The service here has been hit or miss. The first person I talked to when I tried joining this…read morepractice was a bit impatient and unhelpful when I tried asking logistical questions about signing up with my PCP. Then she got my email address wrong when I tried to sign up for the patient portal. When I called back I spoke with Gwen, who was super friendly and helpful. She corrected the error right away. I arrived early for my first appointment and was taken in at a decent time but it took a while to actually see Dr. Virk. When I met him, he seemed very knowledgeable and patient with my questions and concerns. He seemed like he actually read through the thick patient intake packet I completed. He was warm and genial. He didn't seem to be in a huge rush to get me out of the door. I was pleased with my experience, and felt that the wait was worth it. When I got my lab work done, I messaged Dr. Virk but never received a response from him, only from his staff stating they had sent the message to him. When I tried to call, I left a callback number after a long wait and was never called back, though the automated message stated I was next in line. I left another message on the patient portal explaining this and my availability in trying to schedule an appointment. I did receive a call and voicemail the following morning. When I called back, I immediately received an answer and was able to schedule a phone visit within a few weeks. My previous doctor's office allowed people to schedule appointments online through their patient portal or via text, which I found helpful. I do wish this was the case with this office. I also wish I could see after visit care instructions and information on the patient portal, as I can be forgetful with verbal instructions and would like to be able to refer back on the specific directions my doctor has given. Overall, I like this office, but having a more modern way of scheduling appointments and accessing my health data would make it 5 stars.

I just got new insurance -I called to make an appt. For my blood pressure- they told me I couldn't…read moremake an appt because I owed $100 from a deductible from an insurance I no longer have from 2024- I have no problem paying I just wanted to look into it. Maria at billing was a horrible representation of how Dr. Pat runs her practice. This lady was unprofessional, made you feel dumb if you don't know medical terms she was using, raised her voice at me and was extremely rude... I did call the office back to let them know how business is being handled and I it Shouldn't matter if I'm a new patient or old patient you shouldn't be treated like that.

Dr Leong is the most thorough doctor, caring and competent ever. She takes the time to cover all…read morebases. Asking questions about your health, not just the reason for the visit. I do believe she is one in a million! I am so grateful to have her as my Family Physician.

Staff is trash!! Rudest women ever! I've been seeing dr leong 10+ years and have always had a…read moreproblem with staff. You can't get a referal, and now you can't even get an appointment! Received a letter in the mail stating Dr would be unavailable during month of Jan. called today to get an apt. to be told that she only works one day. When I asked if I should change my primary care physician, I was told I cannot be accepted to the other dr Nieves who took her place. No other recommendations were given except "other patients found a new dr". I was told to "go to urgent care" but ive been there twice and am still sick a month later!

Do not come here. Doctor was with me for less than five minutes and after I told him I twisted…read moreduring showering and felt back pain, he stated I needed x-rays, MRI and hip replacement! I'm 57 years old and did not suffer any injury or fall for my compliant of back pain. I needed a note for work and went there because they were on my health insurance authorized provider list. Also, I went back the following day to collect my receipt because I did not receive it on date of service. I later noticed receipt indicated I paid $35., but my bank showed a $36. draft. I called their office this morning and was told, "I told you about the fee" when in fact they did not. I had cash on me on day of visit so I would have just paid cash. She also said "there is a small sign" at front desk, which obviously should be much larger since I did not see it. The $1. fee is not the point, the point here is the fee was not disclosed. Good luck and God bless.

I've been coming to dr. Chidi for years now. He explains the situation in the level that you can…read moreunderstand and figure out the treatment together. Also I can see him when I need to. I don't have to wait for days for an appointment. Nurses in the front office are especially nice & friendly. My only issue is with their billing. The billing company that use is impossible to deal with. Never return your calls and one doesn't know what the other did. They send claims to insurance too late or not at all ... and are too happy to send it to collection agency.

Dr. Michael Baluyut is our primary physician. He's always addressing all our questions regarding…read moreour health problems. Erica is most helpful in regards to our health insurance and schedules for office visits. All the staff are very efficient. They all care for your well being.

This review is for the office staff and not the doctor himself. I changed PCP's last month, when I…read morecalled for my initial appointment, I was told the soonest was a month out, I'm a diabetic and needed to be seen to receive a refill so as inconvenient as it was + having to go a full month without my medication, I decided to wait it out. Fast forward to this week, I call to confirm my appointment and I'm told they don't have one for me until May, another 5 weeks without medication. When I asked how this could have happened, the person I was talking with said they don't know, and there's nothing that could be done. The level of professionalism is seriously lacking with their appointment setter and level of care provided when speaking with someone that had a genuine concern for their own health, wasn't just disrespectful, but to brush it off as they did was more upsetting than them dropping the ball on my appointment. I hope their calls are recorded so management can pull the call and hear it for themselves. I had to call my insurance and change PCP's, my new doctors office heard what happened, seen me today and got me all squared away. If you're having issues being seen, I'd recommend trying other providers, because while I'm sure Dr. Baluyut is a fine physician, his office staff needs a serious reality check.

They were able to calm me down and get me in and get tested as necessary. They were kind and…read moreencouraging.

Been coming here for over a year now. Great folks. Always get to my appt on time, no waiting…read more They provide thorough information for me to understand my health and everyone seems super caring. Highly recommended this clinic.

Dr Khan is a very talented doctor. She is very thorough and keeps abreast of all my issues going on…read moreat 72 years old. She keeps all her information together very well and is always on top of things. I highly recommend her, she is very caring!

Dr. Khan is a gem! She is the kind of rare doctors you don't come across that often. She takes her…read moretime and listens to your concerns without rushing you. You can see that she likes what she does and cares.

Dr Ortuno was amazing! We found him from recommendations on facebook, and couldn't be happier. He…read morewas very informative and took his time answering every question we had. He has the warmest personality, and was great with our 9th month old baby making him smile and laugh during his checkup. Couldn't recommend him more. The office staff was also very nice and helpful(:

Both the office, and the physician provided us with useful medical information, quality care, and…read morewere pleasant, and respectful. Highly recommended.

they respond to all my medical needs quickly and they send their nurses n e me to they show up to…read moremy home since I'm bed bound n can't walk the office experience was smooth

Super money hungry over here. They scheduled me as a telemedicine appt when I wanted to come in. I…read morerecommend just going to your local hospital not these irresponsible clinics where these people have no idea what's going on or how to manage patients. Someone else on yelp said his visit with the doctor felt transactional and I 100% agree. Please check the other 1 star reviews before going to this dogshit clinic