Promptly returned my call and Chris was very professional and explained everything well when he…read morecame onsite to look at the hot tub. He gave many recommendations of what to do next and the pricing was very fair. Would definitely recommend and use again when needed!

Owner scheduled me Three weeks out. Finally came at very end of May. Told me PUmp didn't work…read more Suggested really expensive pool pump. I found one for $200 cheaper. Then he says he doesn't service pumps he doesn't sell. I ordered chemicals from him. No response for 3 weeks. Bought my new pump. Paid someone else to install it. I ordered my own chemicals. A month later, he sends me a bill for $200. He never finished the job and completely ignored me for three weeks, then charged me the entire amount for pool opening. I fired him and I had given him several referrals before this year. Not professional!!!!! We are paying for his new truck n trailer! Very unhappy! Been with him 6 years! Also doesn't return texts in a timely fashion. Go elsewhere!

Pablo was prompt, organized, professional, personable, and very efficient…read more He was reasonably price, and he went above and beyond to ensure that our pool looked great and worked well - even though that meant working through a period of rain. He was a pleasure to work with, and we highly recommend him!

We just got a pool installed by Pablo and his crew. They were professional and very nice to work…read morewith. I would highly recommend!

I used this company to replace our pool Liner about 5 years ago we had role problems and when they…read morepatched it for hundreds of dollars and it still looked bad and continued leaking. I solely use this company to open and close the pool and follow all their instructions and the leak continued until this year the liner finally gave up on us. I have spent thousands of dollars with this company and now I have a bigger problem than I had before.

Needed a new pump in a pinch right after opening called Will and Melissa and they were here in no…read moretime. Came out took a look at the problem and within two days I had my new pump installed and was up and running! Highly recommend Baker's in any of your pool needs, they show up as expected and continue to get the problem resolved in no time! Lori

He didn't finish the project and I had to pay another company to clean up the mess that was left…read morebehind

Pool Pond & Beyond did a wonderful job! We recently purchased a property and needed to have the…read morepool serviced, and they were able to come out within just a few days. He took the time to teach me everything I needed to know, which I really appreciated, because not everyone is willing to do that, and made sure I was set up for success for next year's pool season. The service was professional, helpful, and incredibly informative. I'm looking forward to working with them again!

Very poor service. Work never gets completed, they don't get back to your calls or emails…read morefrequently, if at all. We've gone 6 weeks without pool service and no answers as to why. Constant back and forth with these people with no solutions or completion of work. Huge regret not switching companies this season.

If I could give negative stars I would. Avoid at all costs. We signed a contract in October 2025…read morewith 1/3 of the costs down and were told we would have work started in early spring. Spring rolls around and we had to reach out to ask when the work could start. They didn't have a team in place until early June and had labor issues, blaming government programs. We continue to follow up weekly. Finally, we are told the work will start July 22. A crew shows up so we pay the next installment. We've now paid 80% and the crew left mid day on July 22. We thought for lunch. They never returned. It's now August 13, 2026 and we have left emails and voicemails multiple times a week. Even the owner hasn't responded. I specifically asked for Laurie to call me twice and she kept writing emails back saying she will call when she knows the schedule. How does a company start work to take majority of our money, not return for over 3 weeks and still not able to tell us when they can come back. I have no idea how this company is still in business.

Extremely disappointed with the service. I was charged $150 for a technician to come out, put one…read morebag of my own shock in the pool, and brush it--something I had already done that morning. The water was clear when I left, so I'm not sure why it was treated as if it were green or in need of emergency care. Worse, I initially asked for the pool to be cleaned, not for someone to "inspect" the equipment. That part was never discussed. The technician failed to identify the actual issue--one of the vents was closed--which I figured out myself later. That's a basic check that should've taken seconds. I can't imagine anyone thinking this service was worth $150. I've been trying to get in touch with a manager for over three weeks. I've been told repeatedly that someone would get back to me, but no one ever has. Totally unprofessional, poor communication, and not at all aligned with what I asked for. Would not recommend.

I signed up for their pool cleaning service and was very pleased with the work that Armani and Will…read moredid. They were efficient and went out of their way to get things cleaned up!

I've been having trouble keeping up with the upkeep of my hot tub for ages. After staying on top of…read moreit for a while, I'd eventually get lazy and end up having to drain my green pond and refill it, which would take hours of my life. I heard about Michael and his crew from a friend and was hesitant to take the plunge to have someone manage the whole thing but am I glad I did! Michael and his guys are knowledgeable, transparent, attentive and most of all: professional! They fielded all my questions in a respectful and friendly manner, broke down what every part of the service they'd be providing and have been on top of it since I've started working with them. Wish I had found them sooner!

Called and left message, never got a phone call back. I called again and no return call, I don't…read moreknow why but called again and this time Michael answered. We talked about the services he offered and we agreed to talk the next day to set it up. It's 2 days latter and nothing. What a way to run a business!!!! I found someone else and something tells me it is good I did not hire them. They have 5 stars, my guess is he deletes the bad ones.