I purchased a battery for my motorcycle at the Napa in Waynesboro, however they sold me the wrong…read moresize. Since I was going to Augusta, I exchanged it there. They gave me the correct battery and charged me extra money. However, 8 weeks down the road, the battery wouldn't even hold a charge. When I tried to return it in Waynesboro, they pointed out to me that the battery was 2 years old. When I called the Augusta shop they claimed they had no record of my sale and unless I could find my receipt there was nothing they could do. Now I'm out $200 on a battery that didn't even last me 8 weeks because when I exchanged it at the Augusta store they exchanged for a battery sitting in their stockroom that was 2 years old.

I had to get some major work done on the shocks/struts of my car and I called around for parts…read more Napa had the best prices of all the other stores. They ordered them right away and gave me a timeline. The parts were coming from two different warehouses. The timeline was off by a day and I had to reschedule my appointment, but I got what I needed. The staff was nice and offered suggestions on local auto mechanics, which I called but never got back with me. Not sure what that was about. If you're looking for reasonable parts, this is the place. My advice is skip the advice.

Very unreliable and unprofessional business. I do not recommend for selling your car…read more After a nearly fifteen minute phone call with an AI voice assistant ( the only point of contact that was accessible through the listed numbers for Norcross) I was told my car would be picked up the next day at 10 and I would receive a phone call when they were nearby. On the day of I received no calls, emails or texts and they did not come to pick up my car nor did they reach out for cancellation or rescheduling. I attempted to call twice around the fifteen minute late and hour late marks and was not able to contact anyone as their AI was not set for prompts with missed appointments. Look elsewhere, especially if your car is in good condition and only has a minor problem you're not willing to fix.

We had a vehicle scheduled for pickup on 1/2/26 (husband set this appointment up two weeks ago)…read more Part way through the day we called and were told that yes, they would still be coming between then and 5. The vehicle was never picked up and no one ever called. today called again First thing this morning. Was told it would be moved to a different hauler & it would be picked by 5 again. Still hadn't heard anything by 1:30 & called again, being assured that they were with another seller and were still coming. 4:30 comes and called back to still getting the run around and being told there was no manager or supervisor to talk to. Vehicle never picked up. Wasted our time and lied to us for 2 days straight. This company is a scam. Do not do business with them.

This is the absolute worst place to get anything you might need for your vehicle. I went to the…read morelocation and Grovetown and was very pleased with customer service. The gentleman told me the part I needed was out of stock and I needed to go to the Peach Orchard location. I called this location to confirm the part was here and after waiting on hold for 10 minutes I was hungup on. After arriving all of the employees were rude and helped in no way. The part that was sold to me turned out to be the wrong part. DO NOT waste your time here.

I love the location and they have a rental tool program nice staff and they treat you like you are…read morefamily

Went in to purchase air filters for my vehicle. Customer service is top notch. They broke down the…read morecost of the air filter depending on the price and quality, giving me essentially three different tiers to choose from. The associates I spoke with was Logan and Stephanie, with Logan even explaining on how to do the installation on my vehicle, the direction it was to be installed correctly on my vehicle. Logan, even recommend a cleaning kit and how long my air filter should last, which is almost 100,000 miles. I will definitely be back to get their feedback on other parts I need to install on my vehicle. I know there is an Autozone around the corner, but I highly recommend Advance Auto Parts for their customer service. After speaking with Logan, I definitely would go back for a new battery, which they would install and get rid of my old battery. I went to another competitive store a year ago for my battery and I kinda had to beg for them to assist me in installing my battery, which they finally did after bringing in my tools. I can install and replace a car battery myself, but if I am spending money every couple of years for a new battery and they are willing to install it. I would definitely go back.

purchased Universal Joints(3x$20).. never removed from boxes.. but because I had them over 45 days…read morethey would not refund only store credit.. I'm no longer a customer

I went to this spot yesterday with an object in my tire. Was told $20 to plug the tire after I…read morestated I wanted it replaced for the $40 no problem. The guy asked me to move my car after I told him I don't think it's good and it's not in the way he found it to difficult to bring the portable jack to the suv. I moved the suv and you heard the tire puncture and the air pressure escaping. I said are you going to start working on my vehicle sir he tells me he has an appointment that's running late but is coming. What happens next my tire goes completely flat and he states my appointment is here all while I have my babies in the car. This is a horrible place and customer service sucks

Absolutely amazing service!!! We truly could not have asked for a better shop, better customer…read moreservice, better financing options, or better people! This shop has an amazing family running it that is knowledgeable, fast and efficient. We had problems with three different types of tires and rims from our trailer and car, they fixed everything same day and unbelievably reasonable prices! If we ever need anything done again and are in the area, we will without a doubt come back here!!!! Thank you so much for everything!!

I took a lot of my used gear to this place to get appraised and maybe sell. The offer was too low,…read moreso I left with my gear. My complaint is that I came in with a Gerber gun cleaning tool and I left without one. Just be careful when dealing with these people.

From the owner: We specialize in Military Surplus. Best prices on the net!…read more Visit our store on 1661 Doug Barnard Parkway, as well.