Flippant, Dishonest, and Deeply Disrespectful Buying Experience and the records are overpriced…read more I have shopped here in the past and based on the high prices of the used records, I assumed my used records would sell at fair market value here but this was not the case. I brought in a curated stack of clean, high‑demand records and was met with one of the most disrespectful experiences I have ever had. The buyer behind the counter was openly flippant, dismissive, and acted like I had no idea what I was bringing in. His attitude alone set the tone -- rushed, condescending, and completely uninterested in treating me with respect. I think it takes longer than five minutes to look at the quality and condition of 30 records. He opened with a lowball offer that did not match the titles, rarity or the condition, and when I questioned it, he said "records not selling" while we are standing in a store literally packed with people buying vinyl. It was insulting, and it was clearly meant to make me feel like I should be grateful for whatever lowball number he threw out. The moment I pushed back and asked for my records back, his offer suddenly jumped up but still well under a fair trade. That tells you everything about their honesty and ethics. It was not about fair value -- it was about seeing what they could get away with - how low they could lowball. To top it off, they paid with a check instead of cash, which made the whole thing feel even more disrespectful, inconvenient, and dismissive. In hindsight, I wish I had taken my records back but I was so disoriented by the disrespect and clerk behavior. And it made me realize why I never sell or trade records. If you care about being treated with basic respect or honesty, take your business somewhere else. I will never buy anything from this disreputable unethical establishment. And you should not either. This is not a mom and pop business but a business operating without integrity exploiting its customers.

What a cool place to explore! 11000 square feet of it! First time here. The amount of vinyl…read morerecords they have at Twist & Shout is impressive. Along with CDs, DVDs, and merchandise. The staff is friendly and helpful to answer all of my questions. I reflected on all the cool vinyl albums that I've had in past and at Twist & Shout you can relive them & purchase them. Their selection is so vast that I believe you would find what you are looking for. I came to see if they wanted any of my old CDs. They did take some of them and I received store credit! Free parking is available in the back. Go check it out, you won't be disappointed! Who knew that they have been around since 1988 and it all began with 2 English teachers purchasing the store at an auction. Oh and check out the food trucks across the street on Saturday's before 1 pm!

Record player was broken, they diagnosed the problem and fixed it in less than 10 minutes. Beast.read more

Misty and the crew are excellent. They took in my vintage RCA stereo cabinet with a Magnavox…read moreturntable from 1964 and repaired it perfectly. I can't say how happy I am with their service. If you have equipment that needs serviced or repaired take it here. You won't be disappointed.

I don't know if i can quite capture my Soundings experience in a review, but here goes. It was…read morenothing short of outstanding. The net of it is that there was never any pressure to buy - i had several interactions with the Soundings team over a period of about 18 months and both times they started with conversations about what I wanted to achieve from all perspectives - equipment, usage (music, film), and aesthetics. And at the outset of both interactions, they wanted simply to visit my home so they could understand the environment in which i was working. After the first interaction, i did nothing other than completely change my plans as i was in the midst of re-modeling my basement where i was planning to put the A/V equipment - most of which i already possessed. Once i completed that, i returned to Soundings and started over with Mark, who happened to be at the store when I arrived. Again, never any pressure to buy, but simply a conversation about what i wanted to do. At that point, most of it was related to A/V furniture and installation of a TV. We decided to add a subwoofer and replace some of the builder furnished in ceiling speakers. Once it was delivered and installed, then the fun really began. The Soundings master set process is truly amazing. I refer to the Soundings team now as the Sounder Whisperers. My stereo has never sounded so good. Mark arrived with several known source materials (audio and film) and we proceeded to spend several hours listening and using an organized process, making what are seemingly infinitesimally small movements in the placement of front, center, and sub speakers. This process truly fit the equipment to the room and sounded superb. Even though I was satisfied - i could still tell a difference in my 20+ year old equipment compared to some of the equipment i had listened to in the store. Moreover, my speakers were a little large for the space. Thus, i returned to the store, was encouraged to bring some source material, and then simply spent some time in one of the rooms and listened. To make a long story short, I decided to upgrade both my speakers and A/V receiver. It was a two step process as i didn't quite believe that the electronics could make such a huge difference in sound, but it was truly amazing. After a few months to let the equipment settle in, we repeated the master set process and I now have a sound system that matches the full sound i heard at the store. Whether it's listening to audio or watching a movie - the experience is wonderful. As i said, there was never any pressure to buy anything, just conversations around what i wanted to achieve. Certainly there are different price points to consider, but they have really done all of the research for you and what you'll find at Soundings is remarkable sound at each of their budget levels and a great staff that is truly interested in helping you achieve your A/V goals. All in all an outstanding experience.

Indranil Dandaroy Posting publicly. Learn more…read moreI had extremely positive experience at this store. Audiophile stores can be snobbish at times. I have a Pro-ject turntable that needs cartridge setup with proper alignment, VTA and azimuth. I did not buy the table from them. Yet Rod told me to bring the table in. We had good discussions about 2-channel audio. I could tell he is a true audiophile, knows his stuff but still very helpful and humble. There was bit of challenge in setting up my table (for which he had to talk to Pro-ject tech and make mod to his tool), but he spent that time and got everything adjusted. The table actually sounds a bit better now and the best part is he did not charge me anything for all the time spent. When I picked up the table, I asked him again if I owed him anything. He said no and helped me put the table in my car. Now that is service. I highly recommend anyone in the Front Range area to seek out this store. Rod will not disappoint you. HIGHLY recommended!

Drew and Jeff provided excellent and elite service. They are a team that makes troubleshooting…read moreeasy. Their expertise for integrating entertainment systems is unbeatable. It makes ListenUp the go-to audio video company when purchasing and installing electronic equipment.

Needed a quick purchase of an Ortofon OM 5 E cartridge and stylus nearby. Service was excellent and…read morethe shop looked great. Happy to say the minor repair worked out well. Thanks ListenUp Boulder!

As i entered the store i was greeted with a sign that says do not touch. I understand the store is…read moreupscale. I would imagine the customers this store attracts would find the sign insulting. After entering i received a hello. Very little interest to the fact i was there. Now i know i wasnt dressed like i had lots of money, actually i was dressed like a construction worker ( a construction worker who owns the company ) my head of production was also with me. If the salesman would have taken the time to acknowledge me i would have been happy to share the contents of my 3 music room systems. I would have been happy to talk to him about my desire to upgrade my main room amps, but that did not transpire. Maybe i didnt look the part. I did end up picking out an album and i had to look for someone to ring it up. The comment from the salesman was "thats it" as if this was an inconvenience for him. You have a beautiful store with some nice equipment but your obvious visual judgment of a potential customer is disgusting. I definitely would not return.

Oh yeah they also keep the limited amount of terrible records they sell in front of a giant west…read morefacing window so plenty of HOT sunlight is always beating down on the vinyl which every body knows totally increases the value. Don't you dare tell Jeremy that is the wrong spot to keep records because he knows EVERYTHING about EVERYTHING.

Absolutely Fantastic! Pat was our service person, he was helpful and fast assessing the problem…read more He figured out the issue and got it fixed ! Shout out to Hank who helped me on the phone the day before and another shout out to John who scheduled me and managed to get us on the schedule sooner rather than later. In a retail environment where it's so hard to find quality, both with service and customer service, Listenup supersedes in this area and it's a breath of fresh air!

Listen up sold and installed my new television system. They were very professional and made…read morecertain I understood everything about my new TV. This is the second time I have used Listen Up. The last time was over 20 years ago when they installed my old TV system. I plan on using them again if I need them in the future. 5 Gold Stars to Listen Up and their staff!!

Love these guys, they will help you enjoy your music better than you could have conceived of…read more Always a treat getting to check out their inventory in the showroom. Not cheap but if you're shopping here I don't think that matters to you.

I came in with a turn table I got from the Brass Armadillo and couldn't figure out why it wouldn't…read moreplay anything from the speakers. Initially I bought a new stylus off amazon because I thought that was the problem (it was) but amazon didn't specify what stylus i was buying so when it came to my door it wouldn't fit at all and i broke the original. So when I took it in the team there hooked me up and got me right, explained to me that i probably bought some cartridge and stylus that would make my music sound like crap they got me set up with a pretty good stylus and carriage and installed it for me and tested to make sure it worked, quick and easy too. These guys are awesome and screw amazon, listening to records is an art that should be listened to with the right equipment not some cheap amazon baloney. Come check this place out it's pretty cool and they will make sure you have a good listening experience from your turntable.

Vintage audio equipment and knowledgeable staff. Bought turntable and amp. I will be back of if I…read moreneed anything in the future. Thank you for educating me!!

****Editing from 1 to 3 stars because I do appreciate a business that apologizes and acknowledges…read moremiscommunications. Next time please just put me on hold or ask to call back at a later time. I was shocked by how rude this interaction was--truly one of the most unpleasant customer service experiences I've had in quite some time. I called to make a simple inquiry about potentially selling or having a very unique vintage stereo piece appraised. Before I could even finish a sentence, the gentleman on the phone cut me off, abruptly said he had no room, and added that he was "leaning on stereos"--whatever that meant. It was clear he wasn't interested in listening, let alone helping. If this is how he conducts business, I'm not surprised he's having trouble moving inventory. Definitely not a place I'd recommend if you value professionalism or basic courtesy.