Fantastic service from Carol at the Front Desk to Dr. Raup. Carol was very efficient and very…read morehelpful. Dr. Raup was warm and engaging. He took the time to explain the tests and what my results meant. He patient answered all of my questions and had great suggestions for things that I could do to help with my early stage of hearing loss. Very impressed with this practice and give them my highest recommendation.

The Chesapeake Hearing center is in a medical building that hosts many other medical offices. They…read morehave a nice waiting room that also has a restroom for clients. The staff was super friendly and flexible. They called me when they thought the doctor was running late but it turned out to be fine. They explained everything pretty well for us and our son who was getting a hearing assessment. They did find an abnormality and explained it very well in terms we understood.

Excellent audiology services for anyone wearing hearing aides. Staff very friendly and…read moreknowledgeable. I highly recommend this company

I chose this place to help find the best replacement hearing aides. Dr. Cole is really great. She…read moreobviously cares about customer service, and has a passion for helping people with hearing loss, 'live better'! She is extremely knowledgeable and makes you feel right at ease. I've had my new hearing aids for more than a year now, and am very happy with the continued service I receive and the great quality of the devices we selected! I've already recommended Dr. Cole to 2 of my friends and will continue to do so!

I've been seeing Dr. Pacheco for about 15 years now for my sleep apnea and he is wonderful…read more Extremely patient and great bedside manner! I've always had an easy time making appointments and dealing with the different offices I've visited as well. Highly recommend!

Very professional and classy. I was there because I had been subjected to a grenade explosion…read moreduring a safety test. I arrived with my 2 year old daughter in tow, as I had no babysitter. The doctor who gave me my hearing test didn't blink an eye. When I had to go into the soundproof booth, daughter started crying, so the doctor allowed her to sit next to her while my test was performed. She even let daughter wear one of her headsets. I had serious hearing loss, so doctor made some arrangements for me to be seen immediately by a colleague, who did some more tests. Again, he was not fazed by my daughter in tow, and everyone smiled. The testing done allowed me to make a worker's compensation claim. Sorry if this review seems gushing, but I was quite impressed, and believe good work should be rewarded!

I had an amazing experience at this office. As soon as I entered the clinic I was welcomed at the…read morefront desk. The check-in and check-out process was a breeze. I was called back to see the doctor in less than five minutes. Dr. Matthew Hilburn was great. He greeted me with a smile and handshake to welcome me to the practice. He actively listened to my concerns and showed great attention to find me relief with my symptoms. He ordered testing and was spot on with his observations of me and my symptoms. Amazing quality of care. The office is clean and has state of the art medical equipment. Dr. Hilburn shook my hand again when I left and guaranteed to find me relief. I felt really valued as a patient and I will be staying with this office for my ENT needs.

I will start off with saying I love Annapolis Hospital (Anne Arundel Medical Center)…read more Everything was going well until one of their doctors went on medical leave, Dr. Overstreet (she was the best). After she went on leave, we had a few appointments scheduled but my son became sick and we couldn't make it. Can't call during the weekend or close of business to inform them that you can't make it because they are not wired that way, fine. However, to be told that you can no longer come to the practice with no warning is beyond insane. They claim they left a voicemail, but the only voicemail I have from them says to call back so that we can reschedule. No warning. Following that, they added a note saying that he can no longer return. So, the lesson I learned from this experience is to bring my son to his appointment, even if he has the flu, COVID, or some other contagious virus. Notated!

I walked across the street from Sunrise Retirement with my father's hearing aid to replace a part…read morethat was missing. It was close to closing time, but she helped me immediately and not only fixed the device, cleaned it but also gave me a full demonstration on how to use it, set up the "accessibility feature" on his iPhone. I was impressed and now my dad can hear me when I speak in the room and on the phone! So nice.

PCP recommended an ear mold. Audiologist was in med ins network and aware only office visit cost…read morewould be covered. First visit was the mold impression. In leaving, front desk advised payment required now in full for this visit, ear mold, and second visit to pick up the mold. Inquired reason facility was not submitting to insurance and only informed, I had to submit to insurance. No further clarification provided. Office visit cost high ($50/visit), suggest front desk training regarding medical insurance and customer service skills, and a friendly environment would be most welcoming for patients.

Horrible company! I have been waiting for four months for them to send my insurance claim in so I…read morecan get reimbursed for my hearing aids. I stupidity believed them when I was told I had to pay up front then would get reimbursed by my insurance. Don't even think about doing business with Advanced Hearing Group Annapolis or Timonium locations!

I have now been with Advanced Hearing Group and Dr. Krotz for over 5 years. After seeing several…read morehearing doctors over several years, Kristin was the very FIRST to diagnose my problems and provide me education and explanations that made sense to me. Her customer service and doctor bedside manner are exceptional, in addition to being a great communicator. Good hearing aids are expensive and she wouldn't allow me to purchase something beyond my need. Her products and service are unequaled and I can't recommend her more highly. And actually hearing changes your whole perspective on life. Kristin also saw and fitted my dad with hearing aids at the age of 93. It made him a happy man!

Dr. Meek permanently damaged my wife's sense of smell. She was in for surgery to help with her…read moreseptum, it was only partially successful but a good chunk of her sense of smell is permanently gone years later. This practice clearly thinks very highly of itself so why the shoddy work? Doctors like this swear an oath to do no harm to their patients...

Very accommodating. They let me in last minute on a Friday because I drove to the wrong location…read moreand was late for appointment. They even gave me money back after the appointment because they didn't end up cleaning my ears. Never heard a business doing such a thing, which was really nice of them. They even let me cancel an appointment same day without a fee as I was moving and forgot to cancel on time. The front staff, nurses, and doctors were all helpful and personable. Will continue using Anne Arundel ENT for my future ENT needs!

If you have any questions about your hearing this is the office you want to go to. The staff here…read moreis amazing, friendly knowledgeable, and just glad to be there to help you. I highly recommend this office you will not be disappointed. I have a crazy work schedule and they have gone above and beyond to accommodate me. I can't thank them for everything they do for me. Thanks again

Professional staff and medical team. Very friendly. Great experience…read more The Doctor explained all procedures to us. Made my 6 year old feel very comfortable during the entire process. Highly recommend this location and practice.

I have been a patient here for years and loveDr. Welch so I'm sad this is no longer my doctor…read more I do have to say though that the one time I had to see a different Doctor, I was not impressed. I went in with what looked like a broken foot and the doctor told me to walk across the street to get X-rays. Turns out my foot was sprained in two spots and no one provided me with crutches or a boot. And to add insult to injury in that instance, my ankle/foot specialist is on the thirds loot of the same building and no one told me to go see her-- I wish there were better communication between the primary office and the specialty offices in the same building because there are so many specialists in the building and no one communicates!!! Make sure you ask for referrals if you need it!!

Pure incompetence. This is a prime example of our healthcare system being fraudulent. Not a single…read moreindividual involved has the ability to think critically. The care provided was atrocious, even after providing plenty of insight in my background. They could not comprehend the problem at hand. They proceeded to charge me $200 that the insurance I pay for magically wouldn't cover. mind you this was a 30 minute visit with no results.