This group knows customer service with a reasonable cost. It's hard to find an honest repair shop…read moreand A+ is one of them. I will definitely be back when I need more work done.

The wait time for my inspection was great. Both times I had it inspected it was about an hour…read more Everyone I spoke to was very nice and professional. Unfortunately, I could not justify the price of the repair needed to pass inspection so I had to take it elsewhere. My re-inspection was also very quick. I feel like the price for the inspection (20$) and the re-inspection (1$) was great.

My wife's car recently got hit by a truck in a parking lot while she was grocery shopping and it…read morescratched and dented the whole back corner of the vehicle. Luckily the person who hit her car stayed and we were able to exchange information and work with their insurance to get it repaired. We took the vehicle here and were given an estimate of about 1.5 - 2 weeks before it would be completed. We got the car back within the week and it looks better than before it got hit. They gave us updates during the whole process and the customer service was great as well as the body work. I would highly recommend taking your vehicle here. Oh yeah, forgot to mention.. My wife's vehicle got hit AGAIN less than a month apart (on the opposite side) in a different parking lot, so we will be be back soon. Check your surroundings when backing out people! :)

I'm writing this review because I haven't seen any reviews lately. Took my car in on Monday and…read moregot it back Wednesday afternoon as promised, the quality of the work was outstanding. The repair made the car look better than new. I would recommend Kempsville Body Shop to anyone who wants quality work at a reasonable price. They have earned my business if I need any future repairs.

One of my all time hobbies is auto restoration.I am now up in the years and have very little time…read moreto work on cars due to my job. I own a 2000 Ford F-150 Harley Davidson Edition and fell in love with it. after twenty-five year of ownwership My 2000 Ford F-150 Harley Davidson Edition needed some love to the body but still couldnot find the time. I went to as many as 15 Restoration autobody shops and got turned away until I met John and told him my story. John quoted me a fair price and when I went three week later to pick up my Truck I was amased at the professional work accomplished. John you are perfection.

If I could give him 0 stars, I would! He's a fraud. Had a simple fender bender, and he did all he…read morecould to call the insurance and get more money out of it. He told the insurance that we needed a new headlight and it was going to cost $1200. After getting the car back, there was NOT a new headlight, but a used one on the car. The paint didn't match the car and it took him over a month when he told us it would take a few days. When we popped up to look at the car, he didn't even start on it and kept giving us excuses! When we got the car back, all lights were on (check engine, etc). We took the car to someone else and they said what a shitty job he did. Very unprofessional! I wouldn't recommend him to fix ANYTHING for ANYONE!

Friends of mine, who are total gear heads, recommended GT Bodywerks…read more I'm so glad I chose them. Erin coordinated EVERYTHING seamlessly, most of it over the phone, saving me time, running around, and aggravation. I sent her a few pics of the damage and VIN#, a copy of the other estimates, and she had a quote back to me in less than an hour. She dealt with the insurance company, arranged a rental vehicle and pick up, and made the whole experience pleasant and easy. The quality of the work was top notch. My car was washed and detailed when I picked it up, and is shining like a diamond ring! But BEST of all, GT Bodywerks will SPLIT your deductible with you!!! My $500 deductible was slashed in half, and I only paid $250!!!! I couldn't be happier with the work, and the customer service. Forget the overpriced dealerships. GT Bodywerks is the ONLY shop we will ever use or recommend.

From the owner: Our highly qualified staff strive to provide the very best in customer service and quality of…read morerepair every day. We have ICAR platinum certification, certified welders, CHIEF and Titan frame and laser system trained technicians as well as cutting edge estimating software and equipment to ensure your repair is completed on time and to the very highest standard.

I scheduled an appointment and was in an uber to go get my car to drive to the appointment when…read morethey called to cancel my appointment and said they didn't have any appointments until NEXT WEEK!!! Then why did you schedule me an appointment today???? Now I have to uber back to work. Thanks for totally wasting my time and money!

The team at this location gave me great advice on how to go about my totaled vehicle. They are on…read morethe customers side. They will be completely honest with you.

DO NOT TAKE YOUR CAR HERE. I have never had a bad experience at a Honda service department until…read moretoday. This was my first time going to this location because my usual location (off Battlefield) was booked up for a few weeks. I now know why this location had so much availability - because their customer service sucks and they are scam artists. I scheduled an oil change... I arrive and they proceed to tell me that my total will be $140 when online it shows $94 (shown in picture). When questioned about it, they try to say that it's because of oil prices going up which is funny because oil prices have actually been going down. I showed them the price online and they still try to charge me $140. INSANE. You can't advertise a price and then charge someone $50 over that price because of "oil prices going up" - that's a joke. Then if I want a rental car, I have to pay for it. The other locations I've gone to provide complimentary rental cars. My car was dropped off at 10am and was not finished until 5:30pm for a simple oil change. I received absolutely no communication on when my vehicle would be done. I had to call them an hour before they closed to ask them when my car would be done and they didn't even answer my call - I received a text message shortly after I called with the response. To continue with trying to steal every penny they can from people, they let me know that if I pay with a credit card they will charge 3.5%. Again, never experienced this at the other locations I've been to both in Virginia and California. The service rep and manager were both incredibly rude. I will never come to this location ever again and plan to tell everyone I know about my experience.

I'm going to have to downgrade my review on the Service Department. It's not based on the service…read moreperformed. It's based on the current customer service. They are evidently understaffed & not handling it well. When I pulled in to drop off my car for 6am service the next day it took awhile for someone to approach. When she asked if I was dropping it off for an appointment tomorrow she just tried to hand me a form & rudely said "Fill this out." I told her I needed to talk to a Service Advisor & she walked away without a word. I waited. After quite a while someone else came with a form & said "Fill this out." I told him the same thing & he just walked away. I waited. Finally after no one else came I opened the door of a Service Advisor booth & said "Can you please help me?" That didn't go much better. When I told him what had happened he said "Have you ever been in the military?" What a strange question for a Senior Citizen. The only women in the military when I was his age were nurses & specialty occupations. And it wasn't about a military discount. It was in the midst of the conversation about me being ignored for so long. I told him I had been coming here fora long time & had never experienced anything except exemplary service. The very young man said something to the effect that they were all stretched to the limit. In my opinion that's not an excuse for poor behavior. I told him what I wanted done & was happy to leave. The next day I approved the estimate by text. The only thing it needed was a windshield wiper replacement, which shouldn't have taken so long. I texted for an update since I felt really bad from testing at the hospital & wanted to pick it up before the late afternoon rush. No answer. Finally I called the main number for service & told her how badly I felt. She told me if the transferred call went to VM to just come. It did. Once there my ride waited, based on my experience the day before. I waited until my service advisor was free & asked about the vehicle. He told me I would have to wait in the waiting area. A very nice trainee eventually came for me. The young Service Advisor first told me he was having to handle the work of two other Service Advisors, at least one of which he told me didn't show up. I ran a business for decades. This isn't the type of thing you tell a customer. They are all very young. The long time experienced Service Advisors appear to no longer be there. Last year I was told that mine had been moved to Toyota Service. I've been using the Service Department for almost two decades. Customer Service, with the exception of the person answering the phone & the trainee, has certainly changed.

Excellent service from start to finish. Honest, reliable, and reasonably priced. They did a great…read morejob on my vehicle and made the whole process easy. I'll definitely be back!

Quick Friendly Service Air Conditioning ice Cold Thanks to the whole staff Explained the pricing…read morethroughout the process fair and reasonable Will definitely suggest to my neighbors and friends

Thanks for seeing me and not acknowledging or speaking to me. Good business practice, I was trying…read moreto spend some money and get something done but I will make sure I visit a real tire shop.

They sold me some bad tires wouldn't recommend them to anyone. Stay far far away. This is bad for…read morebusiness. They don't care.

I have purchased 4 vehicles from Kimnach Ford! They have the best service department, their quick…read morelane - really is quick! ( and cheap) and their sales department is knowledgeable and not forceful. One thing I really like is they don't make me feel like I am paying for a service that I don't need. I took my car in to be checked on thinking there was something wrong...they kept the car for the day to figure out what was wrong and I didn't have to pay for anything. Nothing was wrong....

Great job on my 2005 Honda Odyssey at Checked Flag's Body Shop, thanks to manager Don Kuhlmey. I…read moreripped my front bumper off . The replacement was reasonably priced, ready sooner than expected, and they MATCHED the gray paint on my 20/year old van exactly!!! Awesome work. Thanks!!

My experience with this shop has been getting estimates only. So I cannot speak to their body work,…read morebut I can touch on other items. An appointment is necessary or you will be frustrated by wait times. They typically would only have one person providing information inspections. I made my appointment at the day and time most convenient. When I arrived around 35 minutes early I was checked in and asked to wait on their small but clean waiting room. Around 10-15 minutes later I was called. So they exceeded my expectations on getting me in around ten minutes early. The woman who inspected the car seemed knowledgeable. The damage was minor, she did not take long and explained the repair to the rear bumper. A hard copy estimate plus duplicate was provided. Ultimately I elected to have my work done at another shop. 3.5 rounding up with excellent customer service.