They took care of an annoying error message on my new truck that I bought from a different ford…read moredealership. My service advisor Omar communicated the situation well all throughout the process. When I came to pick up my truck after hours with my emoto, a whole team of guys were happy to help me load it into the truck. Thanks a ton!

DO NOT PURCHASE ANYTHING HERE. I SWEAR YOU WILL REGRET IT FOR THE REST OF YOUR LIFE…read more I purchased a new car from here and it's been 2 months and I STILL HAVE NOT received anything from the bank in regards to where I make a payment for my car. I call and call and I never get call backs. As it turns out my paperwork was never filed to their lender. And they got some reason didn't "catch it" until I brought it to their attention that something is not right. Well stupid us we decided to buy a truck from there as well. Keep in mind in one month we spent a little over 100k with 2 cars there. Everything for the truck is done in a reasonable amount of time I get my plates and registration. A month later I get a bill from their corporate office saying I owe them like $500 bucks. Wtf. Also trying to get parts from service is terrible. So incompetent, lazy and rude.

This review is mostly for Santiago, who is a great sales rep, but also the dealership, everyone…read morethere was very transparent about the purchase. I was in the market for a used Jeep, and the one I found at this dealership (it was a lease return) was a 2022 Jeep Sahara 4xe, which is a plug-in hybrid with a 4-cylinder turbo engine and 8 speed automatic transmission. This isn't your father's Jeep to say the least, and I was skeptical, but it was the trim/color I wanted and loaded with features. I spoke with Santiago about it on it on the phone, he answered some questions about the hybrid set-up, and scheduled a time for me to come look at it. Mind you this is in Santa Barbara, and I live in LA; from my house this is a 1.5 hour drive with no traffic. Santiago inspired some confidence, otherwise trust me I wouldn't have spent 3+ hours on it. No rush at the dealership, I walked around it and inspected it for a bit while asking Santiago some questions. Some minor scratches but other than that it looked brand new. I even checked the engine bay, and Santiago showed me some not-so-obvious things e.g. the rear panels come out. Test drive was basically "where do you want to go", so I drove it around town for a while, and then on the freeway for a few exits. I did a lot of testing at different speeds and acceleration to see how the hybrid drivetrain worked, gas engine on/off etc. Worked flawlessly with 34k miles on it. It was worth the price, so I bought it on the spot. Financing was easy, and they offered a 3 year bumper-to-bumper warranty for a monthly fee, so I took it. I will cancel that after a while, I did it just in case there was something wrong with it that the dealership didn't catch (e.g. something with 4 wheel drive behavior). Came with 4 brand new tires, and a brand new spare! P.S. I was curious what the negative reviews were about, and every single one of the ones I looked at were for service, and most of those for Dodge vehicles. I can't comment on the service of course not having used it, however you should look around at whatever dealerships are a reasonable distance from you, and use the one that is best reviewed. You can use any dealership with the original warranty.

I am a dyed in the wool Jeep fan boy. In the last 30 years, the only non wrangler vehicle I've had…read moreas a daily driver is an XJ (90's Cherokee). Literally the only thing that makes me consider not getting another jeep is having this dealership as the local jeep dealer. Every single interaction I have with this place makes me wonder how they stay in business. Everything about this place is just horrible. Service is a nightmare every single time. Whoever is in charge of this outfit needs to be fired ASAP. I'm done. I've spent so much money here, I've sold them a jeep, I get all my service done here, and I'm just done. They just don't care about people and it shows. They don't care about the vehicles or the service, and it shows. This outfit is shameful, never walking in those doors again. You shouldn't either. Everyone hates this dealership and crown in Ventura is just as bad if not worse. It literally kills me. I hate everything about this place, just look at the reviews and make your own judgements.

Accepted same-day appointment for an oil change. They offer…read morean Uber service which they pay for your way to and from where you are going if you do not want to wait for your car at the dealership (this is their version of a shuttle). The team was nice and I appreciated their service. The one thing I want to note is that the car had this noise that would occur thereafter, but we weren't from the area to really have the time to go back.

The reviews match my experience: pushy sales tactics and no concern for customers. I have purchased…read morea car from this dealer and attempted to purchase another. Never again. Their core strategy, as best I can tell, is to never allow the customer any say over the buying process. They will gatekeep whatever you want and they will make you wait for them to decide to give it to you. When I went the first time, they wanted me to agree to a purchase price *before driving the car* -- a purchase price with $6,000 in dealer markups. It took a literal hour of negotiating just to test drive the car. The purchase process continued exactly like that. They wouldn't text. They wouldn't email. They wouldn't provide straight answers. Every tactic was designed to keep me in person, at the dealership, waiting on them to let me move forward. It's an awful experience. My second experience there was exactly the same. I showed up wanting to see a specific car. I was seen by a sales person immediately, and yet it still took 30 minutes just to see a car. Not the car I wanted, an upsell model that I expressly didn't want. It then took another 20 minutes of sales pitches and waiting to drive it. And when the test drive was done, I was asked to wait again. I walked away. Despite having different sales people, both experiences were the same. A near-infinite number of tiny steps meant to keep you waiting and to wear you down, while they control the sales process. The more you resist, the more you wait. It's miserable. As I write this, there is a car I would like to buy from them (that I still have not seen), but I cannot bring myself to go through the process of dealing with them again. It's that bad.

I took my Prius in for a maintenance visit. Sadly, we'd been accidentally sideswiped by a tall…read morepickup truck that hadn't seen us, and it left rubber on our rear wheel arch. There was no real damage except to my nerves, and the pickup driver couldn't have been nicer when we both pulled over. We said, "No biggie, we'll deal with it." I mentioned it to Daniel when I brought the car in, and he said he'd have their detail guy look at it. It looked awful. I'm thrilled that Daniel bid it and his detail expert did a superb job all on the same day as our service. You'd never know we'd gently collided with a big pickup. I was really happy not to have to go to a body shop. It's nice when your dealership is kind, understanding, and gets your sweet ride back to you quickly. Thanks, Daniel! And the detail expert!

Salesperson Eddie was great and sales manager Tom was engaged and helpful. I called ahead of time…read moreand the test drive vehicle was ready to go. No pressure sales tactics, easy discussions with what I was looking for, and very reasonable trade-in offer. Was still at the dealership for about 4hrs total, some of the time was due to my deliberations but the biggest bottleneck was the financial department was a person of one with several customers ahead of me. One of the better dealership experiences I've had. Highly recommended and I'll be returning.

I don't know where all these one star reviews are coming from, I bought a car from Sia almost 8…read moreyears ago in 2016, a week later it had a problem with it's engine and it turned out it needed a recall. i called sia the man took my car that i had purchased and let me use one of his cars until he fixes it. when he found it it had to be recalled he told me it's gonna take a few months come pick another car of equal value!!!! this man is an honest man and my car has been with me since then i have a honda 2003. if you read this Sia is the man.

Amazing experience, I bought a Tacoma from them and the owner and Adrian were very patient with me…read moreand all my questions I had. Highly recommended.

Our sales person Pedro H. was very patient with us (along with other salespersons on staff…read moreincluding his manager Marco) - it took a few visits - we were deciding between a new Chevrolet Equinox EV or a used but very good condition Toyota Prius. Our current Prius has over 220000 miles on it - the vehicle is built to be extremely reliable, but at 220000 miles, we decided that if something major went wrong, we probably would want to replace the car. That said, we went back and forth - our other car is a Nissan Leaf that we have owned for 5 years. Still, giving up any kind of gasoline power was going to be a bold move. After all, in my early musical training, I learned "All Cars Eat Gas" when learning the bass clef. That's just it: All cars eat gas - except when they don't. Now we are full electric with our Chevy Equinox EV. With an over 300 mile range, it is as good as having a gasoline powered vehicle. You can read the reviews and decide for yourself. In the sales process, being low-key was great. I asked about different parts of the deal, and I really felt like they let me call the shots. The fact that Pedro is also the owner of an Equinox EV also made a difference. He could tell us stories (we got into a Toyota Prius 20 years ago just because the salesperson told us about his vehicle with 300,000 miles on it - salespersons listen up! Nothing sells like you using it yourself). There is the final element of every sales transaction, and that's the trip to the finance office. Now I have walked out of more finance offices than you could imagine! I mean, running shoes are good to wear to an auto dealer. In this case, I didn't need running shoes, and comfortable old sneakers sufficed. That's because Miguel, our finance person, presented all the options to us, but he did not give us a hard sell. We were out of there in record time! I can hardly believe it! If you want a dealer that will give you the space to take your time, go with Coastal Chevrolet. One more thing: When my wife and I met in 1999, she had a Chevrolet Lumina sedan and she absolutely loved that car! She is most appreciative of the fact that we bought a brand new Chevrolet! She said that was sweet (maybe that's why our nearly 25 year old marriage works so well). Thank you Chevrolet for adding a blissful moment to our marriage! Baseball, hot dogs, apple pie, and Chevrolet - remember that jingle? PS: My wife makes a wonderful prize winning apple pie! ...but neither of us plays baseball.

47 days after my trade-in, and my trade-in loan is still not paid off. Now I have 2 months with 2…read morecar payments. Completely illegal in California, as state law requires trade-ins to be paid off within 21 days MAX! Nobody is giving me any answers or sending me my sales contract, so I'm looking into legal options at this point since they lack the professionalism to fix their mistake that I literally have to pay for. For anyone else to be in a similar predicament, file a formal DMV complaint and a claim with their surety bond: Merchants Bonding Company Mutual, Bond #100249073

I had a great experience working with Chris to buy my first Audi (and my first pre-owned car)…read more Chris was friendly, honest, and fair. I especially appreciated the post-purchase support. When I noticed an interior issue I'd missed before buying, Chris had me come in and they fixed it immediately. Edwin in the service department was also a huge help. Five stars all around!

Brought my car in for a second service and was told it was due for the 20,000 mile job which was…read moretwice as much as a regular oil change. Upon paying my $700 bill I asked exactly what extra things were done. Basically the sunroof rails were cleaned and door latches were lubricated. Really?! I left feeling completely taken advantage of and second-guessing my Audi Q8 purchase again.

Let's be clear, I used this company to rent a Penske moving truck from. I know they provide other…read moreservices, so I cannot speak to that, but I have been moving my daughters in and out of college in Goleta for the past six years, and each time I used Penske, it's a smooth, affordable, and friendly experience.

Awful. When we arrived, no one was there even though we came during business hours. We had ordered…read morea van through their website and did not see one on the lot. We called and the guy who picked up the phone was so unbelievably unhelpful. He asked if there was a van there, we said no, and he said "well then there isn't one to take"...??? I asked why we were able to reserve on their website and he just muttered some stupid excuse that made no sense. He said he'd call me right back after he looks into it but he never did. Just order your uhauls from an actual uhaul store and avoid the headache of this place.