If you rent from this company, be sure to read this one sentence in their contract in fine point on page 2 - "Leasee is resposible for having all water lines/electrical lines within the setup area marked. Operation Jump is not liable for any underground piping or wiring." because it releases them from any kind of ownership, accountability or even a basic apology when their installers COMPLETELY RUPTURE THE MAIN WATER LINE TO YOUR HOUSE. After installing the water slide, they ruptured the main water line to our house and left while water was exploding from the ground and completely flooding our yard. After finding an irrigation company that was extremely helpful and unlike Operation Jump, offered great customer service, we were able to get it fixed. $500 later, a flooded yard, and giant hole dug in the yard, it is repaired. The total cost of this inflatable water slide is now just under $1,000. When I called Operation Jump to explain the situation and ask if they were willing to do anything as a result of the negligence, they said "No, because you signed the contract." Needless to say, I'll never use this company again and will be sure to tell everyone I know to do the same. If you do decide to take the risk of destruction to your home and need someone to fix it in an emergency, please call American Irrigation Repair. They were extremely helpful. They too could not understand how Operation Jump could cause so much damage with a simple slide installation. The picture attached is them repairing the completely destroyed water line. read more

Operation Jump - Ruptured water line. - Party Supplies Near Me - Leander, Texas

From the moment I first contacted them until the time they left our event, I experienced nothing but greatness. I work for a school and wanted to rent the rock climbing wall for an event, and they made the entire process incredibly easy. Communication was excellent, they allowed me to make payments, and they even arrived early to make sure everything was set up in time for the event. They were very kind and always checked in with me before making any moves. They also gave us compliments on how organized we were, which was an added bonus! I will definitely be using them again. read more

COST = 3 stars, although YOU GET WHAT YOU PAY FOR COMMUNICATION / CUSTOMER SERVICE = 1 Double-barrel Margarita machine reserved for June 28, 9am-6pm, to be delivered the morning of 6/28. COMMUNICATION HISTORY/ISSUES: Received a text (from 737-383-xxxx) on Tuesday, 6/24, reminding me of the machine rental. At this time, I asked if payment needed to be made before drop off, or at time of drop off. The response I received was that I was set up on 'auto pay' and my card was set to be charged Thursday, 6/26. I received receipt of payment on WEDNESDAY night (the day before payment was scheduled), so I then confirmed that my card was in fact charged on Wednesday, rather than Thursday. During that same text thread, I received confirmation that the machine would be delivered Saturday morning, 6/28 (as initially scheduled). On THURSDAY, 6/26 afternoon, I received an email with a link to REMIT PAYMENT (however payment had been received the day before). Wednesday, 6/25, I received a text asking if the machine could be delivered Friday, rather than Saturday, to which I said was fine. On Friday, 6/27, at 6:02pm, (after the machine had already been delivered and set up), I received a text 'reminding me' of the scheduled delivery for Saturday, 6/28. Thursday, 6/26 at 11:30am received text that said: "Hey Amy, we are looking to arrive around 10-12 tomorrow to get you all set up" (text received from: 512-987-xxxx) - this message suggested (and it was never communicated differently) that the machine was to be 'set up' and ready for use. There was no 'instruction or tutorial' on how to operate the machine, nor was it every communicated that the temperature would need to be adjusted. Additionally, there would have been NO REASON to think than adjustment was needed, as HALF of the machine was working properly - the issue was only with one half of the machine. One side of the machine chilled, but never froze, and would stop rotating after 10 minutes , while the side that WAS WORKING PROPERLY never stopped rotating, and once frozen, remained so for the duration of the event. It was not until after the machine had been picked up, via text, that someone said the temperature could have needed adjusting. To expect customers to manipulate EXPENSIVE machines and run the possibility of doing damage (and being charged for the damage) is absurd. DROP OFF/PICK UP AND MACHINE ISSUES: Machine was set up Friday mid-morning, however one of the lids was not included so someone was to bring the lid at some point on Friday. At no point during the drop off and set up of machine, did anyone give instructions on how to operate the machine - it was simply communicated that 'everything is set up and ready to go'. Friday, 6/27 at 7:46pm received text "I'm with Centex I'm in route to deliver the top of your margarita machine. ETA 8:10am (text received from: 512-201-xxxx) Saturday, 6/28 at 1:00pm text that included video of right side of machine not working was sent to the last number that we received a text from (512-201-xxxx) Saturday evening, 2 employees showed up at 7:10pm to pick up the machine - we reported the issue to them as well, and their response was "I'm not surprised but if you contact the office, they'll be able to provide some sort of compensation" When asked for some type of compensation (I did not ask for a full refund, but rather 50% since one of the two sides did work properly, so the issue was with HALF of the machine), the response I received was: "we started the margarita machine up today (Monday) and everything worked as it should..... We are disappointed that your experience wasn't great but we cant issue any credit since the machine works as it should..." RED FLAGS: 1.TONS of miscommunication 2. text messages received from MULTIPLE / different numbers - no idea what number was the 'right' number to be using 3. Reserved / Paid for machine = "Operation Jump" ; 'Centex" = Delivered the machine 4. Based on the response from the 2 who picked up machine, this appears to be a common occurrence read more

Operation Jump - Left side of machine worked as intended. - Party Supplies Near Me - Leander, Texas

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They were so professional. They even let me keep the bounce house longer than the time I paid for. My kids had so much fun. Thank you, Shanon! read more

Operation Jump did a great job! Set up and take down was fast and smooth. The bounce house was clean and well maintained. Thanks! read more

Operation Jump - Kids in bounce house - Party Supplies Near Me - Leander, Texas

They were available on short notice, the 2 workers were very kind and helpful at drop off and pick up. Event was at Canterbury Trails Park 8/18/24 read more

So easy to order online. Great communication via email and texts. I knew exactly when they would be dropping off and picking up. All the guys were so nice during set up and breakdown. Super friendly and answered all of our questions. We rented a water slide bounce house combo. Kids had a great time! read more

Had the best experience with this company. Polite, responsive and go above and beyond to give exceptional customer service. I had some reservations with renting a water slide during COVID, but he answered all my questions about sanitizing etc. Chris came early to install the water slide and didn't charge for this extra time. We loved the slide and had a great time. We will definitely be repeat customers! read more

Operation Jump - Tropical Falls water slide - Party Supplies Near Me - Leander, Texas

Rented our first bounce house recently for our daughter's birthday. Pricing was reasonable and it was very easy to look at their inventory, reserve and pay online. Set up team was on time the day of, real quick and friendly as they got it all taken cared of. Bounce house was a big hit with the kids and they let us keep it a little longer so our kids could bounce on. Recommend working with these folks if you're in the Leander area! read more

Are you looking for bouncy house, inflated water slide goodness in the Central Texas (Austin metropolitan) area, whether for your kiddos or just drunken adult fun? Then Operation Jump is where you want to go! The staff is super helpful and friendly (trust me, they answered a ton of questions prior to me booking. The online reservation is easy, and the pricing is super affordable (the quoted prices are ALL DAY if you so choose)!!! They are great folks to talk to when they come to setup and breakdown the inflatables. My wife and I did an all day bouncy house with water slide for my son's birthday, and the birthday party lasted all day because the kids all loved it so much. The adults got to enjoy it after for a bit too!! Affordable, Great Service, Fun, Easy!! Highly recommend these guys!! read more

Operation Jump - Bouncy house-double water slide combo! - Party Supplies Near Me - Leander, Texas

We absolutely loved renting a water slide from Operation Jump! Drop off and pick up service fast and efficient. The slide was sturdy and of great value. It was so much fun for the kids AND ADULTS! Can't wait to rent a waterslide again! read more

Great communication, great product, no complaints. Delivery was on time. They set it up, answered all our questions, gave us a pick up time and texted hours before arrival time to confirm. Showed up on time to pick it up. They wrapped it up and we're gone very quickly. Very polite and respectful of our property and our time. Would definitely use again! read more

Operation Jump - Princess water combo bouncy house - Party Supplies Near Me - Leander, Texas

I've rented twice from Operation Jump and both times have been superior experiences! Always early, incredibly courteous and friendly! Will highly recommend. read more

Operation Jump - Party Supplies Near Me - Leander, Texas

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We ordered a 16' foot double lane water slide and they delivered early and picked up on time. Had great communication via text updates throughout the day and were very friendly! Had the rental the entire day from 11 AM till 8 PM!! kids had a blast!! We will be using them again for future rentals! Water slide was great quality, anchored into the ground, came with it's own hose and they crew fully setup and made sure it was working. read more

Operation Jump - Volcano 16' foot double lane water slide - Party Supplies Near Me - Leander, Texas

Great experience. Very professional, communicative and timely. Will definitely use again.

We had a wonderful experience with Operation Jump. Simple delivery, very well priced, very professional. Highly recommend! read more

Operation Jump - Party Supplies Near Me - Leander, Texas

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We had to reschedule last minute and they owner was so nice about it. The men who set up were super nice and professional.

Great customer service and easy to navigate online reservations. I was able to make a deposit online and pay with a different card at the time of set up. Very friendly staff and they set up well before the party began. I received text messages the day before to confirm drop off and the day of to notify me of their arrival. We were lucky enough to have the bouncy castle a day and a half after the party for no charge due to manning issue I believe. I wish my kids were still in town to use it but my husband and I are big kids so we jumped for a little bit lol. I would definitely recommend this company and will be using them in the near future. read more

This is my second year using Operation jump. They are very friendly, reasonably priced, quick taking care of everything. I will continue to use them. The kids had a blast! read more

Great service for such a good price. The kids had an amazing time at my sons birthday party and enjoyed the bounce house/ water slide combo!

They went above and beyond! I had a really complicated order and they were very patient with all my needs and changes. Plus, they sent me an extra cotton candy machine with extra sugar at no charge!! read more

Operation jump is a great local company with excellent customer service, clean equipment and thoughtful Owner. I would highly recommend them! read more

We rented a bouncy castle with the cotton candy machine for our daughter's birthday party, and it was a hit! We also requested a balloon artist in the last minute, luckily Chris was able to find someone to come in. All the kids had a great time Chris came early to make sure everything was set up in time prior to start of the party. He was courteous, professional and communicated at all times (delivery, setup, follow up, pick up). I highly recommend Operation Jump read more

Operation Jump - Party Supplies Near Me - Leander, Texas

Everything arrived clean, and they cleaned it again after setting up. We ended up changing where everything was setup and they were willing and polite when making the changes. There was potential for bad weather and even up to one day before the event they were very proactive at communicating our options for rescheduling or making changes. Luckily the weather held and the party was a blast. read more

Very easy to order, they were super communicative in the days leading up (without being annoying) and showed up ahead of time to set the bouncy castle up. The bouncy castle itself was great fun! Very spacious - felt larger than other ones I've been in. Great service and price. Stephen was very friendly with setting up and taking it down later that day. read more

Nicest guys ever! They were early to set up, communication was great on what time they would be arriving. Very friendly. Was a great party thanks to the amazing bounce house! read more

Ordered a margarita machine rental online, had some questions, so I emailed them and they quickly got back to me. The delivery was very professional and the person. was very friendly. He showed us how to completely operate it and even premixed our 2nd batch for us. Best part, they tasted great. Recommend them, and I was able to breakup my payment. read more

Drop off and set up we're perfect. Friendly crew. Picked up as planned and their communication around drop off and pick up was great.

Ever use balloons or signs to help party guests find your house? No need for that when you have a two story slide with an octopus snapping a ship in half! When my son saw the Kraken over the summer, he wanted that slide for his birthday party. The service from Chris was amazing. I sent a message through the website and within minutes received a response. Chris and his team arrived early and set the giant slide up in our backyard. He explained everything about safety and usage. He demonstrated how to properly climb the ladder, and was happy to accept my son's challenge to race down the slide!From the moment the Kraken was inflated, people from all over the neighborhood were coming to see the giant ship. The party was ready to begin! As expected, the kids kicked off their shoes and took to the slide like ducks to water. What I did not expect was every adult, including grandparents, going down the slide! Renting from Operation Jump was the best decision! read more

We rented a bounce house this last weekend for my son's birthday! He loved it. We will definitely rent again. Thank you Chris and Shannon for the great experience and customer service! read more

We had a great experience with Operation Jump. It was easy to book online, and the bounce house was delivered when promised. Everyone I spoke with was very friendly. The bounce house/slide combination was well maintained, and the kids loved it. We would definitely use them again. read more

Operation Jump was prompt, helpful and courteous. Their cotton candy machine and popcorn machines were huge hits. We'll definitely have them back for our next party! read more