they respond to all my medical needs quickly and they send their nurses n e me to they show up to…read moremy home since I'm bed bound n can't walk the office experience was smooth

Since writing my original review, I took this doctor's advice and found a new healthcare provider…read more The difference has been remarkable. My new physician sat down with me for at least 30 minutes, listened carefully to my concerns, and made me feel as though my health actually warranted his time and attention. By comparison, my experiences with Dr. Sameer typically involved appointments lasting no more than five minutes. I am genuinely amazed by how much happier and more confident I feel with my new doctor. To anyone struggling with the American healthcare system, my advice is simple: keep looking until you find a provider who is willing to give you the time and attention you deserve. There are physicians who prioritize the quality of their care rather than taking on as many patients as possible in pursuit of greater profit. My interactions with Dr. Sameer also left me with the impression that he was socially awkward, dismissive, and difficult to communicate with. That may not bother every patient, but when someone is responsible for addressing serious health concerns, effective communication and a willingness to listen are extremely important. I am grateful that this experience ultimately pushed me to find a physician who treats me with considerably more care, patience, and respect. Thank you.

I must say dr. Helen patz is the best doc. She will treat you like you are her only pt and pay full…read moreattention and follow up back for your concerns and health issues. You won't find doc like her anywhere who gives 100% to her patients. Just love her. Thank you so much Dr.Patz for your help. She even called me after her work hours to find out how the medication is working which I don't think any other doc do here. Love her MA Victoria who always calls back on the same day to follow up. Highly recommend Dr Patz.

I should have listened to the other Yelp reviews and to my mother who has been telling me to change…read moredoctors for over a year. I'd tell her it's not the doctor as much as it is her staff. Yes, the doctor is nice and does take time to listen to you, but that's about where it stops. I'd been having issues I'd never experienced before and she put me through a battery of tests starting several months ago. I was able to do each one, but the last one had to be cancelled because my mother was taken to the hospital just a few days before. Since then, she's been in and out of the hospital and because she now requires care 24/7, it's been up to her husband and I to care for her. It's been extremely hard finding time to get away to get chores done as I've got a job to do where everything is on deadline. I advised the office staff, but the response was they wouldn't refill my prescriptions until I went in to have my blood work done. They know my insurance is in the midst of changing and it may be a while before I'm able to get in to see another doctor. I was given the impression they don't care and the only thing I could think of to do was to hold back and not take the medication daily so I could spread it out as long as I could. Surprisingly, when I called the pharmacy to refill the medication and knew they had to contact the doctor's office for approval, the doctor's office actually did approve the refills. Well, all except for one -- a blood pressure medication I need to take daily. So here it is a Saturday and I'm ready to pick up the other meds, but on Monday I need to get back on the phone and find out why they haven't approved the one. More wasted time that I really don't have right now and it appears I'll have to make yet an additional trip to the pharmacy to pick up the final medication which I'll be completely out of by then. If they don't approve it, then I'll have to make an appt with a clinic doctor in town just so I can get that one medication. Yes, I'm beyond frustrated! I understand the office requires someone like me to have blood tested every three months so they can keep track of my health but, ironically, those times where my numbers did change, my medications weren't adjusted accordingly. I've had so many issues getting my medication because they refuse to write the prescriptions for even three months; most, not all, of my prescriptions are on a month-to-month basis which requires me to call the pharmacy 48 hours in advance so they can contact the doctor for approval. I can't tell you how many times in the past two years that I've gone to the pharmacy after being told by the doctor's office that something was called in, only to find out that it hadn't. More than once I've had to call the doctor's office from the pharmacy to find out what was going on. Too many wasted trips, wasted gas, and time wasted that I could have used more productively. Oh and don't bother asking them to sign a form that needs a doctor's signature. I handed them one at least three months ago and stopped in a week or two later when I was in the area. It hadn't been signed and I was told they'd call me when it was ready to be picked up. Not only have I not heard from them about the form, I also haven't heard anything about the results of the tests I underwent to try to find out what was causing me trouble. Before I underwent those tests, however, they suggested I take an over-the-counter medication to help with the symptoms, which I did. Shortly thereafter, I happened to be talking to my veterinarian friend who, when she learned what the doctor advised me to take, ordered me to stop taking it immediately because the FDA determined it contains a Cancer causing ingredient and ordered it recalled. Great! I was fortunate that one of the tests I underwent was conducted by a doctor who was able to tell me what he was seeing as he performed the test. If he hadn't told me, I'd have no idea because I sure haven't heard anything from the doctor's office. Again, the doctor herself is a nice woman and I know she's very busy. It's become the norm where you have to stay very proactive, but unless you've got an abundance of time to waste attempting to get small things accomplished like picking up prescriptions, I'd suggest you save yourself the frustration and attempt to find another doctor.

The service here has been hit or miss. The first person I talked to when I tried joining this…read morepractice was a bit impatient and unhelpful when I tried asking logistical questions about signing up with my PCP. Then she got my email address wrong when I tried to sign up for the patient portal. When I called back I spoke with Gwen, who was super friendly and helpful. She corrected the error right away. I arrived early for my first appointment and was taken in at a decent time but it took a while to actually see Dr. Virk. When I met him, he seemed very knowledgeable and patient with my questions and concerns. He seemed like he actually read through the thick patient intake packet I completed. He was warm and genial. He didn't seem to be in a huge rush to get me out of the door. I was pleased with my experience, and felt that the wait was worth it. When I got my lab work done, I messaged Dr. Virk but never received a response from him, only from his staff stating they had sent the message to him. When I tried to call, I left a callback number after a long wait and was never called back, though the automated message stated I was next in line. I left another message on the patient portal explaining this and my availability in trying to schedule an appointment. I did receive a call and voicemail the following morning. When I called back, I immediately received an answer and was able to schedule a phone visit within a few weeks. My previous doctor's office allowed people to schedule appointments online through their patient portal or via text, which I found helpful. I do wish this was the case with this office. I also wish I could see after visit care instructions and information on the patient portal, as I can be forgetful with verbal instructions and would like to be able to refer back on the specific directions my doctor has given. Overall, I like this office, but having a more modern way of scheduling appointments and accessing my health data would make it 5 stars.

Happily a patient here for yrs. & my Dr. Patzanakidis, is caring, kind & compassionate. I'm 69 &…read morewould be happy to stay a patient w/ my dr. Pat.. staff is very courteous & kind.

This review is for the office staff and not the doctor himself. I changed PCP's last month, when I…read morecalled for my initial appointment, I was told the soonest was a month out, I'm a diabetic and needed to be seen to receive a refill so as inconvenient as it was + having to go a full month without my medication, I decided to wait it out. Fast forward to this week, I call to confirm my appointment and I'm told they don't have one for me until May, another 5 weeks without medication. When I asked how this could have happened, the person I was talking with said they don't know, and there's nothing that could be done. The level of professionalism is seriously lacking with their appointment setter and level of care provided when speaking with someone that had a genuine concern for their own health, wasn't just disrespectful, but to brush it off as they did was more upsetting than them dropping the ball on my appointment. I hope their calls are recorded so management can pull the call and hear it for themselves. I had to call my insurance and change PCP's, my new doctors office heard what happened, seen me today and got me all squared away. If you're having issues being seen, I'd recommend trying other providers, because while I'm sure Dr. Baluyut is a fine physician, his office staff needs a serious reality check.

Too many ideological mistakes...the MA is uneducated in certain areas and will not listen to real…read moreprocesses...the pcp is wrong in certain areas concerning healthcare...it infuriates me that I was referred to the practice by my healthcare insurance...

Do not come here. Doctor was with me for less than five minutes and after I told him I twisted…read moreduring showering and felt back pain, he stated I needed x-rays, MRI and hip replacement! I'm 57 years old and did not suffer any injury or fall for my compliant of back pain. I needed a note for work and went there because they were on my health insurance authorized provider list. Also, I went back the following day to collect my receipt because I did not receive it on date of service. I later noticed receipt indicated I paid $35., but my bank showed a $36. draft. I called their office this morning and was told, "I told you about the fee" when in fact they did not. I had cash on me on day of visit so I would have just paid cash. She also said "there is a small sign" at front desk, which obviously should be much larger since I did not see it. The $1. fee is not the point, the point here is the fee was not disclosed. Good luck and God bless.

I've been coming to dr. Chidi for years now. He explains the situation in the level that you can…read moreunderstand and figure out the treatment together. Also I can see him when I need to. I don't have to wait for days for an appointment. Nurses in the front office are especially nice & friendly. My only issue is with their billing. The billing company that use is impossible to deal with. Never return your calls and one doesn't know what the other did. They send claims to insurance too late or not at all ... and are too happy to send it to collection agency.

Called to make appointment, they asked me to hold. I held for 4 min then they hung up on me. I…read morewaited a few minutes and called back. Someone picked up the phone and hung it up on me. I figured it was an accident so I called back. Same thing you can hear the phone being picked up and slammed. Good doctor maybe but if the office runs like this I rather go find another office.

The staff and the doctor are great! Dr. FAKHOURY IS VERY caring. They were very helpful .read more

Brigid R. and Cynthia B. from back office did another great job today. I only wish their software…read moreworked as well as them minor issue but they knocked it out of the park!

I was cleared for surgery 3 weeks ago. Norco Medical never sent my ekg and bloodwork to the…read moresurgeon. Surgeons office left multiple messages but got no call back. I finally went in to the office and they lost my ekg. Long story short. I had to cancel my surgery. Its not the first time I've had to walk in because no one will return a call. Time to change Doctor. I've gone here for 30 years. It used to be great. Just keeps getting worse over the last few years.

Dr Leong is the most thorough doctor, caring and competent ever. She takes the time to cover all…read morebases. Asking questions about your health, not just the reason for the visit. I do believe she is one in a million! I am so grateful to have her as my Family Physician.

Staff is trash!! Rudest women ever! I've been seeing dr leong 10+ years and have always had a…read moreproblem with staff. You can't get a referal, and now you can't even get an appointment! Received a letter in the mail stating Dr would be unavailable during month of Jan. called today to get an apt. to be told that she only works one day. When I asked if I should change my primary care physician, I was told I cannot be accepted to the other dr Nieves who took her place. No other recommendations were given except "other patients found a new dr". I was told to "go to urgent care" but ive been there twice and am still sick a month later!