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ATX Auto Glass

1.0 (1 review)
Open • 8:00 am - 5:00 pm

Services - ATX Auto Glass

Auto mirror repair

Auto mirror replacement

Auto window repair

ATX Auto Glass Photos

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11 years ago

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Safelite

Safelite

(197 reviews)

I had a great experience at the Safelite on south I35 in Austin. I booked the appointment through…read moremy insurance app, but I have also used the online booking through their website, and it's equally as easy to use. My appointment was at 9:30, and I arrived at 9:08. The lobby is quiet, no loud TVs blaring. There is water and coffee available. I got a text at 10:08 saying they were starting service on my vehicle, and it was done by 10:45. A lot of people did arrive after me, and I know the wait time is usually 2.5 to 3 hours when they're busy, so that's what I was expecting anyways. Installation so far looks great. There was a little dirt mark on the fabric of the roof on the passenger side. I will update if there are any problems, but overall I am very pleased!

After agreeing to a price that included an online discount, I was later hit with an unexpected…read moreadditional charge that effectively removed that discount. The initial pre‑authorized charge for the mobile windshield replacement was correct -- but the second charge that appeared the next day was never disclosed, never approved, and never explained. The phone number shown on the invoice, which appears to be the local shop, routed me every single time to a call center. I had to re‑explain the situation repeatedly, only to be told the $100 discount had been retroactively removed. I was promised a reimbursement within 3-4 days. That never happened. What followed was a cycle of complete non‑responsiveness: the "local" number always routed back to the call center, the call center couldn't reach anyone at the shop, emails to the manager went unanswered, and every attempt to get a real update resulted in the same scripted responses with zero actual action. In my experience, the lack of transparency, the unauthorized additional charge, and the inability to reach anyone who could resolve the issue reflect extremely poor customer service practices. Prospective customers should be aware of how difficult it may be to get help if anything goes wrong.

ATX Imperial Auto Glass - Family Owned Local Business

ATX Imperial Auto Glass

(34 reviews)

Great job all around to the entire team. They said they…read morewould call back to schedule the appointment by the end of the day; They did! I asked them to call me before they got there; they called when they were on their way. And the work was efficient and clean! I would highly recommend them to anyone! Keep up the good work!

Representatives from this mobile glass repair shop walk around the check in area at Genie Car Wash,…read moredraw some circles in erasable marker on your windshield unprompted, and show you areas where your windshield is "chipped" in 4 places and needs repair, offering to coordinate with your insurance as well. I used quotes around "chipped" specifically because I subsequently called my auto insurance company who recommended Safelite Glass Repair (who I've used several times), and they came out to my place of work to repair the chips only to tell me that these are surface pits which are unsightly but cannot be repaired and they do not spread. In short, the representative from ATX Imperial Auto Glass was either very unskilled or attempting to rip me off. For reference, here is a full definition I found of this type of windshield damage: Surface Pit: A nick in the glass associated with normal wear and tear that does not penetrate to the plastic interlayer (middle layer of the glass sandwich). Can it be fixed? If the damage has a diameter of not less than 1/8 inch. Be cautious however, many small pits do not require a repair if the damage is too extensive.

ATX Auto Glass - autoglass - Updated October 2026

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