I was a patient at the CareOne facility in Lexington for a little more than three months while…read morerecuperating from a broken ankle in one leg and a serious infection in the other leg. My overall opinion of the treatment I received was excellent. The nursing staff provided outstanding care seven days a week. Experts from other local hospitals would visit when a second opinion or another level of expertise was required. The therapy department at CareOne in Lexington has a well-deserved reputation for effective treatment and results. Both the physical and occupational therapists excelled at setting goals for me and working diligently to help me achieve them. The food was surprisingly good. The kitchen staff records your preferences and needs when you first arrive and three times a day, they provide nutritious and enjoyable meals. There are always several choices to choose from. Special note has to be made here for Mark, the recreational director, who is amazing. He knows everyone's name in this large facility and always has a smile while he engages patients with endless games, movies, special holiday events, and even live music once or twice a month. The last performer I heard before I left was a well-known Elvis Impersonator and he put on a fantastic show! Mark's loving and upbeat personality is a powerful medicine you can't dismiss. I also want to single out the executive director of this complex facility, Ryan, who has skillfully hired some of the best nurses and aids in the area. While I am certainly glad to be home and walking on my own two feet again, I miss some of the wonderful friendships I enjoyed at CareOne in Lexington. Also, getting a warm breakfast served in bed every morning at 8 a.m. was nice, too!

Our family had a deeply disappointing experience with this rehabilitation facility, particularly…read moreregarding communication, discharge planning, and the lack of consideration given to our concerns about our father's safety. I am my father's health care proxy, and my sister and I were actively advocating for his well-being and trying to coordinate appropriate care. As instructed by the hospital before his transfer, we contacted the facility on the day he arrived to communicate our concerns and arrange a meeting to discuss his needs, safety, and questions surrounding his decision-making capacity. Instead of feeling heard and included in the process, we felt dismissed and left without meaningful communication. We were especially alarmed when we learned that discharge was being planned before our scheduled meeting with the care team could take place. Our father had no belongings and no way to get home, yet these basic logistical concerns did not appear to have been adequately considered. Communication with us seemed to be cut off until it became clear that he had no means of getting home. Rather than having a productive conversation about his care needs and safety, I was questioned about whether I understood the financial implications of keeping him at the facility after discharge. As his health care proxy, I was trying to ensure that his needs and safety were being taken seriously while we worked to clarify his decision-making capacity. Having our concerns met this way was incredibly upsetting. Families should not have to fight to be heard when raising legitimate concerns about a loved one's safety. We expected clear communication, collaboration, and thoughtful discharge planning. Instead, we were left feeling dismissed and unsupported during an already overwhelming situation. I hope management takes this feedback seriously and examines its communication practices, family involvement, and approach to discharge planning, particularly for patients with complex needs. Patients and their families deserve to be treated with compassion, respect, and transparency.

Rehab services seem good, but attention to patient comfort is shockingly poor…read more An 94-year-old relative was here for a couple of weeks after suffering a fall, and was awakened regularly by staff members gossiping loudly and laughing late at night, even after she and her roommate complained. She told me that a patient in another wing stands in the hall weeping, unable to rest comfortably or sleep because that wing is kept far too hot. Less serious, but still unpleasant, the meals are tasteless, even by the standards of hospital food.

Not sure where to begin. My father in law passed away today at the Meadow Green nursing and Rehab…read moreCenter in Waltham. My FIL was there for 5 years and his care was superb. The nurses and CNA in the Brooknoll unit were excellent. I literally felt that they loved him. He was always happy, clean and very well cared for. He just loved living there. I also watched how other residents were cared for and they were also well cared for and happy and to me that speaks volume. If i could give 20 stars i would.

My Mom is a new resident at Winchester Nursing & Rehab. My family and I are so grateful to find…read moresuch an incredible facility. The nursing staff is so nice. Every person has been caring, compassionate and understanding. In fact, everyone that we have encountered from the front desk to the kitchen to the management team have been incredible as well. We couldn't be happier with the care our mother is getting. We truly feel like she is in the best hands and it is a joy to see her enjoying everything from the food to the daily activities to making new friends. Thank you Winchester Nursing & Rehab for making this transition for my whole family, especially for our Mom, so seamless and pleasant.

Horrible. You ring the call bell for the aide to give you the bedpan. One will come in, shut off…read morethe call light, and say they'll get someone to help you. 20 mins later another aide will come in & say the same thing. You're left to lay in your excrement for 40 min. This was not an isolated incident. ​I asked everyday for 19 days them to give me a shower. They said they were too busy. Thank God the next day was my discharge date. I don't recommend that place to anyone. I was discharged not only with my discharge papers, but also with the discharge papers of my roommate. I could go on & on with the neglect. This place should be CONDEMNED !

My mom was at the commons for several weeks, recovering from a hip fracture. We've had many…read moreexperiences with rehabilitation hospitals over many years and I have to say that The Commons is by far the best experience we've had. Emily Starr is an incredible, caring resource who was always available to help us along, even after my mom left The Commons. Reid, on the PT staff, was an amazing physical therapist who really took the time to improve my mother's mobility in ways that no other physical therapist could. 5+ stars for The Commons!

A high-quality facility with caring staff and friendly environment. The nursing staff are happy to…read morecommunicate and support families. My mom has lived there for 6 years and has transitioned from independent living to assisted living and now to memory care. The staff helped me navigate the transitions and made it as smooth as possible.

I have had chronic pain in my hips, groin, and back for years following a burst appendix, and I had…read moregone through many different treatments until I finally discovered that pelvic PT was a thing, and to find a place that also saw men (most places I looked at were for women only.). To say that my experiences have been life changing would be an understatement. It's take a long time and it's been slow going, but decades of spasms and limited mobility are finally subsiding. I saw both Kim and Melissa, and both of them gave extraordinary care and guidance. I still have some issues that I'm dealing with them, but we've peeled back so many layers of the onion that I can see the end in sight. Thank you so much for all the staff in having a place like this available. Men have pelvises too!

Lizzie made a big difference in the quality of my sleep. She was a good listener and very…read moreresponsive to my questions and concerns. Her explanations were clear and concise and she created an at-home program I can stick with. I recommend her highly.

My aunt was there for some rehabilitation after her fall. The nurses were all nice and were helpful…read moreand did a good job with quality care. My only complaint is that they didn't have telephones in the room and it was difficult reaching my aunt by phone when she was there.

Medical assistants are awful. My mother was not given a lunch or dinner a few times. Her was pretty…read moremuch neglected as we're others I saw. This was a few years ago but from what I hear it's about the same.

Left my nana to die essentially. I visited to find her (she had dementia) scratching her arm down…read moreto almost the bone while the hatian staff workers talked amongst themselves and paid zero attention to the patients. This place is worse than a state ran facility

From the owner: Belmont Manor is a community leader in providing quality-driven post-acute and long-term care…read moreservices. We are committed to providing a continuum of care in an environment that promotes optimal functional ability, interdisciplinary care, and the integration and provision of community resources and education. We promote a challenging and professional work environment through on-going staff education and Continuous Quality Improvement programs, which meet the needs of an ever-changing health care population. We provide inpatient medical, nursing and rehabilitative care for individuals who are unable to live in an alternative community setting, but who do not need the diagnostic or surgical services normally provided by acute care hospitals. We are dedicated to improving the quality of life for residents by assisting them in achieving their maximum level of independence. This is accomplished through supporting resident's psychological and social needs, maintaining resident self-respect, providing a home environment and respecting resident needs and privacy. We provide rehabilitation and health maintenance to each resident as deemed appropriate by the interdisciplinary health team: this includes nursing, physical therapy, attending physician, occupational therapy, therapeutic recreation, dietary and social services. Everything we do at Belmont manor is for the purpose of enhancing the quality of life of the residents.

We have used Adams Healthcare to supplement my father's caretaking as he is a fall risk and…read morerequires 24/7. I have found that the caretakers through Adam's are very respectful of the client and they family. They provide the level of communication you desire - if you want to get updates daily or every few hours, they will accomodate. We also had a direct contact who would share when a new caretaker was joining the team or if there was someone who had a conflict and someone new was filling in. I didn't have to worry that my father had safe coverage and that he was receiving a high quality of care. They also worked well with my father's memory care facility and with the hospice nurses. There are a lot of moving parts sometimes that can make communication and coordination complex, but Adams is very proactive and accomodating.

We have been using Adams Healthcare and Staffing 24/7 since May. The agency employs only the…read morebest. They are very respectful of the client as well as the client's family. My husband is a fall risk so he needs constant care. Adam's agency is outstanding.

I am the only child of my elderly parents. My Mom has many issues...no balance, excess fluid, and…read moremacular degeneration. She needs constant care and my Dad is her primary care giver. My Dad had a medical emergency and required hospitalization which now meant my Mom needed assistance. Most importantly immediate overnight care. I was in a complete panic as to what to do. I was referred to Nursing on Demand. I cannot begin to say how grateful and thankful I am. I spoke with Brenda right away and she was able to get someone immediately!! I was so relieved. Angela has been a god sent. Thankfully my Dad is finally coming home. I hope I never am in a situation like this again, but with elderly parents with medical issues it is inevitable. I will absolutely be calling Brenda again. The attention and care that Nursing on Demand provides is without a doubt the best thing you can do.

COO and CEO of this company work hard to place their personnel into environments that fit their…read moreskills. They follow up to their employees needs and offer personalized support! Great company to work with!

Today, I made a Mother's Day visit to your facility. The staff were lovely and friendly. I was so…read moredeeply disappointed to see the quality of food served to my mom and her roommate. An "omelette was a fried egg on a slice of cheese " I hope this post reaches the right people. The elderly matter and deserve better.