On a Wednesday, I called the store to try to ask if they had specific items in stock for me to check out in person. I spoke to Claudia and she helped me order the items that were not in stock. I made an appointment for Saturday to see the jewelry in person. We were offered some water and champagne, accompanied by some chocolate. Some of the items that she ordered did not arrive in time for my visit. She had those items in stock, but not in my size. As long as I got to see the things in person, I was happy. We ended up buying something... and we will definitely be back to buy more things! read more

David Yurman - Jewelry Near Me - Beverly Hills, California

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My go to place for fine jewelry. We've our wedding rings and a few other items over 10 years. We've worked with several people and have experienced great customer service. The past few years our main contact is Claudia, but the past weekend I walked in looking horrible and wearing flip flops, yet Chris was fantastic. Thanks for the great customer service. The original place will be opening up again and what's great is the parking is convenient. Also to boot is especially the recent visit, several of the employees LOVE dogs. That's a plus in my book. read more

They have nice bags to put the junk they sell in. I had always bought David Yurman at Sak's in Beverly Hills. I have so many necklaces. I used to love them. They have great service--that would be Sak's. Now I will never buy another piece again or allow my husband to go there to get me a gift. My husband bought me this tiny emerald necklace that looked like it was made for a teen. Okay, he did not know better so take it back, I hate it and while there put my Yurman watch in for service. They had nothing else we wanted. Their selection had grown cold. The worst part is their service. First, had they asked this 69 year old man, how old is your wife, maybe they would have known this overpriced junk was not made for a senior. They always did that at Sak's and I never returned one thing he bought there. They asked questions--you know to help. Anyway, he was able to return the necklace. My refund is still not on my card and they better get it done. Now, the worst. My husband said this Yurman watch needs service. They told him we don't do that at all but there may be a place down the street. They offered him no help at all. When he came home after wasting his time, I called them and was told of course we have service, we send it off to NY and they repair. I told them maybe their employees should know this. No apology. Nothing. I have found a place to take the watch on Rodeo in Beverly Hills with no help at all from Yurman. I am appalled. I have over 200K in jewelry from them. But they clearly don't value or care about me or my husband so I am done. But hey, my daughter will be happy with all my Yurman she will get from our safe. I am so done. Just horrible and cruel and rude. read more

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I'm a big David Yurman fan. The pieces are beautiful, but the real reason I love this brand is that there is truly something for everyone. Silver jewelry is naturally more affordable, but David Yurman offers so much beyond that. It is a wide-ranging brand that caters to all tastes. Their store is currently being remodeled around the corner, so this is a temporary location. Even so, it is still lovely, with plenty on display and even more available if you ask. On our recent visit, we picked up a few pieces for our son. I have always taught him to value quality over junk, and David Yurman is definitely quality. Our associate, Christopher, was patient, helpful, and even followed up with a thank-you email, which was a wonderful touch. Our family owns many Yurman pieces, some of which I have gifted to my sons. We love David Yurman. Five stars all the way. read more

The manager Emma was quite possibly the rudest and abrasive person I've ever had the displeasure of dealing with. I can't see myself ever shopping at this location again. read more

Danni here is THE BEST! She really helped me and will be my go to SP! Love this store and their selection

A truly miserable experience. My husband and I frequently purchase from this location, never again. I will drive down to South Coast Plaza moving forward. Had to exchange a ring my husband purchased for me for a smaller size. It sat in the store for weeks with not a single person reaching out to him to let him know that it arrived. The AMAZING employees from the south coast plaza location were the ones to inform us that the ring had been sitting at the rodeo location for weeks while shopping at their location. They had offered more apologies than the rodeo location. When I arrived to finally pick up my ring, Rodeo could not even find it. I was told they had no record of this, kept me in the store longer than necessary, once they finally found it, the gentleman assisting me wanted me to sign off on the ring BEFORE I even tried it on to make sure it fit correctly and then never offered me the ring pouch, bag or box. They also tried to place blame on the employee who the ring was originally purchased from instead of just taking accountability. Hate to admit the running joke really is true, Rodeo drive store employees really act like they are better than the people actually spending money at their stores. read more

David Yurman is my absolute favorite jewelry brand. All of my iconic statement pieces are from DY. I have personally had the best experience at the Beverly Hills DY. Claudia, the elite sales associate, helped me find the perfect STAR OF DAVID necklace after I lost my old one in the Malibu wildfires. She was kind enough to go through all of the STAR OF DAVID's they had in the store to find the perfect fit for me. She is also such a sweet, pure, kind soul. If you are looking for any iconic statement pieces from DY, go to the Beverly Hills location and shop with Claudia. She truly is one of the best. And every sales associate and manager at the Beverly Hills DY location is so kind & helpful. I cannot recommend it enough!! read more

It was funny, when I walked in, let's just say I wasn't dressed for Beverly Hills, LOL so it seemed that I didn't get quite the welcoming. Although someone did say hello to me, I eventually had to ask who was going to help me out. The situation turned around after Leila warmed up to me. She was very attentive, relatable, made great suggestions and provided wonderful service which made me not regret walking in. The necklace and bracelet are beautiful together. It is worth every penny. read more

So this was our 2nd visit to the David Yurman store for a wedding band for me. Our first visit was amazing as Christopher attended to us and gave A plus service. I appreciate being treated well when making a purchase and/or browsing. When my wife and I visited we were looking for a wedding band. I had my eyes set on a certain one and my wife wanted to make sure I have one I wanted which represented us. Her band and ring is amazing so we wanted something to compliment our "going out" look. When we visited this time to make the purchase we were greeted by Evan who also gave us amazing service. Upon making the purchase, we had complimentary champagne to cheers to our love. We plan to exchange these rings for our 6 month anniversary. read more

David Yurman - David Yurman - Jewelry Near Me - Beverly Hills, California

David Yurman is my absolute favorite jewelry brand. All of my iconic statement pieces are from DY. I have personally had the best experience at the Beverly Hills DY. Claudia, the elite sales associate, helped me find the perfect STAR OF DAVID necklace after I lost my old one in the Malibu wildfires. She was kind enough to go through all of the STAR OF DAVID's they had in the store to find the perfect fit for me. She is also such a sweet, pure, kind soul. If you are looking for any iconic statement pieces from DY, go to the Beverly Hills location and shop with Claudia. She truly is one of the best. And every sales associate and manager at the Beverly Hills DY location is so kind & helpful. I cannot recommend it enough!! read more

Lady who helped us was quite rude and annoying. We had an exchange for a different size, and she acted very bothered by it...although she had nothing else to do. We left focused on her attitude rather than what we got. read more

Great experience! Christopher was so helpful and professional and really made me feel welcomed. I love my new pieces and will be returning to shop with him. read more

We went last night 12/21... The visit started out fine. The associate who helped me seemed friendly enough until I decided on the $800 ring versus the $2000 ring and she couldn't get me out fast enough. Usually when I shop out these types of stores I go for the experience (otherwise I can buy online) and this one was very disappointing. She couldn't even be bothered with saying goodbye. She was already onto another customer. (Who was already being helped by someone else). Very disappointing and I would not recommend the BH store. There are plenty others to go and have a better experience. read more

Love, love the David Yurman cable collection. Good thing, we dropped by this place yesterday and with the help of Masih I was able to get the cable bracelet with pearl. I truly appreciated Masih's help when it comes to the selection of the bracelet since I was in doubt of my previous purchase (in Americana, Glendale) in terms of sizing. I was thinking did I make the right decision on getting the medium instead of the small. Everyone is friendly and professional in the store from the one who opens the door (Glen) to the sales associates. Masih is friendly, courteous, and professional. Great customer service. We will definitely come back! read more

Worst customer service that I ever got I come to this store in a very rainy weather day We had a long drive coming from Encino to this specific location I wanted to surprise my husband with a gift When we walked I ask if there is a restroom I can use. One of the employees said yes ok late me ask for a key She went to the store manager, then she came back to me with the store manager and she said no i can't use the restroom! She sent me out to a public one near the parking lot while it's raining very heavy RAIN ! I was insulted and couldn't believe this customer service from the manager. You lost a client I will never be back to this store! read more

I went wedding ring shopping and was so looking forward to trying on rings at David yurman! Unfortunately, the associate who helped me was pretty unfriendly. I saw a lot of people getting brought champagne, etc. but I couldn't even get a water. I asked to try on a few different rings but was unilaterally told they wouldn't look good with my engagement ring and she refused to bring them out for me to try on. The associate also said I could text her for info about the rings I ended up liking, so when I didn't see one I had tried on the website, I texted her about it. I got a pretty short: what do you want to know? back. It was literally like pulling teeth to get basic info. I'm so disappointed as I was really looking forward to this experience. read more

I love this place. We stopped in to get my wife a late Valentine's gift. Christopher is knowledgeable and attentive and texted my wife when he got in the piece (less expensive) of jewelry she wanted to to look at. She wanted to make sure her new bracelet would not clash with her existing. Christopher was patient and courteous and made great suggestions and offered alternatives. I like this store, these are temporary digs on Brighton as the other store is being remodeled. My dog was welcomed, offered water and an open invitation to come in any time for an espresso. We could have bought my wife's bracelet at any David Yurman store but, this one is the best. Christopher goes out of his way to make you welcome and respected. The guys on TV and radio are correct, this has never been a better time time to buy gold and silver.....................jewelry. You will wand to stop by and visit Christopher as he is a sterling example of a great sales associate. BTW David Yurman prices are going up on March 7th. read more

Love love this store. With the help of Ayman I picked a great piece.. loved it so much I had to return to get another piece exactly what Ayman suggested for layering. Thanks for dressing my arm "ArmCandy"! Don't forget to stroll down Rodeo and enjoy..... read more

David Yurman - David Yurman cable classic bracelet Rose gold & infinity bracelet with diamonds.... - Jewelry Near Me - Beverly Hills, California

Great jewelry designs for the modern man and woman. The prices are not crazy (by local standards), and the quality is top notch. Of course, like everyone they are having supply and inventory issues, but that's par for the course these days. Friendly and knowledgeable service, along with a ton of choices. Definitely worth a stop! read more

My ex-girlfriend bought me a $400 tigers eye bracelet from David Yurman for my birthday which was just over a month ago. I went in to get it sized and they said it would cost $100. I declined, and as I was there, I saw a similar bracelet with bigger beads, and it happened to fit me a little better. It cost about $25 more, mainly because it supposedly had a better LOCKING MECHANISM. Really nice bracelet, most definitely not worth anything near $400 for reasons I will get into. This past Sunday I went to the beach with my friends. Long story short, UNPROVOKED, the bracelet broke while I was in the deeper end of the ocean, and as I tried to grasp for the beads, I lost essentially the whole thing. I gave up and let it sink to the ocean floor. After being super upset and pissed, I called David Yurman to express my displeasure of such a costly item, which was represented to me to have a even better locking mechanism as the previous bracelet, result in breakage. A $400 bracelet, broken, and ultimately gone, after a period of 4 months. I called David Yurman's customer care. They felt for my situation. I thought they would make it right. I thought they would honor a replacement of the same exact bracelet. After it breaking so soon, after a "quality item" breaking so soon. They seemed as though they were going to replace it. But then, they said that since I exchanged the bracelet at the store, that I would need to go to the store to have them make it right. Of course, that never happened. Oh, but they did offer me a FIFTEEN PERCENT discount! To buy the SAME JUNK!!! I am truly, truly disgusted. David Yurman does not stand by their products. They are cheaply made, garbage products, and all you are paying for is a name that has no value or principle. I will never ever shop there again. Oh and I had to AWKWARDLY get my ex girlfriend involved for no good reason (to show proof of purchase)... after they made it seem as though they were going to do something for me. The "inventory control manager" Kelly King, should never ever deal in customer service because he has no idea how to speak or make sense of a garbage situation, that he made worse, by way of his involvement. The "store manager" Maor Batito, did not even have the decency to reach out to me herself after I called to speak to her. Instead, Kelly called me and offered me the slap in the face 15% off discount. A pathetic company. read more

We received great service from Masih today while shopping for a new wedding band for my husband. He was friendly, knowledgeable and offered insight on how the ring should fit and of the many different metals and sizes for the men's bands which helped a lot. We've purchased a few men's wedding bands from David Yurman since my husband loves them but have received terrible service from people at the Americana David Yurman a every time so this Beverly Hills location will be our go to spot from now on. We weren't sure how the service would be since it's right on Rodeo but Masih treated us very kindly and was patient while my husband decided between different ones. We thought it was weird he gave us a different (small and cheaper) box than the other ones we've received before. My husband keeps his rings in the boxes in pristine condition but Masih said they don't come in the premium signature packaging that snap close anymore and instead gave us a small and cheap little necklace box. Weird.. I do wish David Yurman had a better exchange policy and stood behind the quality of their items more but my husband loves the affordable bands and we'll keep coming back until we find a different brand. read more

If you want to interact with workers who think they own David yurman and forget they are just working for the company come here it's a great time (sarcasm) the manager has an equally terrible attitude I was shocked that she was the so called manager ! they all need to be humbled very much! The security guard was super nice guy wish he would move up in his position he was a doll and polite ! Anyways I went in to pick up an online order ( if you're from LA you know to never go to pretentious Rodeo) but I took my chances and I wanted to buy two more items in store. The employee I unfortunately got paired with was such a rude person she didn't even say thank you just stood there with a stank look it was so awkward and pathetic . I returned the item and changed my mind all together it was gross behavior after I just spent so much money! basic etiquette should be part of the training .. if you're that miserable don't work in customer service ! Went and purchased the items from a sweet employee whom I've purchased from before instead and who deserved the commission ! don't go here or just order online Shame on you David Yurman pay attention to who is working for you ! read more

I am not a high class Beverly Hills girl...I have little interest in the stores here either...we were being touristy tourists and were checking out the goods... This store had amazing jewelry!! While the prices were still quite read more

David Yurman - Jewelry Near Me - Beverly Hills, California

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The staff has NO credibility or integrity whatsoever. I came in a week ago with my husband because he wanted to surprise me with a ring I had been wanting while we were visiting LA. They didn't have my size and only had a size 10. This annoyed me because I wanted to purchase the ring right then and there, but that wasn't possible. Okay, whatever it's out of anyone's control. I got my finger sized just to make sure what size I would be if I didn't get it that day. The sales associate assured me that she could order it and it would be sent to our house promptly. I was hesitant because I am the type of person who doesn't like to wait if I want something. I asked her if she was sure that it would take that long. Without hesitation, she assured me again that it would be shipped the following Monday. Monday came and went and I received no email indicating that the ring was confirmed or shipped. The day it was supposed to arrive we had nothing delivered. It has been a week since I ordered and still nothing. My husband called customer service and apparently that size is back-ordered and won't be available until FEBRUARY. I mean seriously???? I'm pretty sure the sales associate knew this and just wanted to make the sale for commission. Horrible. It might as well be a Valentine's Day gift at this point. Needless to say I'm furious and will be cancelling my order. I will be ordering it from another retail location. read more

Dani is AWESOME. We came in to look at a ring that my boyfriend has been admiring online for a while. Turns out it was pretty limited but Dani was able to ship us the last one in his size in the entire company. She was super patient with us and patiently let us try on pretty much every piece of jewelry in the store. She never made us feel pressured to buy anything AND gave us her opinions on various pieces. We came back on valentines day to pick up the ring (she was so sweet and actually also ordered us a size up just in case the one we got didn't fit). The ring was beautiful and everything that we were looking for. So then it was time for me to shop! I told Dani a couple of things I was looking for and she helped me choose a couple of things to try on. After listening to me tell her what I liked and disliked (and dealing with me making her look at grainy pictures of my favorite earrings on my phone) about what I was trying on she told me she knew a pair that I would love. She was right! She found me the perfect pair of earrings. They weren't cheap but they're convertible comes off so it was really like getting 2 pairs of earrings! I buy a decent amount of luxury goods and keep getting told to pick one of the department stores so I can take advantage of their rewards systems but service like we got is why I'm going to keep shopping at the freestanding stores! read more

The best part of my trip to Beverly Hills was shopping at David Yurman for a new bracelet and to look at the gorgeous new collection. The jewelry professionals, especially Brand Ambassador, Dani Erdreigh, did a fantastic job in explaining each piece from memory. She was not pushy and gave me the opportunity to roam the store without interruption. When it came time to choose the bracelet from the ones I'd selected, she very wisely advised me in the right direction, and when I returned home to San Francisco, I was pleased how perfect my new bracelet fit into my collection of David Yurman. Yes, I can wear my earrings,necklace and bracelet together and it's fabulous. I'm so glad David Yurman knows how to provide exceptional service and the best jewelry in Beverly Hills. I wore my bracelet yesterday, today and will wear it everyday for the foreseeable future. I did not expect that when I walked into the store two days ago. Amazing. read more

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I needed to replace a chain for a piece I have and came to the DY shop to find a quality replacement. I think they make the best jewelry for men period. I would like to know from where the black diamonds are sourced that will be my next inquiry. Ayman Olabi helped me go through the different offerings to see which fit best and quickly reassembled my piece and I was gone..... but not before I saw that Waves bracelet...I'll be back. read more

David Yurman - Jewelry Near Me - Beverly Hills, California

I am torn while writing this review because it's, admittedly but only to a degree, not store specific. It's a beautiful store, with casual vibe and helpful staff that are eager to sell what I find to be often gorgeous pieces. I am a fan of DY, with 2 prior purchases from the store and therefore decided to get 2 bracelets in July. My first problem came up in October, just 3 months after spending 4-digit amount on silver cable bracelet. The entire thing tore up during normal wear and I had to take it in for repairs, and to my surprise it turned out that their products are sold without warranty. I find this to be an admission of guilt, of sorts, especially in an industry of Tiffany's, Cartier where the warranty policy is more of the no-questions-asked customer service. They fixed my problem, and charged me well for it. The unexpected added price was having to listen to a sales staff telling me what things I did wrong and how under some fairly specific conditions they would stand behind their product. It's just that Mercury was descending into some moon and I had failed to follow undisclosed policy. I picked up the item and inquired about extended warranty, or something to give me peace of mind that I won't find myself having the same conversation in January - to which, this policy lady smiled and said that it comes as is, once again. But see, if it broke again in a month (-ish, or two), they'd fix it. Armed with this sea of reassurance I just left and would rethink a future purchase twice. Too bad I am 4 pieces of jewelry deep and beyond return windows. Do I need to recap? Fantastic pieces, arguably with the craftsmanship of a toddler arts and crafts class. read more

Had a horrible experience at this location. It's very sad because I love David Yurman, it's such a nice high end brand but the people work work at this location ruins all that. The manager of the store, can't remember her name, she was rude, disrespectful. Probably thought we wouldn't buy anything. Won't be going to this location again. read more

Let me just tell you after dealing with the assholes from Cartier across the street this place is one of the most hospitable non-snobbish jewelry stores on rodeo drive... MAOR BATITO one of the store managers was so hospitable and helped me size a ring.... I absolutely love David Yurman but even more so now... this lady was amazing!!! Thank u read more

Rings!!!! Nshan Markossian is the MAN here. he wasn't pushy and didn't try to upsale me on stuff, which i really appreciated. he was very helpful and gave me his honest, candid opinion on what looked best for me. honestly, DY doesn't need to upsale anything...these products sell themselves. very high end, well-made, affordable bling. every man should have a nice watch, a nice pair of shoes, and a ring. not a pinky ring imho but something that just kind of draws the attention of the eyes in the room without being overstated. like a nice pair of shoes. like a nice watch. well you get the picture. ;) read more

David Yurman - Jewelry Near Me - Beverly Hills, California

I lived in Beverly Hills for ten years and the number of times I shopped on Rodeo Drive is 0, never, none. I've always looked at Rodeo Drive as a tourist trap so they can pay a huge mark up because the item was purchased on Rodeo Drive. I recently went though a break up of a relationship and my ex-girlfriend had given me a small David Yurman bracelet. I loved the bracelet but only wear things that have meaning to me. So, I sent her back the bracelet and went on a quest for a replacement. Went to two different Bloomingdales and the bracelet that they had that we "thought" was the same, simply wasn't. It was frustrating. I still have to go into Beverly Hills every other week to go to my hair stylist. So I decided to stop at David Yurman's Rodeo Drive location. Walking in, I had this attitude from experiences I have had and things people have told me, that the employees at the stores on Rodeo are pretentious and Snobby. I walked into the Store where there was a clerk behind the counter. She introduced herself to me as Dani (Danielle). Before we even began "the search" Dani offered me a bottle of water and was exceptionally friendly, highly professional, knew her product and helped me to hunt down the same bracelet. Without being pushy or giving me any type of hard sell, Dani also asked me if I'd like to see some other similar bracelets. Long story short, I ended up buying a beautiful new bracelet that was almost double the cost but larger and more fitting for my desire. I absolutely LOVE the new bracelet, am completely comfortable with the price difference. Dani then followed up a few days later with a very kind and thoughtful email. It's hard to find good help in retail these days anywhere, especially BH. Dani is top notch, one of the best and most helpful I've experienced since the sixties. David Yurman is not inexpensive but makes beautiful jewelry and accessories. If you're in the market for a gift, something for yourself or any of these products, especially men's bracelets, I'd highly recommend taking a ride to DY's Rodeo location and hope that you luck out and Dani is working and available. She represents the absolute best in service, respectfully and professionalism!!! read more

The customer service here is terrible. I was told to have a seat to be assisted next only to see customers that came in after me be assisted first. They should install a numbers system or have better communication amongst the employees regarding the order of customers that need to be assisted. read more

I've been to this location twice in the past two months for two different rings. The staff has been friendly, knowledgable and professional every time. The second time I was helped by Tom F. After I had to exchange a ring for a different size, Tom went above and beyond to make it happen. He really cares about the people he helps. I recommend that if you're in the market for jewelry, go see Tom. read more

1) The store has great selection of 18K gold jewelry, lots of gemstones, lots of high end signature pieces. 2) I always had pleasant experience with Daniella here. She is the only person i would want to get assistance from in this location. I need an honest opinion and she gives that. She is sharp. 3) This store is lacking warmth and has sort of snobby vibe. But which store on Rodeo doesn't ... read more

Come here if you're looking for amazing pieces and great service. From front to back, beginning to end, Alina was amazing. Thank you very much! Thrilled with what we got :)) read more

David Yurman - Jewelry Near Me - Beverly Hills, California

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I was in heaven! Best jewelry store of all time. The selection can't be beat. The artistic displays throughout the store were breathtaking. Every staff member was friendly, professional, and ready to assist in any way. The absolute best selection of men's jewelry!! I was wowed over and over again with the artistry of each collection! Absolutely amazing! read more

If you like it, then you should've put a ring on it. Well, I like, put a ring on it, and I'm glad I did. Love will come at you at any given moment, so be prepared because you may have to solidify your love with a piece of well-made jewelry. Jewelry can make the heart grow fonder. However, not just any jewelry, but David Yurman jewelry will not only make your heart grow fonder, but will boost your morale, style, and appearance, as this jewelry is a statement in itself. For years, I've been a fan of David Yurman jewelry. His signature style is the silver and gold combination. The very presence of his jewelry brings forth effervescence and, undoubtedly, the quality and style is in a category like no other. Not only is his jewelry in a category like no other, but David Yurman himself is in a category like no other. I had the privilege of meeting him years ago and his first words to me were, "That's not my chain". Surprisingly, I was almost at a loss of words from the mere detection on Mr. Yurman's part about my jewelry. He was most correct, as I wasn't wearing a DY chain, but was wearing a DY cross. I explained to Mr. Yurman that I couldn't find a chain in his line that I like to complement my DY cross, so I found one from another jeweler. Anyway, my initial conversation with Mr. Yurman confirmed to me that he cares about his customers and his brand. His boutique in Beverly Hills is the main location that I frequent and rarely, if ever, do I encounter any problems from the staff. Nshan (Shawn) and Dan are two associates that regularly help me and ensure my satisfaction. After my recent purchase, I appreciate how Nshan was very professional in informing me of their quality assurance, giving me reading material about the gemstones, and basically assuring me that they will continue to take care of my jewelry as they've been doing for years. I've never had a problem with any of my DY jewelry and I'm sure that's due to the high-quality. Undoubtedly, I'm a huge fan of David Yurman jewelry. The ring that I just purchased is for me. Every now and again, we must treat ourselves to something nice. Every time I enter the DY boutique in Beverly Hills I'm greeted, offered something to drink, and given exceptional service. Dare to be bold, stylish, and uncommon by treating yourself to some fine jewelry from David Yurman! read more

David Yurman - Jewelry Near Me - Beverly Hills, California

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I had a major milestone birthday last week and was gifted with a beautiful David Yurman mens bracelet. I was thrilled as the bracelet is just gorgeous! Unfortunately the bracelet was too big for my wrist so I visited the Rodeo drive store to exchange it for one that fit properly. I had never been in a David Yurman store before and I have to say I was quite impressed! Every retail organization should study the customer service experienced offered by the David Yurman staff. A gentlemen named Kelly assisted me and he could not be more accomodating! It turned out they did not have my size inventory, but Kelly quickly located another store that did and offered to have it shipped to my home overnight. Thank you Kelly! The next morning the bracelet arrived but the store that sent it again sent the wrong size. I went back to the Rodeo store and was assisted by Laura. Again, world class customer service! She had measured the bracelet and confirmed the other store has sent the same size I had originally returned. Laura is in the process of locating the bracelet in my size. If they no longer have the size I will have to choose something else. No big deal. Had I not had an issue with the size I would never have experienced the world class customer service of David Yurman! read more