If I could give zero stars I would, what a shady establishment. My experience with ATX Towing was outrageous and completely unacceptable. Their staff is inconsiderate and unreasonable. I asked to speak to the manager and was told there wasn't one. I was visiting Bricks Pub when my car was towed without justification. When I went to retrieve my vehicle, the credit card machine wasn't working, so I was forced to use their ATM which charged me an additional $8.50 fee on top of the already inflated tow cost. They were in violation of their own posted policy sign which states, "VEHICLE STORAGE FACILITY MUST ACCEPT PAYMENT BY CASH, CREDIT CARD, AND DEBIT CARD FOR ANY FEE OR CHARGE ASSOCIATED WITH DELIVERY OR STORAGE OF A VEHICLE." To make matters worse, they kept 53 cents of my change instead of returning it. When I got back to my car, my vehicle detected a collision alert, suggesting it was hit or mishandled while in their possession. There was zero accountability or concern from their staff. Between the sketchy payment setup, lack of transparency, improper towing practices, and possible damage to my car, this company should be investigated. I would never recommend ATX Towing to anyone. I will be reporting them to the Texas Department of Licensing and Regulation. read more

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DO NOT LET THEM KEEP GETTING AWAY WITH THIS. Retrieved my vehicle from this facility and attempted to pay with a debit card. Staff informed me that I would be charged an additional fee for using my debit card and required me to sign paperwork agreeing to the fee before they would release my vehicle. Because I did not want to pay the added charge, I was directed to use the on-site ATM and pay cash instead. My understanding is that Texas vehicle storage facilities are regulated by the TDLR and must comply with state rules regarding vehicle release procedures and payment practices. Texas law also restricts surcharges on debit card transactions under Texas Business & Commerce Code § 604A.002. I encourage anyone retrieving a vehicle here to ask for an itemized receipt, review all paperwork carefully, and document any additional payment-related fees before paying.I will be reporting this establishment to Texas Department of Licensing and Regulation. read more

I'd give this place zero stars if I could. One they are very rude over the phone and in person. Lady in the front was laughing at me since I wanted to use credit card instead of cash. They towed my vehicle even though I got approved to park there by the business. They even damaged my vehicle and left marks, they say they aren't responsible for the damages. Their 5 stars are by people they know, don't use them. Beware on parking on Menchaca Road, they have someone always watching. read more

ATX Towing - Towing Near Me - Austin, Texas

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My friend got towed from downtown Austin with this service. First of all, they towed him 35 minutes down south nearly outside of Austin city limits instead of to a closer impound yard. Second, they tried to illegally charge him a fee for using a debit card as payment, which is against the law. Lastly, it took forever to get his actual car back. read more

Everything from start to finish atx got me out of the mud literally definitely recommend for price.

Professional scammers. They don't listen, they don't care, and their customer service is non-existent. They are purely predatory and will nickle-and-dime you for every dollar they can squeeze out of you. The employees have terrible attitudes and zero empathy. Avoid this shady business at all costs. read more

Disgusting way to make money. Predatory. The price they charge to get your car back is illegal by the state and county LAWS. They are responsible for our pain and suffering and I will be suing. read more

They are not 24 7 got towed and nobody answers the phone. Need better communication about my vehicle that's worth over 100 thousand dollars!! read more

horrible service. car got towed and then waited over an hour without help. there was a huge line at the door and nobody came to help. building looks horrible and super sketchy. my parlay missed. and this place sucks read more

I was in guest parking when I was towed. I am being charged $325 for being a guest. It was at 8:03 pm I wasn't there for long. I'm a student and can't afford paying that for being a guest with a code read more

Towed my car from somewhere it shouldn't have been towed. Dude (owner) argued with me on the phone and tried to get me to sign a paper releasing them from damage liability from my car to get it released. I refused because F y'all. NEVER USE THIS PLACE OFFICE LOOKS LIKE A PRISON. Thiefs can't believe anyone uses them as a business. Thought my car was stolen... worst feeling ever F them. read more

I went to visit my mother from 5:30-8:45pm today. I reported my car stolen at 8:47 but the office called me back stating my car was towed. ATX Towing STOLE MY CAR. Then when I went to go pick it up the idiot azzzzzz female at the window claimed since I wasn't a registered guess that's the reason they took it. But I have been there before with no issue. Plus according to the leasing office they DO NOT start towing until after 10pm. So explain this! I use to feel sorry for tow truck drivers when bad things happened to them on the job but after this incident, I DON'T anymore. I just wished I would have taken her photo so I could post it to all my social media accounts. This establishment really deserves the Target & Disney World treatment!!! read more

ZERO STARS. terrible people and terrible company. they towed my car for no reason and the woman on the phone/in the office rude and snarky as hell. they know what they are doing. cannot imagine being a scammer for a living read more

I know towing companies do their job, but try doing it right. My car was towed when it shouldn't have been. It's been the same information for the past 2 or so years and they towed me stating my apt. complex removed my vehicle from their system. Checked with my leasing office and they had my information in there. I knew it was bs when they (towing company) told me my vehicle wasn't in the system. They're always towing and this proves that they're just trying to collect from anyone, even when they're in the wrong! read more

The man that answers the phone isn't nice and didn't explain anything. told me I had to wait until Monday to pick up my car when it was towed on a Saturday afternoon. Come to find out I could pick up my car anytime because they're open 24/7. Which he failed to tell me when I called to ask when I could pick up my car when my husband called on Monday to ask why I was not allowed to pick up my car till Monday. He said that when I called, I asked if I could pick up items from my car. Which of course was a lie. He just used that excuse so he could keep my car until Monday and charge me more money. A total scam. read more

I was parked in a lot with limited signage indicating that it was a tow away zone. Turns out this is how ATX Towing makes the majority of their profit. My car alarm went off 5 minutes after I walked away and I run to the lot to see an ATX tow truck speeding away with it hooked up. When I went to the tow yard, it was clear this was their scheme, as the tow truck was going back and forth between the same lot and tow yard as fast as he could. When it came time to pay for the towing fees, they wouldn't accept my card since the car is registered under my girlfriends name, even though I am insured on that vehicle. This fiasco almost led us to having to pay overnight fees, since they won't let people get their car after 8pm (but have no problem towing 24/7). For some reason they claimed cash was preferred to my credit card, so we had to run to an atm, accrue a fee, and run back to get the car. These people run a shady business scheme, and it's clear they don't care. Support a tow company with more integrity. read more

ATX Towing is top on my list for worst car services ever! If there was an option for 0 stars I'd use it. Absolutely ridiculous customer service, lady at front was rude and backhanded. It's illegal to refuse credit/debit and they did just that by making up an excuse. Guy on the phone was completely unprofessional and cussed in frustration because he forgot about his own job. Honestly I am impressed with how low my satisfaction is, this place is run down and everything in it. read more

They target vehicles to tow. They have lookouts to tow you. They tow where there's no signage hence the lookouts. Beware and get ready to pay up. read more

DO NOT use this company, the owner or manager on the phone, started cursing at us , for not using their service....Austin tx, Driver was nice and understood, someone showed up before they got there.... But, the owner manager was highly unproffessinol...will nvr use this service again... Atx towing austin......very sad read more

ATX Towing - This is the company...what i think...nvr use them - Towing Near Me - Austin, Texas

I work for different apartment complexes in the Austin and this company is absolutely ruthless. They do illegal towing manifest lies constantly They change permits in the system to reflect no permits. They lie constantly without any recourse. I witnessed firsthand James one of Daniel's tow truck drivers damage two vehicles from the apartment complex I worked for. Daniel towed cars from the complex that I worked for that had legitimate permits, and they would not give these people a refund after they had been towed with permits. I have put a call out to TDLR and I pray this company gets shut down until they learn how to follow the Texas rules and guidelines by law in the state of Texas. ATX towing cannot make up your own rules and do whatever you want because you're a scandalous company. It's heartbreaking to see them take money from innocent people over and over and over again Daniel Rita, James, and anybody else that tows for Daniel and ATX Towing should be ashamed of yourselves! read more

I parked in a lot with no visible sign (turns out someone had painted over it) I was towed. I returned to the lot to take pictures of the lack of signage (to show them or potentially talk in small claims court) and look at that a filmsy temporary sign had been put up looking shiny and new! Very upsetting to be trapped by this company. read more

Called to have a vehicle removed from my reserved parking spot. Was told it would take up to 45min to 1hr. Well 5 hours later the vehicle was still in my spot. They never came. Even called back at 6am got sent to a voice mail. Smh that's money read more

Excellent service! I worked with Daniel on the details and Josh did the towing. Both gentlemen were very professional and personable. The fee was reasonable and my insurance was able to reimburse me. I also want to point out that they offer a service unique to most other local companies in that they can provide lower clearance towing. My car needed to be towed out of a parking garage with an 8'2" clearance. NO ONE connected to my insurance has that equipment. And for just reason ATX Towing was a diamond in the rough. I want to be clear that negative reviews you might read here are pretty unbalanced. There's often an unfair adversarial nature with tow truck drivers because so often people reviewing them got towed unexpectedly and/or the situation they found themselves in was inherently stressful. This company stuck to their word on when they would arrive and were clear about expectations and answering questions. Great communication. 10/10 would use their service again if I had to. read more

ATX Towing - Tight turns and low clearance. Josh got this job done in around 10 minutes. - Towing Near Me - Austin, Texas

I would give zero stars if I could. The woman at the desk THREW my husband's credit card at my husband's face and started cursing- extremely unprofessional and embarrassing on her part. They use lots with LIMITED signage and hire creepy scammy people to scout for people that leave the property even though I was a paying customer at one of the businesses. Rude, unprofessional, expensive, and embarrassing staff. STAY AWAY. read more

USE ANOTHER COMPANY!! I called ATX Tow Service needing help jumping my car after it died during a late movie showing. Told me they'd be there in about 30mins and would call me when on the way. I called back after 40mins of hearing nothing and was told they were finishing up with another customer and about to head out. Waited another 40mins before just locking up my car and walking the 30mins home. First called at 11PM and got home at 1AM, never heard from them at all. Left me me waiting late at night when they could have just said they were too busy and I could have called another company. Horrible service. Do yourself a favor and call someone else, these guys cannot be relied on. read more

Property impounding. I am a senior citizen living alone. Today I was in a serious health condition and temporarily impaired. My son came to my rescue and the last thing we were thinking about was a guest parking permit! I am an elderly woman who lives alone and I have no other resources but my son! They towed his car and are asking for $230 to have it back! This is racketeering! Crooks! read more

Would give this zero stars if I could. Drove to the location listed on maps and of course it wasn't the "location they use" which was is total bullshit. After getting an Uber to the second location and finally speaking to someone, we paid the damn near $300 to get our car after it has been there for 49 minutes, and when trying to leave, no one opened the gate for us so we had to aimlessly drive around trying to find another exit before going to the front and having to ASK them to open the gate after we had already just paid and therefore it should have been an expected exit. Overall shitty night and shitty company. read more

Office lady instigates fights to call cops and keep you from getting vehicle. Then they won't answer calls either.

If negative stars were possible that's what I would put. First of all the staff is rude! These people are scam artist. Our car got towed we went into a restaurant (bricks) parked in the allotted spaces and we came out and our car was gone. The guy who works next door at dominos says they pay a guy $50 a pop for getting cars towed. THIS BUSINESS SHOULD BE SHUT DOWN!!!! read more

AVOID AT ALL COSTS !!! This "business" is absolutely disgusting and a complete scam. ATX towing attempted to wrongfully tow my car in order to turn a profit. Daniel is an extremely unprofessional pig who used threats of physical violence and cursing toward us when I refused to pay the $50 fee to get my car off the truck. He was quite literally screaming at us. I honestly cannot fathom how he is still in "business". They have an F rating on BBB and numerous formal complaints against them. In addition, they forced a cash payment, refused to offer change or a receipt as a proof of payment. I am not sure how this is even legal. This "business" should be closed down and I would highly recommended seeking towing services elsewhere. read more

Daniel at ATX Towing responded super fast to my call and helped me within 10 minutes, even arranging to meet me to pick up the keys and tow the vehicle at a later date. I definitely recommend their services! read more

They were Incredibly rude when I had to go pick up my car. I did not see the no parking sign where I was towed from. The lot had tons of open spots and the businesses were mostly closed since it was evening. A total money grab operation. These people have no soul. It was also very hard to find the impound lot as there is no sign!!! Just a "body shop" sign. I had to walk down a dark alley alone as they would only let one person back at a time. Just very angry people doing a horrible job. I hope they find more fulfilling, less angry work to do. I feel sorry for them; especially the young child who was in the office who is growing up having to witness his family ruin people's days. Good luck to you. read more

Helping one of my clients, I called ATX Towing. I thought they were super responsive and careful with my vehicle. They were also a little less expensive than the other companies I checked with. read more

Do NOT use these guys... they admitted watching me get out of my vehicle at the gym and towed it within minutes. My gym allows overnight parking for members and I haven't had any issues prior. These guys obviously need to manage their operations better and make an honest living helping the community instead of nabbing cars in large lots where they know they can make a quick buck. The gym headquarters said the tow company needed to give them a call to refund my tow bill but the guy was a complete asshole from the start, said he's not calling anyone and constantly speaking over me. Then admitting to watching me like some scumbag creep. Operations like this that don't help anyone and cause problems need to be SHUT DOWN. read more

The guy I talked to on the phone was so mean. I asked for his name that way I can add it on here but he would just ignore me and then he started taking to his co worker while I was asking questions totally ignoring me. He did give my confidential information about the car which hopefully gets him fired but oh well. Hope y'all replace him. read more

My car's battery died on January 21, the coldest night of the month and I called several towing companies, none of them picked up accept ATX. Back story, 3 weeks prior I had problems starting my car; took it to the dealer and was told everything was fine with battery. Fast forward to 1/21 and I'm stranded in Austin. Michael from ATX was just wonderful and very professional. He got my car started and was extremely patient while I worked with that Venmo App. I would certainly use them again. Christina M. read more

My car got wrongly towed, and Michael told me my name wasn't on my OWN CAR, and just my mother's (I'm 24, btw). And because of that I have to pay in cash or bring my mother who lives in georgetown to pay with her debit card. So, be careful because anyone could take your car as long as you have cash! read more

I truly don't understand how they are still in business. ATX Towing is a towing scam! When I got there to get my car out, the driver michael montoya said the craziest things I've ever heard directed towards me in my life. From racial comments to commenting to my physical appearance, no human being in their right mind would act the way he did. Truly unprofessional to the point of telling me to "get the f out of my property" while holding my car hostage. The police intervened to clear the situation. They are cash only which is very suspicious. All in all, this is the worst place in Austin. read more

Not that it's any surprise at all, but the staff member we encountered was incredibly rude and condescending. My brother's car was towed from a public parking lot after someone took video of him walking me and a girlfriend across the street to Armadillo Den. He came back to workout at Planet Fitness, finished his workout, was coming to pick us up, and his car was gone. That's right- they have someone literally videoing you getting out of your vehicle. If that isn't bad enough. We had to wait for the tow driver to meet us at the lot to retrieve our vehicle. My brother was told over the phone that they take cash or credit (with a 5% fee) but, if paying cash, we would need to pay the exact amount because he didn't have change. Upon arrival, I asked that he make sure to provide all information that we have a right to and he told me that I would need to stay outside of the gate and inside the car because he "didn't want to deal with me". How courteous. He then walked my brother though the gate and towards the little office behind the body shop. Keep in mind, it's 1130pm and pitch black. I followed and the guy once again told me I wasn't allowed back behind the gate. So, you're telling me, If you were to tow a female's vehicle that you would be walking her back towards a sketchy building ALONE in the dark of night? Get real. This business is outrageous. The whole set up is a scam, the employee is beyond incredibly rude, and there will be a complaint filed. read more

An absolutely disgraceful and embarrassing to Austin (and for that matter human beings) business. Similar experience to other reviews ... rude, disrespectful... refused to allow me to accompany my wife to recover our stalked and towed vehicle, told me I was "riff-raff" because I wanted to accompany my wife onto their sketchy lot, told me to "go back to my country" because I have an accent (assuming I am not a citizen), to stop "being a dick" because I was uncomfortable with the choice of leaving my wife on the dark street or having her head down into the sketchy lot alone behind a locked gate ... I'm sorry you hate your job, life and everyday existence. Stop being the people you are. read more