This review is warning to what can potentially happen if you take contractors at their word. I reached out Austin Pergola Company in order to see if a carport would be feasible in my neighborhood. There are many carports in my neighborhood that were similar to what I envisioned on the side of my lot. They told me to send them a survey of my home and we would discuss over the phone if it was possible. This should have been the first RED FLAG. In all my questions that involved permitting Lauren would always make sure the discussion was over the phone. On our phone call I was assured that they could install the carport with no issue. They said I could get a permit, but was not required based on the size of the carport. In reality the City of Austin requires ANY structure attached to your house to be permitted! The size is irrelevant! My other concern was that the carport would get too close to the neighboring property. Aaron said based off the survey and on-site visit they did, this would not be an issue. They said they would build a carport with no overhang and they could use my existing driveway in order to avoid going onto the neighboring property. What instead happened is the carport was built with an overhang that went onto my neighbor's property by 4-6 inches. When my neighbor went to sell their home this caused issues for them and they reported the overhang to the city. When I tried to get the carport permitted I was surprised to find that it was basically un-permittable. There are NO exceptions to the 5 foot side setback in Austin! This was contrary to what Austin Pergola told me over the phone. They had told me everything would be done up to code and I could get it permitted if I wanted. I assumed that Austin Pergola Company would know the rules around permitting pergolas/carports within the City of Austin. This company really shouldn't be advising people about permitting and surveys if they have no idea what they are talking about. In all likelihood they do know the rules, they are banking on the fact that most of the time any issues pop up after they have already been paid. In Texas, contractors are not required to have a general contracting license. This means if you are working with unlicensed contractors (such as Austin Pergola Company), they are held to no standard (unlike electricians/plumbers). You as the homeowner are essentially the general contractor at that point. So you have to keep them in line. You have to know all the rules about permitting. You will have to make sure they construct your project on your property. I assumed when you are spending over 10k on a project they take care of you, but that simply isn't the case. If the project you are considering is at all attached to your home or anywhere close to 5 feet from the border of your property I would highly recommend using a different company. Try to find a contractor that will obtain the necessary permits. If a company is unwilling to obtain permits for their own work, it should be a red flag that the work they are doing may be difficult/impossible to permit. At the very least make sure you get everything discussed in writing. Any discussion over the phone and not in the contract is basically irrelevant. Do not take their word about anything related to permitting or surveys. No matter what they tell you issues do come up. I was able to use the carport for only 3 months before I had to take it down and I am now out over $10,000 on this project. References: https://www.austintexas.gov/page/work-exempt-building-permits https://www.austintexas.gov/page/how-select-contractor * Additions or alterations to your home contrary to city code may affect title transfers or insurance requirements should you ever decide to sell your home. Therefore, be cautious of contractors who that state no permits or inspections are required. * All contractors are required to obtain permits for their work, thus be wary of a contractor who asks you to obtain a permit on their behalf. The party that obtains the permit is ultimately held responsible for work that does not meet city code. read more

We had our pergola installed by Austin Pergola Company and they did an outstanding job. They worked with us to make sure it is absolutely evetything we want before they put it up. It took me a while to decide on the color as I wanted it to be in very particular hues of grey and they found a perfect match. The quality of their work and customer service is on the highest level. Everyone is polite, professional, knowledgeable, and very nice to deal with. They take real pride in everything they do making sure all is perfect. I cannot find enough words to describe how happy we are. Thank you for your hard work and your talent. If we decide to build another one we are definitely coming back! And recommending you to everyone we know! read more

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Awesome work. I highly recommend the Topgal roof...it's so much prettier than corrugated plastic and is worth the upgrade. Dealing with Justin and all of the workers from Austin Pergola was easy and they know their stuff...I can't imagine using anyone else. We had our wood stained white and love the contrast it provides to our stamped and stained patio. I also like the look attached to the house. Very nice!!! read more

Austin Pergola Company - Patio Coverings Near Me - AUSTIN, Texas

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Awesome experience with Justin and Austin Pergola. He came out two different times to help with the planning process and then submitted a bid. I price shopped a little bit but went with most peoples review that his prices are competitive. We were delayed one day because of weather but we were able to complete it by my "must have" date. The workers were very professional, skilled and fast! They knocked a large 12X12 pergola and 16X10 deck out in a day and a half. Very happy with the product! read more

Austin Pergola Company - Finished product! - Patio Coverings Near Me - AUSTIN, Texas

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We loved our experience with Austin Pergola and working with Justin and his crew. Justin was super patient with us as we sent over different ideas and explained via pinterest images what our goal was. We wanted an attached pergola with slanted roof panels and they delivered 100% perfection. His crew was efficient and professional. When we didn't like the first stain color we picked out once it had been put on a test board they all worked with us to allow more time before staining the whole pergola with a more suitable color. We would 100% recommend Justin and Austin Pergola for your projects. The final product is awesome! read more

Austin Pergola Company - Side view of the pergola - Patio Coverings Near Me - AUSTIN, Texas

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Had Justin and his crew put a pergola in over my BBQ grill over the weekend. The job was done professionally and perfectly. The guys were very patient and confident in answering any questions I had during installation. His pricing is fair and competitive, and after seeing the finished product, well worth every dollar. The pricing section on the website is exactly what you pay. The only additions occur when you want something outside the basic look. I opted for additional boards on the top, and the additional price was reasonable. I will definitely be using them again to put a second pergola over my patio addition. read more

Austin Pergola Company - Patio Coverings Near Me - AUSTIN, Texas

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After 6 months of trying to get a pergola from various jokers around Austin Jeff came out and quickly gave us a quote 2 days later we had a pergola installed in about 5 hours It came out great and will def use them again. read more

Austin Pergola Company - Patio Coverings Near Me - AUSTIN, Texas

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We love love love our new pergola in the backyard!! Justin was so easy to contact. Came out right away and gave us the custom pergola we wanted! What a transformation the backyard has become!! I would give 10 stars if I could. Thanks Justin, can't wait to see the corbels and stars of your finishing touches! read more

Austin Pergola Company - So much shade. Love love love!!! - Patio Coverings Near Me - AUSTIN, Texas

I went into the process of building pergola looking to buy a kit and install it myself. After talking to Justin, he convinced me that I would want to consider a larger area, and a custom solution to fit. He couldn't have been more right. Wisely, Justin informed that his business scope does not extend too far outside of pergolas, they really focus in on doing one thing and doing it right. After working with him, I agree that his business model is effective and results in a satisfied customers. As far as the construction and execution of the project, Justin and team did a great job. The communication during the project from Justin and his crew was great, they were very responsive and was on top of any unpredicatbale questions that came up. I'd highly recommend Justin and Austin Pergola to anyone who wants a no-hassle, custom pergola solution. read more

Selected Justin based on the great reviews - Justin came out to bid and gave a wealth of options working with me on what I wanted...his ability to not just see my vision for the space but also offer great feedback on how to meet the requirements I couldn't see, such as using certain materials to maximize functionality. This wasn't just the typical upsell - in fact, he saved me a ton on my initial bid with his suggestions! While some weather issues held up getting started, Justin's crew was able to knock out the build/paint/roof job in a matter of three days, which in Austin construction is nothing short of a miracle! The quality is excellent and all the crews were very friendly and helpful - Freddy even brought in my trashcans for me! I have nothing but great things to say about working with Justin and his team! read more

We had a great experience with Austin Pergola Company. Justin was very informative and provided us with all the options we needed. The crew were very professional, arrived on time, installed it perfectly and cleaned up after themselves. A lot of neighbors are asking where we got it installed from. Also when there was a minor damage due to the snow storm that we had in Austin, Justin repaired it for no extra fee, I would say this is a company that stands by it's service. Would highly highly recommend them. read more

After a lot of comparison shopping and various onsite estimates, my wife and I decided to use the Austin Pergola Company. Communication with Justin was prompt, lead time was quick and we were provided samples tailored to our requirements and specifications. The final product was exactly what we wanted. We couldn't be happier. read more

We have a stone patio with a pool and wanted to get some shade in for the seating area outside. We have huge windows and wanted to make sure we don't get robbed of all our sunlight that comes in the house either. Justin really worked with all our needs and also we changed up the design plans multiple times - and he was patient. We got a few other quotes - but Justin was able to give us the best & cleanest deal. His rates are on his website .. and there were no surprises to that! His installer, Adolfo, is a pleasure to work with as well! Thanks Austin Pergola Company for the hassle free experience. read more

I had a fairly large freestanding pergola built about 6 months ago by my old Real Estate agent's house flipping crew. Looking back that was stupid (cheap). Within about 6 months the pergola started leaning away from the house, and was very unstable. Light breezes would cause the whole thing to rack. Now that summer storms are picking up, I was a mess everytime we had "damaging winds". I called around for a month or so trying to find a GC or Pergola/Decking company that would come out and take a look at standing it back up and then bracing it. Most weren't interested in repair and/or only did new builds. I finally found Justin @ Austin Pergola and he offered to come out a few days later and check it out. He was very thorough and explained what the issue was and how we would fix it. He gave me a few options and we settled on the one that I liked the most (minimal visual impact). A few days later he came out and within a day he had it stood back up and supported. Now I can sleep easy knowing I won't wake up to a pergola in my living room. Next time I'll save the headache and just use a real pergola company like this one. Thanks! read more

Very professional and responsive. Competitive pricing.

Working with residential contractors can be a nightmare. We had the opposite experience with Justin and Austin Pergola. We had a modern design for a tilted pergola, and Justin made it happen. Other companies might have tried to alter the design, but Justin immediately gave feedback that was supportive. We're very pleased with the results. The communication was fantastic - prompt, thorough, and straightforward - with both Justin and his crew. Highly recommended. read more

Great job and great experience working with Justin and his crew. Very competitive price wise as well. Would highly recommend.

I hired Austin Pergola Company to build a large cedar pergola for our back patio.  Justin came out the day I called and gave us a bid right on the spot.  4 Days later the install crew was here and they were in an out in about 6 hours from start to finish.  Justin was very courteous, knowledgable, and everything happened exactly the way he said it would.  I highly recommend Austin Pergola Company. read more

We were looking for a way to create some shade for our patio without completely covering it and I came across Austin Pergola Company online by accident.  The owner, Justin, came out and met with me in person and was very helpful in explaining the best way to place the pergola so that it would create the most shade.  I had a couple custom things that I wanted added and they were happy to accommodate.  Together we decided on the design and they were out the same week to build the pergola.  I've had some bad experiences with contractors before so I'm always skeptical when hiring new ones but I'll say I was very impressed with these guys.  Justin was very professional and his install crew worked hard and fast.  We are very happy with our new pergola now we can finally sit on the back porch and have some shade.  I definitely recommend these guys! Thanks Justin! read more