Super excellent place. I went in recently to get some information and was amazed at how helpful this place was. Brendan is extremely knowledgeable and friendly. I've been back a second time and the experience was just as good. In these days of internet information overload, it's really a pleasure and reminder of the "good old days" to have a retail establishment that has such a high level of customer service. I'm thrilled I found this place and am now a regular. read more

Great sales rep. Good deals. I've become a repeat customer. Best bang for my Buck that's for sure.

The best shop in Austin for all of your vape and smoke needs he has a great selection not what you would find at the others vape place he has and it so clean so many different kinds of link and dunks read more

I live in Spicewood and make sure to stop every time I am in town. (And a great excuse to go to Central Market). I was there yesterday, and had the best conversation with Robin (like the bird). They really are the best and she is my favorite. I am old(er) and need CBD for pain. They have the best stuff that works for me, for the best prices, and make it here in Austin. I will drive 1 hour to only go to this shop. Thank you Robin!! read more

Very pricey compared to the smoke shops that I frequent in California. Ridiculous! Would not recommend.

The customer service is the highlight! Great selection of products! Love this place!!

Usually I shop at the South 1st location and was wondering where Beth the star saleslady had gone... was I missing her shifts or had she taken time off perhaps for a new baby? But over on Westgate I spotted another location, pulled in right quick to check it out, and voila! Beth of the bright blue eyelashes, working at the new place while new baby naps! The South First store is a great little spot near my house but this one is bigger and has even more on display, which is wonderful since they stock a lot of artisan glass! Clever, amusing one-off glassware from mainly local glass artists, always a pleasure to examine and I buy them now and then for gifts or self-treats. Beth showed me a new art glass item just introduced by the maker, small glass pendants that glow prettily in the light and hold a drop or two of perfume oil to scent the immediate area (for me, that's the cleavage area!) and helped hunt up a length of cord to string it on so I could wear it out of the store. She even tied it cleverly with a double-knot arrangement that made the necklace length adjustable. It's evident that whoever opened Austin Vape&Smoke has hit on a good business combination and I hope the expansion means they are doing well. The employees are invariably polite and professional and some are the kind of memorable salespeople you'd change store locations to buy from! I'd be happy to shop only there for vape supplies if they would just stock the single flavor my husband wants-- since they don't have it, and the other place doesn't stock Suorin products any more so I can't get new pods there for my SuorinAir+, I'm stuck having to make two stops. As nice as the Create-a-Cig people are, they are still a big chain store with a lousy reputation for selling knockoff hardware (they're blacklisted with at least one of the major vape-device makers) and I'd rather buy everything I need from Beth :) or the nice fellows left over at the South First store. Well done guys and see you when I need more pods! The pendant smells lovely with frankencense&myrrh oil and the adjustable cord lets me wear it with anything! read more

Austin Vape and Smoke - Glass pendant for perfume oil bought from Austin Vape&Smoke - Vape Shops Near Me - Austin, Texas

Great customer service, excellent prices & high quality products! We stopped in at one of their locations last night but they didn't have exactly what we wanted. The guy there recommended their other location & gave us some samples. We went to their other location and found exactly what we were looking for. We got the 10% off first visit deal offered with check-in on yelp & also enrolled in a points program they offer. They have very friendly, helpful & knowledgeable staff. Their kratom is very high quality & the price is nice. They also have special blends that they make themselves which I found pretty cool. I would definitely recommend this place. read more

Rest assured if they make a mistake, won't take care of their customers for it. Clearly loyal customers don't mean anything to them. They will no longer get my business. Update: Incredibly convenient their "correction" email they had supposedly sent out before shows up 30 minutes after I leave. Unbelievable. Response: If you cared about loyal customers, you would have honored your mistake like most other companies do or offered some kind of alternative solution. All I got was a go f yourself. You don't give a shi!t if you lose loyal customers as long as your bottom line isn't affected. Also, it's bullsh!t your system wouldn't be able to process any of that. I have seen how your system works and you can input discounts at will, especially with the owners authority. You're just petty and cheap. read more

Great products, selection, knowledgeable/helpful staff... especially Zack! Unique products- CBD infused Honey from BeeDelightful??!! CBD Dog treats?! Locally made Hometown Hero liquid!! (Angel Tears is champ) Glad my friend recommended this place. Thanks for the great service! read more

Austin Vape and Smoke - Angel Tears by Hometown Hero - Vape Shops Near Me - Austin, Texas

Bought a vape machine 3 months ago here. Machine stopped working and no manager was there. But ended up walking out since dude there showed me no returns on their glass . Bad service guys. Sorry never again. read more

B.T. At the Westgate store was awesome!! I admit I'm picky when it comes to my e-liquid and she was so helpful.. I tried every flavor that I thought fit my favorite flavor profile.. she was very knowledgeable about the flavors and super nice and helpful! She suggested a juice that tasted just like NuGrape, my favorite grape soda that is almost impossible to find now except at Cracker Barrel.. I was amazed how spot on it was.. I don't know how much she makes, but if I was her employer I'd give her a raise.. if you like grape you gotta try the Excision Paradox(pic attached)!! Thanks again B.T.!!!! read more

Austin Vape and Smoke - Vape Shops Near Me - Austin, Texas

What an educational experience! I have been researching CBD as a possible remedy for SERIOUS menstrual cramps. I found these guys on Google and stopped by. There were two people in the store a lady named B.T. and the gentleman who owns it (I can't remember his name.....sorry man!). I received a WEALTH of information including why it works, proper dosing and forms of intake. They have tinctures and many forms of edibles in different dosage options. While I don't have much experience with the products it seems they have something for everyone. Not only were they very knowledgeable but very interesting to talk to! I will absolutely be a repeat customer. read more

Everytime I come to this store their products don't last! Their excuse quote "we had a shady distributer." Don't but their products!

Had a great experience learning about CBD Oils thanks to Amanda, will likely be back for the gummies!

Had a great experience here! The manager B.T. was great, she immediately welcomed me as I walked in the door and helped me find the perfect flavors that fit my tastes. This place is quickly turning into one of my favorite vape shops in Austin. Been back several times since this review first posted and they're always awesome. Was having some issues with my vape pen and one of their employees Zach gave me a ton of info on how to help me! read more

The guys there were very helpful and knowledgeable with the products they sell. The place was clean with a great variety for everyone! I'll be going back for my CBD oils! read more

BT is so helpful and super sweet. I've been in twice with questions and she's super knowledgeable! Can't thank you enough!

Came here based on the reviews but this place disappointed us the sales person here today was very rude and looked like he didn't want to answer any kinds of question. I left here very disappointed. read more

Pretty good selection the girl there set me up with a pretty dope selection of cake flavored juices. She was full of energy working on her bday- BT -thanks girl I'll be back soon! I got me the hometown hero rice crispy flavor I can't get anymore at my usual spot up north! Stoked to vape this flavor again. read more

Poor Service I went in to exchange an eGo AIO as it was defective. I spoke with Hayden, the manager, as well as 2 other employees. I had my receipt for purchase 10 days ago. They were resolute in refusing to understand my issue with the unit and refused a refund or exchange, simply pointing to a sign that stated all sales were final. I reiterated that the unit was defective and he suggested that I purchase another unit, perhaps a different type. I've been in several times before and the employees have consistently been smug and condescending. This was my 4th and final visit. I kept hoping I'd find a more amenable staff member with each visit but after wasting $30 on a defective ecigarette and the surly manager I'm done. read more

I'm in town from California and stopped here for a quick refill on my vape juice. BT helped me and she was awesome. She told me about all the house blend flavors and even filled up my e cig for me. Even though I bought my favorite cutwood flavor, I think it's so cool they make their own flavors. read more

After taking a thirty min bus ride and twenty min walk to their 1st street location they told me they moved the kratom to Westgate. Another hour commute and they tell me they have the one I want but their "kratom guy" isn't there so they can't go in the back and get the one I want. THAT THEY HAVE ON HAND! I guess you have to go when the kratom doctor is there but never is. Forget this place, just order online from moon kratom. They don't give you the run around. read more

BT is the girl to go see! She was super helpful with getting me a good setup that will Work well for me. She also showed me all the ins and outs of keeping the setup up to par and working the best that it can! Thanks girl I'll be seeing you again soon read more

I went in with questions about the CBD oil, since I have had a horrible sinus infection that has lasted 6 months. It was so bad that I had to have 3 surgeries to correct it. I was helped by BT, and she was very knowledgeable and extremely helpful. I have been on the CBD oil for about 2 months now and it has helped the inflammation amazingly well! I am a huge fan of it, because it has allowed me to slowly get off of the anti-inflammatory steroids that I have been on for so long. My mother runs the farmers market in Buda, and has spoken with Bhada and has told me that he is a great guy also. I have not met him personally yet, but if my mom talks highly of him, I don't doubt that he is a great guy. Austin Vape and Smoke is a 10/10 IMO read more

This place was very nice. The staff is knowledgeable, friendly and even recognized (because I was wearing my EMS shirt, duh) that I am eligible for a discount, something I'm horrible about remembering. The shop is clean but could use a little sitting area if people wanted to sit down and sample some flavors. That aside this is easy to find on West Gate just off Ben White (across from Central Market and Regal West Gate) there's a Juiceland next door. I love that this is in my neighborhood!! read more

Stopped in for some CBD oil. I had done some prior research but needed it asap for my shingles. I ended up getting the 1000mg . Immediately took it orally and rubbed on my blisters. Now here I am 15 mins later and the pain in my nerves and the burning sensation is already fading away. Really happy with my purchase! Thanks you guys! read more

BT was absolutely amazing! I've been looking at vape stores in the area of Austin and nobody has come close to being as hospitable and friendly as her. Definitely go check this shop out. You will not be disappointed! read more

BT is the vape goddess. Totally the best, most knowledgable vape nerd in Austin. Come see her if you want killer service and strong vape knowledge dropped onto your a**. This is the place. read more

Very positive experience here. I don't know much of anything about all this crazy vape stuff and B.T. was happy to help explain all the technology to me. read more

First time visiting Austin Vape and Smoke and had a great experience. The Vape specialist B.T. was super helpful and was able to answer all of my questions and get my boyfriend exactly what he needed while also being super informative. I will be returning for sure. Thanks! read more

Nice store and the people seemed eager to help. I was looking for CBD oil as I had tried some with good results and wanted to find a storefront I could purchase from. I asked to see the lab sheet for what they called their house brand of CBD tincture (all they offered) called Grassroots CBD Oil. No further identification on the label regarding the source. I was handed a lab report for Empire Extracts, which might well be the source, but, the report wasn't for CBD Tincture, it was for Plant Flower - Cured, Strain: Boax. It was a half-hearted attempt at best and downright misleading at worse. I didn't want to argue further with the guy and bought some of their product hoping for the best. Compared to the results I had experienced with another product I had used, the Grassroots has been a disappointment. The relief I had come to expect isn't there. Further research has found Grassroots Heals website which appears to match the label on the product. They don't publish their lab reports, but indicate that they do blend oils from a variety of sources. Sort of the blended Scotch vs. Single Malt style of production. I would prefer to have a CBD tincture that is derived from a single source. Or, if not, one with current and consistent test results for each batch. I don't think the Grassroots product will be this one. If only AVS offered a few more choices I might be back to comparison shop. Instead, my search will continue for a store that does supply a product with current testing that indicates the levels of potency contained in the bottle I'm purchasing. Hopefully a store that offers a variety of choices as well. read more

Just stopped by the shop last night and they definitely earned my repeat business! Great selection, nice clean layout, Zack and Chris were very knowledgeable about the available products and made excellent recommendations for my needs. Looking forward to going back. read more

I needed help with getting a new pen and B.T. was on it... Explained to me what they had in stock and their various pros and cons. She made the experience delightful. read more

I love this place!!! The service was very efficient and friendly! I love B.T.!!! She was very helpful and the products are for a fair price and great quality! read more

Excellent! Someone was quick enough to note that the previous vapor store here had closed, and snapped up this perfect location for a Vape & Smoke. It's great to have an attentive, knowledgeable staff - especially B.T., who can be counted on to give you reliable information on everything in the store, from vapers to juices to pipes to Kratom and CBD for pain and mood control. The perfect place not only for one's own needs, but a great place to shop for gifts for special friends. They've got an incentive program, too, that saves you some significant cash, and also have drawings periodically where you can win nifty prizes. What more needs to be said????? read more

I actually give it 4.5 stars but Yelp doesn't give that option. I stopped into this new Austin Vape & Smoke location yesterday to check it out. First off I have to say that I love the 1st location. After 30 yrs of smoking cigs I'm now smoke free and loving it! Vaping has changed my world and I love their Prof Whyte's line of 100% organic VG juices. They have all gone above and beyond to help me at the 1st St. location and now going into this new store has proved the same. BT was the employee on staff and the moment I walked in she greeted me with a bright cheerful hello. The shelves at this new store are still be filled so just bare with them as they make their transition in. BT was even kind enough and happy to dig through a couple of bags to find a product I was looking for. I will definitely go back when I'm in the area. Keep up the good work! And thank you to AV&S for this new location. read more

There products are ridiculously expensive and on top of it I was sold a shawty Eleaf that died out on my less than a month ago. I came in yesterday showed my product to one of the women here, she said for sure Theyd be able to swap it out at least refund it the next day when her manager got back in. When I came in today to talk to the manager she was very short with me and promptly said no there's nothing we can do to help. That equates to the customer as we don't want your business. I'm an avid vapor and they definitely lost A consumer. Not long after that product gave out on me I went to create a sick and was greeted with amazingly helpful man and human beings in general. Not only were they amazingly helpful they treated me like a customer. I walked out of there with a smaller mod for 40 bucks had it for a month and then that battery started wigging out on me too!!! So I took it back to create a cig and with no issues the store manager had them swap me out for a more expensive model at no charge. Didn't even ask me for receipt which I had. I will be getting all of my ecig supplies from create a Cigg from now on. They even help me get my coil started which is something I was told they don't normally do. All in all really bad experience here. The managers a tall blonde lady who acts like she's having a party when people come in and is not very thoughtful of others Who are in the room trying to give her their money. I hate writing reviews this is probably my second one ever in life but I felt like I needed to. You're thinking about going here said yourself a trip and go to create a cig read more