I am writing to express my extreme frustration and disappointment regarding the tankless water…read moreheater your company installed at my property. We have spent 2 years dealing with inconsistent hot water, since you installed a new tankless water heater and as of now, we have no hot water again. This has been an ongoing issue; the original unit was installed just over 2 years ago and was replaced only a year later with the same model. Given that the replacement unit is now failing as well, it is clear that this specific model is unreliable. We are requesting a replacement with a completely different model to resolve these persistent issues once and for all

DO NOT HIRE OR SO BUSINESS WITH THE LIARS AND THIEVES!!! IF…read moreI could give them negative stars, I would. And here are the reasons why I would give them negative stars. 1. Overpriced. It cost me over 600.00 dollars for a new anchor bolt installed. Then, I was quoted 1,800 for a basin replacement.... And I had to provide the basin 2. Poor quality of work. My tech Destin obviously did not know what he was doing. Not only did he not only not change the flange, install a new seal, caulk the toilet, he didn't even tighten the toilet down!!!!! I called because I saw my anchor was rusted away and the toilet was rocking.... My toilet is still rocking and now my toilet is having issues flushing. 3. Customer service. I have called times. Every time the very nice dispatchers would apologize for the inconvenience and say that they were trying to contact the manager. I was told that the manager would call me back soon. And guess what, he still hasn't. I am truly disappointed in a Christian.

My family has been using Engel for years. Sadly, we reached out in advance of the recent January…read more25, 2026 winter snow storm to get a component replaced for my 93 year old mother. We were told the part was in and it would be replaced the Friday or Saturday at the latest BEFORE the storm arrived. My mother/I called on Friday/Saturday before the storm and Sunday/Monday during/after the storm. We only get voicemail and no one has called us back. We have tried THREE different numbers which all end at the same voicemail. However, our neighbor three doors up, who also uses Engel received a call back and has an appointment on Tuesday. They are getting a full heater replacement while my mother is only having a component replaced in order to control her fluctuating temperature. Unfortunately, without the new board, her utility bill has doubled! The lack of response and the unrealized and undelivered expectations for an elderly person who is trying to survive the winter with temperatures in the teens is unacceptable! Shame on Engel for the poor attention and customer service to a 93 year old woman's simple needs. Note: Engel managed her to this timeline, not the other way around.

We used their service through the Home Depot $8.88 Black Friday deal. Their tech was prompt and…read moresufficient.

My AC unit completely stopped working last night and I called the owner, Tom, at 8pm and he…read moreactually answered. He was able to come out the very next day and fix the problem. What really stood out was how detailed and honest Tom was about the work. He explained everything clearly, didn't try to upsell me on anything unnecessary, and made sure I understood exactly what was done. I believe Tom is the kind of person you can genuinely trust. I'll definitely be reaching out to him for any future HVAC needs. If you're looking for someone reliable who actually cares about doing the job right, call this company!

Very rarely do you get support from an HVAC company that results in looking forward to potential…read morefuture projects, but Tom (owner of Universal) did just that and provided amazing service today. I own lots of properties and have had my share of hvac issues as an owner and landlord. Tom came to my house, went above and beyond checking everything on both of my systems (when he didn't need to), diagnosed the issue with my upstairs system, actually fixed things fully right then and there, and then charged me a very reasonable service cost. If you have any HVAC issues in Philly and don't want to be ripped off or misled, you should call Tom!

The conversation just breaking it down to me of what work it needs to be done. I just have return…read moreducks downstairs. He told me I need to have return ducks upstairs. He just talked to me and I was very very satisfied and and he was very personable about it. So yes I will recommend this company

Cook's Heating and Cooling - exceptional service from a dynamic duo…read more There is something special about a family-run operation where the knowledge is passed down and the reputation really matters. It's clear the son is learning from the best, and the father has a wealth of experience that is hard to find these days. I recently had a new AO Smith water heater installed, and I couldn't be happier with the experience. This father-son team is the real deal. From the moment they arrived, it was clear they take immense pride in their work. They were punctual, protected my floors, and took the time to explain the features of the AO Smith unit. They were polite, fair on price, and clearly know their stuff. The installation itself is incredibly clean--the piping is level, the solder joints are perfect, and they left the utility room cleaner than they found it. If you want the job done right the first time, hire these men.

Absolutely great service .Highly recommend.!!! We use Sila multiple times for heater and pluming .read more

Jason arrived on time. He saw an a/c Irregularity and fixed…read moreit simply. Jason and SILA are 5star.

Yanni came within an hour of me contacting him, and resolved our issue quickly. Highly recommend!read more

Top-notch installation of HVAC. The crew was professional and knowledgable and quite thorough. They…read moreadjusted the system exactly and ensured that there was proper circulation of air in our whole office. The discomfort between the two is incredible!

Update: Owner…read moreresponds 15 months later to "correct" that yes they called at 2pm (the very end of the window then they were supposed to BE HERE) you know because people don't take off work to be home within those hours.... And then offered to help as if we didn't have to fix it then, 15 months ago. Sam is definitely making his grilled cheese...at night.

To answer the previous removed question. Last name begins Bam. That's as far as I care to go. Very…read moredisappointed that my distrust of businesses like this was proved right. Any business like this - heating, plumbing, electrician, etc have you over a barrel because you HAVE tobuse them, and they stick it to you. We got a lesser heater with vastly easier instalation (thanks to me), yet paid 1k more.

Called Brett in a panic after the first plumbing company we called came out, charged us to say that…read morethe sewage pipe was broken (root damage) and blocked and we needed someone with an excavator and camera. Brett sent someone over within like 2 hours of our call, figured out where the pipe access point was outside (which the other plumber said didn't exist) and then snaked it, cleared the pipe (got the plumbing working again) and confirmed no damage to the sewage pipe . All done quickly, professionally for an extremely fair price. He was recommended by a friend and i will never use another plumber as long as he's in business. Highly recommend!!

They originally came out to inspect the sewer with a camera, no problems. They said they couldn't…read moreget to the end so they needed to come back and jet it. After that the sewer backed up and leaked into the tub. At some point they just left. A couple days later, 15 minutes before the house inspection the sewer backed up again, filling up the tub with sewage. They were called to come snake it. Again, they just disappeared. A couple days later and it backed up yet again. Called back to snake it yet again. This time they talked to me, came inside and flushed the toilet and ran water. They let me know they were done and leaving. They left my gate open and my dogs almost got loose. They also left whatever sewage material they pulled out on the ground around the clean out leaving me to clean it up so my dogs don't eat it and it doesn't smell the neighbors out.

We had this company install our HVAC unit about 2 years ago, and were initially impressed with…read morethem. 3 weeks ago, we started having problems with the heat shutting off over night, leaving our house freezing cold as the temperatures dropped. We had a technician come out twice unable to figure out what the problem was. We spent TWO FULL WEEKS calling daily to ask to speak with a manager or someone in charge (our goal was to figure out how to troubleshoot the problem since the current technician couldn't figure it out), and not once did we receive a callback. At various points, the operators we spoke to expressed their sympathies and disbelief, that no one was calling us back, and repeatedly marked our callback requests as 'urgent.' After 2 weeks and no response, we had to call another company, who were able to diagnose the issue and fix it within 30 mintues (turns out Comfort Controllers incorrectly installed the unit in the first place). Luckily I was able to find someone to fix it, because Comfort Controllers still hasn't called me back over 3 weeks later; as far as they know we're still sitting in the cold, but it's clear they couldn't care less. Could not recommend this company less if you value communication, accountability, or work done properly.

Very disappointed in trying to schedule an appointment. First time was a no call, no show, now I'm…read morejust leaving messages and no one is returning my call to schedule a routine maintenance. A former employee was very nice to suggest that she would contact a manager for me to schedule the appointment. I might have to take her up on it considering what luck I'm having. Very frustrating experience. I would give zero stars but that's not an option :(

We brought hvac philly for inspection. He checked the gas furnace and immediately said that its…read moretoo old, not safe and need to be replaced. Two other hvac professionals denied this claim. It needed to be cleaned only. Hvac philly price was WAY to high compared to others. I WOULD NOT recommend this company.

I have had a very disappointing experience with hvacphilly.com. I had a ductless unit installed a…read morefew years ago and since day 1 it has not worked properly. Shortly after it was installed it stopped generating cold air. Each summer after I would have to call them back to service the equipment. I was told by another professional that the line was leaking coolant (which was evident by the greasy like substance on the copper). Instead of addressing the root cause their tech was coming out each year to just refill the coolant. I'm sure the EPA would not be happy about coolant flowing into our local water system. Moe, if you want to get this resolved you know where to find me.