On behalf of my father, they are punctual, they say what they do, and recommend to others and for…read moreour other units. Thank you! Also thank you for Karen and Israel for making it a smooth process.

I'm extremely disappointed with the level of customer service I received as a new client. I was…read moreprepared to invest and pay a premium price for the services offered but unfortunately the experience I received from Carol customer service agent did not reflect the level of service I expected. As a new customer I strongly believe that first impressions the way the customer is handled are the most important and crucial to redeem a customer also the quality of service you are delivering to that customer WELL to my surprise I received none of the above what was delivered to me was poor quality of service and rudeness from the beginning with her attitude and tone. I felt overlooked and poorly treated by customer service agent whom claims her name is Carol ultimately for the lack of respect and courtesy I had received from her not to move forward. It's unfortunate because this company had the opportunity to earn themselves a new client potentially leading towards a long-term high premium paying customer. Instead the way my experience was handled leaded them losing my business entirely before it even had a chance to begin. Good customer service costs nothing but is everything and can cost a business much more. I sincerely hope management takes this feedback seriously and looks at how a new client was being bullied, mistreated and harassed showing no respect or compassion towards the reasonings of my rescheduled appointment I felt overlooked, unappreciated and poorly treated for having had cancelled prior appointments due to a family emergency no empathy no respect whatsoever her demeanor was rude unapologetic causing me to have to cancel the contract entirely she mishandled an opportunity for new business poorly earning herself a big F for failure! She made it more about scolding me than just trying to help a customer who's dealing with a lot and on top of it all a Rodent issue placing my anxiety, stress and pain to go sky rocketing no individual wanting to be simply placed back on the schedule should have too endure what I was put through a little understanding and compassion goes a long way Ms Carol (customer service) !!!! having been put through your unprofessionalism care was the most unhelpful, unfortunates reveling me to withdraw and move forward to a company that knows how to handle customers and appreciate my business It was clear that this company wasn't what I was looking for because of this agent this business did not render my business. The opportunity was theirs to earn but the way my experience was handled resulted them to lose my business before it even had a chance to begin. The agent made me feel belittled making it more difficult then it should have been and more about the money. I have moved forward with a local 5 star company who showed and appreciated my business ! BYE BYE RODENT STOP! I came looking for a solution to my rodent problem, but the only thing that ended up getting exterminated was my confidence in this company! I was ready to pay a premium for professional service but apparently customer service was the first thing they let crawl away!The rodents might still be looking for a way out but this customer has officially found the exit! Respectfully You know who I am That's also incorrect I received the call to advice they were on there way to my residence when I had advice I would have to reschedule that was the first time, the second cancellation I called and advised I was going to have to reschedule and presented the situation I was facing so your incorrect by stating that both times the technician was at the residence when in real fact they weren't.

I had a great experience with Bad Termite. I reached out about a blow fly issue, and they were…read moreincredibly responsive and easy to work with from the start. Scheduling was simple, communication was excellent, and they arrived right on time. They did a very thorough inspection, took the time to explain what they were looking for and what was likely going on, and gave me clear, practical advice on what to do next. I really appreciated how knowledgeable, professional, and straightforward they were. It's clear they care about actually helping their customers rather than just trying to sell a service. I would absolutely recommend Bad Termite and will definitely call them again if I ever need pest control help in the future.

I've been using monthly service at my home for over 8 years and they are the very best…read more Professional, reliable and cost effective.

We had a great experience with using Rodent Expertz. They help remove the rodents from our crawl…read morespace and were on time, proffesional and got the job done quickly. Would highly recommend them.

If you want to block any pests from entering your home, give Rodent Expertz a call! They are…read moreextremely good at what they do and guarantee their work. The office staff is always pleasant and professional. I would highly recommend them!

Leo was amazing! First off, when I called Leo's Home…read moreSolutions, they picked up the call right away and were able to give me 2 appointment options for a specific window of time for the next day! Leo was very thorough and professional, after the walk through consultation and then proceeding with a protocol and solution, I felt much more at ease & safer with his expertise! Calming my completely freaked state of mind! He found 2 openings on the exterior of my house and fixed them: put a screen over the exposed gable vent, quickly & impeccably, as well as covered an open vent pipe on the roof Also, as I was scrolling through all the exterminator options, I realized I didn't want a van that screamed exterminator in front of my house! Besides the name "Leo's Home Solutions", being nicely "general", I got a great feeling of the work Leo's company could provide from the glowing reviews and I was right! Everything was at an extremely fair price too! I highly recommend Leo's Home Solutions!

I had a pretty bad crawlspace situation earlier this year involving a skunk getting underneath the…read morehouse, along with the odor, flies, and contamination that came with it. Leo and his team at Leo's Home Solutions came out and did one hell of a job. Their team was incredibly coordinated and completed both the crawlspace and attic in a single day. The attic didn't have any infestations, but they carefully identified potential entry points and blocked them off to help prevent future problems. In the crawlspace, they completely removed all the trash and animal remnants, including droppings, then sanitized the area with a lemon deodorizer and bacteria-killing treatment. They also fully replaced the mesh lining on the vents surrounding the house, including both the crawlspace and attic vents. Within a couple of days, the flies were gone and the lingering smell had cleared up. What I appreciated most was that Leo was responsive, straightforward, and willing to fully address an unpleasant problem rather than just putting a temporary band-aid on it. The price was fair and reasonable considering the amount and quality of work his team put in. Crawlspace and animal-related problems are not something you want to deal with, but Leo made the process much easier. I'd recommend Leo's Home Solutions to anyone dealing with crawlspace odors, animal intrusion, cleanup, sanitation, or sealing work.

Edwin and his crew were very professional. They came exactly when they were suppose to and…read morecompleted the work in a very timely matter. I would definitely recommend them to anyone.

Rarely have I met such an honest and knowledgable "salesman". Turns out after speaking for a while…read morehe saw I could do the job myself and gave me several "how to" tips for keeping squirrels out of my Avacado trees. How rare to give up work and help a homeowner! Then I learned that Edwin owns the company so I decided to save the hassle of doing it myself hired him.

I'd like to update my review since my first stellar review was for the initial estimate process…read moreonly and I said I would update (but forgot). It's been 5 years and we've had plenty of people up in our attic since Rodent Masters completed our job and any time someone goes up there, I beg them to check and double check to ensure there are no rodent droppings. During this time, we have not heard a peep in the attic which is a complete 180 from what we were hearing before - it always sounded like the rats were having a party up there in the middle of the night. The process took about a month from start to finnish because the first thing they do is cover and patch all holes or entrances up so that nothing can get in (or out) and not just outside of the house but inside the attic and inside every single area from within the house. It's a LOT of work but they did it very well. Then, they came back and, in our case, because things were so bad, they sucked out all of the insulation and then reinsulated the entire attic with much higher quality material than what had been removed. Then they came back on final time to ensure there was no activity. So, I have no reason not to continue recommending Rodent Masters and I have for the last 5 years. I do think I will contact them soon though just to have someone do a walk around to ensure there are no new holes that have developed since they were last here. Highly recommend and I'm glad to see that the reviews continue to be outstanding since the one I gave 5 years ago!

ONE STAR FOR SHOWING UP ON TIME. ZERO STARS FOR EVERYTHING THAT MATTERED…read more I hired Rodent Masters because I have documented ongoing rat activity around my private patio at my apartment for approximately a year. I have five security cameras recording the activity, including rats repeatedly on the ground in my private patio where my small dog walks and sniffs. I explained the situation to Max in detail, including how distressed I was, and told him I was prepared to pay for an exterminator's help myself. At their request, I obtained my landlord's permission for them to perform the work. The day before the appointment, I went even further: I sent Max a five-page presentation with photographs and a diagram of my property, identifying suspected burrows, storage areas with rat activity/droppings, openings I wanted sealed, the water-heater closet, planters/root systems and other possible nesting and entry locations. I also explained that I have a small dog and wanted safe, enclosed trapping options. I specifically asked whether they could perform the work the same day if possible. The technician arrived on time, but the inspection I expected simply did not happen. He focused on whether rats might be inside my apartment even though I had reported an outdoor problem. When I asked whether he had seen my presentation, he told me it was "at the office." He did not open and inspect the storage cupboards where I had reported rat activity and droppings. He did not investigate the suspected burrows. He did not seal any openings. He looked directly at an opening into one of my storage areas and did nothing about it. Most incredibly, while standing on my patio he explained that rats like protected areas around water heaters, yet he never even opened the doors to inspect the two water heaters I had specifically identified in my presentation. After all of this, the primary recommendation I received was to buy mountain lion or fox urine and spray it myself. After I complained, Max initially told me in writing that he was "very confused" because he had forwarded my list to the technician and explained the situation to him. He later said they were trying to "save me money" and the technician did not want to take my money "by just setting traps." That explanation makes no sense. This was supposed to be a free estimate. I never told anyone I was on a budget. I had specifically asked whether they could do the work that same day and was prepared to pay. Nobody even gave me an estimate or presented treatment options and allowed me to decide what I wanted to spend. Max also brought up my doggie door afterward. I did not tell Max about a doggie door the day before. I mentioned it casually to the technician while we were already standing on my patio. I never reported rats inside my apartment. He insisted on coming in and looking under my sink and told me I had no evidence of rat existence. My complaint is simple: I hired a rodent professional to investigate documented rat activity, identify nesting/entry areas, recommend appropriate trapping and exclusion, and give me an estimate. Instead, the specific areas I identified were not meaningfully investigated, no holes were sealed, I received no estimate, and I was essentially told to buy predator urine. Had Max simply told me after receiving my five-page presentation that this wasn't the type of work they were going to perform, I would have thanked him and continued looking for another company. Instead, I stopped searching because I believed help was coming the next morning. That lost time matters when you are already dealing with an ongoing problem. I also let Max know how traumatized I was by these rats and how I wasn't sleeping at night. He seemed so empathetic and told me not to worry. Why pretend you want to help and then lie about our initial conversation. P.S. I saw another reviewer say someone from this company arrived in an unmarked white van, which the company disputed in its response. The technician who came to my home also arrived in an unmarked white van, and I have the security-camera footage showing it.

We did a full house pest proofing. They did a good job. Now a year later we have our first rat and…read moreI don't know how it got in. But they texted me back they are moving out of state and no longer can be of service.

I've used Ortiz Pest 3 times, and they have been a pleasure to work with. Please understand that…read morefor rats, they don't just use traps, what they do is they specialize in blocking the access the rats have to your attics and crawl spaces, which is the main thing you have to do to eradicate the issue. Once done, they set traps in your attics and crawl spaces, and come a few times. Eventually, the traps will be empty because they've all been trapped or starved because the rats can't get out. Eventually, rats might create another access hole, at which point you can call Ortiz again to seal off the new hole. We had this happen twice, but it is always a few years between breaches. Highly recommend Ortiz Pest. Reasonable prices, also. But it depends on how many and how complicated your openings are. If you have a ton of places where rats can get in, you'll spend more on the front end to seal up your house.

We had a rattle snake in our yard and they sent someone that quickly removed it ! Thank you!!read more

After dealing with another pest company for a skunk problem under our house which they weren't able…read moreto solve, we called Traction. Arman came and methodically and humanely solved our problem. He was friendly, explained everything and put in a lot of time. I'd recommend Traction and Arman to anyone needing real professional help.