Brought my car in for a second service and was told it was due for the 20,000 mile job which was twice as much as a regular oil change. Upon paying my $700 bill I asked exactly what extra things were done. Basically the sunroof rails were cleaned and door latches were lubricated. Really?! I left feeling completely taken advantage of and second-guessing my Audi Q8 purchase again. read more

Chris Nelson was a great help in our search for a Q3. Low pressure sales and a great example of wonderful customer service. Highly recommended! read more

I had a great experience working with Chris to buy my first Audi (and my first pre-owned car). Chris was friendly, honest, and fair. I especially appreciated the post-purchase support. When I noticed an interior issue I'd missed before buying, Chris had me come in and they fixed it immediately. Edwin in the service department was also a huge help. Five stars all around! read more

Jimmy is the best and made the entire process very easy and seamless! He approached us to let us know he was there and walked away. Talk about a refreshing experience, no pressure and brings the human component to his job. Appreciated Jimmy's insight and expertise! Darouny made the financial process very easy and it was very quick! Carlos already had setup the components of Audi Connect and took his time with me to review everything. Thank you Jimmy for your sensible approach making the car buying experience most enjoyable! Appreciated the "slippers" and handwritten card ;) read more

We just bought a car from Jimmy at Audi Santa Barbara. We love 4 hours away and he handled the whole process so well and transparent. Phots/videos. Fed ex the paperwork and finally the shipping. All just very smooth. So happy. Jimmy is pure class read more

This is a shout out for Service Adviser Edwin L. at Audi SB! I just purchased a 2011 Audi Q5 from Carvana. Being still within the return period I wanted to have certain issues addressed before I committed to the final purchase. Edwin took the time to come outside and look at the car, check all the issues I brought up and even cleaned the rubber seal on the sunroof himself. He then set me up with a next day appointment with an Audi Technician. This is what you call above and beyond service! Thank you Edwin, you ROCK! read more

This was the best car buying experience I have ever been involved with, and I have bought quite a few cars in my life. Jeff Knepp was my first point of contact as I live in Los Angeles, he was absolutely amazing in the way he handled the entire transaction. Never one did I feel pressured by he or anyone from their group. We were able to come up with real pricing on the phone, and we pretty much made the deal on a Friday night, and I was in an uber the next morning bright and early to pick up the car. After arriving to the dealership I was greeted by Jeff and the rest of the staff, handed the keys to the car, and was given a few directions around the neighborhood so I wouldn't get lost finding my way back to the dealer after the test drive. Got back to the dealer 20 mi ties later after a short hop in the car, and after I said let's do it, I was shown to the finance department where Darouny Menna, finished up the paperwork for me. Again, I have dealt with lots of finance people, and most of them get really pushy about trying to get you to purchase extended warranties, and vehicle protections. There was non of this nonsense with Darouny. She went all of my options once, and let me think about, but never kept pressuring me into trying to purchase anything extra. Again, this was very refreshing, most places don't give up on trying to push things on you, but she was as professional as you could have asked for, and I was in and out of the dealer in just over an hour! Thanks guys. When I'm in the market for a new Audi, I will be giving you a call. read more

Audi Santa Barbara - Car Dealers Near Me - Santa Barbara, California

In the car sales world, a solid dealership crew is not the norm. With that said, this is the second time I've purchased a vehicle from Santa Barbara Auto Group. The first time was a lease (hated the car but that's not their fault) and this one was a purchase. I got a great deal from Kegan when he was at Mercedes. He was then promoted to the manager at their Audi store. He brings professionalism and character with him. Solid, no BS guy. Thank you Kegan. Love the Legos. Now, on to James. James was our sales guy. Not pushy at all, showed us around and let us browse when we asked. Never pushy, but gave us the answers we wanted to hear :) We really wanted to buy the car and he helped clear the way. Best part is, we couldn't get there until after close and James offered to stay late (over an hour) to help us with the paperwork and teach us about the car. Amazing people, will absolutely get my referrals! read more

Audi Santa Barbara - Even brought out the bow. - Car Dealers Near Me - Santa Barbara, California

Thank you Jimmy for helping us buy the car of our dreams. This was the easiest and smoothest car buying experience I have ever had. By managing everything via text/phone/email and setting everything up before we even stepped foot in the dealership you saved us so much time. Highly recommend working with you and your dealership. Thank you again! read more

great experience! James/Jimmy was great and no pressure to buy. quoted me a good price and the buying process was quick and easy. Believe it or not I drove from Pasadena to buy my car here! The finance team too made the experience easy as well. Brought my ten year old daughter with me and Darouny took great care to make sure she was comfortable while we did paper work. Darouny was pleasant and explained things well. Looking forward to driving my new Audi A5! I would drive back for another buying experience like this. read more

I'm not sure where to start with the disservice this place gives its customers. We made an appointment over a week ago to get a bulb replaced for my Audi's rear driver's side brake and signal. We clearly stated what we needed when we made the appointment and we had been there before so they knew our car's make and model. We dropped it off at 9:00 and 5 hours later received an email with a video and list of issues that they believed were necessary for them to fix, of course for thousands of $$. This was only available through an attachment that needed downloaded, not a regular email or phone call communication. We called to find out what the status of the bulb install was and were unable to reach anyone. We therefore drove over there to find out what was going on - 6 1/2 hours later ... and they still had not installed the bulb because we hadn't "approved" the install? The entire a d upfront stated purpose of the the service was a new bulb. When Edwin went to get my car it turns out they didn't have the bulb, so almost 7 hours wasted with no fix. Worst car business I've dealt with in 68 years and that's saying a lot. Will not be going back. Jiffy Lube is starting to look more professional. BTW, there was another woman there whom was equally dissatisfied as she had driven down from Paso Robles for an oil change and was still waiting after 4 1/2 hours. Update: we brought our car to the Mercedes BMW garage in SB and they installed the bulb quickly and at no cost. read more

This has been the absolute best car buying experiences I have encountered. First communication was via email with Jeff Knepp. Responded right away to my questions and didn't give me the runaround with pricing the Q7. Made my appointment for a test drive the next day. Drove up to the dealership from Los Angeles and Jeff was there waiting for me with the vehicle I had requested. Jeff worked with me to get me the best possible deal without stress or haggling. Everyone I encountered during this experience was friendly, knowledgeable and helpful. I will definitely be heading back for my next car. Simply an amazing experience made possible by Jeff and the team. read more

I love Audi service Santa Barbara. Rick Wong is the man!! Always a friendly manner no matter what I come in for. Thank you Rick read more

I had my oil change done and service for my 90000 miles. They charged me $997 for that. We are told that the service fee of the mechanics now up at $250/hr which is way more expensive than some expert mechanics working on super cars. Totally rip people off. Definitely not going back. read more

My A5 needed an emergency repair. Of course it was after hours and I'm more than 2 hours away from the audi dealership. Well the next morning Rick Wong had contacted me, gave me all of my options and has been communicating with me daily (phone, email, text) as he outlined all of my options and allowed me to choose the level of repair I was looking for. I've been an audi customer for more than 10 years (east coast/midwest/south pacific) and this has been the best Audi experience thus far. Thank you Rick for all of your help and for keeping in touch as well. read more

Santa Barbara Audi has provided maintenance for our Audi for the past two years. They have good communication when it comes to confirming and reminders for scheduled services. Their only downfall is they lack quality car washes. During this last visit, my windows were totally missed. I used to live in Southern California and the dealership where I bought my car, provided meticulous car washes. I hope Santa Barbara Audi makes an effort to improve their car washes. read more

I've been going here for years to service my q3 and have received the best service. Jerry, Rick and the whole team have gone above and beyond to keep my car in great condition and have made sure I have a loaner car available. I highly recommend this dealership and service center. read more

I was traveling and I had a bad mechanical problem with my car , which was unusual since it's so reliable .I was far from home. I also had a serious concern about getting home asap due to an urgent situation. It was nearly closing time and Rick and Tony in service were very helpful , and compassionate in getting my car repaired. Rick had timely updates and accurate assessments. Thanks again ! I appreciate your amazing service so much. read more

I love this service center. Every time I have come here the gentlemen at the service counter have been thorough, detail oriented, and quick to respond to whatever issue I am experiencing with my automobile. I appreciate their comprehensive explanations and price quotes, but mostly their willingness to help and get me back out on the road enjoying my Audi! read more

The folks at Audi Santa Barbara's Service Department had our backs! We greatly appreciate the assistance and support we received from Edwin (Service Advisor) and Rick (Service Mgr) when were were almost stranded far from home on the eve of a holiday. We can't tell you what a relief it was to land at Audi Santa Barbara's service doorstep and be offered an immediate, no-fuss, awesome solution to our predicament. They gave us a timeframe for the repair on our Q5, which turned out to be accurate and timely. We were sent a video from the service technician (Mike) explaining the issue and fix, showing us the failed part, and going over the results of his inspection (thankfully, all else was good and no further repairs were needed). Communication was clear and efficient (mainly via email). They were extremely accommodating when it came to our schedule. Although we are not local to this dealership and have not had service performed here in the past, the staff at Audi Santa Barbara treated us as if we had; as part of the SB Audi family. Thank you! read more

Decided to purchase a new Audi Q7 recently and because of the shortage of cars, I had to find a dealer in the SoCal area that had the build I wanted. Santa Barbara Audi not only had the right car, they also offered the best OTD price. Jimmy made sure everything I needed was ready for a quick and easy pick-up of my new car, and Darouny completed the experience with one of the simplest, easiest signing of documents I've ever experienced at an auto dealer. Great experience all around, especially if you find yourself wanting to purchase a car sight unseen. read more

Had a fantastic experience with Jeff Knepp. Zero complaints. Actually enjoyed the experience. Easy and painless and fair. LA Audi dealers were generally awful and this was so refreshing. read more

Went couple times in service department, the 2 guys working there have very poor guests services.No one acknowledge you when you come in, no "good afternoon sir" " may i help you!" nothing, complete blank. in fact, they look at you like if you bother them or like if you not that important. Jerry it is! Asking question about accessories but it seems like Jerry does not have the knowledge about Audi brand accessories Well, i use to own a BMW before and get services right next door to Audi. let me tell you that, BMW is far way advance on their guests services and satisfaction! read more

Owned many Audi's, have had great service advisors in the past out of the area, so I was hoping S.B. service would not be disappointing since its the only dealer close at this time. I have been going for service for 3 yrs. now. they are very helpful, & patient. Hope this continues in the future. read more

This review won't do me any good but for future customers this should very helpful. I ordered a car (custom order), dealer pulled my credit got the approval and dealer took my deposit. Car is now built, it should hit the port next month and ready for delivery. Now, dealer told me they can't sell me the car because they just assumed that I'm going to flip the car! because I have sold my previous car and I've had multiple cars and inquiries under my name. I'm like so what?!! Be careful with their management!! they will do some research on you and go into your personal stuff; such as social media, forums etc.. I told them this is none of your business and I waited 6 months this is not fair! I will keep this car, but I'm sure they will sell this to other customers so they could add a premium on the price of the car(ADM/Mark up). For future customers, please email me or comment here, there's a lot more to add to that. read more

I have been to Audi Santa Barbara a number of times to test drive different models and have received some of the most condescending, dismissive and inattentive service I have ever received when looking to buy a car. The sales people always seem irritable and actually put-out to have to get up and assist me. I've owned two Audi's and already love the brand, but these guys don't actually seem to like the brand themselves. No one likes pushy sales people, but the salesmen at Audi Santa Barbara go to an extreme and are down right negligent! Just hand me the keys and let me drive the car. One salesman actually gave me the wrong keys after I started the car, so when the car automatically turned off when I stopped to turn around, it wouldn't turn back on. I called the salesman, and he actually was irritated with me that I drove off with the wrong keys (that he gave me)! Said he realized it after I left and it wouldn't have been a problem if I hadn't turned off the car. I didn't turn off the car! It automatically stops when you stop the car. I guess the thing that is most frustrating is that every time I leave that place, I feel like I did something wrong. Instead of sitting down with me and supporting me in finding the right car for me, I've been dismissed and actually snapped at. I think they need to hire some female sales people who actually like Audi's and perhaps even more importantly like people. Then they need to incentivize their sales staff to actually want to sell these cars. I will not be back! read more

3rd visit. Tammy was there first visit and was AWESOME. 2nd and 3rd visit beyond disappointing. The service guys in the office act like they're doing you a favor. This is why everyone goes down south to get some customer service and better prices when buying. read more

Ethan Shultz did an extraordinary job, I had a problem with Audi Valencia with the extended warranty contract of coverage of my purchase with them they were not responsible for their written errors, and I returned to Audi Santa Barbara to fix my problem & Ethan solved my problem knowing the bad experience with Audi Valencia, I am very impressed with the service Audi Santa Barbara thank you Ethan great job you & team Cesar read more

I wish I could give this place zero stars. I feel totally scammed. I am now driving down south to have my Audi taken care of. I came in for an electrical issue, which was draining my battery, and they told me they couldn't diagnose the problem until I bought a NEW $400+ battery (Not including the first hour labor fee). Seriously? Are you telling me the Audi dealership doesn't have the equipment to temporary charge my car to run a diagnostic check? While I was waiting to get a call back on this appointment ( apparently about how they couldn't diagnose my car), I received a text message telling me that my car could also use new windshield wipers, and small miscellaneous part. I decided, why not, and agreed via text to new wipers etc that would be ready when I picked up my car. When I got back to my car, they said those parts weren't actually in stock and needed to be ordered. (Sorry- not waiting for new windshield wipers to be ordered). Basically- they spent more time looking for ways to up-sell me vs. actually fixing my car. The customer service is also lacking. Rick Wong cut me off when I was trying to ask a question. I don't feel valued, or cared about. They never have loaner cars when your car needs service, and the inside office looks like it has been under construction for quite some time. There are wires hanging form the ceiling, the bathroom is out of order, etc. I'm done. read more

I have been dealing with this dealership for over a week now two different people. I was told the price of the car would be for $438 a month as a lease and then as I was on my way 1 hour away to go sign paperwork after having to ask for a ride (and pay someone gas money )and then they told me that no it was going to be $615 and that they made a mistake on the calculations they both sent The same numbers with the $438 payment I feel this is very unfair and wrong of them to just say oh sorry we calculated wrong. I feel they should honor the price and I'm going to file a complaint as well if this is not resolved fairly with Audcorporate. This is VERY WRONG in my opinion. I have been dealing with Jeffrey and I feel he should honor that. Update: Still no resolution, they should honor the price they said at the beginning. Tony Rossi (I'll double check the name) refused too and kept saying people make mistakes, in my opinion he was very defensive. I believe as most people would; the managers should know how to resolve conflict in a constructive way,this guy just refused to do anything right off the bat. He said I was bashing him, I said I was only telling him what happened with Jeremey seeing as I had never spoken with him before. So how could I have bashed him? Tony kept talking over me which is very disrespectful in my opinion. He also said that he, Tony wishes he could do a review on customers. When I asked what he meant by that, he said that I was being rude. This is coming from a grown man who deals with people every day???!! I was not being rude I was simply telling him what happened and to say that to a customer or potential customer is pretty childish and petty. I can see why this place has had several bad reviews and most of them seem to come from young women. It's pretty funny though, he has no idea of the people I know and how customer experiences go a long way with word of mouth. Sidenote the first guy never got back to me either. read more

These people are complete, utter, rip off artists. And having done my research, they tried to "sell me" frickin' 10% annual interest!!!! (calculated using the "money factor," for those of you who know how to negotiate a lease). Audi Oxnard offered me half that. A lease on an A4 was 200 bucks more PER MONTH. Their supposed 'excuse' for high Lease prices is that "people typically don't lease Audi's "- Sorry man, that's total BS - they are everywhere FGS, and it's a fact 50% of luxury cars are leased or financed. And the usual - as a smart educated woman/human, I get really, really tired of these "type of people" trying to take advantage of me and think I'm "stupid" for being a female. I mean.... come ON - this is 2019 not the Victorian Age. The Audi's are great and all that - but when people try to take advantage of a customer and treat them downright immorally...they should be ashamed of themselves. Two words- STAY AWAY. read more

I dropped my house key under somewhere under the cupholder so I went to service department for help. They nailed it and were friendly! I was in a hurry to go to my class so did not get their names. Thanks again！ read more

Miserable quality at dealer prices. We brought our Audi there for the 80k service. Less than 1500 miles later a warning light comes on. No big deal. We brought the car to Audi Santa Barbara again. Hey diagnosed and fixed the root cause, which was some failed part at the intake but then, surprise, told us that our front brake pads and disks were down to the wear limit. How come as the car was just at the same place for scheduled maintenance. Some lame excuse from the service manager was given. Car was there anyhow so we had it fixed. When I picked it up the car rattled quite loud in the front. After bringing it back the noticed that they forgot to tighten the swaybar. So the intake issue would have not forced us to bring the car in we would have been driving wi unusable brakes thanks to Audi Santa Barbara. After bringing the car in Audi Santa Barbara tried to tip the car over by not tightening the sway bar. Dangerous place and therefore never again. read more

I was in "test drive" mode to narrow the list of cars before entering the "buy / negotiate" zone, and really dreading the potential "high pressure" sales experience. I was VERY PLEASANTLY surprised. I worked with Crit Taylor, who was low-key, knowledgeable, and a genuine pleasure to work with. He instantly knew I was there to JUST check cars out. Test driving several cars actually turned out to be fun! Crit patiently and thoroughly answered my questions and even ran some prelim numbers knowing I needed them to compare as I continued test driving a few others cars. I ultimately ended up buying at a different dealership (just because there were a limited selection of 2015's on their lot.) However, If you're like me, and the high-pressure sales approach is a big negative, I definitely recommend working with Crit Taylor. read more

Christian was fantastic. It is so refreshing to have a real conversation with a car salesman. He made us feel welcomed, but was understanding when we said we weren't going to buy today, even offered for us to come back and do a 'refresh' test drive. Thank you for such a great experience read more

My car buying experience at Santa Barbara Auto Group was the best I've ever had. I met with Ken Maynard at Acura, Shane Koblis at Mercedes and Kyle Hogland at Audi. All were very nice to work with and extremely helpful as I took the time to make my decision. I didn't receive the unpleasant high pressure sales pitch that I have experienced with prior car purchases. I ultimately bought an Audi from Kyle who was a pleasure to work with. I would recommend all of these men to anyone. Great customer service all around! read more

I recently bought an Audi from Kegan at SB Auto Group. The whole process was very easy and relaxed, and included a solo extended test drive. It took a few days to get the deal I wanted and in the end I was very happy. I've had nothing but positive experiences at SB Auto Group both in sales and servicing for many years. First rate staff and dealership. read more

Soon after buying a 2006 Audi, my wife and I moved to CA, and from then on Santa Barbara Auto group has serviced our Audi for over nine years and 121,323 miles. They have always done a first class job, and treated us really well. It's a two hour drive to Santa Barbara for us, so we always need a loaner and good care. They have never failed to deliver. We just bought an Audi TTS through Kyle Hogland and Santa Barbara Auto Group, and really enjoyed Kyle and his whole sales program. Kyle doesn't press, he tries to find what works for you. We started the day with Ryan, a technician who went over various cars we were interested in, (BMW, Audi, Mercedes, Jag, Porche), and showed us the different features, then waited with the next car while we drove the first, and so forth. The car we ended up wanting, the TTS was difficult to come by, (they had only a TTI in stock), but Kyle traced one down with the features we wanted, got it delivered really quickly, and then, as part of his "Dream Delivery" package, he treated us to a free lunch for two at the Biltmore, one of the really classy places anywhere in the world, in fitting with Kyle's classy sales. The whole sales process was fun, easy and seamless. Buying a car was never so fun. read more

The worst dealership I have ever been to. I guess to them you need to dress in a suite before they will talk to you. They did not give me and the wife the time of day. So we went to Land Rover! Great SUVs! Glad SB Audi blew us off!!!! read more

The service department was fantastic. Tammy and Jerry are wonderful advisors who took care of my repair and recall. Friendly and helpful (not my usual experience with a dealership) these guys were just awesome. I definitely plan to come back with any of my service needs. read more