good customer service, I call a completo of times a week in the morning and the answers, I place my order,and when I arrive, she greets me warmly and my order is ready. read more

Pretzels are junk!! Way too salty. Burnt and hard as a rock. Girl said they have no coin change and asked if I wanted my change!! Seriously. Will never back to this place. I go back to the wetzel pretzel location in la Habra. read more

I had an tmobile tuesday reward today. It's a pain because it links the coupon to your app. It didn't work but the girl over the counter was super nice and was able to get us our free pretzels. 5 stars all the way! They were tasty and not soggy. We've been here once to get Jamba juice here. Just note these guys are not the fastest here. But I like coming here because you don't have to go to the mall or places with impossible parking. (Like cypress jamba / costco) So yeah if you do sign up for the app I believe you can get a free pretzel as well. Parking is super easy here. read more

Auntie Anne's - Pretzels Near Me - La Palma, California

Walked in and told they have nothing for us to order at all & it would be 40minutes for them to make dough at 12pm on a Saturday... what's going on here? read more

This location is horrible. I don't normally write reviews but this place takes forever even for basic items. Today my partner went in to pick up a online order because we thought it would be a better experience that way but no, he ended up waiting an additional 45 minutes even though he went in a few minutes after it said it would be ready. I'm sure it's just a staffing issue or something but this location is a complete let down. There's also no seating inside so knowing that they are slow, I feel like there should be. Not to mention these pretzels were just not great this time either. Most parts were burnt and a few parts of it were pretty uncooked! I'm baffled. I hope this location gets more staff or a serious makeover and maybe it wouldn't struggle as much. I thought I would have changed by now because one time I ordered two regular pretzel bites and I stood there for over an hour. I had work that day and there was only one other person in the store with me who also waited a long time. read more

Auntie Anne's - Original Pretzel - Pretzels Near Me - La Palma, California

Service was great. Employee was friendly and informative. Strawberry lemonade was delicious. Pepperoni nuggets tasty and soft. Clean environment. No seating inside, but a counter to stand at. Plenty of outdoor seating. read more

Auntie Anne's - Pepperoni Nuggets, marinara sauce, strawberry lemonade (04.15.24) - Pretzels Near Me - La Palma, California

This location has both Auntie Anne's and a Jamba Juice. The Jamba Juice drinks are usually good but the Auntie Anne's pretzels are hit or miss. When there are older ladies working, the pretzels are not burnt but when there's a men and women, most of the time the pretzels are burnt. Also, if you want to get a pretzel closer to closing time, even an hour before closing time, the ovens are usually off so you will not be able to. read more

We got the pepperoni pretzel bites and thy were okay. Nothing special or fancy. They came out pipping hot and were made to eat right away. The same girl who made our jamba juice, was the same who made our pretzels. She was really nice and made sure we got what we needed. read more

Auntie Anne's - Pretzels Near Me - La Palma, California

Service is slow.. a bit disorganized... perhaps understaffed for a Saturday or the space is too large for 2 employees to operate... I'll probably back though.... read more

Wow if I would of seen the reviews here before we came, maybe I wouldn't have came lol. We noticed this place while we eating across the street at in n out. This is different at least for me, to have a Jamba and pretzel all in one place. Anyway came here and the cashier was having a hard time. Not going to mention his name so his not embarrassed. Maybe he is new....our order was good and we would come back. read more

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This place was deserted on a weekend night. Couldn't find staff. Overall can't go wrong with a pretzel here. Got the almond pretzel. Something different about this location is that they have a Jamba Juice next door. Would come back to get a pretzel without having to go through the mall. read more

Auntie Anne's - Pretzels Near Me - La Palma, California

Got a rock hard pretzel. Have to throw half of it away. It was the last one in there and it looked burnt and hard as a rock. I told the girl I would wait 20 minutes for the next batch. She basically lied to me. "Oh no, it's not hard." We'll yes it was. I have to throw half of it away now. I really wish this location could figure out how to make them soft and not burnt. I guess I'll just go to the location in the mall next time. They never screw them up. But this location they're always hard and burnt. Maybe they need new ovens. It's like these franchise owners have no clue how to run this business. read more

Auntie Anne's - Rock hard pretzel. Have to throw half of it away - Pretzels Near Me - La Palma, California

Service was great, but OMG it is so hot in here. How are the employees working here when they have to work and bake pretzels. It feels like a sauna. I had to wait for my pretzels and omg I was like wow this is bad. Please fix the air conditioner. read more

January 2023 Located across the street from In N Out. In a small strip mall. Parking is available in front. The location is half auntie annes/Jamba juice. I ordered from both businesses. At the time Auntie annes didn't have the pretzels bites I wanted so they let me know the wait time would be 10-15mins. As I waited I was able to observe the friendliness of the staff with every customer. Jamba Juice doesn't offer all the drinks but they did mention that if the customer was looking for something particular they would try to make the drink. Like many other previous reviewers, I felt like the pretzels were a bit on the salty side. I would return for the service and convince of the location. read more

Auntie Anne's - Menu for Jamba Juice - Pretzels Near Me - La Palma, California

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My favorite go-tos are the pepperoni nuggets and the cinnamon sugar nuggets! They always come out piping hot and don't have to wait long at all for them to come out fresh. The workers are so nice and I appreciate the clean lobby. read more

We visited this location on 2/9. Yes, I am aware it was Superbowl Sunday...I was the only customer when I ordered cinnamon sugar nuggets, but after 30 minutes of waiting, the staff was clearly overwhelmed by the influx of customers. When I asked about my order at the 15-minute mark, they didn't even remember it. I wanted a refund, but since my daughter wanted the pretzels, I waited. Waiting 30 minutes for my order was unacceptable. read more

I've come to this Jamba / auntie anne's almost weekly for a few months now and i was shocked to see the low ratings? i mostly order from Jamba and my drinks always taste delicious and everyone is always so kind. i've placed orders through the app and Yes, i have had to wait for my waffle to be warmed but it takes 30 seconds and i'd prefer it to be fresh anyways. I feel like people can have more grace for a place that clearly has 2-3 workers at any given time. read more

I'm thrilled this place opened 3 blks away! The service was good , was nice, and friendly .. def will go often. And will recommend to my church members whom live in Buena Park .. let's show love & peace to businesses A little bit more in '23 . let's all get along read more

I always come to this place whenever I am at a mall. Saturday, Me and my girl stopped at Auntie Anne's, and I got some little pizza bites and hot dog bites. We kicked here for some quick snacks and drinks. My first time here, since they are not very far from Knotts Berry Farm. Nice staff and cool people here. I am willing to come back. read more

Great customer service! Being greeted as soon as I walk in the door makes me feel so welcome :) Delicious pepperoni pretzels. Will come again read more

Although the food was fresh and warm, it was not worth the wait. When I go, I usually come around 4:00pm on the weekdays during my break for school. Whether there are three people waiting or even just one person waiting, the employees take forever to give the orders out. 30+ minutes for 10 mini dogs? For mini cinnamon nuggets? It's good that it's fresh but they shouldn't be waiting till the last minute for their previous batch of food to not be fresh before making a new one. The workers are sweet and the store inside is presentable and clean, but the service just doesn't match. read more

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The only reason we come here is because it's convenient ! But holy crap the employee are utter trash! If You must come here, expect to wait anywhere from 20 to 45 min for drinks and god forbid you order pretzels, tack on another 15 minutes Pure window lickers for employees, parents you failed them!!!! Online ordering is non existent they take your money ahead of time but food is Never ready read more

This is a new spot and I'm glad it's much close to us so we can enjoy and get our pretzel fix. However, because it is new I think the new employees need a bit of extra training to improve their presentation and cooking time. I've had a mix of ok looking and not so good looking mini hot dog bites and cinnamon bites. Also I've had instances where their bread was a bit toasty for my liking. Ok effort on their end, but it could use improvement. read more

Auntie Anne's - I hope they improve their training. The size, shape, and presentation could use some improvement. - Pretzels Near Me - La Palma, California

Was super excited when I saw an Auntie Anne's open up down the street from my house. Unfortunately the quality control is not up to par with other's I've been to. I ordered the cinnamon sugar pretzel bites, regular salted pretzel bites and the mini hot dogs. Whoever made these have a serious heavy hand with the sugar and salt(see pictures). Not only were they over salted and sugared, they were also tough to eat. Sadly I will still have to go to the mall to get Auntie Anne's. What a shame. read more

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Just left this horrible site. The cashier was rude, told me that the company doesn't not carry sour cream and onion flavored pretzels. I said I have gotten them at this location before and she said well we don't have them now. She was rude with her attitude, tone of voice and body language. I've had this experience on a previous visit and figured it was just that person. Now I feel like it's because I'm an African American woman. I wouldn't feel that way if the other customers were treated with the same energy. They were treated with respect. I wish I could give zero stars. She still messed up a simple order. read more

I online ordered some mini dogs expecting to have my order by the time it was scheduled to be ready. When arriving, I learned that the workers didn't start making my order yet and waited 20 minutes only to find out that they made the wrong order. I had to wait another 10 minutes for them to remake the order and was given mini dogs that were barely wrapped with dough and fell apart. read more

This combo Auntie Anne's/Jamba Juice is still relatively new so they don't have their timing down, but the food and drinks I've gotten there have been good. Additionally, they recently added chairs and it is always clean in there. The employees are also relatively new so they are a little rushed, but they're always friendly. I had to wait a while for my pretzel bites because they were just getting them baked, so they gave me a free cheese sauce, which was good. read more

Auntie Anne's - Wall mural - Pretzels Near Me - La Palma, California

placed an online order for pick up, only to find store temporarily closed as asphalt construction is currently happening. They should have disabled their online ordering if they are closed. read more

The first time I came here, I waited for 20 minutes for my order, and there was no customer ahead of me. When I asked about my order, they asked me to wait 10 more minutes. After 15 minutes, I asked them again and they were confused and asked for my receipt. Having already waited 45 minutes, i didn't want to leave empty handed and my kids were hungry, so I waited some more. The girl that took my receipt ended her shift and went home. Another 15 minutes pass , and when I asked for my order, they asked me to show them my receipt again. Wtf. I was so upset that after waiting over an HOUR, I just asked them for a refund. It then took them another 10 minutes to figure out how to give me a refund. It's been a few months, and I really want to like this place. It's close to me, and my kids love pretzels. Maybe they have gotten the hang of things since it's been open for a while... So I try ordering from the app. That gives them plenty of time to make my order ahead of time, right? The app tells me my order will be ready at a specific time so I get there at that time. There are no other customers ahead of me. Three employees but it takes about 5 minutes for them to ask me what I need. I tell the guy I'm picking up an order and he goes and checks. Comes back and says they are baking right now so I need to wait about 15 minutes. Ok. Why did I order it on the app then? So I think about how happy my kids will be when they see pretzels at home. And shame on me, I say ok and wait. 15 minutes later, the guy tells me that I need to wait 10 more minutes because now, they need to melt the butter. Wow. I am done with this place. If you have a lot of time to kill, or if you are on a hot date that you never want to end, then order a pretzel here. Otherwise, go somewhere else. read more

I'm not surprised why this place only has 2 stars. I ordered two pretzels and they were burnt. I asked them to remake and they were burnt again the second time! And they tried to convince me that they're not burnt.. I mean just look at the picture. Never again. read more

Auntie Anne's - Completely burnt pretzel - Pretzels Near Me - La Palma, California

Such slow service. They didn't give my daughter the right smoothie. They took 20 + minutes to serve my pretzels. Do not come here if u want speedy service. Definitely NEVER coming back. read more

Nobody greeted me when I walked in and there was nobody at the register. I waited there for about 3 to 4 minutes until somebody finally made eye contact with me. Then they just smiled and continued rolling dough and didn't come over to take my order so I waited another couple minutes then one of them finally came over to take my order. They told me that I cannot use the Auntie Anne's app because it's not working. I bought a large cinnamon sugar pretzel bites and the cup was 3/4 full. The employees need to work on their social skills and to make sure that if we're paying $7.79 for a large order of cinnamon sugar pretzel bites that it should be to the rim of the cup. I DO NOT recommend this place!! read more

Not sure what everyone is complaining about. I ordered the pineapple aloha and mangoagogo plus pretzel with cheese, and it was fast and friendly, and tasty. read more

This place...I've been here a few times cuz I love me a pretzel. We went last week and the minute I walked in the worker said they were out of dough. How do you run out of dough when you are in a bread place? And still have 3 hours before you close. Every other time we have gone they have tried to give us old pretzels and slow service. The workers are not happy when we ask for fresh pretzels even though they are all just sitting around talking. Definitely not a place we will frequent. read more

went to buy some pretzels in this store and waited for a good 20 mins. and when cops came in to order, they gave their order first then mine when I was there waiting before they even came in to order!!!!! very messed up customer service and not even an apology!!! read more

If I could give this place zero stars I would. The utter chaos is outstanding. The pretzels are nothing like the ones at the mall, they are small, tough and brunt. The smoothies are watery and lack any flavor. The workers clearly lack any leadership or direction. They clearly need more training or at least the owner on site to help lead and guide them. Don't waste your time coming here. read more

So stoked to try out the local pretzel spot only to be disappointed. The service is slow. 20 minutes to get 2 pretzels made? I've never run into this at the others I've been to. Then I get home and find that my pretzel is burnt to a crisp. I won't be back. read more

Auntie Anne's - Burnt jalapeno cheese pretzel - Pretzels Near Me - La Palma, California

Food is delicious BUT the ordering process needs to be streamlined a lot better because it took Wifey about 30 minutes to procure her cinnamon sugar pretzel bites! Super-casual atmosphere here... read more

The quality of food and service is so bad, I'll never be going back and I don't recommend anyone to go there. read more

Auntie Anne's - Burnt food - Pretzels Near Me - La Palma, California

47 & 39. The amount of minutes stuck waiting for our orders both times we stopped by. Instead of going here, might as well drive the distance to an alternative mall location, take a nap, and cure cancer - all of which may be accomplished quicker than this location warming up a somewhat-pizza pretzel and pulverizing some fruit to drink. read more