Empire AV responded quickly to my inquiry about setting my hard-of-sight mother up with a voice…read morecontrolled system in her new home. Eric was incredibly communicative and was able to get her on the schedule almost immediately. The install was seamless and he was incredibly patient with my mom in setting up the system. Very good experience!

Empire Audio Visual did a phenomenal job installing a home theater speaker system in my home. From…read morestart to finish, they were professional, prompt, and clearly experts at what they do. They offered thoughtful guidance throughout the process, worked efficiently, and left everything spotless. Best of all, the system sounds incredible--it totally transformed my space. Their pricing was very reasonable for the quality of work, and I wouldn't hesitate to use them again. Highly recommend to anyone looking for top-notch A/V installation

Jonathan and his team did an excellent job mounting 4 large TVs. Especially impressed with the…read moreFrame TV over the fireplace. But all work was outstanding. They were here on time, went straight to work and even had to make room for a couch delivery. But they worked right around it and finished in just a few hours.

Jonathan and his crew are awesome! They listen, give suggestions and are highly professional and…read moreversed in their field of work. I would recommend Audio Visual Up to anyone!

Abigail and PJ were awesome! From quote to installation, I was impressed with her communication,…read morepunctuality and attention to details in perfectly mounting my 75 inch tv and connecting with a soundbar. She even provided recommendations for the wires I needed for my setup. I wish I would have done sooner and highly recommend her for all your A/V needs!

Abigail did a great job! I needed a TV and soundbar mounted, with a sub connected. Before…read morescheduling, she always replied to any message that I sent. When she did arrive, she walked through where I wanted everything mounted. She asked how high I wanted the TV mounted, how far down the soundbar mounted, and if there were any other things that needed to be installed. She was able to get everything mounted, wires ran through the walls, and all items set up. She provided me a great quote and did a great job! I have more projects that are coming up that I will have her assist with. Get in touch with her because Abigail will do a great job!

Charles did a great job helping us mount three TVs. One in our bedroom, one in our family room, and…read moreanother in the game room. He did a thorough job for all of them and even did the electrical to make the wiring more clean. Reasonable cost and highly recommend.

Actually the cameras are once again not recording playback video. After Charles brought the NVR…read moreback yesterday 11/23 it recorded playback videos for half a day. It's not seeing the HDD again when Charles explicitly told me he replaced the HDD with a brand new one. It's not recording and saving any playback videos again. See attached screenshots I used Charles to install my security cameras at my house. I don't know about $3000 for the equipment and including labor about a month or two, and I noticed that the video was not recording with sound and Charles did not know how to troubleshoot this he had to troubleshoot it with Lino Vision where he bought the equipment. Since I was not getting the resolution quick enough going through Charles Contact, Liono Vision, myself and resolved the issue. On top of that when I asked Charles if he did this for a living, he said yes I thought he owned the company and he did it full-time with his company. He actually works for another media company and does this on the side so that was a red flag issue right there? Less than a year later, I've noticed that my playback video actually wasn't there. I'm getting an error code and went into the configuration and the NVR is now stating it's not seeing a recognizing a hard drive. Once again, I contacted Lino vision support they promoted into my computer and using the web interface of the NVR as I showed them. The hard drive is not being recognized NVR's use a mechanical hard drive so it's probably failed. They won't warranty it because they said that the company who bought the equipment submitted that they returned the NVR and all equipment to them, so I'm not sure what Charles is playing with the wholesaler that he buys the equipment from. But none of my equipment will be warranted because the manufacturer where the wholesaler shows that the equipment as returned and I showed them the bill of sale and the invoice and I said no it's not. They said I need to take it up with Charles. Needless to say I'm sure I won't get anywhere with him.

Chad of Pure Media Systems helped me buld my home theater from design to installation. He patiently…read morespent a lot of time with different equipment options to come up an equipment configuration that max the video and audio experience within my budget. These are all done before the contact was signed. Throughout the design and installation, he is very passionate for his work. I really enjoy the home theater Chad built for me. I would strongly recommend his service to anyone who would like to have a home theater they would enjoy.

We worked with Chad in performing some media and internet upgrades during our remodel. He did a…read moregreat job with the process from start to finish. First we discussed our goals for the project and he put together a solid plan with really good recommendations. Chad was flexible in trying to find a home for our networking rack and worked with the designer and contractor to determine the best spot. There was a lot of work done during the installation, but Chad and the team made it look easy. He walked us through the best speaker and TV placement. He also worked with us on determining the best spot for new Wi-Fi access points to improve signal throughout the house. Chad took care of all the inventory and brought it to the house when construction was complete and they could start. Besides all of the installation knowledge, one of the best things that Chad does is the post-installation videos. He made a series of how-to videos for us as a reminder on how to operate the new equipment. Thanks again Chad for all of your help with our new media setup!

Highly recommend!!! Fast, professional, knowledgeable. I couldn't be happier! I will definitely…read moreuse them for future needs.

Jose and crew did a wonderful job mounting both our TVs as well as a sound bar. They were…read morecourteous, meticulous, and the craftsmanship was exceptional. They helped walk me through each detail of the install and they did a wonderful job ensuring that everything was level and mounted correctly. I wouldn't hesitate recommending them for any additional installs.

Ordered a complete Home Theater package from DFW HOME THEATER and they just finished the pre-wiring…read moreon our new home build HT room. To this point, I'm very impressed! Easy to work with, professional, and they've answered all my questions. When they've finished, I'm looking forward to the updated review.

From my initial consultations with DFW home theater with Dennis to the delivery of the first set of…read moregear, I've enjoyed every moment dealing with this company. All these guys are skilled, polite, friendly, and efficient. It was actually a real pleasure to have their crew working in the house. Look forward to doing more projects with them.

My husband and I love being on the cutting edge of technology. When we renovated our home, we…read moredecided to go all in on home automation. Simply Smart exceeded our every expectation and turned our home into the smart home of our dreams. Matt and his crew were extremely knowledgeable, professional, and dedicated to bringing our vision to life. From every high-tech integration to the functionality of the smart switches, every piece Matt tailored to our specific needs. Even if you are looking to test the waters in home automation, once you have an "all off" switch (at one touch of a button I can turn off every light, every fan, and lock all my doors - a blessing when rushing out in the morning) you will never look back. Two years later I still feel that it was the best investment we made. Thank you Simply Smart!

Matt and his team are exceptional to work with!! By far one of the only contractors I would…read morerecommend to my friends and family. Always professional, extremely knowledgeable and extremely attentive to our wants and needs. They do amazing work and always ensure that the final product is up to the highest standards. We had them install a complete home automation system, with full video distribution and an enterprise level network to support all the tech we installed. It's been 2 yrs and we continually say it was the best thing we ever did! Even when issues arise, and there have only be a handful, Matt and his team were always there immediately to resolve it. I HIGHLY recommend Simply Smart, without any reservations, to anyone looking for installs or home automation. You definitely won't be disappointed with their work and their professionalism. They are truly the best!

Wow. Just WOW! If I could give additional stars I would! Johann and his team were able install…read morea motorized TV Mantle Mount on my tile fireplace, and also patch a hole left by the versa box that was originally placed by the builder. They did a beautiful job! Johann answered all my questions from start to finish, explained things in a way that made sense to a non-tech person, and never made me feel stupid for all my questions. My only wish is that I had found him sooner. I had purchased the wrong equipment, wired my house wrong, and installed a versa box which left a hole in my fireplace (all because Tollbrothers had rushed me through the process or frankly gave me the wrong info to start). Johann never acted frustrated that he was dealing with a less than ideal situation. He never showed frustration with the situation, but simply offered me astute work-arounds and solutions. It's obvious that he takes pride in his work and his craft. You can tell he truly enjoys finding solutions and making customers happy. Moreover, it was obvious that Johann takes great pride in the incredible team he has built. Communication between him and all his team members was seamless. Each of the four members that showed up for the install were not only knowledgeable, but they were also kind and respectful. They treated my house with care, cleaned up any messes from the install, and asked if there was anything else they could do to help. Not once did they make me feel rushed for asking questions. It's clear they love their jobs. Expect to get excellent service, immediate and clear communication, and fair prices. I called three other companies who were not as knowledgeable, could not do the job, or did not provide great solutions. Don't bother wasting your time, go straight to WH technologies! You won't be disappointed!

Great service and follow up. Fair pricing and was respectful of budget. Tech certainly knew his…read morebusiness. Thanks.

Poor service and follow-up. Close to home so tried to use them. Can't. Recommend!…read more Customer service awful. Staff seem to be in continuous state of chous.

Absolutely DO NOT go to Star Power, DO NOT!…read more Marc Block, manager, poor customer service. Built new home. Spent $60K on appliances. Example with $3.5K Napoleon grill. Marc recommended despite not being familiar with the product, which he eventually admitted to me. Great feeling. He helped design the outdoor kitchen so understood it was permanent and natural gas. Regardless, sold me propane so it doesn't work. My outdoor kitchen including masonry and taj mahal countertops was custom made to fit the specific Napoleon grill so expensive to switch and redo. It took 4-6 weeks between Napoleon and Marc to understand it was propane and needed a regulator. Still didn't work. I repeatedly requested a Napoleon rep come service the grill. No service and Marc simply referred me to Napoleon's national call center. Took another 4-6 weeks to finally learn from Napoleon, not Marc, that he sold me propane and therefore I also needed a conversion kit from propane to natural gas; AND if it had been natural gas, I wouldn't need the regulator or the conversion kit. Napoleon refused to sell me the conversion kit. Instead of doing the RIGHT THING and replacing the grill with natural gas, Star Power graciously offered to provide me the $26 conversion kit. I declined. After 3 more weeks of endlessly calling a number of diamond dealers, I still don't have a conversion kit. I'm done with Star Power and Napoleon! We just moved into our new home, and it's been 3 months and I still don't have grill. Absolutely Pathetic! Won't bother the other problems.