I was really impressed within business. We called and the very nice lady said they were a bit busy and best was to come in 30 minutes and we did. The locksmith was super friendly. He was helping someone else and it was taking a bit of time so he stopped and asked if he could help us. We just needed 2 car keys made. It was done in 2 minutes and we were out the door. I know locksmith generally do not have the best reputations but this business was contrary to that. They were awesome with customer service, friendliness, and quality. Our keys worked perfectly. I would definetley recommend this business! read more

Is this place even open? If they are they have the worst customer service in the world. Besides the fact they're supposedly only open Monday-Thursday, they do not answer the phone, and leaving a message is useless. Email doesn't work either. On their Facebook page it says to message them and usually receive a response in 20 minutes. Try no response. I suppose they just don't care about the business, because obviously they couldn't give a sh*t. read more

This place is a life saver big time, they were so helpful in my time of need. I lost my key ring while out running errands and was freaking out because the key to my house, car, and storage unit lock was in it. Long story short, I call and Josh was super helpful. He was very informative and quick to come up with a solution. Thankfully I was able to get my keys replaced in time to get home and feed my cats. You guys rock! read more

You won't find better. Look, I had a weird problem that I went to 7 other people to solve. Our friends at Auto Authority were the only ones who wound up able to help me. I would highly recommend them. Friendly, fast, and, in my case, pulled off a miracle. My story: I have a grey market car that the local dealer will not service. I took my key to the country of origin, and the dealer there couldn't help. 4 locksmiths in the country of origin couldn't help, and three local locksmiths couldn't help me duplicate me key. Auto Authority, no sweat. I did have to provide an unprogrammed blank key, but that was pretty easy to get. These guys will be my first call anytime I need a key for any of my cars or Vespa. I read more

This guy is the absolute man! He knows the the hell he's doing! Went out of his way to make the perfect key for my E-350 van that barely worked. Thank you Key Auto Authority Lock & Key! read more

TLDR: Stay away. This locksmith is either a liar or an idiot (most likely both). My story: I bought a flip key/remote on amazon for my 2005 Saturn Vue. I needed someone to cut the key and program the remote. I went to the shop and the lady quoted me $65. It was a little more than I wanted to spend, but I said it was fine. The locksmith was not there at the moment so I left and came back an hour later. Don't remember his name (Doug maybe). When I returned I showed the locksmith my flipkey. He looked at it and looked at the original key and said it was the wrong blade. He walked outside to my car and tired to put the BLANK KEY in the door. Obviously, it didn't even go in and he said that was "proof" that it was the wrong blade. We went back inside and he insisted that I buy a key and remote from him. I almost did, but I couldn't shake the feeling that I was being lied to so I left. I told my dad about it a few days later and he almost fell off of his chair. He took my Saturn to his locksmith in Bell Gardens and this guy cut the key with no problem and programmed the remote for less than half the price! The key works great. If you are looking for an honest and professional locksmith, Auto Authority Lock and Key is not the place. I was ready to give them the $65 they wanted (overpriced as it was) and even that wasn't enough for them. Unbelievable. read more

I'm EXTREMELY satisfied and happy at the friendly and professional service I got here. His prices are FAR cheaper than the dealer for a chip or "transponder" key. He's happy and personable and it left me in a great mood for the rest of the day. THANK YOU! read more

Auto Authority Lock & Key is a great local business I just had some keys cut and the staff was super friendly and checked to make sure the new keys would work 100% before I left I will continue to have them take care of all my lock and key needs in Costa Mesa. Why waste time at Home Depot or Ace when you can go to Auto Authority Lock & Key and get your keys made by people that specialize in locksmithing and really know what they are doing read more

Auto Authority was great!! Had a chauffeur that was locked out for the rear compartment of our shuttle bus. We found that Auto Authority was down the street and spoke to lady that was very pleasant and to bring our bus down to fix it. I would highly recommend Auto Authority they were able to fix it immediately and provided a great service! Thank you for getting us back on the road with our group. read more

Save your time and go elsewhere. It always seems to be closed. Number on the door to call the owner/ locksmith he is super rude and unprofessional. I showed up was closed and I go to see him coming to I waited to approach him and tell him I needed a remote for my vehicle. He respond what do you want. I told him I needed a remote for my make didn't seem interested. Told me he didn't have time to come another day. He was beyond rude. Save your time and headache and go to another place. read more

I don't think this this place is even open. I showed up during business hours and no one was there. I called and left a message and no one ever called me back. Waste of time. read more

Called these guys about making replacement keys for a motorcycle. Said they could. I couldn't obtain the exact key code and this annoyed Laura. Sorry Laura the dealership wont give that info out, especially over the phone and I am stranded. She also seemed annoyed that I couldn't bring the motorcycle to them, hellllooo, I dont have the key!! I had a few questions about options. Since I needed a new key and lost the old one, I asked if they could replace the lock and the next thing I know Laura puts her supervisor on the phone and he starts berating me for asking if he could replace the lock. He started raising his voice to me on the the phone literally confused about why I'm asking so many questions. I just wanted to know if they could replace the lock, you know in case a passer by picked up my old key, sees my bike and decides to take off on it. What a jack ass. Totally unprofessional. Pass on these clowns. I try not to leave negative reviews, but I am in a stressed state, have no way to get to work and now I need to spend a bit of money to replace this key and to have these guys harp on me for asking a few basic questions seemed way out of line and very unprofessional. read more

Dean was super-helpful in cutting my key & programming it to open the doors, but let me know the key for my Honda wouldn't work until it was programmed (there's a chip in it & I wasn't in that car that day). Tried to get back in to have him program it, but he wasn't in over the course of two weeks. No returned phone calls (left at least 2 messages) & there was never anyone in the office when I stopped by. I ended up getting it programmed by Honda (for $180 - ouch). read more

The only reason I did not give 5 stars is that I find the website slightly confusing regarding making an appointment. It gives the hours and indicates that an appointment is needed on Sunday. However I learned that an appointment is not needed unless you're having a difficult key cut, like a Porsche key. At least I think that's correct. Otherwise this place was top notch. Polite, fast and well priced. I had also called before they opened and left a voice message which was returned on the same day. Definitely recommend! read more

Was referred by Costa Mesa Locksmith. Very satisfied customer. Brought my Yamaha mini-bike (1973!) ignition switch in for a new key (because we lost the original). For only $26 I got two new keys! All the other motorcycle locksmith wanted at least $80 - even when I offered to bring the ignition switch to them. Very nice people. read more

Avoid! I walked in with a perfectly working car fob. The only thing wrong with it was that the little plastic piece that holds the fob to the key ring broke. All I needed was the shell. After the key guy fumbled around with the new shell the fob suddenly didn't work anymore and I was forced to buy a whole new fob -- so instead of costing $20, it cost $43.00!! It seems very mysterious to me that the 'brains' of the fob suddenly stopped working the moment the guy got his hands on it. Shame on this business! read more

They are a quirky and chipper people who work here. Their key prices are fair. All I had done was get a key cut.

Very good prices, only cost me 30 bucks to get my beamer spare key cut Friendly staff, but store is a bit small No wait, but store is hard to find since it is in the back of the parking lot Gets the job done really fast! read more

Great and speedy service! I was in and out with my purchase within 15 minutes. I needed an extra, coded key for a car purchase I just recently made. They were extremely knowledgeable about keys and the importance of having spare sets (statistics, different types of keys, etc.). I preferred to have a remote key made, but that was too expensive (ranged around $1XX), so I had a regular key made with the coding chip programmed (came out to a total of $94). Still, they were definitely cheaper than what the actual dealership charges, so I can't be complaining. Would most likely come to again if I ever had a key emergency. read more

Very friendly. Came to our house within 30 mins from our call and took care of rekeying our home for 8 locks very quick. highly recommend. Affordable. Service fee is higher than most but they charge a lot less for the actual locks so they ended up being less. Competitors are $25 service fee and $20-45 per lock They are $65 service fee and $12 per lock. So if you have a lot locks to do, it's a better value. read more

$2 per key and takes less than 30 seconds! Thanks guys, now my dumb roommate who lost his key wont keep leaving the door unlocked all day! read more

This is the place to go when you have an older model car and have lost the key fobs. The dealer could not even find them and stated they were discontinued. Auto Authority to the rescue! Thank you! read more

Excellent customer service and honest! Other shops were trying to rip me off. I needed my chip car key rekeyed and the chip to be transferred. I saved $275 by coming here. You do need to make an appointment to come in, however when I called they had me come right in. The key has worked great no issues using it, and he even gave me my old key, drilled a hole in it put it on a key chain for me to keep for an emergency to unlock the doors if needed. Great guy! I will use them again for sure! read more

Auto Authority was referred to me by Balport Lock & Safe when they couldn't completely fix my 2002 Tundra tailgate lock (they didn't have the proper wafers for the lock). Dean (the owner) not only fixed the lock, he cut me a new key that works perfectly and corrected a newly cut key from the dealer that didn't work. He really went above and beyond my expectations, and was a true joy to work with. I would refer him in a heartbeat, and have his number saved in my phone for future reference! read more

People are the worst business owners I've ever met my life I can't believe it I ordered my part called me it was the wrong part they ordered the part again they never called I have to call them I went down they never call you later come I down today as they told me to and of course they closed!!! Unbelievably the word business in the world read more

I have to say that I had the best key duplicating experience of my life at Auto Authority! Seriously!! Not only did I get 2 (2!) Odyssey keys done for less than half of one at the dealer but I got great conversation and some of the best customer service out there! Honestly, they do awesome work and give awesome company. Plus, he's a total perfectionist!! What more could you ask for!?!? Highly recommend read more

Worst ever!! These clowns were supposed to replace a lost chip key for car and re program computer so car would start again. Kept my car for 6 days, could not fix, horrible at returning phone calls with information. When i finally called to see if they could get ECU unit from dealer the owner yelled in the background "tell him to get a tow truck and get this car the hell out of here cause obviously, we don't work fast enough for him!" I had to have my car towed back un finished and un drivable and with dash still ripped out! Worst customer service ever and the owner is a rude little hot head! I was totally patient with these guys. Hey!...If you can't fix it, just say so! These guys may be old school with their customer service but word of mouth and internet speaks loudly! They suck! If you wanna take your lock troubles to Goobers Gas station in Mayberry, then this dog and pony show is for you! Otherwise go to someone professional with people skills! read more

You don't find too many like this anymore! I have an old 73' CB750 project bike who's key went missing in a move. I jumped online to figure out what to do and most the info I found suggested I buy a new ignition and key set which would be at least $100. Called a few locksmiths up and was mostly quoted just as high a price by guys who work out of a van. When I called up JD Lock & Key, the guy on the phone was super honest and said that depending on a few variables, it could be anywhere from $30-$75. $75 sounded great compared to the other offers so I was super excited and headed down with my motorcycle ignition in tow. Withing 5 minutes he made me two keys that worked perfectly and also offered up some pretty friendly conversation! I ended up having him make me a few other keys while I was there. In the end I walked out spending like $35 and couldn't have been happier! This place is legit and is a real brick and mortar store with a trained locksmith, not just some kid at the local hardware store pushing a button on a key cutting machine! I'll be going back for a coded key for my FJ soon! read more

My car key broke off in the driver's side door, and I called a couple places before getting recommended to JD Lock & Key. The guy who came out was super nice and helpful, got the broken end of my key out of the lock, and made me a new key, no charge. I was unsure about any place since I'd never used a locksmith before, but I highly recommend them. read more

The friendliest key experience I've ever had! I had a broken car key that was quoted to me at $225 from the dealership. I called and was given the info I needed and quoted at half the price. I arrived and was immediately taken care of. I recommend anyone to go here for all keys! read more

This is the place other locksmiths send you when they can't make your key. Just come here first and save a bunch of time.

Absolutely satisfied customer. I read a couple reviews before I came in and they were all good. I needed a remote key programmed for my 2008 acura tl and they were both so helpful. I believe they are husband and wife. Either way they are a great team and super helpful. I will 100% recommend them to anyone. VERY REASONABLE PRICES TOO. Dealership was charging $120 they did it for $60. read more

Had to have a key made for my 2005 vw bug after I lost my car key and got my car towed to their shop. Everyone was nice over the phone and quoted me my prices. 150 for the work and 77.50 for the key which is waaaaay cheaper than any dealership. They even had remote keys for the vw bug which no other locksmith seem to have. It only took an hour and a half to do and they explained the process completely. Totally going back again for my remote key and if I even need a key made for my car. read more

j d lock in key is the real deal! Not some put togather buss like the first i called and was told it would be 90 bucks just to start! He hooked me up with all the keys!(5) well under that $90 bull shit! Has all the computer tech and if that does't handle it, he does. Don't even bother going anywhere else.... Thank You J D Lock and Key! read more

I had it a problem with my ignition lock and brought it to JD Lock & Key to fix. Matt helped me out and fixed it within a few hours and for a very reasonable price. As the previous reviewer said these guys are true professionals who know their locks. I would definitely go back to these guys if I ever have anymore lock related problems. Recommended. read more

Within walking distance from my office, which makes it easy to get to. It is in the same center as Ace Jewelry, Le's Cleaners and Pho Top Noodle 2, behind RiteAid. One stop shopping! Very convenient, fast, easy and reasonable. I highly recommend it! read more

Absolutely the best key and lock shop ever! Professional service. Got my car key duplicated without any difficulties! Will come again!

I recently bought a car that had a really worn out key and needed to get a replacement. Since it was in bad shape they had to take an extra step but it didn't take very long and the copy works great. Will return if I need any more key copies. read more

Fast, affordable, friendly, and honest Service. I truly appreciate their assistance today. I was able to walk right in and have two car keys made. I had called numerous other locksmiths and taken the blank keys to a car dealership. All failed or were overpriced. The guys here had me in and out in less than five minutes and even walked out to confirm both keys worked. They were also more then happy to help with programming. Thanks guys! read more

Went here to get my Ducati key cut because they did laser cut. Would've gave 5 stars but was not told that I needed to make an appointment, even though I called twice prior to coming in. Left my keys there for a couple of days, $30 later I had a spare key. read more