I've been a customer of this location for over a decade. They've worked on three of own vehicles and a few of my friends' as well. Ben took care of me this time regarding an issue with my Viper alarm that (after ten years) was outdated and malfunctioning as well as replaced my also outdated head unit. They got my truck done the same day (original estimate was overnight). This is my go-to automotive electronics shop! read more

I had originally shopped @ the AE off Rural and 202, and purchased a JL Audio system front to back w/ sub and all for my 2013 F-150. A manager that is no longer employed there, had told me that if I was to purchase a 'lifetime warranty' for the system, he would only charge me for the year warranty, and 'guarantee' the lifetime coverage for everything. In order to make a sale, he gave me false information and lied about my coverage. My sub blew and I was in a pickle. Kevin, the manager at this Audio Express, on Indian School, helped me with my conundrum and made sure he did as little damage to my wallet as possible. The whole team was very helpful and friendly, and they took my issue seriously. I'm definitely coming back and recommending. read more

STAY AWAY FROM THESE CROOKS. They charged me $300 to install door speakers and after 12 hours of having my truck and me finding my speakers in the bed of my truck they didn't install plus they wired my subs wrong and blew them then lied to the bank when I disputed the charge. Run far away read more

DON'T MAKE THE MISTAKE OF CHOOSING AUDIO EXPRESS!!!!! I am writing this review to share my unfortunate experience with Audio Express that cost me thousands of unneeded dollars. I had a high end stereo system in my Tacoma that was to be transferred to my new Tundra. The bar was set high because I know what a high end stereo system should sound like and Audio Express did not have the "know how" to reproduce that high end sound in my Tundra. Through a series of very bad recommendations that caused 7-10 trips back to their shop for a patched and botched install, I wasted a lot of time and money to end up with my high end equipment sounding subpar. Audio Express was not capable of, or competent to, plan and execute the install. Later, recently, I also discovered the amateur sound deadening job they did that was not even close to what is required for high end equipment. Overall I spent approximately $8,700 and I already had top of the line 2-way components for the front stage (JL Audio ZR-650csi). Their focus on getting me to spend the most money possible has left me deeply regretting my decision to use their services. Any good car audio installer worth their salt will help the client not only choose the right equipment for their install but also help them understand the pitfalls they might fall into if the customer does not make the right choices with their system. In my case I was provided several bad recommendations in which Audio Express led me through the ringer. It was not until I sought advice from another installer that I was able to start getting on the right track with my stereo system. Recently I went back to Audio Express to try to give them an opportunity to make things right...they refused. In addition, they told I could sell the unneeded equipment on Offer Up. Wow...talk about zero accountability and workmanship. It does not matter that the equipment has been used for a few months because they knowingly sold it to me without care about its need and feasibility. I had to go to Kartunes and spend an additional $4,000 to fix the laundry list of problems due to the shoddy work and advice of Audio Express, please see the comparison pics below. Please don't make the same mistakes I did with using Audio Express. Keep in mind, they are going to try and respond this review with some nonsense response. They have completely lost sight of the customer and I recommend going to Kartunes where the customer comes first and the quality of the install is second to none! Again see the pics below, they say everything! read more

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Ben was amazing from beginning to end. They installed a system in my new 2021 super duty and although we had some problems at the beginning, Ben and his team persisted until my truck sounded amazing! I can't be more happy with the service and dedication to excellence they have there. read more

I love my new stereo system. The sound quality in the items I purchased are amazing. Thank you Kevin and the whole crew for helping me out choosing the right system I needed in my truck. You guys are amazing. Definitely recommend this location if you're in the need or just looking for a new stereo system read more

Scotty got me in on very short notice and worked around my schedule to get my alarm installed with the upmost care. In the past I've taken my cars to the location near 59th & Bell Rd, but they were seriously unhelpful the past two occasions I've visited. Scotty was immediately able to assist me and answer all my questions. Rather than give me the run around and trying to upsell me, he listened exactly to my needs and got the alarm I wanted. I did not catch the names of the other employees, but everyone was beyond pleasant and friendly. I will go out of my way to come back to this location again. Thank you guys for taking care of my car! read more

I came in to replace my old burned out stock head unit. I have not been in a car stereo store for over a decade. But it was as smooth an experience as they come here. I did not feel any sales pressure, and was able to browse the head units and ask questions. Manny helped me with my questions and explained to me other things as well. I normally would visit several stores to price compare, but i felt comfortable enough to make a decision right there. He looked up what he needed to order, and the overall price for it all seemed fair. Afterward, i went home to price shop and saw immediately it was a good deal. The install the next day went smooth and looks great. Afterwards, Manny walked me through the settings and set it up to my phone for me. But there is more here, because there was 1 other issue with my car. I had an ongoing parasitic leak (battery drain) I mentioned to them. Manny not only knew all about how to test for such a thing, but his team found and fixed the issue during the install. No bull, fair price, and a quality install. Finally, they had fast wi-fi in the lobby while you are waiting as well. read more

I was kind of down today. Being denied time after time... looking all around Phoenix for carplay to add to my Audi q7. Not only did Ben at Audio Express off Indiana st, bring my spirits up. He took the time out of his day to really explain to me in detail what was needed for my vehicle and how it worked. I usually get rushed off the phone. But he sat there patient as ever working with me to figure out a solution. I dont k own where you are going for your stereo shop solutions. But this is the place to GO! They care about their customers and they go above and BEYoND for their customers. Coming from a guy that worked at Disneyland for 10 years. Thanks Ben.-Mickey Roberts read more

Scotty Karate gave us a Kick Ass deal !! Thanks for helping us pick the perfect deck and providing great customer service !!!!

Worst workmanship in the world. $1 install is worth every penny... I was sold a used stereo and it had been returned with a CD jammed in it. Them the next time I made the mistake of going back for a alarm. Cracked my windshield stole me Sony camera and drilled 2 unneeded holes in my dash for alarm blinkers. You would think they would use the blinker that was there but that's to much thinking. Never again will I go there or tell anyone anything nice about this company. read more

Just had a system put into my husbands car and it sounds great! Scotty Karate helped us pick out all our system needs and was extremely helpful and nice. Thank you for your help! Most definitely will be going back here once we decide to put a system in our other car. read more

Kevin helped me get a new system for my boss' car and was just so helpful throughout the entire process. He was very upfront with costs, labor, and which system would work best for what my boss used it for. Even with a few kinks, we got the new system in within that 24 hours. I know nothing about cars and systems, and they took the time to show me everything and not make me feel dumb for not knowing things during the process. Would 100% go back there again. read more

They have very friendly customer service! First timer and definitely felt taken care of. They were quick to take care of my car's needs. Everything was done within the day. Ask for Scotty! read more

I was debating between this place and another place nearby. I came over here to see what they can offer and was impress with their customer service. Bradley help me a lot since I wasn't sure what route to go. He show me what they have and didn't lead me in any direction. He did offer his experience which help me with my decision. After I gave them a budget, I started adding more and more parts. Bradley and the team did all they can to keep budget. If it was over, they offer to look for other parts to make it cheaper. Originally, I planned to go slow with just a few upgrade. I ended up getting the whole system put together. They even installed it the same day. The installation team was amazing too. After they tried to do what I asked, they sent me pictures of what it will look like and offer suggestion on fix or if I was really sure that was how it should be done. They even warn me of possible problem with my car that i should look into soon. I was glad I stopped by this place after I already made an appointment with a different company. read more

Home of the One Dollar My Ass.. is what they should call it. I was here about five years ago and purchased my stereo along with Sirius satellite radio (big Stern fan). After pricing it all together, it came to about $280-$300 with everything. They let me know it will take a couple hours to install. Since I work near the place, I just ask them to call me when it's done. I get the call and they tell me its done.. and the total bill is upwards of $550. I flip out and that's when they let me know about alllll the extra parts and fees they charge you for putting tons of crap in. They will rip you off. If you want good quality stuff, go to Crutchfield.com and order and have someone you know install it. Audio Express blows. read more

This place is the best go see Scottie karate he the best hook up my speakers an great deals great customer service and I would suggest going here read more

This place is full of shit! I took my car in to have it hooked at because i was starting to have problems with my system They wanted $40 JUST to take a look at my system. I laughed and walked right out the door. Can suck a fat one audio express I will never spend my $ in one of your stores and I will recommend to all my friends to NEVER go there :) read more

"Dude what a bunch of con artists!" Try: Audio Express Home of the One hundred & ten Dollar Install! They told me "if you can get a better price on car stereo we match it," so I downloaded it from the internet & brought it in. "Let us call them & get to the bottom of this!" "Well these guys are not an authorized Pioneer Dealer, they use refurbished equipment, and your gonna get taken on line!" After 1/2 hour of argument this is were we ended up: "We'll match the price, but it's a $110 for installation!" I understand this is a business & there is a bottom line, but to flat out lie & pressure sell your customers, and lets not forget the upselling! You are unscrupulous! I had a 5 star experience with these guys 20 years ago! I recommended them to several friends... Not anymore! This place is like going to a used car dealership with a slimy sales staff! read more

On a whim a year and a half ago my buddy and I decided we wanted VIPER remote starts in our vehicles. He called Audio Express and got a verbal deal on two units installed. While at Audio Express we started talking about subwoofer systems and flush with cash we inquired but were quoted a price that we both thought was a bit more than we wanted to spend. Then Josh the manager asked the salesman what we were planning, overheard us say it was too expensive and after he clicked his way across the computer screen the price for two remote starts and two subwoofer systems was dramatically changed....deal! It took several hours to install the systems to discover that during the install in my car an electrical short circuit disabled my headlight switch (2010 Ford FLEX). It required a visit to the dealership which involved a rental car for two days, but true to his word Josh handled everything. Last week I returned because the dub-amp quit working. It's under factory warranty. The replacement amp was back ordered and I am from Flagstaff. As it turns out I had to return to Phoenix today and called Audio Express. The amp has been replaced. Josh remembered the headlight switch fiasco and gave me express service. Thank you. "Bumpin again!" (and I'm 54). read more

I only used these guys for a fast service / tweak --- Josh, the manager was awesome. No fuss, no problem. There was a minor problem with a bypass switch from my installer (at a different Audio Express location). My Bluetooth wasn't working and I couldn't figure out why off the manual. They could not have been nicer. I had trepidation on going in here based on the reviews; they were unfounded. They were kind and fast and hassle free. I'd go back in a heartbeat. read more

Audio express does good work, so this isn't a reflection of their work. I am a big believer in integrity, so I will give Audio express a chance to provide feedback. Several years ago, Audio Express installed a full system in my Nissan 350Z. Kenwood deck, speakers and a built-in custom woofer in my trunk. This was in 2016, approximately. My engine on my 350Z blew 8 months ago but my sound system was still working perfectly when it went out. I had a new engine put in and went I started it up only 1 front speaker was working. I thought the engine installer may have loosened wires or not reconnected somethings but I was in the market for a new deck that had Apple car play so I took it back to Audio express to have it looked at. I explained my situation and they agreed to look at it. They told me the solenoid or capacitor (can't remember which) in my Kenwood deck went out and it needed to be replaced. I agreed to have the work done but ended up finding the same deck at BestBuy for $100 cheaper. I went to BestBuy and purchased the same deck and had them schedule to have it installed. After Best Buy heard my situation they found it didn't make sense and diagnosed the vehicle. They found a few loose connections, tightened things up and everything was working fine, included the deck. I still went on and had a new deck installed but my issue is that either Audio Express was either being shady or they were incompetent. I don't it was their lack of competence. Bottomline, they lost a customer because of this situation. My advice to Audio Express: treat a returning customer well and they will refer other customers. Even 1 referral can lead to a lot of business. Instead, they lost a customer and bad news spreads a lot quicker than good news. I get it, times my be tough for businesses, but integrity should still come first. It goes along ways. read more

We were so impressed with the New Manager Manny he went well out of his way to give us an Amazing experience with products, installation and the best price in town. Kudos to the installation team. AWESOME Joni S. read more

Cool people, knowledgeable and very helpful. They were transparent and honest about the work being done on my car. Once they finished, Eric gave me a quick tutorial on how to operate the new system and ensured I was satisfied with the quality of the overall job. I am. I would definitely recommend. read more

I had no idea about cars and audio before I came here. All I knew was my car was having problems with the radio and such. These guys took care of me. Got me under my budget and got the same quality as what I had and in fact it's even better. Scotty and Adrian took care of me and all the questions I had. Without them I would be screwed and gotten taken advantage of for sure. Go here. Trust me. Go here. It's where I will go for everything else I want/need for my car. read more

Reggie the Benz expert. I bought a 2005 clk that didn't have any Bluetooth connectivity, Reggie knew exactly what we needed and it works great! read more

I went into audio express after looking online for a marine stereo for my boat, and got educated information from Miguel, who worked at the Cactus & Tatum location. Not only did he explain why I should get the model and make I got, but was professional about explaining why I should pair it with certain speakers ... when I was ready - no pushing!! Because I had to leave town for a day, they also agreed to keep the boat overnight and do the installation, plus keep the boat in an enclosed bay for safe keeping. It was an awesome experience, and everyone was friendly and respectful .... not a rarity today, but certainly not as common as we all hope, and they met and exceeded all expectations. Now my family and friends can enjoy the lake even more with the new tunes!! Go to this shop and ask for Miguel, you'll be glad you did. read more

Everyone at this location was super helpful. I brought two cars in for some work. The prices were much better than going to a dealer. With one car it looked as if the amplifier in the trunk was kaput because the wheel well flooded. I was actually pricing out an entire new system that would have set me back about $400, but they suggested that we wait to see what happened when the amplifier dried out. It did and the the stereo system works flawlessly now. The other car needed to have the actuator replaced in one of the doors (which didn't unlock) so it wouldn't open. Was very pleased to get a military discount. Noah V. was extremely helpful as was the manager. Customer service was tops on their list! Thank you Audio Express. read more

Do NOT trust these folks with your car. I have a 1946 Ford Coupe resto-mod that I took in to have an AMP installed. Everything seemed to be going fine until the afternoon when I get a call asking me "How to put the car in gear". The car is an automatic with a shifter in the middle like a modern car - and just like a modern car you have to push the button on the gear shift so it will move from Park to Drive. Nothing more was said - I go to pick up the car and pay - nothing more is said. I get in the car and go to put it in gear - the entire shifter falls over - completely unattached!!!!! I have no idea how this happened - and NOT ONE PERSON mentioned that my car was broke!!! No apology, no attempt to fix - NO NOTHING - Just a shrug and "The tech didn't mention this". I spent over $900.00 and brought in a perfectly functioning and driving car and got it back only to have it unable to even move. The shop that works on my car said that this absolutely the result of someone yanking it and forcing it to move without pressing the button - same that would happen to a new car if you forced the gear shift to move without pushing the button. Exploring the option of a suit against them to at the very least have them pay for the damage they caused not to mention time lost, can't drive the car, etc. If you are looking for Professionals - this is NOT the place. Would advise you take it ANYWHERE but here! read more

I had to give this location 5 stars. I don't even know where to start lol. First 75th Avenue and Thomas never go to. The worst location with audio express. I purchased speakers for my car front and rear including the tweets I also bought an amplifier for them. Well...driving home I realized all the sounds were not there the Songs sounded empty there were vocals that were not there and certain sounds. Come to realise all 4 speakers were playing off the left channel only. When I called 75th Avenue in Thomas location they Were already Up for a fight telling me that I will not get that quality with the system that I have unless I buy some extra amplifier 1st of all I spent $1500 on a high and sound system and there tell me I can get stereo sound?!?. So I called the location on 23rd street in Indian school and boom Scotty karate to the rescue. He was looking at what I bought he said That it's impossible that they could not give me stereo sound for the high end sound system that I got. So I picked up my car took it to this location and everything was solved no extra cost for parts come to find out they had wires crossed in the wired my car totally wrong. Think you Scotty karate for coming to my rescue the best customer service I have ever experienced. So the technicians on 75th Avenue and Thomas need to be retrained because I was told his top technician took a look at my car in that I need extra amplifier to get stereo sound freaking ridiculous. read more

I recently purchased a BMW and didn't realize how much of a nightmare it was when it comes to installing an aftermarket car stereo in it, so I took it to a local car audio shop and was denied service because of the iDrive feature on my car. Thankfully, when I called Audio Express, they were eager to help me solve my issue and were able to find a way to integrate my audio and video media devices seamlessly with my iDrive. They were informative, helpful, and even offered suggestions to make the finished product even more seamless. I ended up using them again a couple weeks later and their manager was really helpful in offering me discounts on their products and working with me on a fair price because they valued my business. I will definitely use them again and recommend them to my friends. read more

Ok place is little pricy but got great service and mist importantly results i desired thanks

I came here to upgrade my stock radio and these guys were super helpful! Friendly and fast service. Will and Kevin made it simple and easy to pick out what I wanted. They weren't pushy and sales driven. They took good care of my car. Highly recommend this place!! read more

My alarm transmitter needed to be reprogrammed and after numerous trips to other audio shops I could not find anybody who knew about my alarm. I showed up at Audio Express on Indian School, talked with Adrian and within seconds Nick had it chirping away. No charge. Those guys rock. Also, They have an awesome showroom. read more

I went in for a few questions regarding my car alarm & sound system. They answered all my questions and furthered my knowledge on what to look out for. I would recommend anyone in the area or within 15 miles to come see them. Amazing prices and very very friendly staff. read more

I needed to upgrade my radio in my 2012 Jeep Wrangler and I'm lucky to have gotten Kevin as my sales rep. Kevin was great with offering recommendations and providing immediate installation. Kevin was helpful and provided excellent customer service. If you also need to upgrade your radio, you will be lucky as well to find Kevin! read more

Josh and his staff installed a camera in the bed of our 2017 F250 that provides a transverse view of our 5th wheel hitch. The installation was performed completely to our satisfaction. There was an item associated with configuration of the receiving RV GPS unit that I said I would do. I have received two follow up calls from Audio Express to ensure that I was able to reconfigure the camera as we desired; in which I happily responded that all is perfect. The entire experience was excellent and there should be no doubt that their expertise will provide what you have paid for. [And Josh's recommendation of a great restaurant in Wickenburg was also spot on!] read more

Kevin at Audio Express hooked me up. Made me feel comfortable and welcomed. Dude gave me the knowledge I needed on the product, and instructions after install. They even fixed an issue I had from a previous install without charging me for it. That's how cool they are here. I'd recommend this Audio Express to anyone. Whether to bump the system or fix an issue. KEVIN, YOU'RE MY BOY BLUE!!! read more

Walked in one hour before close, the staff helped me find the best possible stereo for my money, and as we were trying to find a time to install the stereo, the staff in the garage came out and volunteered to install it in a half hour. Amazed, they got to work and I drove home with a new stereo for my truck the same evening. Truly phenomenal customer service! read more

Had my viper alarm system replaced by the one on Indian School Rd in Phoenix. Checked it out same day and replaced it next day. Great staff. Specific thanks to Adrian. read more