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    Austin Medical Supply

    1.0 (1 review)

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    10 years ago

    Helpful 2
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    Dura Medic

    Dura Medic

    1.4(16 reviews)
    2.3 mi78704 (South Austin)

    How can this company stay in business? Why do hospitals use this company for medical supplies? I…read morereceived a short ankle boot following a September 2020 ER visit at Bon Secours Mercy Health St. Mary's Hospital in Henrico, VA. The shoe was used for not more than 7 days when it fell apart. My insurance company was billed for $600. My "responsibility" was $40. I called multiple times since receiving the bill (15 days so far). Called my insurance company; they had the same experience (no one answers the phone; leave a message; no one returns the call). Every time, except one time, you are left on hold for several minutes. The prompt then states that all representatives are busy, please leave a message, someone will get back to you. No one returns the call. One time, I was not able to unable leave a message because the call was disconnected before I could leave a voicemail message. I tried to get both BonSecours Mercy Health St. Mary's and my insurance company to intervene on my behalf. Everyone else appears to be having a similar unfortunate experience. I was billed a second time with a $30 late fee. The link to pay provided in the invoice does not work. The situation will be referred to Virginia's Attorney General and reporting St. Mary's to the Virginia Department of Health. BonSecours Mercy Health took NO responsibility for using this company; deceptive billing practices, and defective medical equipment. Completely agree with other reviewers that this company is scamming providers and unsuspecting patients, shameful.

    When I sue y'all , don't say anything. Watch me get your business shut down. The nerve to try and…read moresend my information over to collections after you said you wouldn't. You better call me and get this resolve.

    Photos
    Dura Medic - Defective walking shoe. Used for less than a week. The stitching unraveled.

    Defective walking shoe. Used for less than a week. The stitching unraveled.

    Dura Medic - Defective walking shoe. Used for less than a week. The stitching unraveled.

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    Defective walking shoe. Used for less than a week. The stitching unraveled.

    CVS Pharmacy

    CVS Pharmacy

    2.4(37 reviews)
    1.2 mi
    $$

    My sister and I needed several vaccines and scheduled an appointment online through their app. I…read morewas very easy to get a same-day appointment, and it looks like they also offer walk-ins, although you might have a bit of a longer wait. Unfortunately, my sister's new insurance isn't covered at CVS for the vaccines needed (BCBS!), the the pharmacist called her in advance to let her know and she was able to schedule at Walgreens, which did accept her insurance. I showed up to my appointment on time and after a few minutes wait, the pharmacist was able to assist me. It was a quick process, and while I can't say it was painless, the pharmacist did a wonderful job and was very nice. They even have snacks available while you wait a few minutes after your vaccine(s), to ensure there are no reactions. I tried the gluten-free blue corn chips and they were good! All in all, I was done with my vaccine and waiting period in ~15 minutes, and ready to head about my day. Unfortunately, shots still hurt, but at least I know I'll be better protected! The gentleman at the front was also helpful in helping me check out with my items, since my $5 off $20 coupon wasn't working at the self-checkout (pro tip, you get this for scheduling your vaccine with CVS!!) and he was able to figure it out. All in all, this CVS was clean, well organized, well stocked, and everyone I interacted with was friendly and efficient. Thank you!!

    Specific shout out to the pharmacy team here. They are always slammed, always kind and do what they…read morecan to help you through the system. Insurance does not make their lives easy and demand for prescriptions is huge. Went to get my vaccines today and they remembered me (I haven't been by in a while) and moved me through as fast as possible - I've never been part of such a quick and painless double shot. If they see this - just wanted to say an extra thank you!

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    CVS Pharmacy
    CVS Pharmacy
    CVS Pharmacy

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    Austin Medical Supply - medicalsupplies - Updated May 2026

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