I went to this place for several services starting off from a massage which was amazing, to regular hair washes, a hair cut, a manicure, and hair colour services and had a relatively decent experience. AND then one day I went to get a blow dry, that day happened to be my birthday, when i called to book the appt i told her its for a wash and blow dry and then told the stylist again when i arrived. She started me off with a hair wash and in the middle of my hair wash left to do someones eyebrows and returned to finish my hair wash while i played there with my neck aching, she finally came back and finished my wash, she took me to the station and put crap ton of jell in my hair and started to blow dry, i sat there wondering why i dint feel silky strands against the back of my neck as i do every other time i get a blow dry, but i let her continue, she then dunked some powder on my scalp trashed my hair at the crown and started fixing her shitty blow dry with a curling iron i hated the end result my hair looked and felt like hay. I walked up to the receptionist and had her feel my hair and told her that when i called her i told her i wanted a simple blow out she then says my total is $35 and when i get home and look at my bank statement she charged me $45. So i called and she said she'll have the owner call me back, the owner calls back and offers a $25 refund to me which they process after a week of me calling them over and over again. Then letting it all go i book an appt with the girl that i got my hair coloured by in the past, the day before the appt i called to speak to her to discuss the colour i wanted and how much it'd cost, the receptionist said she'll have her call me back but she didn't instead the owner Margie called, and says oh you have too many questions and you don't seem to like our service every time ( which was a BIG LIE, and she was sour about having to refund 25$) you should consider another salon for our benefit and yours. I said what ever and hung up, their customer service by the workers is good but the owner is arrogant and has zero customer service skills. I was returning because of the individual worker isabel who was really nice to me and did a good job on me last time around but this rude ass owner who's salon i recommended to atleast 5 friends lost business. If you're looking for a long term permanent salon, DO NOT GO TO AURELIA. read more