I booked through Groupon for fillers due to numerous time slots being available on their site. I needed the service for an event coming up quickly so I thought that was perfect. However, my appointment was cancelled shortly after booking. I called to inquire about the reasoning so that I could prevent it next time. All the person said was "the time was unavailable" abruptly and wouldn't give me further information, even after I tried to clarify. So I got off the phone and proceeded to book another appointment for a different day and time. Once again, there were many timeslots listed on that date that I had selected but that appointment got cancelled, as well. I texted the number I called previously, apologized and said I wasn't trying to be a pest but rather just inquiring about why my appointments kept getting cancelled. I was met with a mean message telling me I wasn't going to be serviced due to my energy and told me to get a refund. However, the owner had made the Groupon non-refundable. My tone in the text was neutral and inquisitive, as I was genuinely interested in getting serviced or I wouldn't have paid hundreds beforehand. Maybe she was just having a bad day, but the customer service just wasn't there.
Editing my review to show proof it's non refundable. I paid almost $500. Screenshots show Groupon's support team trying to resolve the issue by giving me a percentage off my next purchase, which I'm not cool with. I paid close to $500 for a service I didn't receive, so I felt a refund was more appropriate. They escalated it further up the chain, so hopefully they can override the fact that the owner has it set up for no refunds (as evidenced by my screenshots). Otherwise I'll be taking this business owner to small claims court (if bank won't dispute). I also have another screenshot depicting our one and only phone call, which half of which was the phone ringing and her hastily saying all of 5 words to me once picked up. Of course I "questioned everything that was said" because all that was said was "the time is unavailable". I said even if it's listed? She repeated her same short sentence. End of call. Thank goodness all of their calls are recorded though, so she can replay it for the judge in court. I see why all the availability was there. Her responses alone speak for her professionalism. read more