So happy with our car buying experience with Brent at Audi Concord. He was really nice to work with: responsive and knowledgeable, made good use of our time showing us only what he thought was in line with what we wanted, and went out of his way to make sure everything was right and complete. Non-pushy and chill vibe. And, most of all, he didn't ask for a review!! Thanks, Brent, and see you next time. read more

I am not a big fan of car dealerships. In fact, I usually find a car I want, send my husband and let him deal. Not this time. Ryan Sousa and the Audi Dealership made this one of the best experiences we ever had getting a car. We had leased an A4 last year, loved it and decided we would like to see if the SUV version would meet our needs. It did, the only issue was the color I wanted , but it wasn't available in their lot. No problem for Ryan. He went on the hunt and within a few days, found the exact car. The paperwork was done to our satisfaction and we were out the door with our new car. Everyone we dealt with was courteous and friendly making our experience hassle free. Barbara R. read more

What a great buying experience at Audi Concord! This was our first purchase there and they made it exceptional!! We are SO GLAD to have worked with Bella Cousins. In our first phone conversation she helped us save time for our in person visit by getting required info ahead, we loved that. Bella was professional, courteous, and thorough in providing us helpful info. She has reached out to us twice since our purchase to confirm everything is going well and ask if there's anything we need. Bella you really went the extra mile for us!! Thank you! Chris McIrvin was awesome as well! We felt that every safety precaution was taken to keep all parties safe due to COVID and appreciate that. Can't wait for a road trip! read more

Just purchased an Audi! Would love to say a big thanks to Paul Rodriguez! His service is what helped us get a new car and I'm very glad he was there. Very nice man and I would definitely do business with Paul again + highly recommend him to help! Thank you so much Audi Concord. -Arnel Tomaneng read more

Bought our first Audi thanks to Robert and Chris. Excellent service and helped make the entire process smooth. We were able to fill out all the required paper work before even arriving. All our questions were answered throughly and they even gave us a teddy bear for our first child. Loved the experience, highly recommend. read more

I just got my 2018 Q5 from Audi Concord, Justin makes it really easy, everything is transparent, we discussed through mail and confirm all details, then we went to their office just for checking the car in person and finished all paper works. Things were so straight forward and easy for leasing a car there, and Justin is really responsive for answering any question we have. I'd say that was a really good experience :) read more

This is my 2nd purchasing experience through Audi Concord and it was exactly the same as the first. That is, it was awesome! Paul Rodriguez and Chris Montoya were spectacular sales guys and helped get me the right car at the right price. I will be an Audi driver for life :) Thanks Audi Concord. read more

There are a few occupations in this world that get a really bad rep - sometimes with good reason - car salespersons are one such bunch; so it was especially refreshing to be taken care of by this team of people who really understand the process of buying a new or new-to-me car from the perspective of the buyer, and absolutely turn that reputation on its head. I'm the type of person who researches excessively. I usually know exactly what I want and don't want to be "upsold", in fact the whole process of being sold to turns me off. I found Audi Concord through AutoTrader and put in a call to the dealership. I spoke with Gavriella who was immediately the kind of person I wanted to deal with - not pushy, knowledgeable about her product, and willing to talk to me about details most people probably don't bother asking about. In the first phone call I was won over enough by her demeanor to make an appointment later that week. I made the drive out to Concord from SF, not intending to buy necessarily, but ready to find "the one" if it was there. Long story short, I wanted a Certified Pre-Owned Allroad, and knew what it should have and what I wanted to pay for it. These guys had something like 16 in stock, three of which were attractive to me. The one I really wanted (Ibis white, Beige/Black interior) was not actually for sale when we got there, but Gavriella could see that was the one I really wanted and somehow made it happen. The thing that makes any business fly well, is the team as a whole. Once I'd decided on the car, Gavi's colleague Katrina ran me thoroughly but smoothly through the financing process, the warranty process, and the hand-over. Again, it was a great experience in which she outlined the available "extras" (extended warranty, protection packages, etc.), and then let me make my own decision without any "upselling" techniques. Both these ladies were awesome. The little touches like Gavi coming in on her day off to meet me, and the thank you letter she sent me the following week, really rounded out the experience as well. Do yourself a favor if you're in the market for new or pre-owned/used vehicle, go take a look at what Audi Concord has in stock, and do so knowing that if you find something you like, the team at Audi Concord is going to take really good care of you. You'll drive away feeling like you made a great decision. read more

Audi Concord - One happy customer with his new pal - Auto Repair Near Me - Concord, California

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I don't know anybody that looks forward to anything to do with an auto dealership -especially buying a car. In an era of online auto purchases, the dealership car buying experience is still a ridiculously and unnecessarily long process. Wish I could say otherwise, but my experience at Audi Concord was no exception. But, and this is a big but, I found the people at Audi Concord to be genuinely friendly, knowledgeable of their product, even hard working and not full of bs. My compliments to Kaye Dacosta -our sales person; and managers Eddie Martz and Tim Lofano. Ps. thanks for up-selling us from a very nice used Q7 to a really cool new Q8 at a pretty decent price. We've already driven it across the country on an epic road trip (btw, the Q8 is a superb interstate cruiser). Thanks y'all. read more

Audi Concord - #life'sabeach - Auto Repair Near Me - Concord, California

My experience the Concord Audi was spectacular!! The environment is bright and serene, the staff kind and accommodating, the scene so many kinds of prospective-customer-1st. I had scoped out Audi's for a very long time over the years, and came to the dealership with 1 car in mind. Paul R. was nothing short of brilliant! Never an effort to sell, he engaged my partner and I with the kind of care and attentiveness that behooves sales of all kinds to learn from. He paced me through all the selection possible for the car I had in mind - by doing so he put us at great ease. He brought out cars for us to examine, was never not willing to show us as we needed - from function to aesthetics to price, Paul was extraordinary. When our decision was made and it came time to negotiate, he worked hard to meet us where we were. He called his manager in to finalize the deal. I recommend Paul R. heartily, and would go myself again! His colleague Amber D, in finances, was also fantastic - she worked to make the matter of money as straightforward and non-plussing as possible! All in all, a fantastic experience! I highly recommend Audi Concord. read more

Just bought my second Audi 3 from Brent at Audi Concord. Both experiences were excellent. Brent is responsive and looks to establish a long-term customer relationship. Jamal also did a fabulous job walking me through the technology. Happy customer! read more

The biggest thieves and crooks on planet earth.. buyer beware, do not buy from them, or an Audi ever again... We leased our new Audi Q7 from Audi concord, Ryan was our salesman. They were the nicest and most friendly people throughout the sales process. The next day was when they flipped totally. They sold us our vehicle lying and without telling us there was a recall even when we asked them if anything was wrong with it. We came back the next day once we found out about the diesel scandal. We wanted to return our vehicle but Ryan Souza and Katrina grey the leasing manager assure us everything will be ok and Audi will take care of us...... lol what a bunch of lies. Should have insisted on a return. Long story short Audi is screwing us over as they say we are not owners, but leasees. They are not even giving us the lease termination option.... way to go Audi..... this will surely help more of your sales and company image..... great job on lying and cheating and the covering up everything. We went back to Audi concord to talk to Katrina grey the leasing manager and she did not even come out of her office to say hello, sent a coworker to tell us she was not there and to take a message, she was on the other side of the glass door and we could see her.. this is the kind of behavior and lying and shoddy customer service you will get if you go to Audi concord. Buyer beware, do not go there. Do your research and make sure to record everything as they will go back on their word guaranteed.. Do not buy an Audi ever again..... from a current Audi owner stuck in this company's catastrophe.... read more

Great customer service - they're thorough, quick, efficient and timely. I recommend working with Rob (salesman)!

The angels at Concord AUDI helped me at a very difficult time today. I had taken my mother to the ER for the 2nd time this week (in her Audi Q5 which is easier for her to get into). But when I wanted to return to the hospital, I couldn't get in her car. I thought the Audi key fob battery had died, so I accessed the funky hidden key in the fob but could not get her Audi to start. After 90 minutes of reading the manual, watching YouTube videos (all in the dark car because there was no light), dropping the fob between the seats, trying to access the battery by climbing through the back (having pulled my back the day before - I was determined), I finally resigned that the car battery was dead and I needed help. Carquest computers were down so they couldn't sell me the battery they had. Wheelworks never answered despite my 5 calls. AAA didn't have the battery. I called Concord AUDI but their parts dept was understandably closed (Sunday). Out of desperation, I called RYAN in the AUDI CONCORD Service Dept who confirmed that even if I could get a battery, I would not be able to get the trunk open to install it. Ryan consulted with EDDIE MARTZ who offered to drive to Walnut Creek with their portable battery charger so that I could at least get to the hospital. Eddie showed up in under 10 minutes had had me on my way. Above and beyond service. THANK YOU Concord Audi ... so much!!! read more

I'm going to rate them right below the middle. I went there to look at a car and the salesman wouldn't really answer any of my questions when i started talking about price. he kept say, we have 4.5 stars on yelp because we love to build relationships. In my frustration, i left and went to Livermore bought the car, and the funny thing is when i picked up the car with the specs i wanted a few days later... it came from concord audi. just wanted to add the name of the saleman: Paul Rodriguez but now.... i plan to have my new car serviced there because of the 4.5 stars on yelp! read more

Just bought my 2020 Q5 from Sean at Audi Concord! The whole team here is personable, professional, and knowledgable. The prices at this location are by far the best in Northern California, perhaps even beyond that. Besides a great deal, the staff make it very clear their top priority is to get you in the car YOU want that best fit your needs. With appropriate social distancing and constant sanitization between clients, my family felt safe & comfortable throughout this exciting purchase. Thank you Audi Concord, I am thrilled to join the Audi Family! read more

Well where do I start?!? I leased my second Audi vehicle (2019 Q5) at Audi Concord and couldn't have asked for a more professional and expedited process. Alex K. and his team are second to none. After visiting the Audi dealership here in Sacramento and having a distasteful and poor experience, Audi Concord really saved the day. With their attention to detail and the epitome of what customer service should be, I will continue to make the drive to Concord for all my future car needs. If you're in the market for an upgrade on all aspects, don't waste your time in Sac. Make the drive it's so worth it. PS, Alex even arranged my Amtrak ticket to Concord had a driver pick me and I happily drove home in my new car. read more

This was such a wonderful experience today at Audi! Gavriella Rhodes did such an amazing job today. This was my first time leasing a vehicle and I have zero regrets or buyers remorse at all! I gave her a specific budget and she came back and gave me a deal that was better than I had expected! I spent about 2-3 hours there negotiating and buying the car but it was well worth the trip. She is very knowledgeable and gave me the entire breakdown of what my Audi A6 can do and more. I honestly felt like she had my best interest at heart! All of the managers and employees I've worked with are A+ class professionals. I recommend anyone looking for an Audi to definitely come to Audi Concord! This was my BEST car experience at any dealership I've ever had in my life! Thank you Gavriella and Audi Concord, you guys are the best! read more

Audi Concord - The wonderful Gavriella helped me lease my first vehicle ever! This 2014 Audi A6 is already my new favorite car EVER! - Auto Repair Near Me - Concord, California

do not take your car for service at this location. the mechanics are lazy & they are lyers. they do not properly inspect your vehicle & they try to cover there asses with lies. do not let them tough your car read more

I couldn't have asked for a better experience. After going to Audi Livermore with no greetings at all, coming to Audi Concord was definitely an experience. Upon walking into the store, Salesman Paul Rodriguez was able to assist me in finding the cars I came for. I had two cars I've been wanting to compare side-by-side, and Paul offered to park the cars next to each other for a better visual comparison. Paul gave me honest opinions rather than trying to boost his commission. He was very patient and personable, which made it very easy to ask questions. He also made sure my family was comfortable under the hot weather. Although Paul didn't know all the answers to my questions, he made the extra effort to figure them out. The paperwork took a little longer than I hoped for, but that's expected - and worth the wait!. As for the pricing I requested within my budget, the Finance manager, Eddie Martz was able to honor with ease. Couldn't have asked for a better experience. read more

My wife and I purchased a pre-owned Audi A4 from Concord Audi. Our sales person, Kyle Sweet was fantastic and the entire staff was very accommodating, professional and pleasurable. We got an excellent deal and the process was seamless and easy. We will definitely return when it's time for our next car. Thank you Kyle Sweet and Audi Concord. read more

I just purchased a Q5 from Audi Concord and the experience was fantastic! I worked with Jarod, he was so knowledgeable, responsive, friendly and professional. He made the experience easy and helped me to ensure I got exactly what I wanted. Highly recommend going to see Jarod at concord! read more

My husband and I purchased a Q8 almost a year ago and not only is the sales side of this dealership phenomenal, the service is even better. Jarod and Patty at the Concord Audi are absolutely exceptional in customer service! We live in Santa Rosa and there isn't any other dealership or mechanic that I would take my Audi to. Both of them are so professional, sweet, and over accommodating. I honestly can't say enough about the two of them, except that Audi is very lucky to have them representing their dealership. read more

Went in for my yearly service and was chatting with Patty about the pre paid service plan, wanted to know if it was refundable prorated if I decided to trade up soon. I mentioned they had a car on the lot that had my attention, so she referred me to Erin Scordelis to check out the car. Erin got me into the Q5 I wanted, within the terms I needed. The first set of numbers we ran didnt work, but Erin got approval on some adjustments to sales price and trade, and boom, we had a deal. No sales pressure, smooth proces, the entire staff has always been wonderful. This is my 3rd Audi, and Audi Concord has always taken great care of us. read more

Audi Concord - 3rd Audi looks great in our driveway.. - Auto Repair Near Me - Concord, California

Howard Levinson, what a gem! He sold me my car last week. I've never experienced this type of treatment with any other car dealer or salesperson in my life!! This is my 3rd buying experience. He was humble, kind and very patient! If any car salesman wants a tip for success, take it from Howard Levinson! The last thing any buyer wants is to be pressured into purchasing a new car. Which has been my experience at every other dealership. I felt no pressure whatsoever with Howard, he went above and beyond to provide solutions if I wasn't happy with the deal. His colleague, Daniel who also assisted me was honest and very kind. An interesting and important observation I'd like to share.. I was shopping for cars for about 2 months, in and out of different dealerships in the bay area. Sometimes I was shopping alone, and sometimes I was shopping with a (male) friend. Up until walking into Audi (alone), I had not been approached right away by a salesperson at any of the other dealerships if I had walked in by myself. I've noticed, as a female if I walked into a dealership alone, the sellers don't think I'm a serious buyer.. it's very aggravating to be honest! I feel still in this day and age there is the unspoken assumption that women are unable to make large purchases/decisions on their own. It's absurd, however, not apparent at AUDI, and I thank them for that! I walked onto their lot, ALONE, and within 2 minutes Daniel approached me, he listened to what I was looking for and guided me to the right place. That was a first for me, and a pleasant thing to finally experience! Thank you, Daniel! My overall experience was a 10, from beginning to end.. I had no real intentions of getting an Audi, as I was about to settle on a Madza. I was there mostly by convenience and curiosity. The moment I was approached by Daniel, then Howard, then Chris in finance, and John the maintenance guy who spiffed up my new ride, it was smooth sailing. Even the floor manager came by shook my hand and thanked me for coming in, which was very nice. I told him, "You're welcome!" :) Everyone was gracious, patient and thorough! I even learned a few new car facts with my time spent with Howard. Did you know that by May 2018 all new vehicles must include backup cameras for safety? Yup! If you're looking for a lux vehicle at a reasonable price with many great options, go to Audi Concord and ask for Howard Levinson. I shared my experience with my sister, and she got to meet Howard the next day, now she is thinking about surprising her husband with a new Audi! Good business is all about making good relationships.. Thanks Audi.. see you soon, Howard! :) read more

I purchased a pre-owned 2015 Audi S5 from Audi Concord. Ryan initially took my call and welcomed me right away even as I walked in over an hour late. He thoroughly explained the exterior and interior pointing out key features as well as minor flaws like scratches in the used vehicle (to be expected and overall was in excellent condition). Test drive was equally thorough from the congested 6pm roads to the highway and the back roads. Back at the dealership we got to talking numbers. No pressure, great price and half an hour of paper work later I drove out of there with the car of my dreams! (Also shout out to Amber for the detailed but quick signing process) My Nissan that I drove there became an afterthought to me, but they kindly dropped it off at my house the next day. Thanks for the great customer service and I look forward to the first service visit! read more

Audi Concord - Auto Repair Near Me - Concord, California

Great buying experience. No hassles. Very courteous and professional. Brent Atkinson did a great job with the sale and the following support. read more

Audi Concord - Audi A5 Sport - Auto Repair Near Me - Concord, California

Tim Tyler and Baigal are super awesome! Very friendly, accommodating, and responsive to all my inquiries. They're a breeze to work with! Thank you!!! read more

We have just completed one of our best car buying experiences to date. From the introduction of the car through the signing of the contract every step was handled effectively and professionally. Our salesperson Brent Atkinson while new was extremely well versed on the plethora of features of the Audi Q7 and provided an excellent hands on overview of the vehicle. Leo Hsiao the Sales Manager was also excellent to work with - his answers were thorough and well reasoned especially in regard to leasing vs buying. I strongly recommend Audi of Concord - the entire experience was an A+! Thanks to all. read more

Hi All, My wife and I went in over the weekend with our 11 year old son and 9 month old puppy. We had an appointment with Howard, who was fabulous. The not so good. The two finance guys. So, I had pre-arranged financing through Travis credit union. We just going to buy a RX450H, for $25K. No big deal. I told Howard to let the guys in back(Finance) that I already had financing and was not interested in any other finance offers and just treat it like a cash sale. Here is where it gets weird. I go to get my second cup of complimentary coffee, mmm delicious Vanilla cafe mocha. Howard says, hey can I have your SSN? I am like you do not need that. He says, they want to check your background, standard procedure, "Just making sure you are not a terrorist or something." I am like "WTF?" I am here with my family, a 10 year U.S. Navy Veteran, served 3.5 years at Naval weapons station Concord and they are insulting my intelligence to get a credit app? Also, insulting me as an American Gulf War VET! Finally, after refusing to two finance people and just asking for a sales contract and bill of sale and telling them I DO NOT want my credit run, again already have financing/cash sale, they finally agree. BTW, my time is valuable, we have to get back to SF for an event. We finally get the contract and what could have taken 1-2 hours max, end up being 4. Again, Howard, our sales rep was amazing. The stars are for him, 5 stars. They did not earn my repeat business. My advise to you. Get your own financing and skip that dealer process. Tell them it is a cash sale. Do not haggle, just find your car, accept the price, pay, and move on. read more

Jamal Goolsby is the man -- professional, knowledgeable, and an overall cool, easy-going guy who made the entire experience enjoyable. We are new to the Audi family and couldn't be happier with our decision. Do yourself a favor and call Jamal read more

Wow! I can't stand the car buying process.... BUT Audi Concord and in particular Adrian our salesman made it a pleasant experience. Adrian was not a pushy car salesman. He took our feedback and tailored his techniques to us. He did a great job explaining and demonstrating the different models and options. Of course we weren't planning to buy a car today.... and we now have a new Q5 in the driveway!! Thanks Adrian and team!! read more

i bought a brand new battery on july 15, 2020 and every since audi put a brand new battery in my audi q7 i had nothing but issues, first i spend 565.00 to have a new battery installed but everytime i get in my car to start the car it has problems cranking , i took my car to audi 2xs since then to have a manager resolve this issue and i get a not so good reply , after numerous attempts to jump start this brand new battery i am left with a car that wont crank or start stranded away from home , i had to tow my car back to my house because the car wouldnt take a jump start , will somebody in Audi help me with this ongoing dilema please , i paid audi 880.00 total to diagnosis my car when i brought it in to install the new battery , what a waste of 880.00 dollars and i am still unsatisfied read more

Adrian, the Audi Brand Specialist, helped my wife and I yesterday with his outstanding service getting our first Audi A4. I'm a big believer in how service can differentiate one company from the other and Adrian clearly made it a 5 star performance! read more

Audi Concord - Auto Repair Near Me - Concord, California

First, they ripped me off to replace a broken fuel door actuator which is fault with the car. Then, they gave me back my car with an empty tank after I had just filled it a couple days ago. read more

This is a somewhat belated review of a used non-Audi car buyer, but I felt it important to share my positive experience with all who are considering Audi of Concord--which I will abbreviate as AoC for simplicity sake--as a destination for their next car, whether it be new or used. To better understand my experience at AoC, I am a Deaf person who communicates primarily through American Sign Language (ASL). Although no AoC staff to my knowledge knew ASL, they went above and beyond to patiently engage in typed and written communication with me. A week before I stepped a foot in the dealership on September 30, 2017, I found via AutoTrader a vehicle they had in their used stock: a rare 2014 Subaru Impreza WRX STI hatchback (5-door) with just over 11K miles on the odometer. I had a sedan (4-door) version of the exact model, but due to lifestyle changes and my intention of getting a canine companion, I needed a hatchback with roomier and more usable interior to trade in my sedan for. I was not about to give up the turbocharged 4-cylinder AWD power with beloved rumble mated to 6-speed manual transmission. I sent AoC an email to express my desire for said vehicle, and got contacted by Daniel Keating, who graciously texted back and forth with me. After I had filled out a financial application via AoC website, Daniel and others got me one of the best deals I could ask for, despite my fair credit history. The offer for my trade-in exceeded the Subaru's Guaranteed Trade-in Value. Sure, I could just sell it to private party and squeeze a couple extra thousand dollars out of the sale, but I personally was not willing to go down that route at the time. AoC also took a couple thousands off their listed price for the hatchback, even though they knew how desperately I wanted it and could have taken advantage of me in that knowledge. But they did not. When it came to meeting with the financial manager to sign an agreement, I got an even better deal: a gap insurance included in my 10-year/100K-mile Audi powertrain warranty. I will always prefer a warranty tailored for luxury German automobiles, and it is indeed superior to Subaru's factory warranties. My wife was supposed to be a co-signer. Only problem? She was not with us throughout the buying process. The dealership was in Concord and she was in San Jose. Due to her schedule she could not come to us that day. But they had an awesome solution, and that was to send one of their guys to drive to where my wife was with the paperwork for her to sign on the same afternoon! Before I knew it, I was driving home the like-new STI (2014 is the last year of the WRX/STI hatchback body style). I hope this review gives you an idea of how respectfully, friendly, and professionally they conduct their business. read more

Just purchased an Audi TT roadster from Audi Concord. Having leased/owned 5 Audis over the the last 14 years, I am beyond impressed w/this dealership. We moved from NY to CA last year after a long-running loyalty to our Westchester Audi dealer. Concord's team is stellar, especially our salesman Paul: from greeting and test drive to finance and delivery. He came in on his day off (w/a baby on the way any day now!) to ensure any questions were answered and the car's systems were synched. Alex was also incredibly supportive in the finance/Docusign process. Attention w/o pressure. COVID sanitized, meticulous focus on details, personable staff, and a calm, quiet vibe throughout the showroom. My dad was a GM retiree; I grew up around cars and understand what goes into sales and service. Could not ask for a better car-buying experience. #KudosAudiConcord read more

The service staff is friendly, and they take care of you by providing a service car; however, the actual repairs/diagnosis are sub par. I recently went in for my 65k mile service, and they recommended I change my front brakes as well. I had the brakes changed, and within 500 miles my brake light starts flashing. I took it in, and they said "the brake fluid must not have been burped, so we topped it off". As it turns out, both my front brake calipers are now leaking. I won't be letting them touch my vehicle again. read more

My husband and I were undecided on what vehicle to purchase the Q7 or Q8. Tim Tyler our sales rep. answered all our questions and helped us decide which vehicle was right for us. No sales pitch, no pressure a pleasant experience and we selected the Q8. Thanks to Bret Atkinson for explaining the features of the car. Many thanks to Tim for his professionalism. read more

I'd like to start by saying not everyone here is bad and I understand people are usually just trying to do their job. If you are buying a car here ask for Howard he was very pleasant and passionate about the cars. I've never gone out of my way to leave a bad review but I'm so disappointed with this dealership, mainly the service department. I have a 2018 Audi SQ5 roughly 17k miles. One day while driving I had a large piece of trim (the half circle about an inch thick that goes around the wheel well) come off. When I called to set up the appointment I was a little thrown off feeling the person on the phone had been kind of rude but no big deal. I bring my car in explain what happened they take a look. It's clear I wasn't hit, I didn't hit anything, nothing indicating why this part came off (never had a quality issue like this in 10+ years with multiple Audi's in my family). Now I'm not expecting this to be covered but I'm hopeful due to the circumstance that it had to have come off because of a production error that it might get covered. Well we go back inside they say nope you're 5k miles passed the coverage and you need to take it to this body shop around the corner (I guess they couldn't order the part and paint it black). I get quoted for $800 for this part. Fast forward a week and I'm looking for a new car at Audi Rocklin when I tell them about my SQ5. Long story short they tell me to take it to their service department where their service manager says the same thing that it's not covered, however she can ask Audi due to the circumstance if they will cover it. She said "it doesn't hurt to ask". Well, one day later Audi said they would cover it because they are an awesome company and if it weren't for people who actually cared at Audi Rocklin I would have been out of a thousand bucks. (Not to mention if Audi corporate had said no to covering it Audi Rocklin was already hooking me up with about $200 off) Overall, I'm disappointed that all it took was for someone to care at a different dealership when Audi Concord could have easily done the same thing but didn't even try read more