The worst house cleaning experience I've ever had. Esther, business owner called me to set up initial cleaning. When I let her know she was asking more than competitors she said she will bring the price down so that I can "see the quality of the cleaning and I will want them for future cleanings since they do a really good job." The cleaners showed up the day of looking exhausted, with dirty towels/mops from a previous job and their vacuum dragging on the floor in tow. Cleaning was last Friday from 1:30 - 4pm, two cleaners. The entire time they were talking and giggling and I could see on my doggy cam the "deep cleaning" I requested included dragging the same towel from my fridge, to counter tops, to INSIDE my microwave. Mind you these dirty rags left a mildew like smell wherever they touched as well as dust/lint bunnies. Mirrors had lint from dirty rags on them after being cleaned, as did all glass surfaces. They didn't even touch my master bathroom or bedroom. The gentleman did thoroughly clean the base boards, as I requested as part of the "deep cleaning", but that was the only positive outcome. When Esther called to collect $$ she did say "they didn't get to one of the bathrooms" and I politely let her know the entire cleaning was overall not deep at all and highly unsatisfactory. She apologized and began to blame me that my place was too large (it's 1,600 sq ft) and that I have a dog (which I told her up front.) She gave me excuses with a forced apology and then asked if I could Zelle her asap. Upon receiving her text with her Zelle email, I wanted to confirm if she was expecting full payment at which point she became snippy and rude to me, which is attached for your entertainment. The cleaning sucked, Esther is unprofessional, and she can't do simple math seeing as 22/h for 2 cleaners from 1:30 - 4pm is $110, not $200. If she is taking that large of a cut (55%) from her employees then that is despicable seeing as she doesn't help outside of coordinating. read more