Zack is awesome and he stayed late just to make sure my car was safe to drive up north. The oil light went on and he made sure all was fine. He did the same when the coolant light went on recently. He's on the ball and a really great person. read more

My name is Shelby Linka and I am writing this to express my shock and disappointment in the treatment I received recently at Santa Barbara Porsche. On 8/9/25, I sent an inquiry for a 2023 Shark Blue Porsche GTS which had been on their lot since 4/8/25. Dylan, a new sales representative, responded to my inquiry with a leasing option for the vehicle. On 8/21/25, I again contacted Dylan about this vehicle as I saw that the dealership lowered the price. I indicated to Dylan that I was still interested, but I was looking at another GTS with similar specifications. Further, I stated I would be interested in his vehicle if they could match the monthly leasing payment of the other dealership I was in contact with. Dylan then stated his manager, Rene, was able to lower the lease factor rate an additional $70 a month. He stated they were all in at this point and no further discounts were available. On 8/22/25, I requested to speak directly with Rene to directly discuss all options and pricing. I was told that a call could be scheduled the following morning. Unfortunately, the call was never scheduled because Rene was "too busy". On 8/27/25, in a further attempt to negotiate with Rene, I sent Dylan and Rene information on a lease for the same car from another dealership. On 8/28/25, I was contacted by both Rene and Dylan. Rene began the conversation by indicating that he is very busy and does not have very much time. At this point, I stated I wanted to make this deal happen. We finalized the leasing contract, and I sent the dealership my license and filled out a credit application. At this point, I planned to make the 2 hour drive that afternoon, once the car was detailed, to pick up the car before close of business that day at 6 p.m. When I arrived at the dealership at 5:15 p.m. Dylan asked if I would sign the paperwork for the lease before driving the car, as they were closing in 45 minutes. I stated that I wanted to test drive the car before signing any paperwork. Surprisingly, when driving the car, Dylan and I immediately heard a loud banging noise coming from the steering wheel. At this point, not knowing the extent of the issue, I decided not to sign the paperwork until the car was checked the next day. I received a text from Dylan the following day indicating that he would contact me as soon as he knew the status of the repair. I asked to speak with Rene at this point. After several hours of no contact with the manager Rene, I sent an email to Rene's manager Bill Fogg asking for him to contact me. Only then did I receive a call from Rene who indicated Bill Fogg asked him to contact me regarding my email to Bill Fogg. I expressed my frustration regarding the events that transpired the day before. It was clear to me that the vehicle was not ready to be leased, yet, both Rene and Dylan proceeded with the contract knowing I would be driving 2 hours to complete the transaction. Rene did not apologize for the events from the day before, took no responsibility for attempting to lease a car that clearly had not been inspected, and offered no assistance moving forward to complete the transaction. He minimized the inconvenience this situation caused me by saying things happen, they are working on resolving them, and they would follow up with more details. I immediately contacted Dylan and requested in confidence not to deal with Rene because of his attitude and non-responsiveness on multiple occasions. Dylan indicated that Rene was not the manager who usually handles used car deals and that he would ask the used car manager to call me. Immediately after the above request, Rene calls me saying that Dylan came to him with my complaints and that he is the manager in charge and no one else. He then stated that the dealership did not want to work with me on this transaction. No further details were given. To date, I have not been contacted by Bill Fog, dealership manager or Steve Knappenberger the owner, despite emails asking for an explanation. I am highly frustrated and disappointed in the massive lack of customer service and disrespect I received from Santa Barbara Porsche. Minimally, I would expect a vehicle would undergo an inspection prior to any offering of sale/lease. Further, they knowingly agreed to a deal and pick up of the vehicle without such inspection. Please consider my experience when determining where to purchase/lease your Porsche. The dealership should not be allowed to continue these unprofessional and deceptive practices to any future clients, and I hope they will be held accountable for the treatment I experienced. read more

We had an absolutely horrible experience here. We left a deposit for two Porsche 911. One was a regular standard 911 the other one was for a Targa. We paid the deposits in advance and received the order number and even did the bills ourselves online. Months after we are finished the cars arrived and now they are telling us that they cannot sell us the car because we are out of state buyers. I made it very clear to them before leaving the $10,000 deposit that we were out of state buyers. Tracy, who we dealt with agreed with us and told us it would not be a problem. Now we are months past the deposit our cars are in stock, but they are not letting us purchase it because we are out of state buyers, which is absolutely ridiculous because I made sure of this before leaving my $10,000 deposit. I would not do business with them because they will take your deposit and then maybe sell your car to someone else there's no point in leaving a deposit because it does not go anywhere. They will come up with excuses to why they cannot sell you the car then why accept my deposit to begin with. For anyone reading this review, please look up our company Premier Auto Rentals. We have storefront locations in five cities in the United States and we are Very experienced car buyers. We feel very wrong and upset because we were told one thing and They are not releasing us cars. The funny thing is we are cash buyers. We do not need any financing. We are ready to send the wire however they are not sending wiring instructions. Please see screenshots for more info. Hopefully this review will teach the dealership a lesson and they will not play games with peoples money. We are not some pushover. We are a company as well who have been in business for 11 years. Update now they are refusing to sell for BAD REVIEW! read more

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I had the best possible experience when I purchased my new Porsche. Having been given a new Panamara, as a surprise Christmas gift, I needed to trade for a different model. My salesman, Gage Hawkins, was professional, knowledgeable, and engaging. He reflected the high quality of customer service I have always received at SB Auto Group. I bought my first car there in 2000. Whether a Mercedes or a Porsche the service from start to finish has been outstanding. Skylar Starks, Porsche/Mercedes Concierge, has been encouraging and continues to give me the support I need. I am not computer savvy and she patiently walks me through the different apps. She has done this from the beginning, in fact I have another appointment next week for a tutorial. I am 80 years old and some of the technology is challenging. If you are like me don't be afraid to get a new car. Skylar will help you get the most out of it. I also had the opportunity to visit with Dylan Basler, Product Specialist, Mercedes-Benz/Porsche, who offered to help me whenever I need it. Thank you to a wonderful team. Sally Corlett read more

Impossible to get a hold of (literally hung up on me four times in a row), have attitude on the phone, never have a loaner, I've waited 45+ min just to be greeted at the department before, and are overall extremely unhelpful and unprofessional compared to any other Porsche dealership/service department I've experienced. 10/10 would recommend taking the time to get to go to Porsche West Lake (1000% better). read more

I can't express to you enough how DISGUSTING the customer service is at this dealership. So much so that they created a new yelp account so you wouldn't see all the horrific reviews they have under Santa Barbara Auto Group so please go take a look. In fact I was discriminated against for writing a yelp review FROM 5 YEARS AGO! In what world do you get refused service because you reveal a company's weaknesses in their customer service? I made an appointment to service my Cayenne Turbo two and a half weeks in advance. I expressed to them that I will be driving an hour and a half with my 6 MONTH OLD son for this service, Jason Horneman even discussed raising kids on the phone with me. When I arrived baby on my hip, he informed me that he won't be servicing my car or my family's cars because of a YELP REVIEW I WROTE 5 YEARS AGO!!! What a incredible missed opportunity for them. Clearly they have so many clients, (the dealership was completely empty) that they can treat a new mom and her child this way. I was furious and asked him why he didn't have the decency to give me a call and not put me and my baby through a 3 hour drive for nothing! (Oh he knew damn well what he was doing, this was to purposely make me and my baby suffer). His response was I should have read my email (never received an email). Then he said "get out of my office" and threw me and my infant out of his office and slammed the door. I left with tears in my eyes and went straight to Rusnak in Thousand Oaks (They we're beyond amazing). This was the most horrific experience I've ever been through at any business let alone at PORSCHE! Blows my mind how badly I was treated. Please do yourself a favor and STAY AWAY from these rude, unprofessional, and DISCRIMINATORY people at S-BAG! Here's another glowing yelp review guys! Oh and I reached out to Porsche corporate, and let them know your terrible customer service is degrading and harming their brand. Don't worry I won't forget my bad experience 5 or even 50 years from now and you'll never have the opportunity to make this horrific experience right with me. read more

Porsche Santa Barbara - My son and I in my Cayenne Turbo that I would never service at SBAG! STAY AWAY FROM THEM! - Car Dealers Near Me - Santa Barbara, California

After decades of owning various cars including 6 BMWs and 4 Teslas most recently, I bought my first Porsche this Fall, the Taycan Turbo S. This week, I took it in for service (minor airbag programming recall), my first ever Porsche Service Experience. I was running a bit late. I called. They said no problem. As soon as I pulled in there was an attendant ready to receive the car. My service advisor, Todd Sutherland went over the service right away with me, and within a few minutes, I was on a shuttle ride. A few hours later, the car was ready when promised, and a shuttle promptly picked me up to take me back to Porsche. Todd was super helpful and we talked about a few aspects of the car and he was very informative. Really, really good first impression of Porsche service. It makes me feel great about buying a new Porsche and more likely to stay with Porsche in the future, knowing that they take care of their customers and their vehicles. read more

There couldn't be a better experience than what I was given by Tom Siegel and Shannon Peru. I inquired via online for a CPO 911 4S and Tom was extremely helpful and easy to work with. They gave me what I wanted for their car and also gave me what I wanted for my trade in. After we finalized everything over the phone and email, i went the next morning to finish the transaction. Tom and Shannon (finance manager) was great about minding my limited time. I had to be in Orange County by noon and I was out of the dealership by 10 AM!!! I couldn't ask for a better experience. Ask for Tom and Shannon if you stop by! They're the best! read more

Porsche Santa Barbara - Out with the old. In with the new. - Car Dealers Near Me - Santa Barbara, California

Just purchased a Porsche from SB Porsche. From start to finish it was a smooth, transparent and orderly event. Rene, David and Marouny are exceptionally professional and I intend to buy more cars from them in the years ahead. read more

I bought a used 2005 Porsche 911 from here 2 years ago With 66k on the clock had it for 2 years did just under 4k in miles and then the issues started bore scoring etc Had to get it rebuilt my tech guy started the breakdown of the engine to find that someone about 2 years ago from the work he saw they had spliced 2 different engine half's together and butchered the cylinders with iron linings My tech said the engine had obviously been put together just to sell quickly and sell to some naive idiot like me ! Never will I trust this dealer again and now I'm in the hole for 20k ! But now looking back it was my fault not getting it fully Checked out but that would have meant taking the engine out so how would I have known ! Future buyers please beware and stay away or get a Full inspection do not trust this dealer at all They just want your $$ and don't care obviously read more

I had a great experience working with Rene and Kegan and Jonathan. I live in northern California and found the 992 of my dreams online. I contacted them by phone and was quickly assisted by Rene who got the ball rolling and had my negotiations and application approved with in hours. He passed the ball to Kegan who met me two days later after I few down to pick up the car. They had all the paperwork ready to go when I arrived and then passed me the keys for a test drive and Jonathan was amazing and helped me learn all the tech and setup the car. Man what a beautiful machine, aventurine green with brown truffle interior. I love it! read more

If you are in SLO just go to SGS Porsche, don't drive all the way to SB to wait with zero communication to then have to call repeatedly after waiting 5 hours. For a moment there I thought I was going to have to book a hotel room even though I dropped the car off for general maintenance in the AM. read more

This is a great team with a great vibe. From the moment I pulled into the lot, I was greeted by two young staff members that were super friendly and fun to talk to. My main point of contact Todd is great, he really took the time to explain what was wrong with the vehicle and how to prevent the problem in the future. I even got a ride home from another super friendly team member. I really appreciate businesses that have such a positive team. Highly recommended. read more

No complaints about the products or service here, everyone here has been great to work with, but I just wish they were competitive with their pricing. These guys know there's limited options in the area for Porsche parts and use it to their advantage. I just purchased an oil filter for my GT3 from this dealership and they charged me over list price (according to the Porsche parts website) for it, which was 40% higher compared to the quote another dealer gave me. I was told the parts dept. manager doesn't like to discount things, so take it or leave it. I don't mind spending more to support a local business. However, they make that extremely hard to justify when there's not even a token discount, but rather an up-charge over retail. I have a few thousand dollars more in parts I need to order for this car, but unfortunately won't be doing it here. read more

Although I love my car and sales was fantastic, reception is extremely rude on the phone and in-person. It's a pain to have to drive to Thousand Oaks for parts and service because reception is unhelpful and has a terrible attitude. read more

If I could give double the stars I would. From my test drive to finalizing the deal, was the greatest car buying experience I've had, and I've had many. Tracy who was my Porsche sales person made it effortless for me. Can't say enough about SB Auto Group. read more

Update: The dealership purchased the car back and reimbursed me for the transport costs. I am satisfied with the outcome. Thanks.

Rude, pretentious and not helpful. Not just Porsche, but the whole auto group. I serviced all my cars and my husbands, and we couldn't have had a worse experience. I gotta say though, that is only the service side. Sales people are ok. read more

Had an issue with my 911 while visiting a friend in Santa Barbara. I called this dealership and wound up speaking to the Service Manager, Don. They were able to get me in very quickly and at the end of it did a great job fixing my issue, great experience! read more

10 years ago I had to drive to Westlake to buy the best car I've ever driven because of the poor service I received in Santa Barbara. Tried to schedule a service today on the website and I keep getting forwarded to Acura website. Really?!?!? read more

Worked with Marcus Westman to buy a '14 Boxter-He's fantastic to work with and I highly recommend him. Everyone at the dealership is super professional as well! read more

I want to thank Don our service advisor for the wonderful customer service. We took our Macan in for service and found out we needed to replace the tires. We had a loaner car and the vendor for the tires were very late on delivery by 4 days! Don worked with us and even though it wasn't their fault the tires were late they took great care of us. read more

The P in this dealerships name does not stand for Porsche..it stands for Pathetic! Let me preface this review by saying it is for there parts and service department. I have had the displeasure of talking to there service and parts department numerous times and each time they are clueless of there inventory, haven't a clue of the cars there working on, or completely forget to call you back. Ultimately it's my fault for continuing to give them another chance. It's so sad the disservice they do to the Porsche name. read more

Thank you David ! For great experience today with you , you were super professional and I'm glad I stoped by , highly recommend ! Thanks

Worked with David Zoesch on a CPO Cayenne purchase. David was great to work with. Timely responses, knowledgeable about the car and features. Negotiating the price was a positive experience where we worked together for deal we could both get value from. read more

Jimmy Trieste is a wonderful guy who provides the best buying experience you can imagine. I've now purchased several cars from him. Each time has been a real pleasure. It's worth a pleasant ride up from Los Angeles to do business with them. Ask for Jimmy and you won't be disappointed. read more