About a month ago I sent an email asking if I could come look at their costumes. It says on their…read morewebsite they do "individual costume rentals". I am looking for a halloween costume wanted to browse what they have, but also want to find a separate 1800s dress that I could possibly get made or ordered (this one would have been the need for an appointment because I want to but it not rent it). It then says on the site due to covid "If at all possible, please make sure to call us for an appointment before coming in" I asked about an appointment for the 1800 dress. They replied "we do not have time for individual costumes at this time!! I asked back do I have to have an appointment or can we like a regular shop just come browse and look around, pick a costume on out own. No reply for a month. Finally I decided to just stop by. The door says they are open, the door is locked and a sign says appointment only!! I feel like I stopped by years ago around 2018-19 hoping to find a costume and it said the same on the door. But they will not put that on their website, or reply to an email asking. Because their website is very unclear. Because "If at all possible, please make sure to call us for an appointment before coming in" suggest you can also just come in to browse. Extremely sad. I do hope another shop opens up around here with real costumes! Since Lucy in disguise closed, there is nothing within many hours that I know of with options.

Despite what their website says this store does NOT do costumes for individuals, only groups and…read moreevents, which was disappointing as I wanted to have a costume for Ikkicon.

A great first time experience, I walked in and Delilah was so personable and made me feel welcomed…read more The store has a good and extensive selection of outfits to choose from. When I checked out with my items Delilah even wrapped my unmentionables in paper that matched in color I really thought it was a cute touch. I will definitely be back! Note: I actually started at the sister store dreamers, and was pleasantly welcomed in as well. They didn't have much product of what I was specifically looking for and the sales clerk recommended me to check out Le Rouge, great experience and stopped me from having to google and having to drive around. I didn't catch her name but she worked on 8/30 around noon.

I went into le rouge today hoping to finding a school girl outfit but unfortunately my waist is so…read moretiny so i couldn't find my size but stephanie helped me find something my size and something similar and im soo satisfied with what i purchased today shes so real!! It was also her birthday today soo happy birthday steph bc of you i will most definitely be coming back

Freaky Findz had an item I've been looking for that seemingly can't be found anywhere else in the…read morenew world besides eBay (it's discontinued). I needed it within a week. I called to ask about shipping time. For the standard shipping cost, it appeared I would receive the item in time, but FF offered to call me back after placing the order to discuss a faster option (not an expedited service). Well, they did, they had an option for another carrier, and even offered to absorb the cost difference. I got the item a day earlier than estimated with the original carrier. The item is also quite fragile, but it was packed very well and arrived undamaged. I couldn't be happier with the service I received and will definitely be looking here first for my freaky items!

My favorite all time spot to go waste the day away. It makes me feel like I'm in the Mystery Shack…read morefrom Gravity falls. The endless amounts of gag gifts and costumes can keep me here for hours. The staff is very friendly and has always treated me and my kiddo like family. One of the owners shared a story with my boy, who shares his fascination with all things chicken. That was what originally caught my boys attention since they had shirts with chickens on them. They have all sorts of unique shirts here and it's become a routine to stop by and check out what cool new gear they've received. Recently, we checked out their masks, and I've never seen such a selection of clown and dark creature disguises. I have to say this is definitely a hidden gem that has to be explored whenever out this way and no matter what time of the year for us. I always leave with something unique and unforgettable.

Dawn is super sweet, creative and wildly patient. She showed us around and helped us go through a…read morevariety of options to enhance my friend's costume. She kept laughing and was very joyful. She also made suggestions of ways to personalize the piece to ensure comfort and fit. The pricing is also fair and reasonable. It was such a great experience. Highly, highly recommend her! Don't forget to say hi to her beautiful grey dane, Diesel.

I returned to her store to pick up my custom outfit and it was the perfect green and black I…read morewanted! Even the lined cloak. Love it! H Cubed is great for getting that one piece that ties the whole costume together. Lebowski'd

I do like how they greet you with "Hey, welcome to the party." Then you realize it's a subzero…read moretemperature in there and they have almost a negative level of inventory too. Really, there are not just bald spots in the aisles but some entire aisles are nearly void of merchandise, which looks really bad, as though they're not ready to be open or going out of business. On the main website, it states inventory for various products, but things that were listed as being in stock here were not. I've had a good experience ordering from them online before and the online store has much better selection, so I'd recommend that. They also only had one checkout open and did not open more when the line got long.

This is THE worst Party City in the Austin area. Please don't do this to yourself. Don't come…read morehere. I called a day in advance and spoke to Carlos, who was totally unsure of himself and what he was doing. I asked for his name, and you could tell he was scared to give it out because he knew he told me wrong information. He answered "yes" to several of my questions, and then I overheard him talking to another employee who gave him the actual answers he wasn't sure about. I came in at opening this morning (9:00am) to get 2 foil Mardi Gras balloons I ordered on PartyCity.com blown up with purple ribbon. I waited for over 10 minutes in line only to be told they don't have purple ribbon. Are you kidding me?!? Every other Party City has purple ribbon to blow up balloons with and you SELL purple ribbon for $6 in your very store. The employees were super rude and unhelpful. They literally offered no solutions and weren't the least bit apologetic, as they should have been. I also witnessed another dissatisfied customer explain to the employee who blew up her balloons why her order was wrong and how to learn from it & fix it for the next time. The employee didn't care at all and was super dismissive. It was very unprofessional. I do not trust these incompetent employees with my events, balloons, or anything else. You shouldn't either. Being understaffed is not an excuse. Hire more employees. Being incompetent is not an excuse. Hire competent employees. Do your job. It's really that simple.

Way over priced. Like, double prices of spirit. Nope. Seemed like less things to choose from, very…read morepoor selection.

Halloween Express is no longer located on Slaughter Lane. As you know, these stores tend to move…read morearound each year. Halloween Express has two locations in Austin for the 2018 season. One store is located in the Arboretum Crossing shopping center in the former Toys R Us space, just a few doors up from Dave & Busters (where Mopac Expressway and 183/Research Blvd meet). Their other location is located right beside the Austin Aquarium, at the intersection of 183/Research Blvd and Anderson Mill road. They have just about everything. Its amazing the amount of Halloween merchandise they carry (really friendly and helpful staff too). Nice to be treated like a valued customer - don't see much of that these days in other stores. Just had to share my great experience. Kudo's to Halloween Express for doing it right!

It's almost like a tradition to go in and shop or window-shop at Spirit Halloween! This was our…read morefirst time at this location. We came in the day before Halloween and boy was it crowded !! They had a good selection - the usuals - but we ended up not getting anything as the lines were long for checkout . Really appreciate the girl who greeted us as we came in and went out !

Dark and unfinished... it's like they rolled up and are just squatting in this space. Ohhh wait…read more.. that is pretty much what they do. It is big though... lots of selection and they are running some specials already. However when I was looking with my boys for their costumes... we found what my oldest wanted... it was $80 in his size... but the larger ones of the same costume were $70?!? Same exact costume... same manufacturer, same stuff in it, but $10 difference between the smaller and the larger sizes. I asked what was the deal and the guy looked them up... all he could say was yep... that's it... that's how they are priced. What?!? Seriously?!? It made zero sense! However being the dad I am... and my boy really wanting it... we bought it... in my mind they should have marked it down by the $10... but there was not even an offer of that. Any way... they did have a great selection of all things creepy...

Kirk, the assistant manager is amazing! He always has a smile on his face and has such a wonderful…read morepresense about him! I know several people who come here just to see him. He's an amazing person, great at his job, and extremely punctual. Anyone was lucky to have him. Cherish your good people in your life and you will always succeed. Goodwill you are very lucky! I am in the customer service business as well and love and appreciate solid work ethic. Kirk is on point. I hope to see more of him and the staff. Give this man a raise he deserves it :-) I love all the people that work there but he is by far one of the best I've ever met

Nice spot. Hard to find parking. We did not see any kids clothes at this location. Well organized…read moreand clean. The bathroom was clean. But the cashier was lifeless and really was not in to being there. He had no people skills when communicating with customers and made me want to leave.