of Vaseline on his desk. I would buy from Daniel again, but I will not do so if this is the only guy who can sign the paperwork. A true used-car salesman mentality. If he is the only one who can close the deals, then I would say stay away. At least do not trust him.

A bit peeved at this dealership, specifically the service department. Couldn't get an appointment…read moreuntil the 18th to do recalls on my vehicle that is disabled due to fuel pump relay issues that is a recall. I understand they are busy so no big deal. My emergency is not theirs. I had another issue I wanted diagnosed, but they wanted $1400 just to do a compression test and leak down. I called around and got quoted $800 for a couple different shops, so I declined and was told they'd call the next day by 1pm for update on the recall parts. Since I declined it, Eddy the service writer I've been dealing, with has been acting like I am the annoyance for calling despite them telling me to call if I haven't heard from them. I haven't been able to get ahold of them. Finally do, Eddy says he's going to check if there's an update on the parts. Puts me on hold for 20 minutes and then hangs up on me without saying a word. I call back, no answer. Call again, Eddy answers with "christ" and a loud sigh. I just want an ETA on how long it'll be, days, weeks, months? They said the parts are hard to find so who knows what the timeline is. Maybe he thought I'd get impatient and give up calling? I talked to Bryan once and he was nice, so it may not be all of the service department. Benefit of the doubt, maybe he's having a bad day/week, but let's work on the professionalism. My car has been down for 2 months yet I'm not taking it out on him or anyone else. It is what it is. I did read the other reviews, there seems to be a common issue here. Hopefully management can put a fire in their pants and get them moving in the right direction. This has solidified my hate for dealerships, its unfortunate I had to use them for recalls. Hopefully the last time. Update: They originally told me a few days. It's been 1.5 weeks without any communication. Called back, eddie said he'd call back in the morning when he finds out. I asked if he wanted me to call around 1pm to give them time, he declines and says he WILL call me in the morning. He never calls me, so I call before the end of the day. Another advisor answers, eddie tells her the parts aren't in yet. I ask her about some note eddie mentioned about not being able to install one of the recalls he was supposed to update me on, she says one moment and i get transferred. Eddie sent me to voicemail immediately, despite the other advisor just talking to him. Why have a job where you have to communicate with customers then absolutely refuse to do so? I wasn't going to post a review but this is annoying me. They still have my vehicle, I still don't know anything about the note about not being able to install a part, and eddie still refuses to communicate. Update again: Still difficult to get ahold of Eddie. I've now talked to Bryan and Myles more than Eddie. Myles said he's going to find out and call me back, will update then.

Well I never expected to be impressed by customer service at a dealership, but at browns here I was…read moreimpressed. From phone calls being answered to being assisted as soon as I arrived for my service everyone was kind. The gentleman working the service desk was younger and genuinely kind, he was busy, being the only employee inside. As most dealerships the only thing you usually are promised is a clean environment, this dealership had every positive aspect a dealership can have and more!

$310.00 to put on a belt and install a battery. I supplied the parts. Battery and belt. They…read morewanted 175 for a 25 dollar belt and 500 plus for a battery. I broke down in their driveway to begin with so I was at their mercy. So three days later I managed to get my car to a reasonable place for further repairs. Hi way Robbery! If my nephew hadn't talked to them god knows what it would have cost. I'm an old lady so there you go.

My son bought a truck from Texas Truck World and a month later was ticketed for front windshield…read moretint being illegal. He wasn't told about the tint at time of purchase. After calling them and asking if they could legally sell a truck that was not in compliance with Texas law ,they said they didn't have to tell the customer anything about the windshield being too dark. He had to have a complete new windshield installed and the ticket still could not be dismissed as apparently this same truck had been stopped before for the tint. The dealership didn't care and said they weren't responsible.

So I paid 8999 plus TTL 1 year ago. it has been in the shop 7 times in this 1 year. I was told that…read morewe would be taken care of. They fixed it once, the other times I had to pay. So all together I paid almost 13000.00 after all of this. I tried to get help, but they just ignored me. I have now had to purchase another vehicle because the one they sold me was full of issues. Then I take it back to them to buy it back. He made a deal with me for $3300.00. and told me I would have to drive to Abilene to get a copy of my title because the ink was light on my address. So I did just that and brought it up to the owner. I wasnt able to bring my male cousin up with my this last time, and he completely screwed me. Telling me that it was going to cost 1500 to fix. That was an absolute lie! I took it to a very reputable mechanic and he said it would be 700 to fix. Then this little long haired punk decides to start laughing at me because I am getting screwed yet again from this place. Now he has it right back for sale for the 8995.00. They are major thief's and should be ashamed of the way they rip people off! And it was the owner who did this.

I had the occasion to drop by this dealership on a Saturday morning. I met with Kayla in the…read moreservice department and I can tell you she is a customer driven person. I dropped in with my motorhome to get an oil change. Well she wasn't aware of the exact cost because I didn't know how much oriole I was going to need she kept me informed as they went through the process. Their efficiency and timeliness of helping me out as commendable to say the least. I've started and owned three different businesses and have always tried to provide a great customer experience. If you need a service advisor that delivers on a promise of quality ask for Kayla. I believe she is fortunate to be at all American Chevrolet and they are fortunate to have her as an employee!

DO NOT BUY A USED VEHICLE from this dealership!!! We bought…read morea Jeep from this place on Saturday and Monday morning the warning lights came on and the engine is ticking. We returned and spoke to the salesman, who spoke to management and we were told they would do nothing about it because it is 4000 miles out of the warranty they offer. They said we should have bought the warranty that was offered to us when we purchased the vehicle but none were offered. We paid $21,000.00 for a vehicle that needs $2000.00 of maintenance done on it 2 days after purchase. If you purchase from here take the vehicle to your own mechanic first. This place is a joke and I'll make sure everyone I know hears about this.

2/2026 we took our Bronco in for service, tire rotations and oil change as it was time for service…read more We'd only been in San Angelo 3 weeks since moving from the Great Lakes, Michigan. I easily made the appointment online and received my email confirmation. The day of service was light rain and I used map quest to find the dealership. The young lady service advisor checked me in and I waited in the customer lounge. My wait time was normal compared to other dealership service centers across the country about 45 minutes. The service team members were all friendly and the lounge area nice and clean with a television, coffee, soda and snacks for your selection, pretty much the norm. After service they pulled my Bronco into the service garage and quickly got me checked out and on my way. A few miles away on my way home I was waiting to make a left turn onto Sherwood Way. The light turned green, my phone was ringing so I answered (yes hands free) and it was the young lady service advisor. She was in panic mode asking me to quickly come back because the service technician forgot to put the filter on and the wheel lock. Then I started to panic about not having an oil filter or wheel locks. Keep in mind I'm not a mechanic and I'm so thankful we have people who like that sorta thing, it's just not me. I quickly made a U-turn the first chance I got and returned to the service garage. I checked back in with the same service advisor and she was very apologetic and let the technician know I had returned. He quickly arrived with the AIR FILTER and wheel lock in hands and put them back on. Why he had the AIR FILTER I don't know because I didn't request an air filter replacement. Anyway, I was so relieved it wasn't the missing oil filter. We all get busy with work and life and we do forget things so I'm good with the outcome. Maybe they will offer me a complimentary air filter or something my next visit. Minus one star is better than minus 3 or 4 stars right? I received 2 emails from the dealership asking me to please review my recent visit so here it is.

My husband is 88 years old and I am 77 years old. I have to use a walker. My husband fell and was…read morein the hospital. Our car started acting funny. So our children took it to Jim Bass Ford. The whole crew helped me. Samantha Stewart sent a very nice man to pick me up and take me to the dealership to rent a car and showed me how to work everything. When I decided I needed to trade it in the mechanic had a salesman by the name of Ernest Sustaita call me. He immediately went to work finding me the used car I asked for with a prize we could afford. The sales manager Mack Harper had a big hand in making my life so much better. It takes a great boss to have great employees. We are very grateful to Jim Bass Ford crew they go the extra mile. So with that being said if you need a wonderful dealership go to Jim Bass Ford !

Buyer beware. I love…read moremy Kia. I wish I could say the same about the experience of buying it from here. Here is a bit of advice: When you say "no add-ons," read every line of the paperwork they put in front of you. I found dealership products included in the initial paperwork despite making my wishes clear. When you're told "zero down," check exactly how that number was reached and which rebates or incentives are being applied. If your new vehicle is being transferred from another dealership, ask beforehand whether it will be transported or driven. Better yet, ask for documentation of the mileage before and after the transfer. Mine was driven nearly 300 miles from Amarillo to San Angelo without that being disclosed to me beforehand. Most importantly, check the physical odometer against the Odometer Disclosure Statement before signing. My executed disclosure stated 15 miles. The dealership later confirmed the vehicle had approximately 332 miles when I took possession. I served this country for over a decade. I don't expect special treatment because of that. I do expect transparency and accuracy when I'm signing a major financial contract. Love the Kia. The buying experience is another story.

Five Stars All The Way. Scheduled the Kia Soul for its Oil…read moreChange & Tire Rotation. Very fast service getting in, waited for the car and it was completed when they said it would be.

Last Saturday my daughters and I were traveling back to San Angelo from San Antonio when I learned…read morethe light bulb which powered my left turn signal light in the front of the vehicle was out. Thankfully, the rear light worked but it was blinking a million times a second which warned me that it was next to fail. I thankfully and prayerfully made it home safe and called Mitchell Toyota yesterday (Monday) to see if they had any appointments to get my light fixed. The Customer Service Associate told me to come in after 1:30 p.m. and I was seen as soon as I arrived. I went to the Parts Department and was helped by a very pleasant Associate who gave me a "Military Discount" on the bulb I needed. What's more, Toyota DID NOT charge for the Labor of installing the bulb (Fist Pump! And Fist Pump Again!) I waited about 30 minutes in the Waiting Room after paying for my bulb, but was very happy to learn my vehicle was ready. While I have read the previous reviews, I am glad to report my experience was everything that I have come to expect of Toyota after having owned one for almost 20 years. While in San Angelo, I definitely plan to come back to this location for my automotive needs. Until the next bulb blows ~

Called this dealership on Tuesday to set up an appointment to have my 2022 Toyota Tundra serviced…read more The lady at the service desk spoke to me in a manner unbecoming a business who actually NEEDS all the business they can get. She sounded irritated and as if I interrupted her - perhaps she was busy on her FB page - not sure - but very unfriendly! I then called the front desk/reception and again spoke to someone NOT TOO friendly, but also not rude. I asked to speak to the GM - was then told he was in a meeting. I asked WHO he was, to which she at first sounded reluctant to give his name - then after asking again - she said it was "Sean". I asked her to please ask him to call me - she said she would give him the message. Today is Friday, May 20th, and NO call has come from "Sean" - the GM! As a business owner for many years, I am amazed how businesses like this are still in business! Is it ONLY about selling new vehicles (but then) they even suck at that! I went to them over a year ago looking at trading my 2018 GMC with very low mileage, and buying a Toyota Tacoma (I ended up buying a BRAND NEW one from Brunner Toyota in Brownwood - which means they lost that deal) - I was told by the "salesman" that he cannot give me a price on my GMC and that he needs to speak to his manager and that they will get back to me! It has been over a year, and I still have not received that call! Bet you IF I ran my business like this, I would not be in business, let alone employ people who do not know HOW to speak to potential customers! I will now take my vehicle to Abilene to get serviced - yet another loss for this business! It seems that they THINK they are doing us a favor by "servicing" our vehicles - forgetting they are getting PAID to do it! Really, is this where we are heading as a society?