Just purchased an Audi A6 3.0 from the University Audi team. This is my fourth Audi transaction with University Audi, third with sales associate, Zoltan Gyorki. As I am in sales myself, my expectation is that I'm treated fairly, with respect, professionally and in timely manner. This is why I keep on returning to Zoltan. He's the consummate gentleman, making the car buying experience a pleasure every time. I will be returning again in a few short years to make Audi number five mine. In the meantime, I'm expecting the continued excellent service I've come to appreciate from the Audi service and maintenance team. read more

Originally made a review on 8/13/2017 where I outlined a disaster of an experience with Audi Seattle following the purchase of a CPO 2015 A3. This is an update. I was dealing with shuddering in my transmission, the car would jump and skip when in reverse or going forward from a stop when letting off the brake pedal, excessive vibrations on the throttle pedal, a grinding noise that was very loud at freeway speeds, and vibrations in the steering wheel. On top of a few other issues I listed. Donald eagerly offered to squeeze into my schedule, being a full time worker and student not located too close to Seattle. He offered to meet me at my home and drop me off a loaner. We coordinated and he brought with him his shop foreman to verify my issues. Immediately his foreman recognized what I was talking about so we made the swap and went on our way. A few days later I was told the shuddering was due to bad clutch packs in my transmission and told that the grinding and vibrations I was hearing were wheel bearings gone bad. So they replaced both and fast forward a few weeks I get my car back. The car is delivered to my home and I didn't drive it until that evening to go to the store. Immediately I notice the grinding and vibrations are actually WORSE than when I gave the car to them and I called Donald right away before even arriving at the store. He was frustrated and wanted to get this taken care of right away. Again, we coordinated and made the swap for a loaner and after a few days of not hearing anything I contacted Donald who contacted Joe, the service manager in charge of my vehicle. Joe called me and told me that it was the other wheel bearing and they were going to road test it. More time passes and I am told that this didn't rectify the issue. After a few more days again, I am told that it is actually my gearbox and it needs to be replaced. They place the order and fast forward about three weeks and I get my car back. When I got my car back I notice before driving it that two of my wheels have chips on them (I took insane amounts of pride in having perfect wheels when I bought the car, and only had it for about a week or less before they took it, now we are two months in or so.) On top of this theres a prescription pill bottle under the driver seat for one of the service workers, ALL of my sound system settings are turned all the way up on my B/O sound system, when I purposefully turned them all the way down before giving my car to them, the radio stations are changed, my bass now rattles, I have this 6 inch long deep scratch on my rear passenger quarter-panel above the fuel door, grease stains on my interior that to this day don't come off, and plastic food/drink wrappers in my cupholder, my wheels had heavy brake dust build up and and black spots that took forever to wash off, on top of all this, someone at service tried to clean the wheels specifically knowing there was a lot of brake dust, they actually rubbed off a lot of my wheels top coat! I know this because my car is always labeled as DO NOT WASH because I care for my car myself in terms of cleaning exterior, so seeing the scratches, the top coat removed, and bristle marks, it was clear someone tried to hide the damage. I immediately contacted Donald about this to all he could do was apologize. About two weeks pass because I had to leave the country for some family business but I get back, I drive the car for the first time since they brought the car back to me and while the grinding sounds are better and my transmission isn't shuddering, the electrical's in my dash center console flicker at least once a day, my throttle pedal vibrations are actually worse and I fear its the suspension having issues. I repeatedly mentioned this but was told everything is good. add that my sunroof was being extremely creaky now, when it wasn't before, and I was getting a crunching sound from my front suspension going through the ramps of my school parking garage, which wasn't happening before they took it last. Donald took the car again and had it for about two weeks before telling me the sun shade (which wasn't an issue at all) was too lubed up and needed replacing. Right. Then they said the suspension was all good. I get the car back and the shade doesn't close now, its broken, grease all over my headliner, my vehicle check report stapled to my RO said (Loose front strut on suspension) and is marked as yellow, nobody mentioned this before. My car is actually now MUCH worse than it was before. Donald was only able to offer an apology. Though he was mortified they messed this up. Donald is a godsend he deserves a raise even after all of this, but I've had my car maybe a month of the 3+ since I bought it and almost every time the car is in someway worse than when they took it. Theres no excuse for such negligence and carelessness with a customers car. You would think they would be more careful. Please do not go here for a car. I wish Donald was @ Bellevue Audi. read more

I worked with Joe Seymour to buy a Q5 and really it could not have been a better experience. First, Joe needs to be commended on his patience and listening skills because it was a long dance. Joe ran the numbers after my initial test drive and I left in a state of sticker shock. The easiest way to get into a vehicle was by leasing but for several reasons I did not want to do that. Since I could not afford a new one I was looking for a Certified Pre-Owned with low miles. Plus it had to be white with tan or brown interior. He embraced the challenge and emailed me weekly with his progress. A month later I happily drove off in a white 2017 Q5 with chestnut brown interior and less than 5300 miles on the odometer with a full factory warranty. What was great about Joe was that he was diligent and thorough but never pushy. The Service Department is also terrific. I dropped in with a wiper problem and they swapped out the wiper blades and had me on my way in under 10 minutes. I recommend Audi Seattle and Joe Seymour without reservation! read more

Shopped online for my new 2010 A5 in the Puget Sound area. Ben Moses was the most responsive and straightforward salesperson I've encountered. As a new member to the Audi family with my 2010 A5, I was very pleased with his handling and speed of the overall process. Wasn't pushy or attempt to sell extras that I did not need. I'd recommend him to my family and friends. read more

I've been thinking about upgrading to a better car for quite some time now. After doing alot of research and at the recommendation of a friend, I decided to check out an Audi. I'd always been a little off put by the whole car dealership experience. I want a good deal, interact with trustworthy people, and don't want to feel like I've been taken advantage of. Is that too much to ask for? I decided to go on a weekend. It was a little overcast and drizzly that day(a typical Saturday). I walked into the dealership. No one even gave me a second look. No greeting...nothing. OK.... I figured, hey...it's Audi...no need for high pressure sales tactics. But seriously, not even a hello? There were quite a few guys that worked there that were obviously into the college basketball game that was on TV overhead though. So, I walked outside to take a look at some of the A4s. Still no greeting. I did see one guy helping out two people. I think he had just finished up with a test drive or something. I proceeded to meander about...looking at cars. Appearing interested. Hoping someone...ANYONE would come over to say, "Hi!", "Sorry I'll be with you in a moment." SOMETHING! After walking around for about 15 minutes or so, I got the hint...they couldn't be bothered. Unless it's my job to chase sales people down. I don't know... I got back in my car that was parked right in front of the entrance(so I know they had to have seen me approach), and drove off. What I'd hoped to be an enlightening and educational experience about the benefits of an Audi turned out to be quite a disappointment. I hope the team that they were rooting for won... read more

Thank you Mike Kingma. This was the most professional and relaxing experience I've ever had at a dealership. And a nod to Ben Moses for helping facilitate as well. We've bought and sold many nice vehicles and thought our experience turning in our leased car was so smooth and friendly. Mike has a comforting demeanor and we'll certainly be coming back to Seattle Audi to purchase new or used from these guys. read more

GM's Voicemail Transcript "Hi David some here general manager with Audi Seattle just want to check in with you again and once again very very sincerely apologize to you I'm so sorry that you've had some of these experiences that you had and I would also like to just go ahead my message and make a confession to you that I a.m. personally responsible for what appears to be dog throw up in the loaner car that _⁠_⁠_ received and I can explain that to you _⁠_⁠_⁠_⁠_ just I am personally responsible for that I just very sincerely apologize I missed it I didn't see it obviously going on my staff did either and again I just very very sincerely apologize for that and we're doing our very best for you here and it's just unfortunate we keep making on the steaks and again I just want to sincerely apologize I I don't know that that's all I've done with you but will get this on the right track here and will get your car corrected but again I'm just very sorry that happen and I'm embarrassed as well but I want to be honest with you at all times and we really really do value your business and we want to take the best care possible so we're gonna do everything possible to do that so thank you for your patience and cooperation." read more

Audi Seattle - Dog throw up in my SQ5 loaner from Seattle Audi - Car Dealers Near Me - Seattle, Washington

Great customer experience with Audi Seattle especially with "Jay", who is a sales expert but still consider from customer's point of view and provide a lot of valuable opinions. Definitely great shopping experience. Talk to Jay and he will take care of everything. read more

I've purchased 3 vehicles from University Audi over the past 6 years. I keep coming back and referring Friends and family. There service department is by far the best I've ever dealt with. They responds quickly and promptly and always have had a loaner car waiting when I get there. They have always gone out of there way to make sure that I've been completely taken care of. They also have a comfortable waiting room while waiting for an oil change. read more

Holllllyyyy cow! This place is awesome! I just bought my s4 here. I had recently been in the market for strictly a BMW 335i, and then I drove the s4 at Barrier Audi and was amazed. Barrier wasn't willing to give me the deal I wanted, so I went to University Audi. I got in touch with Adam Gallardo, and boy, the best car buying experience/salesman ever. Extremely easy going and very patient with me. I am VERY meticulous about perfect and most importantly price. I negotiated very aggressively and Adam was able to get me a great deal with an awesome finance rate on the vehicle I wanted. He definitely tries to help the customer and get all of their needs taken care of. Even when I was back and forth on the price, he never seemed annoyed or frustrated. He really wanted to earn my business. Had an awesome conversation with Ivan(Sales Manager there) while paperwork was being done, and drove home in my new S4 today. Will have it back in the shop for detailing. I will be recommended all my Microsoft friends to Adam in the future! Great place and buying experience! read more

I've purchased quite a few Audi automobiles in my day, 7 to be exact. Units 1 and 2 were delivered by other dealers in the area and the rest from University Audi. I have a relationship with this dealer, they treat me with credible respect and I in turn extend them the same. In some cases my vehicles experienced serious issues. They backed me to the 10th degree in dealing with the factory. In fact, my experiences there have made it nearly impossible to consider buying elsewhere. From the start I recognized they are in business to make a profit and I in turn expect to receive value for money regardless if I am purchasing the car, parts and or, service. They treat me fairly on a consistent basis and I have every reason to expect the same will hold true in the future. Will they make a mistake or fall short of an expectation along the way. Yes! But, when brought to their attention they bend over backwards to address concerns. If you are interested in building a long term trusted relationship where you are offered a competitive price, outstanding service and going to buy or service your car is a pleasure vs. a teeth-pulling exercise this is the place to begin and end. Chris S read more

My wife and I recently visited University Audi and had the good fortune to be assisted by James Roberts. He is the epitome of what all sales consultants should be. Listened to our concerns, thoroughly explained the SUV product line, compared them to those of the competition, about which he was also knowledgeable, arranged for us to take a personal test drive, explained purchase options. We have visited numerous dealerships and have encountered many sales persons, but James stands out as being an outstanding representative of the dealership and of the product. If Audi is a consideration for you, do yourself a favor and make an appointment to meet with James. Charles Hynden Port Ludlow read more

good service, great staff. They even reminded that previous owner had Audi Care so I don't have to pay anything. read more

Had a recall fix done on an old Audi. The personal barista and overall experience inside was great. The service tech handed me my car after the fix was done, I noticed a slight issue and he appologized, took the car right back in the shop and fixed it within 10 minutes. Top notch. read more

I am a very loyal customer of the University dealership. I've bought all of my cars (4 total) there. The customer service of the sales staff (Denis Navas and Ben Moses) and service department are top notch. My husband and I try to refer as many friends as we can. With the recent purchase of our Q5, our sales consultant, Denis Navas, went above and beyond consistently and had us go through a very seamless ordering and sales process. After extensive research, we found that University Audi was the sole Audi dealer that had the Q5 inventory. Denis walked us through the ordering process step by step, timelines, and overall expectations. We got the car we wanted and a fair deal with a hassle free and easy overall experience. We received the car earlier than expected even! There is no doubt we'll continue to buy more Audis in our future and keep recommending folks! You can't go wrong with University! read more

I purchased my preowned audi from university and get my oil changed there. The sales and service staff are wonderful to work with! They open early which makes it easy to get in before work and with late hours I'm not stressing about getting back. They also give you free coffee and donuts as a bonus! read more

Their customer service is absolutely amazing. Professional and courteous staff.

Thought I would mention, I ended up buying a new mini cooper and loooovvve it! The staff is amazing and so incredibly helpful

Love them! Joseph S. helped me get into a 2016 Audi A4 and I'm so happy! He was patient with me because it took me about two months to figure out what I wanted. He made me feel comfortable and I felt like I was purchasing a car from a friend :) read more

I have used Audi Seattle for regular maintenance and service for my A4 and they are extremely accommodating and fair. I've stopped in when my tire pressure light has come and they found a bolt in my tire. They had it fixed and I was one my way in an hour - even at lunch time. Their express oil change service is really express and is fairly priced and their service lounge is comfortable and pleasant. I've lived In several locations and used several dealerships for service and these guys are by far the best. I definitely recommend Seattle Audi. read more

I purchased my S4 here in 2005. The service was terrific as long as the regular service was included in the initial service period. However, now that The service contract has expired, I find the Audi prices to be kind of outrageous. It's too bad because I love the loaner car availability, and the staff has always been very courteous. But I can't justify paying $300 for the 65K service, which is an oil change and standard safety check. I got a $75 quote from an independent European auto service shop. When I expressed surprise at the Audi service quote and asked why it was so expensive, the gal said "they'll go over that with you when you get here." Oh no they won't! I read the manual and can see what the 65K service involves. An oil change and safety check. When I called the independent shop, the gal immediately said, "that's just an oil change, and we always include the safety inspection with every service anyway." Having said that, I also had a major repair performed at an independent shop, and while the initial quote was lower, it ended up being about the same as the Audi quote, but who knows what Audi really would have charged when all was aid and done. I really want to like Audi, but with the prices they are making it hard. read more

We just recently purchased our Q5 at University Audi. I plan to buy every one of my future cars from here. The Service is Phenomenal. Once we bought our car, there was a slight delay in our car being delivered on time (which they let us know in advance prior to us even buying) but made sure we had a loaner car. The loaner car they gave was a A7 (not a Q7 but a A7 ). That is good enough to give them 5 stars. Besides that, every little thing they have done screams GOOD customer service. Ask for Denis (our sales associate) when you are there. Your opinion on car salesman (if negative due to prior experiences) will change. Just class! And Ivan too, absolute gentlemen and it's a pleasure doing business with them. Great job guys! read more

We used to use Audi Of Seattle for all my repairs and oil changes on my a4 . I had an emergency for them to check my transmission seem to be slipping but there was no way they could do it for one month because all their loaner cars are all busy seems like Audis are needing a lot of repairs lately and very expensive I found a smaller German automotive repair shop conaway motors in Everett to service my car with one day notice they found out I had a misfire on one cylinder changed4spark plugs and away I went wow thanks Audi of Seattle I'll never use your shop again since you remodel your customer service really sucks !!! Audi's do not hold there value and are not very reliable any more !!! Buy Honda or Toyota !!!! read more

Update after speaking with the general manager: He was not involved in my shopping experience but it sounds like there wasn't a mark up but instead I was quoted prices based on bottom tier credit. I have excellent credit and that seems like a bone-headed way to try to sell a car, but apparently they do that so that you're not disappointed if you get a poor credit approval. I'm not sure I believe all that, but it makes me feel better about the experience I had. read more

Years ago, my late husband and I had a TERRIBLE sales experience, so have been avoiding them, like the plague!!! Decided to try them for a service, since they are so close by. WOW... did I say WOW??? Quick oil change opens at 6 AM, did a full safety check, tire rotation, the works. $90! Can't beat that. And since I needed some work, I asked about an appointment, of course with a loaner... John service writer. Excellent customer service. read more

I have been to this dealership a few times for my oil change and have always had an average experience. The employees have always been decent but not super friendly, sometimes a little condescending. I've always had to wait a little but never too long. However, this last experience was horrible. First, they told me my service was going to take a day. It ended up taking over a week. They said they would send me updates. They didn't update me until days later. Fine, not the worst. But then when I went to go pick up my car, I checked out and was waiting for them to bring my car around. 15 minutes went by, 30 minutes went by.... 3 people went to go check on my car and why it was taking so long. Finally someone came back, spoke to some other employees in hushed tones, and then came over to me and mentioned that my car had been lost. No, I'm not making this up. They said they LOST my car and that maybe a technician left it somewhere. How does a dealership lose your car?? It was also super frustrating that I had to wait that long before someone came over and told me. They told me to leave and come back the next day. I received a text the next morning saying they found my car. Still pretty astonishing that they managed to lose it in the first place. Overall, I had a pretty poor experience to say the least. From the day I dropped it off (the employees were very condescending, they also thought I was with the man sitting next to me, because I couldn't have been dropping off my own car???) to the day when I was informed they lost my car. I'll probably stick to the Lynnwood dealership from now on. read more

My second a8 in the last 10 years is in for a recall and now they want me to pay 543.00 for a part to finish the job. Their actually holding me hostage, of course your going to pay the 543.00! The car has been in their shop 2.5 weeks, they forgot to order the parts! A8 parts are delivered 24 hours after their placed. Won't go into anymore detail other than saying their service department is crap it's always been the worst part of owning an Audi. The only reason the car is in their service department is due to the recall they never addressed while the car was under warranty. Go to an independent shop for your service, they'll have more integrity. I'm buying a BMW just to avoid these characters read more

I purchased my 2010 Audi TTs from University Audi and have returned for service. The purchase experience and service has been very good. Everyone is really friendly and attentive. The loaner cars are great as I drive from Bellevue to bring my car back here. I bypass the local dealership (Barrier) because I've heard that University Audi had better service and I'm glad I've done so. Recently, my wheel paint started flaking off and although it is not covered under warranty (seriously?) University Audi fixed it on their own dime, b/c I've been a loyal customer. (and possibly to avoid the PIA I can be). Overall, I recommend their sales and service department. read more

I have had a great experience with Univesity Audi. I bought a used car there few months back. The process was easy, the communication was great, my guy did not give me much instruction on the car's bells and whistles, but that's ok, it's fun to figure out your new toy. Ever since the purchase, my experience has been getting better and better, the service guys are very nice and cordial, explain everything, and have free coffee and pastries for me when I drop off my car. Now this might not be standard at all audi dealerships, but because this is the flagship store (first in the US when Audi came here) I am happy to see them take such good care of their brand. read more

Buying a car can be a scary thing. I was so happy that I was able to work with Ben Moses, who made it a really comfortable experience. My husband's coworker recommended him, and I can see why. He was patient, he answered tons of our questions. He clearly explained everything, comparing lease terms to purchase/loan terms. He was very responsive whenever I had a follow up question. He was extremely knowledgeable. You can tell he has a passion for what he does. read more

We purchase a "near" new A6 (~1400 miles, dealer demo) from Tyrone Lawrence this past week and the total car buying experience was first class, end-to-end. My wife used to sell cars so not only can she stealthily ask some good questions, she knows quality service and experience (or not) when she sees it. While we were only mildly in the market for a new car (the 8-year old Murano was running great), we spotted a terrific deal online for a relatively new A6 at a competitive price. We had never owned an Audi but have had several friends and family members very happy with their Audis so we were interested in taking a look. The car was listed at University Audi near UW so we started our journey there. Upon entering the dealership, Joseph Seymour greeted us with a question that immediately impressed me: "Welcome to University Audi! Is there someone I can help you find?" Note the difference from the standard, aggressive, "Are you working with someone?" line to corral a customer 10 seconds after entering a store. Joseph quickly determined that the car was actually at the Lynnwood dealership and made a connection with Tyrone immediately to see the car. He connected us via texted to prep us for a visit that afternoon. When we arrived at the Audi Lynnwood dealership we worked with Tyrone Lawrence who was extremely friendly, fun to work with and knowledge about Audi and the car we were looking at. The A6 was/is AWESOME so we were smitten immediately with the car. Tyrone worked seamlessly to get us a great rate and paperwork went extremely smooth. After less than a week, we absolutely love the A6!!! If you are even mildly in the market, we strongly recommend a visit to either university Audi or Lynnwood Audi. Both Tyrone and Joseph and the team are outstanding! read more

The service here is top notch, if you are not happy they will make it right and the pistons in our engine needed to be replaced and we were past our warranty, they didn't even hesitate just replaced them because they felt it was the right thing to do. They are very honest. Will be buying another car from them in the future. read more

Hi everyone, I just wanted to take a moment and give Audi Seattle "Five Stars" My salesman was Brad, I was searching for a new Audi TT, Brad, was excellent to work with he took the time to show me the car I was looking for and Offered to allow me to test drive the Audi TT, however, at that time I was just so amazed on how Brad was so knowledgeable about the car. He took the time and explained all the features of the car which was the selling point for me because it showed he was truly about ensuring my needs were First, and that meant a great deal to me when buying a new vehicle. My overall experience with Audi Seattle is "Five Stars", Audi Seattle exceeded all my car buying expectations. I will be sharing my experience with all my family & friends. All Audi dealerships should follow Audi Seattle role of taking care of customers and ensuring we all have a Great Car Buying Experience! read more

I never come into a car buying experience expecting it to be pleasant, but the level of service shown by Alex Sirianni and the rest of the online sales team was above and beyond. Alex was knowledgable, open, and incredibly easy to work with. At no point did I feel pressured or like someone was trying to get one over on me. Before walking in with a check, he went over every number I would see before I got there. When it came to sign the papers, everything was exactly as expected. I'm coming back here for my next car purchase. read more

I can't speak for the sales at University Audi, but I do take my car in for servicing. I've only gotten out one time relatively unscathed (just bought replacement taillights). Every other bill ends up costing me my firstborn child. But to be fair, that's Audi in general, not University Audi. The courtesy shuttle is fabulous. They are prompt, I have had zero issues with getting in and out on a workday, plus I always enjoy the driver who hooks me up with great film recommendations. Kudos to the service guys who tightened my classy ziptied front bumper when I told 'em I couldn't give up my secondborn child for the body work. read more

Leased a new Q5 here a few weeks ago and the experience could not have been easier. We worked with Ben who answered all of our questions and overall just made us feel comfortable. Is highly recommend Audi Seattle! read more

Had an outstanding purchase experience at University Audi. I initially came in with a friend to check out the inventory and was immediately greeted by Jon. After taking a look around, he checked back to see if I had any questions. He offered up a Test Drive, no pressure after which I was basically sold on a new A4. I said I would think about it, look around some more and come back another time. Four days later, I received a friendly call from Jon to stop in if I was interested in seeing any other cars. I went in the following weekend, ready to buy. I was once again immediately greeted by Jon. Upon finding just the right car, we walked through the hassle-free, no pressure purchase experience. Everything was very smooth and professional, and I felt like they valued my business. Becky from the Finance team and Ivan the Sales Manager were also great to interact with. When the plates were in, Jon called to let me know to stop in anytime. When I pulled up to the service lane, a nice gentleman opened my door with a smile. If you're looking for a great experience purchasing a new Audi, I highly recommend University Audi, and ask for Jon! read more

Just took delivery of my new Audi from John McAlpine. The process could not have been smoother. Several test drives, a bunch of negotiation (both in person, via email and text) and then finally, I ordered the car of my dreams. And, it showed up from the factory to my specifications within 2 months. It's a big dealership with lots of activity, but I would definitely recommend John M and Audi Seattle - they were both great to work with. read more

The managers are very cooperative honest, and always trying their best for customers. My sales person even told me there was a tiny scratch on the car during the shipping process and promised me that they will take care of it. read more

My advice is to make the trip across the lake to Barrier Audi. It might be a bit inconvenient for us who live In Seattle, but well worth it. I have stopped in at University Audi a few times for small items. University Audi is overpriced with shotty customer service. I will make the drive to Barrier- Bellevue before doing business with University Audi. Before you do business with University Audi, shop around. I feel for those people driving around with University Audi plate frames. Hopefully they are happy with their service. read more