I went to SB Honda today to get my oil changed on my 2023 CRV Hybrid, I was under the impression that the e-mail that was sent to me was for a discounted oil change, but the Service Manager looked at my e-mail and it applied to a car that I no longer own. She then put my VIN in the system and let me know that there were two recall notices on my car, she then told me that they could do the recall notices at the same time today, but it may take a little longer to get my car back. I had them fix the recall notices and got my car back within a reasonable amount of time. They were really good at sending me text messages with photos on things that needed to be done (I declined the additional issues). When my car was done, they sent a text telling me it was ready for pick up. When I got to the dealership to pick up my CRV, the Service Manager told me that there was an online discount that she applied to my invoice. I have to say that they did a great job in communicating all the additional items that needed to be done and the costs associated with those items. Long story longer, I'm satisfied with the service I received at SB Honda. read more

Accepted same-day appointment for an oil change. They offer an Uber service which they pay for your way to and from where you are going if you do not want to wait for your car at the dealership (this is their version of a shuttle). The team was nice and I appreciated their service. The one thing I want to note is that the car had this noise that would occur thereafter, but we weren't from the area to really have the time to go back. read more

You waste 4 hours making a deal here. They say they'll call you back and they never do. Don't bother coming here.

The reviews match my experience: pushy sales tactics and no concern for customers. I have purchased a car from this dealer and attempted to purchase another. Never again. Their core strategy, as best I can tell, is to never allow the customer any say over the buying process. They will gatekeep whatever you want and they will make you wait for them to decide to give it to you. When I went the first time, they wanted me to agree to a purchase price *before driving the car* -- a purchase price with $6,000 in dealer markups. It took a literal hour of negotiating just to test drive the car. The purchase process continued exactly like that. They wouldn't text. They wouldn't email. They wouldn't provide straight answers. Every tactic was designed to keep me in person, at the dealership, waiting on them to let me move forward. It's an awful experience. My second experience there was exactly the same. I showed up wanting to see a specific car. I was seen by a sales person immediately, and yet it still took 30 minutes just to see a car. Not the car I wanted, an upsell model that I expressly didn't want. It then took another 20 minutes of sales pitches and waiting to drive it. And when the test drive was done, I was asked to wait again. I walked away. Despite having different sales people, both experiences were the same. A near-infinite number of tiny steps meant to keep you waiting and to wear you down, while they control the sales process. The more you resist, the more you wait. It's miserable. As I write this, there is a car I would like to buy from them (that I still have not seen), but I cannot bring myself to go through the process of dealing with them again. It's that bad. read more

Rude and greedy salespeople. Will constantly harass you about buying/trading in car even when you have a current lease. Miriam would not stop calling me after I told her directly many times to stop. They are very aggressive and disrespectful to their customers. Buy a Toyota. read more

They should remove the name service, absolutely horrendous service!!!! My new passport is having a difficult time starting I called to make an appointment to have the battery tested and told them I was from Santa Ynez "waiting for the service to be performed" when I got their the associate told me it would take about 5 hours, WTH to test a battery "really" I left and will try another dealership. read more

Mailboxes full. Calls unhelpful. Found out they may have given me a service plan I accepted without being told it was site specific (meaning I can't go to other Honda locations near me for service). Overall, unhelpful and not very transparent. read more

SCAM ALERT!!! My 70-year-old aunt brought her car in for a routine oil change. The service advisor told her they would top off fluids and do a basic inspection, which she agreed to. Instead, they performed additional services, including tire rotation, balancing, and an alignment, without clearly explaining or getting approval for those charges. What should have been about a $100 visit turned into a $690 bill. This feels like a classic upsell situation where an older customer was taken advantage of. At minimum, there was a serious lack of transparency and communication. We will be filing a complaint with the Better Business Bureau and encourage others, especially seniors, to be very cautious and ask for written approval before any additional work is done. read more

(Serviced 02/02/24 FR @ 4:00pm): This Honda location was in Goleta, to be exact! Because I somehow lost my bunch of keys that included one for my vehicle, I was in dire need for a replacement, and Santa Barbara Honda was the only place in town to hopefully get this done! I was working in Santa Barbara for the day preparing for the upcoming 39th Santa Barbara International Film Festival. As I went out for lunch and reached for my keys, the disbelief, horror, and shock that they weren't clipped to my belt loop or stuffed into my waistband quickly came over me. Once I arrived, were they able to help me out so I wasn't "trapped" in Santa Barbara!? PURCHASE 2005 Honda Element Replacement Key Cut & Programming & Key Blank ($195.00 + $112.17): This was the first time such an incident had ever happened to me, so needless to say I was shocked by the quoted prices. Obviously, it wasn't like making key copies for new tenants which I was very used to. Plus, everywhere else I called was unable to handle this service for me; therefore, I was left with no other options. I had nothing to compare this to, so hopefully these prices were on par. https://www.yelp.com/user_local_photos?select=QaLpFHpxi6bcKEEB4NXc6Q&userid=8jVT2inwc8GIQ6sH2UG9Vw SERVICE From the moment I first spoke to Service Advisor, Chuy Hernandez, hours before my arrival as he explained everything to me, to the instant I finally arrived minutes after they technically stopped accepting vehicles for the day, he was every bit a professional representative of the Honda brand and this particular dealership location. He was able to make me feel at ease during this very frustrating and irritating time, to the point I was grateful once I received the new key, made sure it worked properly, and gladly forked over my credit card to pay for the resolution to this ordeal. Chuy was an amazing brand ambassador and deserved employee of the month considerations - the best! PARKING (N/A) Inherently, whenever you brought your vehicle to be serviced, you dropped it off and either stayed in the waiting room, took a shuttle somewhere, or had someone pick you up. Therefore, unless you were next door shopping for a vehicle, there was none to speak of - 'nuff said. ATMOSPHERE, DÉCOR, AMBIENCE Your typical car dealership with vehicles on display (which I didn't see) and the service department. It had an obvious driveway to pull up your vehicle where you checked in, and then the waiting room was spacious, clean, plenty of seats, had a vending machine, restrooms, and charging stations so you could do work. There were little to no decorations on the walls. Plenty of natural lighting came in through the large windows, obviously plenty outside, while various electric ceiling lights filled in the rest inside while decorative string lights outside. There was one TV while I couldn't recall any music playing in the background. https://www.yelp.com/user_local_photos?select=aIwtYoCui3HUaYfK0RePDQ&userid=8jVT2inwc8GIQ6sH2UG9Vw ATTIRE Totally casual, so I would normally be in a t-shirt, boardshorts, and flip-flops. OVERALL The service department of Santa Barbara Honda treated me as well as possible, and I couldn't be more happy with how everything went throughout the entire process. Again, I had nothing to compare the price of the key replacement, but it seemed fair. Chuy was awesome and made sure I got everything I needed! I found complete value based on the prices, service, and experience noted above (TOTAL paid experience was around $317.00 BEFORE any discounts and/or tip). And, they accepted my credit card of choice... AMEX! 5.0 STARS read more

Santa Barbara Honda - Waiting Room (02/02/24). @Honda #SantaBarbara #Goleta #CarRepairs #ServiceDepartment - Car Dealers Near Me - Goleta, California

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I went to Santa Barbara Honda to look at a vehicle that looked decent online it was a used car with low mileage, when I saw the car it looked pretty beat up for having the low mileage that it had. I expressed that I would not be financing through them if I decided to purchase the car which ultimately I did not do, after a few months I get a letter that they ran a hard credit check on me for their financing which really pissed me off and I feel that was pretty underhanded of them, Now I am questioning if that was the actual mileage on the car or if they rolled it back. Buyer beware of this place and their sales tactics. read more

Heads up, everyone. SB Honda just started adding a 3% charge for customers who pay by credit card. No signs, no notices (except buried in fine print). I discovered, after paying, that I was charged an extra $31. Your choices are to pay by debit, or go to another shop. Has anyone tried Angel Auto Repair on Fairview? read more

Went to Santa Barbara Honda to have an oil change and tire rotation on Saturday. Although I had heard about and have had horrible service at this service center, the service was included when I purchased a 2025 Honda Accord. I was hopeful that MAYBE they had turned things around!!! I was MISTAKEN. Worst experience ever!!!!! My key was lost and I had to wait an hour to get a new one programmed. I then had to drive home and get my emergency key with codes because it was no longer compatible with the new one. It took HALF my day to get this resolved. My settings were no longer set, my clock was off, and a system update announcement was still showing after I was told they had done one. When I returned home I decided to YouTube how to change everything rather than return to the service center for fear they would lose my entire car this time. NIGHTMARE!!!! read more

Terrible establishment! Wouldn't let me leave, even after I told them a dozen times I didn't want the car I test drive. I had to find a moment when he walked away to jet out to me car, and would you believed they chased me down and literally stood in the way of my car to prevent me from leaving?!?! Unacceptable, harassing behavior. If I could give them a zero-Star rating, I would. read more

Huge shout out to Yon, Tyler, Josh, and Robert for making it easy for us to lease a new crv! Together they made the process smooth-offered us a terrific deal- and walked us through the paperwork with patience and humor. Highly recommend this dealership! read more

Santa Barbara Honda - Car Dealers Near Me - Goleta, California

My husband and I went to look at a used hybrid and wanted to purchase it, cash in hand ready to make a deal. The finance guy said he didn't have wiggle room on a used vehicle but could offer a great deal on a new one . Cool, we'll look at them. We knew what we wanted and the color. They kept pushing ones in stock. no, we want a specific color. After 4 hours on a Saturday night, we finally were so tired and hungry and we kept telling them we had people at home that needed care, we agreed to a dark blue hybrid. We wanted to come back the next day to finish the paperwork but they kept insisting we were almost done. Finally, by 9pm (5 hours later) we had to walk out , they still tried to stop us. We met with no less than 5 people that day and left with no car. Fast forward to a week later and we go to Ventura Honda to look there. The salesperson keeps us waiting so we wander over to Subaru. 2.5 hours later we have a new Forrester Hybrid, only dealt with 2 people, the salesman Lars and the finance guy. We are thrilled with the car and it was so easy! We have purchased several cars fromSanta Barbara Honda and Toyota and were loyal to both, not anymore after our horrible experience. Their pushy, immature tactics were not only irritating but insulting and disrespectful. Angel was a great salesman but the rest can go kick rocks. read more

To Whom It May Concern, I'm writing to formally express my deep frustration with my recent experience as the owner of a brand-new 2026 Honda Passport TrailSport Elite, purchased from Santa Barbara Honda. Within 3,000 miles, the vehicle experienced a major mechanical failure -- the VTC solenoid broke apart inside its housing, with broken pieces lodged inside the engine. According to the technician at Tyrrell Honda in Cheyenne, WY, this failure was highly unusual and likely due to improper factory assembly. The technician had to disassemble multiple components to access and remove the debris before the repair could be completed. For a brand-new vehicle, this is deeply concerning and raises serious questions about Honda's quality control and manufacturing standards. I was stranded with my family while on a road trip, and no loaner vehicle was offered. The vehicle remained in the shop for most of our trip. After the repair, I was informed that a socket tool had been accidentally left inside the engine compartment -- an alarming oversight that could have caused further damage or safety issues. Shortly after receiving my vehicle back, we noticed the air conditioning system stopped working properly blowing non cold air. Back at Santa Barbara Honda, I was told the AC condenser had been damaged by a rock and would not be covered under warranty. The repair was quoted at over $1,600, and the part was on backorder with no estimated arrival date. I'm now facing a costly repair on a vehicle that's barely broken in -- with no clear resolution in sight. To make matters worse, I was attempted to be charged a diagnostic fee of over $200 that had never been disclosed upfront. When I questioned it, I was met with a guilt trip -- told that removing the fee would come out of the employee's paycheck. This kind of emotional pressure is completely inappropriate and unprofessional, especially when the customer is already dealing with unexpected failures and expenses. I purchased this vehicle with the expectation of Honda's reliability and professional dealership support. Instead, I've experienced breakdowns, negligence, poor communication, emotional manipulation, and a lack of accountability -- all within the first few thousand miles. To other potential Honda customers: Be cautious. Even a brand-new Honda may suffer critical failures -- and if it does, you may be left to absorb the cost, the stress, and the consequences on your own. This is not the experience Honda promises, and certainly not what I expected. I sincerely hope Honda takes this situation seriously and reconsiders how it supports its customers and stands behind its vehicles. I expected better from this brand -- and I'm still waiting for them to prove they deserve my trust. read more

I have bought cars before but always have that heavy nervousness in purchasing cars, it's just so stressful BUT as soon as we walked into the lot we were treated with such a Big Welcome and they had my Van available already for us to see and test drive it. I traveled about 3 hours away and it was just easy and they treated us with respect listened to our concerns and helped with everything we had concerns about. Brannon and Angel were amazing to work with and Our Sweet Girl that also helped with I am so sad I forgot her name. Thank you bunches. From your forever Duenas Family Customers read more

I would never buy a vehicle from SB Honda. I got hustled into buying a car I didn't need. Didn't want and couldn't afford. I didn't get the value for my car and never reimbursed for just replacing the locking system the day responder $1,000 plus at their repair department. It took over 3 months to receive the funds from cancelled service warranty they don't work with you or give you customer service. They work for the almighty $ for SB HONDA. GOOD RIDDENCE!! read more

The SERVICE department here is amazing. Tony recently left for a new gig at Ford in TO but we now work with Luis and he is AWESOME! The sales department is another story..... be careful! read more

Came in to test drive and said I was NOT ready to buy that day and their team was relentlessly keeping me at the table trying to convince me to commit to a deal in that very moment. I asked repeatedly for them to provide me with additional information on rebates and asked to see another car they had on the lot and they kept pushing a deal and not giving me additional information I asked for or time and space to think about the deal. I finally just left and called back a few hours later with a counter-offer and an employee called me "babe" on the phone. I felt extremely disrespected and unvalued as their customer. Had a MUCH better experience working with DCH Oxnard and Honda Santa Maria and will be working with a dealership that treats me with respect, provides transparent pricing, and gives me the time and space I need to make an informed decision. read more

First, I want to say that I've been a lifelong Honda fan. The first car I ever drove was my grandmother's Civic. The first car I bought on my own was a Honda Fit, which still runs perfectly and now belongs to my little sister. In 2020, I purchased a CR-V that I absolutely loved and planned to keep long-term -- possibly even as the car my own child would drive someday. Tragically, that CR-V was totaled in an accident just last week with my husband and 2-year-old in the car. Thankfully, they are both okay, but it was an emotional and devastating loss. I saw it as a moment to upgrade for our growing family -- I'm currently 5 months pregnant -- and naturally, I turned to the Honda Pilot. I've done my research and know the value Honda offers, which is why it's the only brand I will buy. That brings me to the experience I had with Santa Barbara Honda, which was not just disappointing, but deeply frustrating -- so much so that it actually brought me to tears, something I'm embarrassed to admit but feel is important to share, because it reflects how upsetting this process was. I found a used Honda Pilot online that was exactly what I was looking for. I called the dealership right away to confirm its availability and be upfront about my budget. I knew I was at the top end of what I could afford, so I asked directly if my budget was workable or if they could offer me their best price. We called three separate times because we were told someone would call us back -- and no one ever did. When we did get someone on the phone, we were pressured to drive in (about two hours away), but no one would give us a price or even a rough idea, despite my repeated requests. This went on from 12 p.m. to nearly 5 p.m., when we were finally told the car wasn't even on the lot because it was on loan -- meaning if we had driven there as they kept pushing, the car wouldn't have been there. Still, I followed up again on Monday. I again asked clearly if my budget was reasonable or if they could tell me what was possible before I made a nearly two-hour drive -- with a toddler -- to see it. I was told the sales manager would call me at 2:30 p.m. He didn't. When I checked in again at 2:45, I was told they were "slammed" and that someone would get back to me. I checked in again at 4 p.m. Still nothing. Finally, around 5 p.m., they gave me a "best price" -- that was higher than the price listed online. At this point, I felt completely dismissed. Clearly, they hadn't listened to anything I said about my budget, my situation, or my needs. When I pointed out the price being less online, I was met with a patronizing, "What is that -- a difference of $35?" from Maury, the employee I had been communicating with. That comment was infuriating. Obviously, I'm not going through days of back and forth over $35 -- it's about the principle and the way this entire interaction was handled. When I responded that I was disappointed by how dismissive the process had been, the reply I received was, "If the difference is truly over $35, I'm sure we'll have no problem figuring that out for you. We're here until 8 p.m.!" It felt like he was trying to make me seem petty -- as if I was being unreasonable over $35 -- when in reality, I had clearly communicated I was hoping for around $1,500 in flexibility. And if that wasn't possible? They could've just said so from the beginning. Instead, I was dragged through a two-day sales dance, only to be told I was basically overreacting -- then offered a deal $1,300 under the online price. That's a deal I would have absolutely considered from the start. But at that point, I felt manipulated. I felt like they had been trying to wear me down instead of just being upfront. Even though that car was a perfect fit, I couldn't go through with the purchase out of principle. No car is worth being made to feel like a nuisance, or like your situation doesn't matter. This experience was not only disappointing -- it was dehumanizing. I've never felt this way at any Honda dealership before. And after everything I've gone through -- from a serious car accident to trying to protect and provide for my family -- this was the last thing I needed. read more

Be honest and not con customers. Parent took there car to be services with an establish of 1000$... the car had no issues going in... now a week later no car and they are talking 8000$!!!? Might want to avoid read more

High pressure relentless sales tactics. All I wanted to do was look at a car. Next thing they make promises and assurances on price and that they would accept trade etc. so I agreed to run credit. Nothing and I mean nothing came to fruition on represented price, etc. Tried to respectfully bow out. If you want slick sales pressure this is your place. Repeated phone calls after asking them multiple times to strop calling me. I've blocked them and then they continue to call using different numbers. I would rather take a bus than buy/lease from Santa Barbara Honda. read more

This is terrible beyond belief! No car. No updates. No help. What do I do? Paul the manager told me they were taking it to Mercedes. but no return call when I ask. I feel ripped off and that I have to sue. So awful UPDATE: They called to say the car is at the Mercedes Dealership in Oxnard and might be back tomorrow. I called the Oxnard dealership and no record of a 2018 there from SBH. I called SBH and they said all I do is hang up on them. What to do? read more

I have had multiple terrible experiences with the service department at Honda. Multiple occasions of bringing my car in for a service light turning on them having the car for multiple days and then right when I get the car back the same light turns on immediately. Recently, my brand new EV car that I've only had for not even a year shut down completely in the middle of the road and I needed to get my car towed there. I was told that I wasn't able to get a loaner car that day. I had to work the next day and go drive to pick up my daughter an hour and a half away so that was obviously not an option for me. after arguing with them for an hour I was finally able to get a loaner car which they try to make me pay $40 a day for and I said absolutely not. I went back the next day to check on everything and they said my car was fine, but there was an issue with the tire and apparently there was a nail in my tire, but they didn't work on it because they didn't have my approval so I still didn't get my car back on Monday after I had to dropped it off on Saturday. I had gotten a tire patched about a month before and it had cost $45 and then this time they told me it was going to be $55 so it went up $10 since the last time I had been in there in less than a month. At this point, I don't even trust them with my vehicle. I am beyond upset at how they have treated me. I was stranded in the middle of the road for over an hour because my car shut down with zero warning. It was an extremely scary experience and I felt absolutely no remorse on their end and they did not try to accommodate me without me having to get extremely upset. I would never recommend buying a car from Honda or bringing it to Honda service center. Also, the guy that I was speaking with in the service center, Luis, was very rude and unhelpful and coming from a situation like I did the least he could do is be friendly. He was acting like I was putting him out for asking for a loaner car when I was completely out a car that is under warranty. if I could give them zero stars, I would. One more thing the sales department was not much better. I told them my worries about driving a car that had completely shut down on me and was pretty much left with the only option is getting another lease which they were trying to offer me $800 payments a month which I'm paying $360 right now. I told them there's no way that I can afford a payment that high and that I guess I have to take my car back and now I'm stuck with a car that I do not feel safe driving and no one seemed to care nothing was solved and I was there for about two hours and left with zero problems solved. I will say the service centers general manager that came out to explain the issues going on with my car was helpful and explained everything very well. This is the first yelp review I have ever written also so I'm not someone to complain about things just FYI read more

Not only did their ineptitude and lack of skill cause me to be stranded on the highway with three tires falling off, they are so unskilled, they cannot create a car key that lasts for more than 2 years. The defective keys they make will leave you stranded. Their charges for fixing mistakes due to their own poor workmanship and lack of skill are four (4) times what decent car repair facilities charge. Between the lack of skill, the nonstop lying and deceit, best to have nothing to do with this Honda dealer ever. read more

Just an absolutely lousy and dishonest experience here. I had the service department charge me 20% restock fees, an absurdly high $2k added fee, for reshipping exorbitantly priced 'parts' that apparently came from the Santa Barbara Auto Group, literally just a few short miles away (UBER would charge $30 to get there), and is NOT an Acura dealer, which my car was. The 'AI' assessment was this round tripping cost $300-$500 at the most. The parts director David Sanchez sent me a whited out, redacted cost assessment. Because he knew --he could not justify the expense he forced on me. Stay away. read more

Amazing I went in and the showed me a Prelude car which I was interested in and the said make an offer so I called and asked if I could make an offer and he said of and I started to make an offer and he insisted of listening to my offer he's stated tell me why he could not accept it. High pressure sales play stay away read more

*UPDATE* Van shut off on us again. Twice within a couple of hours. Of course, in the middle of traffic. We haven't been killed yet. Battery replacement was working, up until now. Dealership in Ventura replaced that alternator today. When I picked up the van, I proceeded to start it. No luck. Technician came out with a jumper. Reminded him that we had just bought a new Honda battery ($450!). He couldn't get it jumped. Had no choice but to leave the van at dealership. Pretty obvious that we were sold a defective product. But SB Honda nor Honda are jumping to help us. Picture is of van being towed on Tuesday. From the spot it shut off on me. Time to reach out to our local news consumer reporter, in hopes he can help us out. Stay away from SB Honda. I believe they own SB Toyota too. Was thinking of going back to SB Honda and trading up to a 2025 version. Anyone think SB Honda would be willing to give us top dollar for our trade? read more

Santa Barbara Honda - Car being towed to dealership. - Car Dealers Near Me - Goleta, California

Here's what the sales manager texted me: "Okay well then I am not the dealer to do business with you. I think I know why no one is sending you quotes. You make it very difficult for a dealer to make you a deal." So I called another dealership, got a huge discount to MSRP, and bought a car a few days later. Don't buy from this dealership if you intend to negotiate. Only buy from them if you want to pay more. They also refused to provide a monroney label for this type of vehicle. Even if it's not in inventory, they can provide one. There are many vehicles in inventory with the exact same specs. read more

Santa Barbara Honda - They also refused to provide the Munroney Label, which every car in the US has. - Car Dealers Near Me - Goleta, California

The service department is horrible! No communication nor updates, then gave some lame excuse as to why they hadn't even gotten to my car at the promised delivery time, not to mention they promised delivery at 6pm when they close at 4pm. read more

I have NEVER dealt with more push sales people in my life. They don't listen to what you say. They just want a sale. I realize that is their job and how they make money but they also need to listen to the customer. Because of them I am no longer interested in the Prologue or any Honda at this point. Unless you want to be frustrated and harassed stay away from this Honda dealership. read more

Management needs to take a serious look at the service department. There is ZERO reason why a vehicle I purchased 7 months ago, with minimal driving, should have the brake pads already ground down to the metal! Completely destroyed the rotor. Who is inspecting used vehicles before they're released for re-sale? read more

Santa Barbara Honda - Brake pad - Car Dealers Near Me - Goleta, California

Update. Cancelation process started on march 10th with Honda care (not the dealer) and then contacted dealer about it and made sure it happened. Was told from someone at the dealership it would take 3-4 weeks to appear/reflect the total balance of the loan. 5 weeks later & 2 attempted contacts but always told "we'll call back" and no refund has been processed and the dealer has been sitting on the funds since Honda care says funds had been prorated refunded as of march 10th to the dealer to distribute to Honda financial but they've yet to do so and never communicate when being reached out to. Horrible customer service & way to contract business. No manager or GM is willing to speak to get the matter handled. What a joke read more

Santa Barbara Honda - Car Dealers Near Me - Goleta, California

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If you want to overpay, this is the place for you. Only quote offered was MSRP plus crappy dealer add-ons. When Sales Manager complained that I wouldn't counter-offer to begin negotiating, I offered 20% below MSRP. He said I wasn't serious and wouldn't negotiate. Does anyone think quoting MSRP plus overpriced dealer b.s. add-ons is a serious quote? And don't get me started on their service, no follow-up on warranty and recall repairs; but every time the car is in for one of those it seems to need every fluid and filter they have in stock. Even though our certified mechanic just tested all the fluids and filters. Literally rip you off coming and going. read more

I'm visiting from San Diego and had a minor accident and damaged my driver side mirror. I went in to the Service Department not expecting a positive response but HOLY COW!!! What a pleasant surprise!!! From the young man who checked me in to the sales staff to Chuy, who helped me calm down and assured me that my side mirror was available and they could repair the damage and the scrapes within 2 hours. And they did!!! I love this team!!! Would have never met them if I hadn't had an accident but sooooo glad I did and got to meet these amazing people!! read more

Santa Barbara Honda - Car Dealers Near Me - Goleta, California

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Edit: Because calmer heads on Yelp reviews need to be addressed... my calmer head. While the situations I mentioned happened, and my terror was tangible, I want accountability. But sometimes, that's just not possible and I need to accept that. Paul tried to help us, shared his own experiences, and gave us tacos when the first episode happened. His dealership doesn't deserve 1 star, and I apologize for that. But I'm leaving my review because Odyssey owners should go in eyes wide open with the "idle stop" feature, and the protections not available to certified vehicles if something goes awry. Excitement turned to terror, with a vehicle purchased at this dealership. There's no over exaggeration in play here. Due to negligence I perceived, on the part of the dealership or alarm company they align themselves with, the vehicle became dead weight not once but thrice. Once in the middle of a traffic ridden intersection, in a Camarillo parking lot, and finally in a busy school left turn lane. In that busy intersection? Car brakes screeched to keep from hitting myself and other cars stopped behind me. Accidents I'm grateful an amazing police officer kept from happening. The dealerships attempt at helping us, after a scathing yelp review, seemed successful, until it wasn't. A third episode left us no choice but to seek legal counsel. Sadly, I no longer trusted Paul or his staff, especially when a document obtained had a forged signature. Sadly, We are now the owners of a 2022 Honda Odyssey, that still occasionally loses all power when the "idle stop switch" isn't bypassed. It's completely normal to me, but I forget about my passengers, as my poor sister can attest to just last week. Her panic was palpable. Is this van a lemon? Maybe. But certification on vehicles protects manufactures and dealerships from worrying about such things. A sale is a sale, never forget that. As I play, Russian roulette Van Stop edition with my $40,000 dollar van, that's a fact I'll certainly never forget ever again. read more

After endless back and forth, I was told it was worth paying 10% more than other dealers charge for the convenience of doing business in Santa Barbara. THE WORST HONDA DEALER!!! read more

Thank you SB Honda for the great reminder as to why I never go to dealerships anymore. You have a great product that sells itself. The problem is that you are the 'stereo-typical' say anything (truth or lie) to sell a car. Your young salesman talked in circles and made sh*t up. Not my first rodeo. This is why most people go to Ventura and Oxnard. Do better. read more

Second update to this review and it's only gotten worse. They keep calling me inviting me to waste my time because I live 2 hours away and I keep explaining that things need to be done a certain way. They tell me they're gonna call me back and then they always ghost me for a week and start over. I don't enjoy having my time wasted with games I 100% wouldn't recommend here because they play bait and switch read more