Huge shout out to Marshall and Tyler at Austin Metro Moonwalks who absolutely saved the day at my…read moredaughter's school carnival. When our original bounce house rental company's truck broke down on the way to our carnival with no guarantee he was going to make it to the carnival on time, we were in a panic with only an 1 1/2 hours until our carnival started. I called Austin Metro Moonwalks and even though they were almost out the door with another delivery (and on one of the busiest weekends of the year for bounce houses!), Marshall was able to find a couple of bounce houses they had available and said he would send his driver to our rescue as soon as possible. We were able to sign the contract digitally, pay over the phone, and within just a matter of minutes, we have bounce houses confirmed. They stayed in constant communication with me until they arrived to set up and showed up on time to pick up the bounce houses at end of the night. They even gave us a discount since we rented multiple bounce houses. I think our school has found a new vendor for bounce house rentals from now on!!

I can't say enough about how much we loved working with this company. They went above and beyond…read moreour expectations the were extremely cost friendly and super curtious and accommodating. Thank you thank you for making our insurance birthday so wonderful!! We'll definitely be using you guys next time

This rental was great! They were easy to work with and accommodated our needs. The kids had a…read moreblast!!-ages 8,10,12. Highly recommend, will use them again!

They are wonderful, and very efficient and well-organized! Friendly customer service as well! They…read moreare our go-to business for anything pertaining to parties!

100 recommend!!! Great products. Very easy to work with and consistent easy communication. Arrived…read morefor set up EARLY! Tipping able to be done online prior to event when you pay for services so you don't need cash on hand at the event which I find very helpful. Plus.... I help with many school events often needing these services and as a result when I then reached out as RETURNING CUSTOMER I got a very significant discount. I've never seen that before using other vendors!!! They're going to do our middle school mini carnival now!

One of the best experiences ever with this company! They're sooo sweet and very accommodating! The…read moreyoung man who came out to help us, Tyler, was AMAZING! Just a great young man and very personable! The owner is so nice and answered all my questions. They're just great people and the foam party was such a blast! Highly recommended!!!!!

512 Bounce brought a large Castle bouncy house to our event. They were fast, efficient ,and so…read moreeasy to work with! The pricing was extremely fair and the bouncy house was clean and provided lots of fun for our event. We HIGHLY recommend them!

These folks are in our neighborhood and we've rented from them several times now. They always set…read moreup and take down promptly -- sometimes tacking on a complimentary extra day or two, which is awesome for our kids. Currently we are riding #COVIDChristmas with a bounce house. My kid just told me it was the best thing ever, as he's bouncing around getting some energy out on an 80 degree day two days before Christmas. We haven't had many wins this year, so I'm taking it -- thanks so much to this awesome business!

From the moment I first contacted them until the time they left our event, I experienced nothing…read morebut greatness. I work for a school and wanted to rent the rock climbing wall for an event, and they made the entire process incredibly easy. Communication was excellent, they allowed me to make payments, and they even arrived early to make sure everything was set up in time for the event. They were very kind and always checked in with me before making any moves. They also gave us compliments on how organized we were, which was an added bonus! I will definitely be using them again.

COST = 3 stars, although YOU GET WHAT YOU PAY FOR…read moreCOMMUNICATION / CUSTOMER SERVICE = 1 Double-barrel Margarita machine reserved for June 28, 9am-6pm, to be delivered the morning of 6/28. COMMUNICATION HISTORY/ISSUES: Received a text (from 737-383-xxxx) on Tuesday, 6/24, reminding me of the machine rental. At this time, I asked if payment needed to be made before drop off, or at time of drop off. The response I received was that I was set up on 'auto pay' and my card was set to be charged Thursday, 6/26. I received receipt of payment on WEDNESDAY night (the day before payment was scheduled), so I then confirmed that my card was in fact charged on Wednesday, rather than Thursday. During that same text thread, I received confirmation that the machine would be delivered Saturday morning, 6/28 (as initially scheduled). On THURSDAY, 6/26 afternoon, I received an email with a link to REMIT PAYMENT (however payment had been received the day before). Wednesday, 6/25, I received a text asking if the machine could be delivered Friday, rather than Saturday, to which I said was fine. On Friday, 6/27, at 6:02pm, (after the machine had already been delivered and set up), I received a text 'reminding me' of the scheduled delivery for Saturday, 6/28. Thursday, 6/26 at 11:30am received text that said: "Hey Amy, we are looking to arrive around 10-12 tomorrow to get you all set up" (text received from: 512-987-xxxx) - this message suggested (and it was never communicated differently) that the machine was to be 'set up' and ready for use. There was no 'instruction or tutorial' on how to operate the machine, nor was it every communicated that the temperature would need to be adjusted. Additionally, there would have been NO REASON to think than adjustment was needed, as HALF of the machine was working properly - the issue was only with one half of the machine. One side of the machine chilled, but never froze, and would stop rotating after 10 minutes , while the side that WAS WORKING PROPERLY never stopped rotating, and once frozen, remained so for the duration of the event. It was not until after the machine had been picked up, via text, that someone said the temperature could have needed adjusting. To expect customers to manipulate EXPENSIVE machines and run the possibility of doing damage (and being charged for the damage) is absurd. DROP OFF/PICK UP AND MACHINE ISSUES: Machine was set up Friday mid-morning, however one of the lids was not included so someone was to bring the lid at some point on Friday. At no point during the drop off and set up of machine, did anyone give instructions on how to operate the machine - it was simply communicated that 'everything is set up and ready to go'. Friday, 6/27 at 7:46pm received text "I'm with Centex I'm in route to deliver the top of your margarita machine. ETA 8:10am (text received from: 512-201-xxxx) Saturday, 6/28 at 1:00pm text that included video of right side of machine not working was sent to the last number that we received a text from (512-201-xxxx) Saturday evening, 2 employees showed up at 7:10pm to pick up the machine - we reported the issue to them as well, and their response was "I'm not surprised but if you contact the office, they'll be able to provide some sort of compensation" When asked for some type of compensation (I did not ask for a full refund, but rather 50% since one of the two sides did work properly, so the issue was with HALF of the machine), the response I received was: "we started the margarita machine up today (Monday) and everything worked as it should..... We are disappointed that your experience wasn't great but we cant issue any credit since the machine works as it should..." RED FLAGS: 1.TONS of miscommunication 2. text messages received from MULTIPLE / different numbers - no idea what number was the 'right' number to be using 3. Reserved / Paid for machine = "Operation Jump" ; 'Centex" = Delivered the machine 4. Based on the response from the 2 who picked up machine, this appears to be a common occurrence

Initially, we hesitated to try their service as we found no reviews. But we ended up booking them…read morefor our daughter's event. They were on time and delivered products on time. The owner handled all our requests with a smile. We had to extend our rental period, and they accommodated that. They also provided a complimentary bubble machine for our event, adding extra fun. They provided excellent customer service, communication, and price. I am looking forward to using them for our future events.

From the owner: Elevate Your Event with Hippo Rents!…read more Make your event unforgettable with Hippo Rents' premier party rentals. Our selection includes bounce houses, water slides, concession machines, and photo booths, ensuring fun for all ages. Why Choose Hippo Rents? Wide Range of Essentials: From bounce houses to concessions, we have it all. Top-Notch Equipment: High-quality, safe, and clean rentals. Impeccable Service: Dedicated to excellent customer service. Memorable Moments: We bring joy and excitement to every event. Ready to Celebrate? Visit our website to transform your event with Hippo Rents. Your trusted partner for all your party needs!

We have been renting from Austin Moonwalks for years! We come back year after year because of the…read moreexceptional service. You know, every step of the way, what to expect. We are customers for life!

Austin Moonwalks customer service is wonderful!…read more I booked with another bounce house rental company, and they flaked on me the day of my event in the most unprofessional way. I called Austin Moonwalks in a minor panic, and they came through in a big way! They went out of their way to deliver the perfect bounce house within hours and quite literally saved my kid's party. They have earned a customer for life. Thank you!

What an epic birthday for our 3 year old. All 10 kids were easily satisfied for over 3 hours. The…read morejumper was in great condition and safely bolted down to the ground. The combo jumper can be used wet or dry but we decided to leave it dry for the day. Pick up and drop off were incredibly easy, with no issues at all. They consistently communicate with you during the whole process. The best part about the whole rental was the early drop off and late pickup. Although, definitely not guaranteed, because of how busy they were, they dropped it off on Friday and picked it up on Sunday. We were able to not only play with it on Saturday, but enjoyed two extra jump sessions on the day before and after the party.

The slide was horribly dirty, filled with sand and old grass. The bottom of the pool was covered in…read moresand dirt and rocks. Slide was dropped off a day earlier in the morning. The water was left on so the whole backyard was flooded when I got home and I spent 2 hours cleaning the slide. I had to shop vac all the water out so I could get all the rocks. When I sent a message in I was told "the guys have been working 7 days a week" TBH It's not my problem, I paid $550 and expect the service I paid for. Will not be using you again.

Came through quickly with a quote, for an event with just a few days notice, and then delivered and…read morepicked up on time with good communication. Very positive experience. We rented tables and chairs, and they set everything up, including tablecloths, right where we needed it.

From the owner: Looking for reliable party equipment rentals in Travis County? We’ve got you covered! From chairs…read moreand tables to tents and more, we provide high-quality rentals for any event, big or small. Whether you're planning a wedding, corporate event, or backyard gathering, With a focus on top-tier products and customer satisfaction, we ensure a seamless experience from delivery to setup. Let us help make your event unforgettable—contact us today!