Terrible customer service. Can't even find "shield storage" on the maps and they haven't helped me…read morewith any of my issues since I've rented from there. I don't understand why it's called Shield Storage when you pay and then have to dig to find an address and it's called Keep It Self Storage. I've attempted to pay my monthly fee multiple times and the payment doesn't go through so then I get charged a late fee that they refuse to reverse. Not to mention the fact that they didn't address my property being damaged from another tenant and there was zero follow up. I'm highly disappointed and displeased with this place. Do not rent here.

DO NOT USE. I have…read morehad a small storage unit here for a few years. One of their selling points in the beginning was competitive prices. They were recently bought out by some other outfit, Shield Storage. Since then, their prices have steadily climbed and climbed. I just received ANOTHER letter of rent increase. What started at $110 is now costing me $163 per month. The increases are now happening multiple times per year. This is not a local business. It is not a family business. If they offer you an introductory rate, you're going to get locked in to a much higher rate later. They are going to squeeze you until, finally, the price increases are greater than the hassle of moving your belongings elsewhere. Self storage is often a pretty scummy market. This place WAS okay, and now they're no different than any other corporate storage outfit.

Out of all of the storage options in Grass Valley, I decided to go with Springhill Storage. The…read morefacility is clean, safe and accessible. The customer service was great and I was able to find the size of unit I needed. The move-in process was quick and easy. Thanks to the team and Dave at Springhill Storage!!! :)

Rented a Penske truck from Dave at Springhill Self Storage. I reserved a small truck and after I…read morepicked it up, I realized we would need a bigger size. Took the truck back and Dave worked his magic - helping me get into the correct truck for the job without additional charges/fees. He's professional, pro-active, and has a problem-solving mindset. Very happy with the service. (And the trucks were new/clean & handled well on my interstate drive from CA to WA.)

I can speak from a very long experience with this facility. I have rented large and small units…read morehere for well over 20 years. Units are well maintained, staff are friendly. Rates are very competitive. Highly recommended.

Was a quick and easy experience. Very helpful and nice. It's a clean facility and plenty of roomread more

Very easy to rent a unit from this company. We worked with a guy named Blake who was very helpful…read morein showing us several units and helped us decide which unit would be the best for us. Much appreciated!! The units were all very clean that we looked at. Old Barn had the best specials for the time we were looking for!! I spent time calling around checking on prices. The hours and availability for daily accessibility was good . I found them to use extra security measures too. Overall our experience was good. I would recommend this to a friend

Poor overall experience. Chose this location for its access…read morehours (til 11pm) and thought it was the only one in the county open late but just found another: Keep It Safe Storage on Loma Rica, GV. Customer service has great room for improvement. - My 1st time arriving my access code didn't work, staff were on lunch and I waited around for 45 mins with 2 trucks full of movers and items. They have an app for remote gate access but staff on site have no idea how it works and can't troubleshoot issues. Prices went up $60/mo! - The deal started out as 1/2 off for 3 months, went to normal billing for 3 months, and now it's an extra $60/month?! Their competition around the corner is now $100 less per month and they were unwilling to retain my business by offering a lower rate. Byeeee!

Terrible customer service. Very high prices. Constant issues with gate not working. Been locked…read moreout from entering due to their problems at least 4 times. Been locked in once. No support until 9 am and then it's just a game for them. You can almost see their smile over the phone. I'm leaving there, absolutely had it.

Pricing is very high, I've gotten stuck for almost an hour inside the gate because the gate was…read more"down". The best they could do to help me in that situation was give me $25 off next months rent....They don't have an office on site so if you have any problems or questions you have to call and hope they answer.

Friendly, convenient and courteous. I have used other storage places and this one tops them all.read more

I have been renting storage space there for over a year now and everything has been great. Access…read moreis convenient, and the people in the office have always been very helpful. When my bank compromised my credit card and therefore cancelled it; they contacted me quickly and we were able to sort things out, without any problem. John K.