Not sure where to begin. My father in law passed away today at the Meadow Green nursing and Rehab…read moreCenter in Waltham. My FIL was there for 5 years and his care was superb. The nurses and CNA in the Brooknoll unit were excellent. I literally felt that they loved him. He was always happy, clean and very well cared for. He just loved living there. I also watched how other residents were cared for and they were also well cared for and happy and to me that speaks volume. If i could give 20 stars i would.

It's kept much cleaner than other facilities I've visited. That's it's best attribute. Care is…read morewildly inconsistent with basic needs such as access to water varying day by day. Weekends are particularly bad. Staffing is inconsistent and many are portly trained. An example of this is that some CNAs pick up patients by hand for bed to wheelchair transfers instead of using a Hoyer lift. If they DO use the Hoyer, many times it's only one person when it is supposed to be two. The administration will tell you this never happens, but they are flat out lying as I have witnessed it. I have seen patients who are on oxygen not being reattached after a transfer. Once again, you can raise these issues with nursing staff or even in team care planning meetings, but they will tell you it's untrue. I actually stood with a nurse in front of a patient who did not have their oxygen cannula on tell me that the patient was on oxygen! You just can't make this stuff up. Many times, you cannot reach a loved one OR their unit on the telephone, the first because the aids don't set up residents who are not ambulatory or able to get to things, the second because they are short staffed and/or inattentive. Patients are not always provided access to call bells. Personal items left in drawers, etc. are treated with disregard. For example, one might find their items smeared with toothpaste because an aid shoved an open tube into a drawer after use. I have seen open moisturizer packets tossed into bedside drawers where they then get smeared all over personal belongings. One might find their limited storage space (drawers and such) inundated with towels, diapers, pads, wipes, etc. which get left by one aid and not used by the next. The more care a loved one requires, the sloppier it gets. The administration will take a position that patient reports are undependable and that what family reports isn't actually true. I've rated this place a 2 ONLY because it is sadly better than many other places. That said, the fact that what should be considered baseline is often not met is disgusting. It is apparent that supervision is minimal because the things I've mentioned, along with countless others, can be and have been observed repeatedly.

After placing a relative here, it's now five months later and so far, so good. Of course, the place…read moreshe was in before was so horrible that being in a Russian prison would've been a step upwards. So just the fact that they don't starve them is a good move in the right direction.

MaristHill Nursing and Rehab Center is a decidedly mixed bag. On the one hand, there are many…read morecaring and kind staff members -- nurses, aides, and administrators. Still, there are others who can be very curt with the residents. When I visited my parent there, I witnessed some of this first-hand. I worried that if the aides behaved that way when I was there, how might they behave when I was not. My parent was not the easiest of residents. Could be very impatient and demanding. On some occasions though, particularly when they needed to use the bathroom, an aide may not arrive for 15-20 minutes. Often I assisted my parent before an accident occurred. I believe that part of the problem is that the staff is small, a situation made worse by the COVID19 virus, which saw many on staff need to take time off. Even before this, however, there were too many residents for each aide. I also suspect that the pay is low, as there is so much turnover. One final note: their response to the COVID19 virus was exemplary. Residents were confined to their rooms before other facilities in the area did so. My parent was tested twice for the virus (negative both times). Families were kept up to date by several letters from the president of MaristHill. All in all, I believe that my parent was fairly well-taken care of, given the ratio of staff to residents. My advice, though, is to tour several facilities before choosing one, and try to talk to the families of residents if at all possible. This can be difficult on a tour of the facility, but possible. Also, read up on the Massachusetts ratings for nursing homes. They can be found online. Good luck!

My experience at Spaulding has been great. The staff are very friendly and helpful. Highly…read morerecommend Courtney!

Very friendly & helpful staff, ample free parking & convenient location. A world class facility in…read morethe heart of Wellesley.

This place is good. All the staff are very nice. I came here after a huge car accident and did…read morephysical therapy, speech therapy and occupational therapy ( ya i really got messed up.) the physical therapists were my favorite and were very nice especially this Irish woman Ailish. i don't go here anymore because its location wasn't convenient to my work but if they were closer i would definitely go. that's it!

The nurses and OT/PT are amazing. Everyone really cares about the patient population. It is very…read moreclean too!

If you ask Lasell Village residents whether they made the right decision to move there, the vast…read moremajority will say yes. Until the end of our mother's 13 years there, we would have agreed enthusiastically. In November 2025, our mom, a Lasell Village resident since 2013, died after a fall that could have been prevented had a safety protocol for staff been in place. It was only following this avoidable tragedy that we discovered there really are two sides to Lasell Village. The first is the exceptional front line staff: housekeeping, dining, facilities, I.T., fitness, transportation, wellness; those who interact directly with residents on a day-to-day basis are uniformly caring, dedicated, skillful and willing to go above and beyond. The second is the leadership whose president's previous experience was with a publicly traded senior living conglomerate whose investors included BlackRock and Vanguard. Her background seemed like an unlikely fit for a non-profit that used to be affiliated with a college, but it makes sense in light of the corporate direction she has taken Lasell Village in since her arrival. While acknowledging that our mother's death prompted them to address the gaps in their safety protocol, she rejected our request to participate in the process of developing a comprehensive plan because we were no longer customers. Apparently, the reason we are no longer customers didn't earn us a seat at the table. It is obviously too late for our family to benefit from a comprehensive safety policy. At this stage, our sole motivation is the interests of the front-line staff and residents of Lasell Village. In sharing our experience, we hope to prompt leadership including the board and president to be more transparent and focused on the safety of its residents. We also want prospective residents to be able to make a fully informed decision. There remain many positive aspects of living at Lasell Village--primarily its front-line staff--but they need to be weighed against the bottom-line focus of its leadership.

I have had chronic pain in my hips, groin, and back for years following a burst appendix, and I had…read moregone through many different treatments until I finally discovered that pelvic PT was a thing, and to find a place that also saw men (most places I looked at were for women only.). To say that my experiences have been life changing would be an understatement. It's take a long time and it's been slow going, but decades of spasms and limited mobility are finally subsiding. I saw both Kim and Melissa, and both of them gave extraordinary care and guidance. I still have some issues that I'm dealing with them, but we've peeled back so many layers of the onion that I can see the end in sight. Thank you so much for all the staff in having a place like this available. Men have pelvises too!

Lizzie made a big difference in the quality of my sleep. She was a good listener and very…read moreresponsive to my questions and concerns. Her explanations were clear and concise and she created an at-home program I can stick with. I recommend her highly.

I was hopeful about going here for PT until I started treatment. The space is really beautiful and…read morethey are pretty quick to get you in for an initial appointment (you need a script from your PCP first though) After one evaluation and 2 sessions, I realized they weren't experienced with treating chronic pain even though they knew that's what I came in for. I ended up getting pretty hurt because in my second session my overzealous PT had me do some exercises that just weren't appropriate for where I am at. Although at that session she explained that they probably weren't a great fit for me because they aren't used to chronic pain, I just wish I was told that outright. Or even at the end of the evaluation. The plus side of this place is that, unlike most PT offices, there is a lot of space and privacy when you meet with a PT. I'm sure they do a decent job with the generic one time knee/whatever injury kind of pain but because of my experience I wouldn't recommend them to a friend. *Note, they aren't at 280 Washington St anymore- they're at 20 Guest St. Brighton in the New Balance Building

Please do not leave your family member here. Particularly not on that second floor…read more The staff is unprofessional, abusive and the care is negligent. Spare your family member the abuse.

My mom was at the commons for several weeks, recovering from a hip fracture. We've had many…read moreexperiences with rehabilitation hospitals over many years and I have to say that The Commons is by far the best experience we've had. Emily Starr is an incredible, caring resource who was always available to help us along, even after my mom left The Commons. Reid, on the PT staff, was an amazing physical therapist who really took the time to improve my mother's mobility in ways that no other physical therapist could. 5+ stars for The Commons!

A high-quality facility with caring staff and friendly environment. The nursing staff are happy to…read morecommunicate and support families. My mom has lived there for 6 years and has transitioned from independent living to assisted living and now to memory care. The staff helped me navigate the transitions and made it as smooth as possible.

DO NOT put anyone you care about in this facility! The leadership is unresponsive and only cares…read moreabout raising prices, even when our loved one is not getting basic needs met. There is a major shortage of help. Ironically, they continue to fill the rooms with new residents. We're looking for a new place. Very disappointing!!

My heart broke when we were told it was no longer safe for Mom to live at home. I checked out 3…read moreassisted living facilities in the area and chose Waltham Crossings. It had a homey feel, the staff was kind and the residents looked well cared for and comfortable. Management communicates well and is always responsive to my inquiries. The aides that work with Mom are phenomenal - caring and respectful. The food is good and there is always an option to order off a menu if the resident doesn't care for the daily entree. Mom particularly enjoys the seafood, pizza and chicken wings! She attends daily exercise class and looks forward to the musical entertainment and bingo. Her laundry is done and her apartment is cleaned for her. I find she is more socially engaged and less lonely than she was living at home alone. I rest easy knowing Mom is safe and well cared for at Waltham Crossings. It was a hard move to make, but I know I chose the right facility for her.