I stayed at CareOne Lexington from Friday, 2/27/26 to Wednesday, 3/4/26. Let me start with what's…read moregood about the place: Helga, V., Marvin, Sandy, Lydia, Irene, and Jae. These nurses and aides are genuinely kind people working above and beyond in a hellishly penny-pinching for-profit nursing home that has clearly experienced years of top-down CEO neglect. They do this as the physical plant literally falls apart around them (see photos). If it were not for these caring people, I doubt I would have survived my stay. Nurse Helga is wonderful. On Friday, staff from the cafeteria brought me the meal plan for the week. It consisted of meat for breakfast, lunch, and dinner. I explained I was vegetarian and asked for the relevant meal plan. Staff had never heard of such a thing. They sent me a salad (see photo). It consisted of half a tomato, some lettuce leaves, and onion. I was supposed to be eating plenty of calories and healing after surgery, but this "meal" was under 100 calories - a starvation diet. I showed Helga about catastrophically non-nutritive meal. Out of the goodness of her heart, she bought me a vegetarian bowl at Qdoba. It was delicious. I was deeply touched by this act of extreme kindness. I asked to pay her back, and she wouldn't take my money. Helga is an angel on earth. Incredibly, once Helga was off for the weekend, I had to continue to beg staff for a non-starvation diet. They continued to send me food that amounted to under 600 calories per day. I called Robby, the dietician, but he was off for the weekend. I was hungry and dizzy. A kind nurse got me a bargain-basement Ensure knock-off, but it was lukewarm and tasted bad, so I threw it up. On Saturday, I called friends to let them know I was starving. On Sunday, my friend Julianne came with hummus and pita. On Monday, my friend Dennis came with food that my friend Amy bought. On Monday, when staff started bringing actual vegetarian food (bargain-basement Cheerios, the egg glop that comes frozen in large containers), it was so disgusting and full of chemicals that I threw it up, every time. This meant that I kept losing my medication. (I'm on over a dozen meds a day due to severe neurological and autoimmune disease.) I brought the electolytes my neurologist told me to take three times a day for orthostatic intolerance, but I was never able to get staff to bring me a container to mix them up in, so I became progressively dizzier and more dehydrated throughout my stay. Also: 1) I was told to call Jen, the discharge planner, Wednesday, 3/4 at 10:00 am. I did so. I let staff know that my ride was coming at 2 pm. Four hours later, my ride came, and Jen had still not returned my call. Staff was surprised that she never got back to me. Today, Friday, 3/6, I called her again, because I don't know if I'm still supposed to be taking antibiotics that they gave me at CareOne. Jen has never returned my calls, and I have received no discharge planning. Does she still work there? 2) Social work asked if I needed services at home. I told them that I applied for a home health aide through MassAbility in 2024, and that I have not yet received those services, despite being over 90 percent bedbound and 95% housebound due to neurological disability. (MassAbility gave my case to Elara Caring. Elara Caring has not provided the home health aide that they are required to send me.) Social work said they would try to get me services at home. I never heard back from social work. I called them today, 3/6, to ask what services they found. I still haven't heard back, and I have received no services, including the home help and the post-surgery nursing care I requested while at Care One. 3) The call alarm at the nurse's station typically rings for 35 minutes or longer. It turns off for a couple minutes... then starts back up. My neurological disease comes with severe sensory limitations. I was in the room next to the nurse's desk, with its constant beeping, for my entire stay. I had a severe migraine every day. This is not the nurses' fault. It's the fault of CareOne for understaffing to the point where the call alarm barely ever stops. 4) There was no phone reception in Rm 125P where I stayed. When I needed to beg friends for food or ask my surgeon what to do about the fact that I couldn't stop throwing up, I had to walk far to use the phone. Given that I wasn't allowed to treat my orthostatic intolerance in keeping with my neurologist's directions, this was dangerous. 5) My room was extremely bright even in the middle of the night. This is because there was a huge chandelier outside my window that was kept on all night. The meager shade did almost nothing to block the light. This added to my constant exhaustion and migraine. 6) The issues documented in the photos (exposed wires, insufficient calories, patients being forced to hop in and out of bed to manage their own light soon after abdominal surgery) are dangerous. DO NOT SEND A LOVED ONE HERE.

Nurses bell rings for hours. Meals missed. No one , not one nurse or aid available or visible…read moreespecially on weekends. Broken bed for days before we could get a replacement. Just a terrible example of a healthcare facility.

My family is very grateful for the caring, and outstanding staff as well the comprehensive services…read moreavailable and provided by the Gables in Winchester. When my mother moved into the Gables she experienced an enhanced assisted living environment for retired individuals. From daily check-ins with staff, to full meal and bistro dining options, housekeeping, maintenance, home care aids, and transportation services the Gables truly has thought of everything you might need at some point during your residence with them. Lovely apartments with easy access to elevators and community areas, residents truly have the independence they desire along with the personal and home services they require. The Gables coordinates additional home care and nursing services with other agencies making sure residents have the care and medical supervision they may need. A lovely, well staffed dining room provides residents a community dining experience and if a resident prefers a meal in, delivery is available. Every meal provides menu options. Physical therapy is available on site as well as hairdressing and other personal services. A dedicated bus can be reserved to take residents to medical appointments in addition to transporting groups to outings, such as to a restaurant or shopping center or museum. Seasonal outings are offered including foliage rides, Holiday light viewing, and trips of all kinds in the surrounding communities. New activities such as Life Stories, Tech Support, a Blood Pressure clinic, and Flu and COVID Vaccine clinics have been added to their schedule. This alludes to what is possibly the best feature of the Gables - the plethora of fun, social activities that are available on a daily basis. Regular weekly activities include exercise programs such as chair yoga, exercise to music, strength and stretching, corn hole and bean bag toss. Residents can take advantage of challenging and brain enhancing activities include trivia, crossword, puzzles, and current events. A book group and well stocked library are available for use. The Gables organizes a range of options to be creative including flower arranging, painting with watercolors, and crafts such as hat making and wreath making. Game sessions include BINGO, board games, Mah Jong, cribbage, billiards, bridge, and checkers. Residents have a chance to test their luck with Pokeno. Entertainers and musicians use the main lobby and piano to serenade as well as encourage sing alongs. A therapy dog and pony visit the residents. Masses and non-denominational bible study are available as well. A theater on the main floor is used for regular movie nights and other events. Monthly birthday parties and weekly happy hours are held for those who want to chill with a nice glass of wine. And last but not least the key to all the wonderful features at the Gables is their dedicated and compassionate staff, who truly make an effort each and every day to provide a welcoming and caring environment to everyone here.

Not all angels reside in heaven many walk the earth. The…read moreGables in Winchester is a wonderful caring facility. My brother was there for 3 years. He was a quite person but he met so many wonderful people residents and staff that brought him out of his shell. Bingo, outside trips to restaurants, food shopping and trips to museums, musicals, and boat rides made his day. When he could no longer do activities, the staff was amazing helping him to get around and keeping his spirits up! We as a family had so much support, love, and caring from the staff we felt like family.

Couldn't be happier with the quality of care here. My mother has had some difficult issues of her…read moreown making and the staff have been incredibly flexible and helpful. I rest easier knowing that my mother is somewhere safe and that she is well cared for.

Wonderful Memory Care facility! After visiting nearly 20…read morefacilities that offered Memory Care as an adjunct, we found Artis. All residents have memory issues and they are handled professionally and with warmth by all of the staff. I HIGHLY RECOMMEND THIS FACILITY FOR ANYONE LOOKING FOR MEMORY CARE PROFESSIONALS TO TAKE CARE OF A LOVED ONE!

C-W took superb care of my mother-in-law for 20 years until she died at 102. The staff always…read moreseemed very warm and caring, and she was always well dressed and clean. They had regular activities in the memory unit every day, and encouraged the residents to take part in any way they could. They managed her transition from independent living to assisted living to memory care while preserving her dignity.

Left my nana to die essentially. I visited to find her (she had dementia) scratching her arm down…read moreto almost the bone while the hatian staff workers talked amongst themselves and paid zero attention to the patients. This place is worse than a state ran facility

From the owner: Belmont Manor is a community leader in providing quality-driven post-acute and long-term care…read moreservices. We are committed to providing a continuum of care in an environment that promotes optimal functional ability, interdisciplinary care, and the integration and provision of community resources and education. We promote a challenging and professional work environment through on-going staff education and Continuous Quality Improvement programs, which meet the needs of an ever-changing health care population. We provide inpatient medical, nursing and rehabilitative care for individuals who are unable to live in an alternative community setting, but who do not need the diagnostic or surgical services normally provided by acute care hospitals. We are dedicated to improving the quality of life for residents by assisting them in achieving their maximum level of independence. This is accomplished through supporting resident's psychological and social needs, maintaining resident self-respect, providing a home environment and respecting resident needs and privacy. We provide rehabilitation and health maintenance to each resident as deemed appropriate by the interdisciplinary health team: this includes nursing, physical therapy, attending physician, occupational therapy, therapeutic recreation, dietary and social services. Everything we do at Belmont manor is for the purpose of enhancing the quality of life of the residents.

My brother is at pine knoll nursing home. The five stars is for Ronnie. He is my brother's…read morecaregiver. I met Ronnie and I can see why my brother is happy with him. He is very attentive and caring. My brother is blind so he needs extra care. There's another woman named Mary, she gave us access to the outdoor patio which was really helpful for us so he could get some exercise. I appreciate the staff keeping an eye on my brother even though they are not used to dealing with blind people. They always make sure to keep him clean and as well as his room. Thank you very much for all you're doing for him

For the good part...the first few months of a family member's stay, this place was acceptable. it's…read morevery clean, tidy and kept up. The grounds are meticulously cared for. The housekeeping staff does a great job and are very friendly. Especially Trish. She's very pleasant and social. Always striking up a conversation with our family member. She kept our family members private room clean at all times. The activities team, Valerie and Stacey go out of their way to make sure residents participate and have a good time. They also are very friendly and personable.I was very impressed with them. Chris the maintenance guy is very prompt when something needs attention. Also a very nice guy. Bob, the project manager, I believe, also very caring and understanding. One time He went out of his way to bring our family member to an eye appointment when transport and family members couldn't. Now the not so good. I won't name any names, but will mention their title. The nursing coordinator was fairly nice for first few months. But when our family member left his medical appointment in Boston (not a good choice to do) before his transport arrived, she turned not so nice. It's understandable of her concern and her duty to be sure residents are always safe. But we feel he was being continuously penalized for his wrong doing. The day after this incident (he went missing for several hours) she put him in a cramped room Way down the other end of the hall. She said it was for his safety sake because his private room was too small for him..that made no sense because the room they transferred him to, had 2 beds, one not being used, and just about the same size as his private room. Also, she would not allow him to venture out for a day with his sister, who did it weekly Up until this incident. She claimed he was an escape risk. He spent his Father's Day in the facility. This was his first Father's Day without his daughter, who had passed a few months earlier. His sister planned on a family day for him at her home, to help him from the pain of not having his daughter on this special day. This shows NO COMPASSION.also, She would not allow him to use transport for his medical appointments, even tho a family member would be meeting him when transport would arrive at the appointment. This is something that has been done since his admission here. A few times she raised her voice at his sister, when discussing certain matters. This is very unprofessional. The social worker is extremely condescending. She lacks people skills. And shows no empathy. I've dealt with many social workers, With my profession, so I am familiar with thier roles and the manners they should have. This one lacks manners. If she hadn't continued telling us and our family member that "he is his own person and can make his own decisions", he probably wouldn't have decided to leave his appointment before transport came and got lost in Boston! There have been several disagreements between her and our family members sister. She had an obvious dislike for his sister. one one of his final days there, Our family member's sister was sitting on the spare bed going through her phone while the doctor was behind curtains, tending to his wounds. he came from behind the curtain to discuss his condition, when all of a sudden He started saying she was unethical in recording him! She told him she was not recording him and was just checking her messages while she was waiting. she showed him her phone. He left our family member, without covering his wound and went to get the nursing coordinator, who then came into the room and scolded his sister, like a child. somehow the social worker became involved and refused to hear the whole story. His wound was not properly dressed until later that day. The next couple of days, our family member kept complaining of pain around his wound and was not feeling well in general. He asked to be transported to the closest hospital. I'm not sure who, but he was told he was fine and that he didn't need to go. 2 days later, his sister went to visit him and immediately saw that he had a fever and looked very I'll. He needed to go to an emergency room. She took him there herself. But before being able to leave the building, the nurse coordinator stepped in and made things difficult, wasting the time he should have been at the hospital. At the emergency room, it was determined he had a seriously bad infection, his wound was a stage 3 wound (stage 4 is the worst) and he could have died if he was not seen when he was. Needless to say, we removed him from Pine Knoll.

Loved Waterstones of Lexington. I was particularly impressed by the kindness shown to me by all of…read morethe professionals who worked there particularly Katrina who gave me the tour. I was warmly greeted by the concierge and while I waited for Katrina a number of people asked me if they could help me. The building is immaculate . The one bedroom I saw was beautiful. Waterstones offers a wide variety of activities and learning experiences . Looking forward to moving in! Deborah

This is a great place! The food is delicious, the staff is so kind and helpful and really want you…read moreto be happy there. Additionally, the residents are warm and welcoming to new people. The activities are varied. If you like painting classes, exercise classes, swimming in a delightfully heated pool, lectures on very interesting topics, great movies, and outings to cultural events in the community, this is the place to go!