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    AUDEMARS PIGUET

    4.3 (49 reviews)
    Ultra High-EndWatches

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    Kyle W.

    I have been to this boutique many times over the years. I felt the need to write this review today because of the excellent service I received from Ebony (sales) and William (service). These individuals have been so kind every time I'm in the boutique - they make my time feel important and are patient in answering all my questions. Thank you William for all of your time! I highly recommend this boutique for both sales and service of this amazing watch brand

    Been to this location and have purchased two watches. I have nothing but great things to say and it can all be attributed to Daniel whom represents the brand extremely well. From the second I met Daniel, he treated me the way I would have wanted to be treated by anyone. Not just any sales associate, I mean ANYONE. He genuinely wanted to know about me, my interests, and what made me want to come by. He understood and noted what I was interested in and always offered me something that was right up my alley. Never once did he try to sell me something he didn't think I'd like. I appreciate that it felt as if he was definitely considering my preferences, but also making sure whatever watch came my way would be thoroughly loved, enjoyed, and appreciated the way it should be. Even when picking up the watches, each time we would spend some time chatting and catching up before getting into the transaction which made it an even more so welcoming experience versus other places that may try to get you in and out quickly. I truly hope everyone that is looking to come here is able to work with Daniel as he cares for the client as much as he cares for the brand. He is an excellent representative for AP and I'm grateful to have crossed paths with him!

    Box provided. No documents.
    Jiffy M.

    What started off great simply turned awful after a couple of thousand dollars changed hands. In short, AP Beverly Hills sent my Royal Oak 4100BA to Switzerland for repair a year or so back, the watch came back perfect albeit with a new movement and a new crown. I called and sent no less than 2 emails to AP/Kimberly inquiring about exactly what movement is now in my watch to no response which is super frustrating and unprofessional. I have the original box and papers that no longer match the watch. I was provided nothing in the way of documentation (save my payment receipt). I understand some people spend a lot more money but one would assume they value every customer.

    eric b.

    I understand this brand is ASTRONOMICALLY EXPENSIVE BUT.... Just to get the employee to look up a serial number on a watch I found in Korea was gonna cost me $500 just to look up a number on the back of the case in a computer system is HIGHWAY ROBBERY!!! Ohhh... you can have them sent it to Switzerland to check out for $2300Your already asking for an arm and leg to even think of buying a watch that you won't even see for years (ONLY DISPLAY WATCHES AND NOTHING YOU CAN EVEN BUY IN THE STORE). Thanks for nothing and I'll stick to another brand that doesn't want the cost of your life for every aspect of service! Fake watch or Not... this is OUTRAGEOUS!

    David M.

    Kimberly was very helpful and full of information. I looked at a few timepieces for my better half, and Kimberly followed up with a kind email and more insight. I am trying to decide between two gold pieces. Maybe I will just surprise her with both.

    Migzy L.

    So, my husband and I was thinking to buy one of the holy trinity watches. I researched on what I'll get. So based on my preferences, I decided to get Audemars Piguet Royal Oak 34mm two tone rose gold hardware. I emailed to set up an appointment from their website and Kimberly called me after 24 hrs. She was very helpful and friendly. Since she's not around on Feb 19, 2021, she scheduled me with Ari instead. So we went to their Beverly Hills boutique on the said date. We were excited and joyful of our appointment. We were the only customers inside the store that time. The store was very beautiful and nice ambiance. Ari was friendly, helpful, patient and understanding. He also answered our questions/ inquiries very well. All in all, our experience with the staff of the store was exceptional and satisfactory. I will definitely recommend AP Beverly Hills branch and I will definitely go back to their store to buy more watches in the future

    I just bought my first AP Chronograph I love the watch I got great service from the staff specially from Kimberly who made it happened I got the watch I wanted pass by ask for Kimberly best service

    Loretta C.

    I'm glad that Audemars Piguet finally has their own boutique in Beverly Hills. To our surprise, the salesperson who greeted us was not very helpful in providing customer service. We had inquired about a particular watch, and the first thing she had asked us was if we wanted to "buy it right now" (her exact words). She didn't even offer to open the case to have us see the watch or try it on first. Buy something without seeing it first? Where's the convincing salesman skills? I guess she didn't want commission that day.. There was another family who had just come in, and the father asked for some information on another watch. Same treatment. The salesperson didn't offer to ask the customer if he wanted too see the watch out of the case. All she did was give them the price. Usually salespeople would offer payment options to keep the customer in the store, but nope, she treated them as if she knew they wouldn't buy it; "if you have to ask, you can't afford it" kind of attitude. SO SNOOTY! The family walked away awkwardly. We weren't expecting 5 star service, but the salesperson could have been more personable or at least pretended that she wanted to be there! For the price they are charging, AP should really go and seek individuals who are actually passionate about the brand. I would love to return if we decide to buy a timepiece from this brand, but we will have low expectations. Until then, another reason to stick to our crowns!!!

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    Page 1 of 2

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    Review Highlights - AUDEMARS PIGUET

    Ari went through the entire AP catalogue and explained the history and purpose for every watch in the collection.

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