Update... i've used Dean and Nikki from My Pool Guy for probably 4 years now and other than one…read moretime that they missed a few things,, they've been awesome. Their fee is more reasonable than most, too. I feel confident that every time they come here they're going to do a great job!

The service , support and professional work is honestly unbelievable! I went from countless hours 2…read moreyears ago on keeping my pool clean to next to nothing! The best.

Recently had a pool installed by Crystal Pools. The delivery drivers delivered the pool to the…read morewrong address and were seen pitching pool parts from my neighbors yard into my yard. The installers destroyed my yard and broke a pipe in my brand new fire pit even though it was extremely obvious there was a large fire pit. When the manager called he basically said not our problem. So, I can't recommend this company.

I mistakenly posted this under the Elizabethtown location and I am making the effort to put it…read morewhere it belongs. Well, where to start...we originally stopped by and spoke with Andrew about buying a 9 person hot tub. (Mechanicsburg location). We then shifted gears and decided to redo our old inground pool first, with the purchase of the $30k hot tub coming as our new oasis took shape after the pool, concrete and pergola work. Andrew came, had the discussions and took the measurements, spoke to what a great job they'd do, and said he'd have a quote to us in the next few weeks. Several months later, we have committed to a different installer (one who actually quoted our new inground pool) and will be looking for a different place to order our new hot tub from when we decide to drop $30 grand. There are for sure other option here in Carlisle. seemed like a nice enough guy but just disappears after the initial conversation (that happened when we asked deals on the hot tubs that might change after July 4th as well- never heard from him on that either before we decided to do the pool first). Not sure what the issue is, but scared us away. we are going somewhere else for both. There's $130,000 of work that Crystal pools missed out on. ‍

Promptly returned my call and Chris was very professional and explained everything well when he…read morecame onsite to look at the hot tub. He gave many recommendations of what to do next and the pricing was very fair. Would definitely recommend and use again when needed!

Owner scheduled me Three weeks out. Finally came at very end of May. Told me PUmp didn't work…read more Suggested really expensive pool pump. I found one for $200 cheaper. Then he says he doesn't service pumps he doesn't sell. I ordered chemicals from him. No response for 3 weeks. Bought my new pump. Paid someone else to install it. I ordered my own chemicals. A month later, he sends me a bill for $200. He never finished the job and completely ignored me for three weeks, then charged me the entire amount for pool opening. I fired him and I had given him several referrals before this year. Not professional!!!!! We are paying for his new truck n trailer! Very unhappy! Been with him 6 years! Also doesn't return texts in a timely fashion. Go elsewhere!

Crystal Pools seems to get badly reviewed on line. It's not fair. The people in the Lancaster Store…read moreare great. The pool open/closing scheduling system out of Elizabethtown admittedly can use some work, but the workman that have come to my home have all been knowledgeable and friendly. If people don't take care of their pools, it's going to cost money. Same as your home, car, etc.

Well, where to start...we originally stopped by and spoke with Andrew about buying a 9 person hot…read moretub. (Mechanicsburg location). We then shifted gears and decided to redo our old inground pool first, with the purchase of the $30k hot tub coming as our new oasis took shape after the pool, concrete and pergola work. Andrew came, had the discussions and took the measurements, spoke to what a great job they'd do, and said he'd have a quote to us in the next few weeks. Several months later, we have committed to a different installer (one who actually quoted our new inground pool) and will be looking for a different place to order our new hot tub from when we decide to drop $30 grand. There are for sure other option here in Carlisle. seemed like a nice enough guy but just disappears after the initial conversation (that happened when we asked deals on the hot tubs that might change after July 4th as well- never heard from him on that either before we decided to do the pool first). Not sure what the issue is, but scared us away. we are going somewhere else for both. There's $130,000 of work that Crystal pools missed out on. ‍

I've been a customer fir 12 years. They are a great family-owned business. They just installed a…read moresecond pool for us, and we love it.

On July 8, 2024, we ordered a Merlin Pool cover at Keystone Pools for $1,999.59. The required 50%…read moredeposit on the order, $999.59, was paid. We were told the order would take approximately six weeks to process. Six weeks later, on August 19, 2024, we called to inquire about the pool cover. Keystone Pools told us they were having trouble with the internet/phone, and orders were delayed in arriving. They told us to check back at the end of August. We called the week of September 2 (8 weeks after the order was placed/deposit paid). We were told the order was not yet in. After two weeks, we started calling again with no answer. On Friday, September 20, 2024, we drove to Keystone Pools to inquire about the order in person. The woman in the store said she had no information about the order, but the owner had a death in the family and the order might be delayed. She didn't have the phone number for Merlin to check on the order status, but she would leave a message for the owner. On Monday, September 23, 2024, we emailed Merlin Pools directly to see where the pool cover was. We received an email from Merlin Pools on Tuesday, September 24, 2024, that an order of 1 pool cover ($1,999.59) for us was placed on 9/23/2024. The next day, we received another email from Merlin Pools that the pool cover had been shipped to the distribution center in Harrisburg, PA. We began calling Keystone Pools to find out when we could pick up the pool cover/pay the balance. No one has answered the phone since September. We mailed them a letter asking for the pool cover or to return our deposit. We drove to Keystone Pools three more times, October, November, and today. No one is ever at the store. It is always closed even though the store hours posted indicate the store is open. Now the phone number is no longer in service, and the pool cover seems to be being held at the distribution center in Harrisburg. Last week, Merlin Pools encouraged us to contact the distributor in Harrisburg, but they haven't returned our calls. Now six months after we placed the order at Keystone Pools, we are out the $999.59 deposit, and we have no Merlin pool cover. We filed a complaint with the Better Business Bureau, and we are now pursuing a small claims court claim for breach of contract.

We have had our pool over 25 years and have never had any regrets. All the people at Yorktown have…read morebeen responsive and very easy to deal with. It has been a great experience and have many great memories surrounding the pool. STEVE PERRINE

I have been working with Yorktown for over 15 years, and it was the best decision I ever made…read moreregarding my pool. Everyone there has always been super responsive, friendly and helpful. I have also recommended their services to other friends and family, and they have had nothing but great experiences with them as well. Highly recommend!

If you've never installed a pool previously, you better find someone who has so that you can ask…read moreevery question in the book because they offered up absolutely no proactive information or planning for our project. I am trying to like these people as they install our inground pool, but they seem to want every step of the way to be a surprise and half finished. Communication would have gone a long, long way but they completely and utterly lacked in informing us of what to expect, when to expect it, and made clear attempts at excuses for things that could have been straightforward communication and I would have understood. The subcontractors they used were very nice and seemed to do a decent job. My impression is that Goodall failed at project planning to complete the job efficiently, and communication was at best reactive to our constant probes of questions to figure out what was going to go on at our home with this large project. It made it very difficult to plan our own parts of the project (ie landscaping, etc) and wasted a lot (a couple thousand dollars) of our money with wasted materials and I can't even tell you how much of our time has been wasted that could have been prevented if they provided a clear plan, design, and information. I will update this review when we're all said and done to hopefully a better rating with full details.

Great company, and more importantly, great people. Awesome multigenerational family owned business…read morethat doesn't just sell pools and spas, but you can tell they also really cares about their customers. Highly recommend!

We had a pool liner installed and 4 years later has serious wrinkles on the sides and white spots…read moreon the bottom. Our previous liner was 18 years old before it needed to be replaced. Prestigious Pools refuses to work with us and ignores our messages.

Okay we tried, really tried but had to give up. Horrible service and attitude. Always out of town…read moreor family emergency, never available when need them. Show up when is good for them, no regard for customer's requests. Had issue with heater in beginning of this season, I asked Randy what do you think it is and how much might it cost? He replied "no idea" and added "well done you want it fixed"? I said that depends on if we can afford it. I've followed up three times and they never got back to us. So rude. Can no longer consciously recommend this company. Buyer BEWARE.

I would leave 0 stars if I could. This is one of the most unethical and overpriced companies I've…read moreever dealt with. Communication was poor throughout the entire process, and the overall experience was extremely frustrating. I strongly recommend looking elsewhere if you value transparency, fairness, and professionalism. Save yourself the frustration and go somewhere else.

We had a leak in our hot tub and Called Honey Electric. He took one panel off, looked without a…read moreflashlight and said he couldn't find the leak. He then charged $300 for 10-15 minutes of work. He also said I needed a new cover and it would be $1,200. No thanks. We called another repair guy. He took all the panels off, found and repaired the leak. It took about 2 hours and he charged about the same amount. It's been 3 days and we haven't had any leak.

They helped us pick out the replacement diving board and repaired our base to save on costs. They…read moreshowed up on time as promised and I will be calling them again for other pool repairs.

From the owner: O'beirne lawn and pool services Hello we are a small…read morelandscaping and pool business been running for 4years now looking to find some new daily customers we do great quality work ONE CALL WE DO IT ALL 835 274 1693