I've brought my car here a few times for different service and every time they've been great. Never tried to upsell any bs, front desk staff is always nice and they do good and honest work. read more

The best service I've ever had an automotive repair shop. Never felt like I was being hassled and their prices are very reasonable.

Brought my 2003 camry in for a speed sensor , they charge me $675 and did not fix the problem ! now my car runs worse than it did when i brought it in ! would not bring any one here ! worst automotive place i ever used !!! do not use !!! beware read more

Overall 3.5. Dropped off daughter's 2001 QX4 with Kevin for an alignment first thing Mon am. He called midday stating front hub bearings needed to be changed; after I advised they were just replaced 8 months prior, he said he'd call back to advise if tightening them was an option. Next call was 5 min before closing, asking when I was coming and if I needed car back that day. At pickup, he apologized for the lack of communication and took time to review the work performed, pointed out issues I already knew were present (rear control arms aka death sway), then charged my cc $168 for alignment, hub bearing tightening, supplies, and tax. Driving it home was noticeably better, seeing that the steering wheel was re-centered and the car no longer pulled hard-right. read more

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They brought life back to my 1999 Ford Ranger that was sitting in our garage and storage for a total of 14 years. Replaced clutch, fuel pump, 4 new fuel injectors, tune up and other repairs. Don is a great guy to deal with and this is now my repair shop to go! His mechanics are friendly and knowledgeable! Recommend them! A+ read more

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Arrowhead is without doubt the premier automotive repair business in Tidewater. The entire staff is friendly, knowledgeable and helpful. Their work is always first rate. read more

My 2009 KIA Amanti was making noise coming from the front end and the ride was a little rough. Kevin said they would rebuild the front end and make the car ride like new. Kevin's business partner Don did the work and my car, with 208,000 miles on it rides like new. This business can be trusted and their work is the best. read more

Kevin is outstanding, diagnosed my problem within minutes, leveled with me right away on a solution that did not necessarily include me doing business with him. The lobby was full of happy customers, and a cheerful vibe. I will definitely be back and recommend this business to others. read more

Took both of our van and truck here for state inspection. We were completely satisfied as they were reasonable and honest.

It's comforting to know there are still trustworthy mechanic shops still around. Went in for an oil change and also got my inspection done. Friendly service and while waiting I watched and listened as they helped walk-in's and phone customers; the level of respect and they weren't trying to rip people off! As a woman, I felt very comfortable trusting them with my car. FINALLY! Thank You!!! read more

I read the Yelp reviews and decided to try Arrowhead. I initially planed to wait but a friend offered to take me so I left the car with the understanding I would receive a call and estimate to know what was required or when it was ready. After waiting till about 4pm, We went back to find out what was happening. The owner smiled and handed me a rejection Sticker. He said both front and rear brakes were not making contact. I was upset because of a lack of communications. We had been waiting all day and not received any word.. I drove the car about 15 miles to get there so they must have been making some contact. I called again today to get a quote for the necessary repairs and the owner turns up the background music so we cannot communicate. Can you get this highly recommended provided to give me a repair estimate? read more

Very friendly and clean and informative Best experience I have had involving my cars. I was also impressed with the honesty and the professional manner everyone displayed. I will definitely make this my go-to shop, read more

I've been going to Hall Nissan for all my car needs the 2 1/2 years I've lived here. I had never been particularly satisfied with them, but assumed since I had my warranty through them I should. After realizing how much they scam patrons into maintenance that is not necessary, I looked around. The reviews at Arrowhead were few, but very good. I had previously got my state inspection here, and decided to give them a try. I set up my 75,000 mile service with them. I explained what I wanted checked and what I didn't need done at the moment. I got everything I asked for, including two tires mount and balanced (I brought my own new tires) and still paid less than I would have for just the inspection at Nissan. They didn't find anything of concern. I would highly recommend this place, especially in lieu of getting ripped off by places like Hall Nissan. read more

I had my vehicle inspected by these crooks. I took to another inspection station and they said it was fine. I showed them the list of fails from arrowhead and they laughed. Half of the list was new parts in the last three years. Stay away from this place. Personally I never have the issues fixed at the same place I had the inspection. That seems like a serious conflict of interest to me. read more

Kevin the store manager and the older white male technicians was caught trying to embezzle $700.00 dollars for repairs that was not needed. Kevin the store manager double charges for parts and many times do not complete auto repairs. I am a retired Navy Disabled Veteran who the store manager Kevin tried to steal $700.00 for repairs not needed. All military beware of this company, and always buy your own parts and request your old parts return to you. Beware and always check the price of your parts with the Napa store. Anytime a store manage attempts to fraud a disabled Vet, he'll steal from anyone. read more

Come here and only here for your vehicle needs. Kevin is that honest mechanic you're glad to find and hold onto.

Arrowhead Automotive & Alignment is your go-to place for automotive service of all kinds. Mike, Kevin, and the mechanics are all top-of-the-line technicians who treat your vehicle like their own. I've been a customer of Mike's for over twenty years and I'm not gonna change-up now !! They can handle just about any kind of vehicle, whether single cars, trucks, vans, or even fleets of vehicles !! Good job, you guys !! read more

Got here at about 8:05 they were done in less than an hour! Just about 45min! Very friendly and professional to everyone walking in! I needed a state inspection and all I needed replaced was my drivers side windshield wiper (I had only gotten passenger side done), $30 total for everything. Much better experience compared to a place I took it last year off shore drive-- I needed wiper blades and they had to go to store to get one and never told me had me waiting there half the day for hours! At Arrowwood automotive, they kept me up to date on times and let me wait in the front area. Also informative about things I may need in the future! I will definitely be coming back here! read more

Have been to this shop twice and Kevin has looked out for me each time. First time simple inspection, only $20. Second time was buying a used car and even though the shop was loaded up Kevin came out to the parking lot and had a look the car as a heads up to see if it was a lemon. My wife and I will be coming back read more

I actually came to this shop in 2016 for my state inspection and got excellent service. This year, I attempted to use a shop closer to my house and was told it would be $290 to repair my car to pass inspection. I decided to call Arrowhead Automotive and spoke with Kevin who assured me they would look at my vehicle to verify if what the other shop said was accurate. Being a female, I am always kind of paranoid taking my car in for service because I am not knowledgeable in the automotive field. Kevin called me with excellent news and my total from Arrowhead Automotive was $100 LESS than the other shop! I will never take my car anywhere else and I sincerely appreciate the honest and excellent service from this shop. The 5-star rating after over 200 reviews on their website is evident of their superior customer service. Thank you! read more

These guys were great! Got my alignment done in under an hour. Good prices/coupons. Friendly, honest, explained things thoroughly.

Its always nice to bring your vehicle for an inspection just to get scammed into believing you need $740 worth of work on your vehicle. Just to have your mechanic husband go to work on it and there is NOTHING wrong with it. THANKS FOR THE COLLOSAL WASTE OF TIME! read more

Just walked in to see if I could make a future appointment to have my car inspected this month, and 1/2 hour later my car was inspected. No BS, no up sales just $16 and I'm on my way. I will definitely return if/when I need service to my car in the future. read more

Awesome customer service and always quick turn around on state inspections. Love this place!

Arrowhead Automotive took my car in as a walk-in and got my state inspection done on a Saturday in just one hour. As a female, sometimes I get nervous of getting taken advantage of for not knowing much about cars. I am happy to say that they inspected my car with no problems, and didn't offer any sales pitches telling me what additional parts my car needed. The staff was very friendly! read more

State inspection was fast with a short wait time. Kevin had a professional greeting and completion of service. I would return to this location. read more