Arrived 40 minutes late. Auto Aide sent a text message when tow was accepted through our insurance carrier indicating they took "cash or major credit cards'. When they showed up 40 minutes late, the driver indicated he only accepted cash as his card reader wasn't working. Called the office twice to see if I could make a credit card payment over the phone and was informed I would get a call back after she checked with the driver. No return call was ever received. Female answering the phone in office indicated she "couldn't do anything about his card reader, very indifferent. On top of that, charges were excessive for 7 miles read more

Mario really went above and beyond. I'm very satisfied with the service. He was very nice and professional, made sure I was comfortable, and just kept the vibes relaxed and chill. Would definitely love to request him again if possible for future tows. read more

I placed an order with my insurance company for a tow providing all needed information and the driver towed the car without ANY NOTICE. The driver then arrived at the destination and calls his office questioning why I was not at the destination. The order stated no one was accompanying the car. Driver refused to return to my home to collect payment and threatened to take my car to impound if someone at the destination did not pay. The company had no means of taking an online payment nor by phone. Horrible service read more

They were prompt and serviced me quickly. Alex was super respectful and assisted in no time. I would definitely use their service again.

11:15 pm - Got a flat tire last night and couldn't get the lug nuts loose so I called USAA for Roadside Assistance. They dispatched Auto Aide Towing at 11:36 pm and the company said that they would be out to help me in 75-106 minutes. 12:12 am - I called Auto Aide Towing to get an update and the girl said that the driver was on his way to do a lockout and then he would be headed towards me and should be at my location in 45-60 minutes. 01:14 am - I called Auto Aide Towing to check the status of the driver and the girl answered the phone and hung up immediately. The driver never showed and I had to have USAA dispatch another company. If you're stranded and USAA dispatches this company, I strongly recommend that you have them send someone else because they probably won't show. Auto Aide- if you don't want to send the driver, then tell your customers to call someone else. Don't leave us hanging on the side of the road in the middle of the night. Very unprofessional. read more

Ordered two truck through rental company. Alex showed up promptly and took really good care of us. Did more than he had to to make sure we were good. 10/10 read more

I wrote a review based on an experience I had dealing with this horrible company a couple months ago. Just today I received a text message from their office girl, Kelli. This is the level of professionalism and basically ghettoism that you will get dealing with this company. What a bunch of nut jobs. No wonder they are. 2 star here and a 2.5 star on Google. read more

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I was involved in an accident on the freeway on Thursday night. CHP called this tow company to come get my car and clear the freeway. I asked the driver if he was with my insurance company, he said "no I don't deal with them". I asked if we can meet him off the freeway with my insurance company so that my car can be towed to a repair shop that night, to which he responded "no I'm taking it to my yard, I need to get paid for my tow." He stated that all I need to do is send my insurance company to the tow yard Friday morning and they will release my car. Friday morning, my insurance company showed up, they refused to release my car. I called to authorize the release, and dealing with Robert was a joke. He said "I need a hand written notarized note from you dropped off here in order to release". I explained I work 12 hour shifts, I don't have time to go get something notarized, you have all my information, I don't get off until 7pm, I'm authorizing you to release my car, etc. to which he responded "we close at 5, so it looks like it'll be here until Monday because we are closed weekends." After trying to get my car released and being hung up on twice by Robert, I was not able to get it released. My car sat there over the weekend, and this scam of a company made a buck off my insurance. VERY poorly ran company. If they show up to tow your car, REFUSE them if you can. You'll get the run around. They do what they can to scam people and insurance companies to make their money. Scummy, not at all what I expected to deal with when already dealing with being in an accident. read more

literally the worst - i paid $300+ for my car to be taken out & towed back to my home however i never got my car back. they said they'd contact me when they'd be able to tow it back to me since there was another vehicle in the way that "couldn't be touched" the day i went to pay and years later, still no car and no refund from them. read more

The manager, Robert, had the WORST customer service I've ever encountered. He literally called me a smart ass because i was asking which ways I could identify my vehicle in the tow yard (I gave my vin number and he couldn't find it but insisted it was my fault and I was giving him the incorrect number) DO NOT USE THIS LOCATION. read more

No common courtesy at this shop here. I work for the US gov and Verizon Networkfleet contracted them out to do a heavy tow. Auto aide Picked up the job and I waited at the site for 2.5 hours as the eta for auto aide said. After no show or or text or call, I called. The lady said we're not doing that job. Awesome. How about you notify a customer if you're not gonna complete a service and have someone just waiting on your truck. read more

The WORST towing company in the entire world!!! They over charge, take way too long, and lie to your face! The owner is RUDE to not only his customers but also to his EEPLOYEES!!! See this run!!! If I could I would give it a negative 5 read more

Auto Aide Towing - Towing Near Me - Corona, California

Mario was my tow truck driver after I got in a car accident around 5am and exceeded my expectations by answering questions I had and also giving me a ride to a close gas station so I wasn't stuck on the freeway! When I went to grab something out of my car at the tow yard I was met with great customer service from the owner as well! He personally met me at the tow yard and let me in! read more

I needed a jump start and my insurance company set me up with these guys through roadside. I get a text message from the driver Chris saying that he was 35 minutes away even though the posted ETA was showing a wait time of about 1.5 hours, great! I waited the 35 minutes and no one showed so i kept waiting because things happen and we did have a longer ETA on the insurance app. I finally try texting the driver back after about an hour and 20 minutes and I didn't get a response. I tried calling the company and the calls went straight to voicemail. No one ever showed up. They never even communicated that they would not make it out and I had to wait hours for another towing company to come do the job. I wouldn't recommend trusting them if you're in a bind because they may ghost you for a more lucrative call. read more

Awful place. Thieves! Front office staff are very rude minus one young guy. My car was towed because my apt complex doesn't allow for our cars to be backed in! My car broke down and was towed and placed in reverse. I had to get a new car as it was spent. Anyhow they wanted much more than it was worth at close to $300 per day. The first day towed was over $400. I decided I just wanted to get my belongings which was a lot. I came a week later and even gave them the key so it was easier for them. I couldn't lift the new tire that was in the backseat as I have a bum arm. I got a few items and the truck guy watched me carry everything to my car not even bothering to ask if I needed help. I came back today and the rude bald guy told me to come back in 45 mins. I went back an hour later after calling and he was extremely rude demanding to know what I wanted out of my car. I said the tire and a few items. He then kept asking so just the tire and where is it. I said mainly the tire and in the backseat. He didn't even take my ID and told me to go to the yard a block away as there was a tow guy there. When I arrived he had the gate closed and tire out. He refused to let me in to get anything else. Told me I could only come once, which was never told to me, and I could've taken the tire last week as it wasn't heavy! He doesn't know my physical issues (car totaled by semi causing lifelong ailments). He told me I couldn't come back for anything else as they only allow one time! They should state this! He stated it's extra man power! We actually stood 5 mins waiting for him to text the rude bald guy to see if he could let me back in! I would've taken less time than that to get the rest of my stuff! They know I have a lot of stuff so they just want to keep all they can because they know I can't afford over $3000 to get my car back! Very rude and unprofessional but they don't care because they make bank towing cars for frivolous reasons and are sneaky about it. Some are warranted, I get that, but this wasn't. Regardless, they shouldn't be this rude and unprofessional, basically stealing my stuff. I would never use them if was ever an option! Get triple A! Don't use places like this as they have nothing to lose when stealing your items out of your car! They have many other bad reviews! read more

Trash!!!!!!! Called my insurance provider to send a tow. Gave them my location and what shop they had to drop it at. My insrecited all my information correctly and told me they would find someone and send them as soon as possible. They contacted this stupid company and th is stupid company contacted Flag Towing. Meet the tow guy waited till he was right about done and told him I'd meet him there. That mf had me wait at the shop for over 40+ minutes for a commute that should have taken him 8 minutes at most. Decided to call and check where he was and and the rude stupid people with attitudes told me that he dropped it at another location. What a damn joke. They don't even deserve one star. read more

Tow truck was supposed to arrive at 3:31pm. Husband called at 3:46pm to get an update and was told they were on the same street as us and would be there any minute. I just called at 4:12pm and the lady who answered the phone said "any minute". I said "we keep getting told that but no one shows up". Then the driver is in the back round saying "I'll be right there." He was still in the office and was not even on his way. Meanwhile, I have kids in the car waiting for someone who isn't even on their way. I asked the girl what her name was and she hung up on me. read more

MlmRude customer service.Manager no customer service etiquette. Insisted on wrong information that their GPS was providing. Refused to hear customers help to locate the service proper address.Should not be providing such customer service.SAD. MANAGER & DRIVER REFUSED HELP FROM CUSTOMER.INSISTED ON THEIR WRONG GPS INFO. read more

Unprofessional service! Driver couldn't find my vehicle and didn't even try calling. To make things worse he filed back with my roadside assistance provider that they completed the job. Left me hanging on the side of the road waiting for the tow driver to show for over an hour. Oh and when I called the company, the dispatch lady was rude (I was not), the so called driver got on the phone and lied about trying to call me, acted pissed off, then hung up on me (I swear I was not rude at all). Should a tow company really yell at somebody that's already in a bad situation? Probably not. These guys are pieces of crap!!! read more

Kevin, you know that you should not be in business. I have known you for over 25 years. You have robbed people so many ways. It was reported so many times, but lie cheat and steal everything. From businesses, individuals whoever you could. I managed your tow company for years and you know it. It's me Van Kevin I have watched everything you have done. The worst part is in the beginning you were ok. Your brother Michael was wonderful. Best was your parents. But you became so disgusting dishonest. You know how much that I do know so stop treating people as you and employees do. read more

My wife had a nail in her tire and this company responded with our 24 hr road assistance. The driver was rude and being a smart @ss (sorry for my language) to my wife. read more

I can't speak for any of their office operations, but I had a GREAT experience being taken care of by Eddie for a blown tire on the 91 West! He called me, genuinely cared about my safety, gave good guidance and instructions, and provided an accurate ETA. He put my spare tire on quickly, and was honest, attentive, businesslike, and sincere throughout our whole interaction. I'm so grateful he was who I got for roadside assistance. God bless Eddie! read more

Worst experience ever !! They sent my a txt saying they would be here in 60 min an 1:15 past and no one showed up. I called about 4 times and keeped delaying. I spoke to Kathy and said she said they will be there in 10min after 10 min I called and rude McKenzie answer and I asked her for a time frame she said it's been canceled!! So almost 3 hours waiting and I mean they can even call me letting me know they are going to cancel! I asked but why don't you guys let me know all she said was "I don't know I just walked in" that is really unprofessional. And I did ask for previous lady that was there I asked for her name she said her name is Kathy I also asked for her manager name and her name and her response was does it even matter in a really rude way! I said yes because I am going to report the way you are talking to me . After that she started arguing and I hung up ! Very bad customer service!! read more

Terrible service the lady on the phone sounded half asleep first of all she non stop took deep breath as if she was having an asthma attack. Second of all they gave me a time which was an hour wait time . They ended up not even coming and so we called someone else. 10/7/19 don't contact this towing service save your time and money. read more

I hope that this is the right tow company... we had a flat tire on Saturday that required a tow to a VW dealership. Christian showed up and was so friendly and helpful it was unbelievable! After three hours of getting the run around by VW Roadside Assistance and the dealership in Corona, we were literally pulling our hair out. Christian hopped out of the truck, introduced himself and patiently listened to me have a mini melt down because of how frustrating the whole situation was. He did everything he could to get us to the Riverside VW dealership (because the dude in Corona was a jerk and wouldn't help us) before they closed so that we wouldn't be stranded. Thank you so much, Christian! You saved the day. read more

These guys are complete scumbags!!I know all the good reviews they have are fake or family members.Got into a motorcycle wreck 91 green river, and these clowns show up took my bike(driver was cool no complaints there) couple days after having surgery i called to recover bike i know having your vehicle at inpound is pricey. What i wasnt expecting was a fee of 425 just for the tow from green river to their yard..you kidding me 425 for about 5 miles??what a bunch of crooks that leave you with no choice but to pay while holding your car hostage cause thats what it is pure theft..AVOID these scumbags like a crackhead asking for a loan.If they tow you without your consent good luck on the outrages fees they willl charge. Lastly want to finish by saying F@#$ auto aide and F@#$ you crooks that work there. read more

I never thought I would ever see the day when I would find a towing company where the drivers have such awesome customer service! They are really helpful, friendly, funny(good sense of humor), and have really awesome personalities. Prices are really low as well. I've had some nightmare stories about other towing companies. Some wanted to charge me $250 to tow my car 2 miles. Some wanted $150 just to put air back in my tires. Tow truck drivers at other companies are usually very rude and sometimes even perverted. You won't get anything like that at Auto Aide Towing. The prices are low and the workers are fucking awesome. Even the dispatch guy had great customer service. I only trust this company in the IE. I won't ever call any other towing company. This place is clean cut, honest, and square. read more

This company contracts through USAA roadside assistance. Auto Aide agreed to come and change my flat tire. After waiting about 20 minutes I called the number that was texted to me from USAA. I talked to Steve at Auto Aide, he was rude and less than helpful but I did as he suggested and I called USAA again. USAA called Auto Aide and confirmed they would be out to help me at the time quoted. At the ETA no one showed so I called USAA a third time that's when I found out that Auto Aide canceled. They accepted the work and then canceled. Even the lady at USAA thought Steve was an ass. read more

Avoid at all cost! Called my insurance progressive at 5:35 pm on a Saturday. Was told they would be here by 7:10. At 7:15 I called to inquire eta and was told an additional $0-%5 minutes. I asked the dispatcher David why the extended delay and was instructed the driver was stuck in traffic. I asked where he was and David stated why does that matter. I told him I wanted to now as I had already been waiting Nd hour and half and even revived a follow up call at 6:40 stating they would be there in 30 minutes. He said the guy was in Anaheim in traffic. I told the guy there was no traffic on the 91. He then told me he was cancelling the call and hung up. Maybe because it was an insurance tow and they could not gauge the customer they did not care about the call. Either way find someone else. read more

How does a tow truck come unprepared? First they get here late only to say they can't tow and need other equipment which they don't have... Either they don't get paid enough when you use a warranty tow service and the others with the good reviews either pay cash or use AAA. Have in mind all information about the car was given prior to it arriving. Use at your own risk! read more

I hope someone at Auto Aide returns my calls soon. I emailed them immediately after my tow las night. And I just got off the phone with a James who says he isn't able to get me a supervisor. My garage door opener and the mail that was in my car disappeared while being moved by the lady who had absolutely no idea how to tow an electric car, even after I showed her in the manual. She asked for a tip and I gave her a look....then my stuff went missing. Now I'm super nervous in my own house and can't reach anyone at this shady company. Not happy with @Kia for choosing this tow service! read more

Witnessed one of the trucks from Auto Aide run a red light at the corner of west grand and sixth this morning, the light had already been red for about 3 seconds but thank god everyone noticed this idiot speeding thru with a car on the flatbed also! Would have killed anyone he hit, thank god that did not happen. read more

This place is very unprofessional & typical towing place that doesn't care about you. Had my car towed to a dealership 15 mins away yet the driver didn't get my car there till an hour later. When I called the dispatcher to find out what was going on he pretty much just brushed me off & said that's just what's going on & hung up. DO NOT USE THIS COMPANY!!!! read more

Got a flat tire unfortunately this was the company contracted for the tow...worst luck possible. Been waiting 3 hours, have been given 3 different times of arrival from Mercedes so call this company once and guy was the biggest prick he could have possibly been like it's my fault...definitely never hire these assholes by choice & avoid them if you can. Even was disrespectful to the Mercedes representative who called to check the status.... UPDATE: Damaged my car unloading it 4 hours later. read more

USAA contracts with Auto Aide Towing for roadside assistance. I had a blowout on the fwy and they showed up quick and got the job done professionally and fast. Couldn't be more pleased. Short of having a cop there, I felt pretty safe. read more

Auto Aide Towing - Tire burst! - Towing Near Me - Corona, California

If I could give it 0 stars I would, never ... I repeat never use this company. Worst experience ever. They ignore your calls and only respond to let you know they are going to take your money. I have been stuck on the side of the freeway for over 3 hours waiting on these fuckers. Never again read more

Thieves! Scumbags. These guys will lie in your face to protect the integrity of their employees. My car was into their was yard in Corona which means it's in their care. When I got my car out every compartment was open. They stole 4 bottles of Colonge worth 1200, a firearm from my vehicle and cigars from my vehicle. When asked about the belongings the guy said nothing was on the inventory list so it didn't exist in the vehicle. So basically free for all once your cat is in their possession. The guys in the office assured me he was going to look at the tapes and see if anyone was in their yard to steal my belongings but that was a lie too. After reading the reviews even a past employee called these guys out on how they steal things out of people's vehicle. I think an investigation should be launched on these criminals because calling them a business would be considered fraudulent. I recommend the city and law enforcement should never deal with these scumbags when it's time to renew their contract. They should be out of business and in jail read more

I was in a head on collision and my car was towed to Auto Aide. I called several times asking several questions regarding my vehicle. The police department notified me of the Sheridan St location has my vehicle. I drove 30 miles to Corona only to learn that my car is in Perris,Ca. Not Corona, Ca. As you can imagine being stuck in traffic desperate for your belongings after being laid up suffering from injuries. The last thing I want to do is sit in traffic. Only to drive back to my Neighbor Hood where the car is actually located. Very dissatisfied with the service I was given while a tow yard gets paid from the insurance I pay each month. Auto Aide you did me no favor my car could have been in my garage with my services. The next time I need AAA I will be sure to decline any service that may be provided through you. read more

Needed a tow after a flat tire. The guy driving the tow truck backed into the rear bumper cover. Never once said sorry about it and instead tried to make excuses. He refused to hand over any insurance info and instead gave me the number to his boss. I called several times the next couple days and it seems he was never there. When I finally did get a response he tried to convince me that filing a claim would lead to me having to salvage my vehicle and we could instead work something out at a later time. Never heard from him after that. Currently going through a claim against them and they are making it hard for my insurance agents to get a hold of any info on them. And if my inspector is to be believed, the insurance company has had a sketchy history with this towing company. read more

If there is - zero on this will give it to them!!! Never ever use this towing company! Customer service is super rude I'm still talking on phone they just hang up!!!! They are just less than a mile on their shop they took 1 1/2 hours to get here!! read more