Came in because it was the closest shop to me after I blew a hose on the highway. They found out…read morethere was no replacement part around but found a hose they could use. I was cool with it, paid my $400 for it and was in another shop 2 days later because the clamps on the hose were not tight at all, I could turn them with my fingers. Now I'm out more than double the money because of a tow and another diagnostic and repair I had to pay for. They're nice people but I paid $400 days for a 4 inch elbow hose and a lack of attention to detail that caused a failure on my vehicle. Thought this was going to be my go to place because they were so helpful but they've costed me more money than necessary.

Visiting family and needed work done on my Jeep and McKenzie's Auto were precise and on point with…read morethe needed repairs. I would recommend 10/10

Update: 6 March 2019. I had another great experience here after finally getting an issue looked at…read morethat was happening intermittently. Turns out my right rear caliper was seizing, so I had the rear brakes done. Start to finish, I was there about 2 hours. It's a clean and friendly environment to wait while the car is being worked on...I'm so grateful for this shop. **** I moved here a year ago and randomly went to a place to get my car inspected. This year, however I did some research and decided to come here. Everyone was very helpful and friendly. Maddie was the rep that greeted and assisted me today...she was wonderful! The waiting area is very clean, with ample chairs, coffee, a television, and restrooms for customers I also had my oil changed; tires rotated and balanced; and it was recommended that the car have a coolant system flush, along with a rear brake light replaced. I was out of there in 1.5 hours...on the 29th of November (one day left to the month/inspections due). There was an issue I knew about they brought it to my attention and I will happily have them do that work as well. My father was a car mechanic all of his life and I have written auto contracts...so I appreciate how well this went. I would recommend this business!!

Love this place. No funny business. Just reliable and actually takes care of military customers…read more They refuse to charge extra for paying with card instead of cash which says a lot about them. I came here because a friend recommended them. I've taken both my cars here and have always been happy with everything.

Only going here from now on. They were unbelievably welcoming, had great communication, and honest…read moreabout everything. They made time to answer all of my questions with a reason backing it up. I highly recommend this place as they are true to their word and know what they're doing.

Solid service by the folks over there at R G auto repair. New to the area so always scared about…read morebeing screwed over by a mechanic I don't know. After finding out the hard way a few times, These folks came recommended and I can see why. Great, timely service and went out of their way to help me out. Raymond, Mel, and the front desk lady I believe her name is Alyssa they were all fantastic. Great value and won't rake you over the coals. 10/10 Highly recommend

Excellent service and attention to detail! Jim Wright VA a friend directed me there and I'm pleased…read morethey seem to run an efficient and effective business!

My car was occasionally lurching forward when idling and that was pretty scary. McCarty's couldn't…read moreget it to do that while they had it in their garage. So I asked them to clean the carbon off the throttle body because I thought that might be making the throttle stick. They didn't charge me to check it out or clean the throttle body. Really, really nice! So far it hasn't lurched forward. We may have fixed the problem. I will definitely be returning!

We got a flat tire on the way to OBX and our spare was low. We were concerned to continue our trip…read moreon a less than ideal spare. I called and told them of our situation, they told me they were closing in 15 minutes- i told them we'd get there as quickly as possible. We arrived 25 minutes later and they were still open waiting on us- Chase aired up our tire and gave it a quick once over and said we'd be good for the rest of our trip. We tried to pay them and they wouldn't hear of it - just wished us a good trip. We were so grateful for their kindness and willing to us go out of their way to help folks who were not having a good day. If ever the opportunity or need to have a return visit- we will not hesitate to give them our business.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I've seen the clear coat they lay…read more Heckler spies is the brand and it looks like a med- high solid clear. As far as I know these are the only folks who will spray such expensive stuff for repair jobs. These guys I think are also tesla approved ... They are the only shop in town who can meet the standard ...next closest one is in Richmond. Customer service was top notch and they left nothing to be desired ...they recommend to my insurance all oem replacement parts... And as weird as it sounds the part they redid looks better than when the car pulled off the showroom floor!. No swirls in the fresh paint, no fish eye, perfect wet sand, and the paint looks like glass that was dipped in paint. 0 orange peel... Come here first and save yourself the headaches. These guys are my go-to from here on out. The shops my insurance company recommended couldn't even come close to this quality. These guys can turn your car from wreck to show car and showroom crisp. No games were played... A+++++++++

Excellent customer service! We brought our Tesla here after a small accident. We were very…read moreimpressed with the cleanliness of the shop, how quickly they got the parts, and how quickly they fixed our car. They even cleaned our car before pick up. You can't even tell that it was in a collision. I can't say enough great things about Dream Team! Thank you so much!

If I could give them 10 stars I would. Not only did they do a supreme job on the damage to my car…read moreafter it was rear ended, they have been my 1st line of defense in the continuing nightmare of dealing with Progressive Insurance for repair appraisals,approval of parts and payments. If it was for them calling/faxing/emailing Progressive on my behalf I don't know what I would have done. They were able to get Progressive to (FINALLY!!) pay the claim and make the repairs, Progressive would not even return MY CALLS OR ACKNOWLEDGE MY EMAILS. No only do they do a great job on your car but they fight with and for you to get your claim processed. BEST PLACE EVER!!!!

Alex is the best ! I recommend him to all active duty service members ! He was very punctual,…read moreprofessional, and reliable. Will be going back here if needed in the future!

I have been repairing my car at Mitch's Brake and Muffler, Norfolk, Virginia for 15 years, they…read morespecialize in every thing under the car, breaks, mufflers, arms, bushings, struts and so on I am Vietnam Veteran and own Lexus 1999, so you know such old car needs a lot of repairs, I always did what needs to be done at Mitch's, the owner is young family man and his experienced employees also young men friendly and professional, I never fixed anything there and had to return to fix it again, the work always done properly , he does not do any work you do not need, even if you ask for it, he will check the car and if you do not needed the work he will tell you, the car do not need it, very honest his prices are very reasonable, based on the time he spend fixing it, NOT WHAT THE COMPUTER ESTIMATES. he is honest, friendly and his prices are very reasonable. and the quality of their work and prices kept me returning for 15 years. do yourself a favor, next time you need a brake work, muffler, struts or anything under the car give this young family man a try, 15 years ago I did and never went any place else if he can fix my car. Once I was in the waiting room talking to another man, he said he came for new muffler and expecting to pay few hundreds of Dollars, he was surprised when Mike told him, they can fix his muffler with out replacing the whole muffler, he was shaking his head and said, I did not know there are still some mechanics fair and not greedy.

Reasonable price. Honest and professional. I have been taking my classic cars as well as my modern…read morecars there for years. I have been pleased with the results of their work. I would highly recommend them.