When my son got sick the day before his party, they were able to reschedule at a moments notice! I…read morewas very grateful. Also, the bounce house was a huge it!

Best pricing - utilize the yelp code for 10% off. Very easy to communicate. Had a great a…read moreexperience with them. They came within the time frame, bounce house was clean and had no issues.Will use them again if needing bounce houses.

I called Big Texas Party Rental (in a bit of a panic) the Thursday prior to my Saturday wedding…read morewhen we saw that rain was likely. Everywhere else we called was full or wouldn't return calls as they promised. I spoke to Beau and was happy to learn that he still had two tents left at a really reasonable price, especially considering how late we were calling to schedule on one of the busiest spring weekends in Austin. Beau was friendly, helpful and really flexible with our last minute scheduling, including another reschedule that the event owner required for the timing of the setup. When my debit card declined the balance payment the Monday following the event, Beau was friendly and understanding (my credit union was having problems with their card network) as we worked out another method of payment. Big Texas Party Rentals met or exceeded ALL of my expectations. The customer service was excellent, Beau was friendly in all of our phone and email correspondences and the tents showed up as scheduled (even after we rescheduled the setup time). If I ever need any other party rentals (tents, lights, chairs) Big Texas Party Rental will be my first phone call. I highly recommend this great local business!

Beau was perfectly on time for our wedding, unloaded 90 chairs and two heaters, and even helped…read morewith set-up which is not standard. He is prompt with returning emails and phone calls. He has extremely reasonable prices compared to other vendors, we really shopped around and couldn't even begin to afford most other event services out there. Big Texas Party Rentals made it possible for us to have the wedding we wanted within our budget. He did not charge us extra because our wedding was on a Sunday which was a huge relief. I highly recommend this company.

From the moment I first contacted them until the time they left our event, I experienced nothing…read morebut greatness. I work for a school and wanted to rent the rock climbing wall for an event, and they made the entire process incredibly easy. Communication was excellent, they allowed me to make payments, and they even arrived early to make sure everything was set up in time for the event. They were very kind and always checked in with me before making any moves. They also gave us compliments on how organized we were, which was an added bonus! I will definitely be using them again.

COST = 3 stars, although YOU GET WHAT YOU PAY FOR…read moreCOMMUNICATION / CUSTOMER SERVICE = 1 Double-barrel Margarita machine reserved for June 28, 9am-6pm, to be delivered the morning of 6/28. COMMUNICATION HISTORY/ISSUES: Received a text (from 737-383-xxxx) on Tuesday, 6/24, reminding me of the machine rental. At this time, I asked if payment needed to be made before drop off, or at time of drop off. The response I received was that I was set up on 'auto pay' and my card was set to be charged Thursday, 6/26. I received receipt of payment on WEDNESDAY night (the day before payment was scheduled), so I then confirmed that my card was in fact charged on Wednesday, rather than Thursday. During that same text thread, I received confirmation that the machine would be delivered Saturday morning, 6/28 (as initially scheduled). On THURSDAY, 6/26 afternoon, I received an email with a link to REMIT PAYMENT (however payment had been received the day before). Wednesday, 6/25, I received a text asking if the machine could be delivered Friday, rather than Saturday, to which I said was fine. On Friday, 6/27, at 6:02pm, (after the machine had already been delivered and set up), I received a text 'reminding me' of the scheduled delivery for Saturday, 6/28. Thursday, 6/26 at 11:30am received text that said: "Hey Amy, we are looking to arrive around 10-12 tomorrow to get you all set up" (text received from: 512-987-xxxx) - this message suggested (and it was never communicated differently) that the machine was to be 'set up' and ready for use. There was no 'instruction or tutorial' on how to operate the machine, nor was it every communicated that the temperature would need to be adjusted. Additionally, there would have been NO REASON to think than adjustment was needed, as HALF of the machine was working properly - the issue was only with one half of the machine. One side of the machine chilled, but never froze, and would stop rotating after 10 minutes , while the side that WAS WORKING PROPERLY never stopped rotating, and once frozen, remained so for the duration of the event. It was not until after the machine had been picked up, via text, that someone said the temperature could have needed adjusting. To expect customers to manipulate EXPENSIVE machines and run the possibility of doing damage (and being charged for the damage) is absurd. DROP OFF/PICK UP AND MACHINE ISSUES: Machine was set up Friday mid-morning, however one of the lids was not included so someone was to bring the lid at some point on Friday. At no point during the drop off and set up of machine, did anyone give instructions on how to operate the machine - it was simply communicated that 'everything is set up and ready to go'. Friday, 6/27 at 7:46pm received text "I'm with Centex I'm in route to deliver the top of your margarita machine. ETA 8:10am (text received from: 512-201-xxxx) Saturday, 6/28 at 1:00pm text that included video of right side of machine not working was sent to the last number that we received a text from (512-201-xxxx) Saturday evening, 2 employees showed up at 7:10pm to pick up the machine - we reported the issue to them as well, and their response was "I'm not surprised but if you contact the office, they'll be able to provide some sort of compensation" When asked for some type of compensation (I did not ask for a full refund, but rather 50% since one of the two sides did work properly, so the issue was with HALF of the machine), the response I received was: "we started the margarita machine up today (Monday) and everything worked as it should..... We are disappointed that your experience wasn't great but we cant issue any credit since the machine works as it should..." RED FLAGS: 1.TONS of miscommunication 2. text messages received from MULTIPLE / different numbers - no idea what number was the 'right' number to be using 3. Reserved / Paid for machine = "Operation Jump" ; 'Centex" = Delivered the machine 4. Based on the response from the 2 who picked up machine, this appears to be a common occurrence

100 recommend!!! Great products. Very easy to work with and consistent easy communication. Arrived…read morefor set up EARLY! Tipping able to be done online prior to event when you pay for services so you don't need cash on hand at the event which I find very helpful. Plus.... I help with many school events often needing these services and as a result when I then reached out as RETURNING CUSTOMER I got a very significant discount. I've never seen that before using other vendors!!! They're going to do our middle school mini carnival now!

The kids loved the foam cannon. They did an amazing job! Will definitely have them back next year!read more

Highly recommended! I rent the 18ft tropical water slide for…read moremy daughter's birthday party. It was so big, and the kids enjoyed it so much! The owner is very friendly and responsible. He always replies my messages within 5 minutes. He checked my front yard and made sure that the water slide could be fitted in before I placed order. He asked me to call 811 to mark any water or gas lines in my front yard so he could stake safely. He called me the day before asked me if he could deliver earlier and he arrived to my house at 9am as he said. Everything went so smoothly and the water slide was wonderful! It has a sprinkler on the top and a good splashing pool at the bottom. I'll definitely do this again next year!

The best inflatable company in Austin! Competitive pricing, lots of availability and stock!…read moreRepeating customer here and will continue to rent inflatables from them as it's just super easy! Highly recommended

Couldn't be better!! Great service! Very detailed. Attentive and kind communication. Dropped off…read morewhen they said they would as well as pick up

Worst experience ever! When the delivery & set up crew got here, they tried to say it was noted…read morethat it was for grass, not concrete and that they didn't have sand bags. I showed them my order and they played dumb, I then said well since my party isn't until tomorrow you have time to go get them and come back. Oddly enough sand bags appeared in their truck. After I asked and requested all these ways to put it, they left with saying it's all perfect. The trees were making part of the castle not able to blow up, when asked about it, they said it was fine and wouldn't affect it in anyway. I left it running all night because I was afraid that if I deflated it, I wouldn't get it back up. The next morning, I'll share the pictures, when I called the office, I started with I know this isn't your fault, because she is just the one that answers the phone and I then went into details about the issues I had with the day before and the set up. I then told her I needed some one to come fix it because it was NOT safe and there was no way I could let children in it. After being told there was no one available because it was a holiday and the few staff available were dealing with other things. She asked me try fixing it myself, I then told her, it's a tree, there is no me fixing it, oh she asked me if I could get on a ladder to see what was on top of it and I am 5,2 with a broken rib. She then said deflate it and you can then you can see what is on it! Again I said it's a tree limb and it caused the top of the bouncy house to cave in and that debris was inside. Long story short after telling me that she couldn't get anyone here and me raising my voice because I couldn't get a word in about how I needed to try and fix it myself! I told her someone better be out here within a hour because I didn't pay $500 for something that wasn't working and not safe. The owner of the company called, he started the conversation like this, we do not allow our customers to cuss at our employees. When I then said I didn't and that I hoped their phone conversations were taped because after the lack of respect I received and the fact that the set up wasn't done correctly and me now pissed because he stated out the conversation like he did. He then said, listen to you, your raising your voice with me, I said yes I feel very attack and your telling me I'm in the wrong for something I didn't do, not the fact that me paying the amount of money I did for something I couldn't use. He came out to the house, when I went outside he said, they did a poor job of setting it up. No apologies for ANYTHING, he then took it down and all was ok. I understand that it was a busy holiday, but when a customer calls in and says it's not fixable and then gets told I needed to fix it myself and all of the crazy mess. You show up and acknowledge the problem and then apologize. They were a good price and I appreciate that they had one available for the holiday. But the lack of employees to make sure you get what you paid is unacceptable.

I've used Rock City Party Rentals twice in April already because they are just that AMAZING! I…read morerented the small bounce house, 5 large tables, 32 chairs & 2 tents from them early April for my daughters bday. They were very helpful and made sure that they placed everything were I wanted it. They even called me when they were stuck in a little traffic on the way to deliver, but I was ok with it because the drop off time was hours before my event. I love that they offer super early delivery as early as 8am I believe, which gives you time to set up everything as you wish. They also don't rush you for a pick up time. They picked everything up at 7pm per my request that time. I also rented the small bounce house again this past Sat just because my son and daughter loved it soo much! They dropped it off at 8:30am and picked it up right about 8:30pm. They very fast and efficient and I will continue to use them again & again as well as recommend them to my fam & friends. They have great Customer Service + competive prices and that is EXTREMELY important because now they have a repeat Customer!

These guys are great! They made my daughter's 4th birthday party a great experience!…read more I used a groupon and sometimes businesses don't give as much consideration to coupon/groupon users, but this was not the case. The days leading up to the party I had personal phone calls and texts making sure everything was ready and set to make it a wonderful party. Even as they were out for deliveries that saturday they texted me with updates so I would know when to expect them. They also left the bounce house til 9pm, which thrilled my daughter ;) I don't know if they usually do it, but my daughter's b-day is in February so probably not as much as a demand for bounce houses, but still... We also rented a popcorn machine, which was a big hit. All in all, I'd recommend them to anyone. Great service!

My rental with another company canceled on me last second. V was able to get me hooked up the same…read moreday and didn't try to up charge me in my hour of desperation. Highly recommend.

I loved using V's Bounce House & Party & Party Rentals! Their tents, tables & chairs were very…read moresturdy and helpful against the sun. I'm not a good party planner, and like always I was running behind. Veronica and her team were very patient with me and had constant communication. I highly recommend them and I'm for sure going to be using them again!

We have been renting from Austin Moonwalks for years! We come back year after year because of the…read moreexceptional service. You know, every step of the way, what to expect. We are customers for life!

Austin Moonwalks customer service is wonderful!…read more I booked with another bounce house rental company, and they flaked on me the day of my event in the most unprofessional way. I called Austin Moonwalks in a minor panic, and they came through in a big way! They went out of their way to deliver the perfect bounce house within hours and quite literally saved my kid's party. They have earned a customer for life. Thank you!

Huge shout out to Marshall and Tyler at Austin Metro Moonwalks who absolutely saved the day at my…read moredaughter's school carnival. When our original bounce house rental company's truck broke down on the way to our carnival with no guarantee he was going to make it to the carnival on time, we were in a panic with only an 1 1/2 hours until our carnival started. I called Austin Metro Moonwalks and even though they were almost out the door with another delivery (and on one of the busiest weekends of the year for bounce houses!), Marshall was able to find a couple of bounce houses they had available and said he would send his driver to our rescue as soon as possible. We were able to sign the contract digitally, pay over the phone, and within just a matter of minutes, we have bounce houses confirmed. They stayed in constant communication with me until they arrived to set up and showed up on time to pick up the bounce houses at end of the night. They even gave us a discount since we rented multiple bounce houses. I think our school has found a new vendor for bounce house rentals from now on!!

I can't say enough about how much we loved working with this company. They went above and beyond…read moreour expectations the were extremely cost friendly and super curtious and accommodating. Thank you thank you for making our insurance birthday so wonderful!! We'll definitely be using you guys next time