Needed a replacement pump and check valve installed in our 65' house well. I had purchased the…read morereplacement items with the intent to do the job myself, but due to a hernia I needed help. Gardell from Beck Creek came early afternoon as planned and within 2 hours we had our well issues repaired. I would highly recommend Beck Creek for all your plumbing needs. Great customer service and fair pricing.

They are awesome! Excellent workers, super people skills,…read moretimely, trustworthy, great customer service. I have used this company several times, and will never use anyone else. Try them! You will like them!

We had an outstanding experience with Ranck from start to finish…read more Our Heat Pump went down, the technician came out the same day. The office staff was professional, friendly, and kept us updated on the arrival time- which I really appreciated. The technician thoroughly diagnosed the issue, explained our options and was able to replace the failed parts. after providing us a quote for all cost necessary. no pressure, no up-selling. Fair pricing for high quality workmanship, I highly recommend them to all my family and friends.

I was disappointed with my experience contacting Ranck…read more I called to inquire about wet line disconnect services for a commercial property that is scheduled for demolition. Since this service appears to be listed on their website, I simply asked whether they perform that type of work. The representative immediately told me "no." When I mentioned that their website suggests otherwise and asked if she could verify with someone, she placed me on hold and returned asking for my name, company, and whether I was a third party. I explained that before providing all of my information, I just wanted confirmation that Ranck actually performs the service. Instead of answering the question, she insisted the answer was contingent on those details. I asked whether those questions had any bearing on whether the company offers the service at all, and she again stated that the answer depended on who I was. As someone calling about what could have been a significant commercial project, I found the interaction frustrating and unwelcoming. A simple, "Let me check and confirm whether we offer that service," would have gone a long way. I ended up thanking her for her time and chose to not pursue the conversation any further the whole experience was just very distasteful.

Have used Central Penn for both preventative maintenance and plumbing repairs, and they are very…read moreprofessional and note pricing up front. Based on previous experience and calling around to other plumbers, I believe their preventative maintenance is reasonably priced ($125 for 'spring maintenance'). For repairs, they charge a 'trip fee' ($65 at the time of this writing) just to come to diagnose the problem, which again, is about in line with industry standards (some plumbing companies I called were a little cheaper while others were more expensive), though I did find one area plumbing company that will waive their trip fee if they do the repair (David Long in New Cumberland). To me, that's the most reasonable policy. We recently had Central Penn come out to the house due to an issue with our shower plumbing. The handle to turn the water on/off became impossible to turn in one direction. The issue was diagnosed as a bad cartridge, and the technician had the correct part to fix it, which he did in about 15 minutes. At the same time, we had him check our kitchen faucet, which had also had some leaking. This got a little more complicated because of a 'nut' that wouldn't release (no fault of Central Penn), and the technician had to call the manufacturer for instructions because the faucet was under warranty. Acting upon those instructions, we had to wait a day or so for a part to come in, and the initial attempt to make the repair failed (as the technician had suspected it might), so the tech called Moen again to get a different part. Unfortunately, at this point, the kitchen faucet was no longer useable. To make a long story short, due to a large party we were having over the weekend and the lack of availability of a tech to fix the problem prior to said party, I ended up doing the repair myself with the part Moen had shipped to the plumber (I live about 10 minutes from the business, so was able to pick it up), and ultimately, I paid Central Penn about $330 and the only thing we had to show for it was the repaired shower handle (again, a 15 minute job). Throughout the process, the technician was professional and worked with the manufactuer directly rather than making me contact them, which was appreciated, though I did end up having to talk to them myself to get the parts delivered prior to the weekend party (not knowing Central Penn wouldn't be available to do the fix until afterward). In summary, Central Penn was quick to respond to our call, very professional, and discussed pricing up front, but in the end, we paid quite a bit of money and had little to show for it, so we'll probably give someone else a try next time those dreaded words "honey, call the plumber" are uttered in the house. In general, a cheaper route is to use a plumber who is not part of a larger company, but then you will likely not get the response time required to fix the issue quickly. Update 4/14 - Owner of the company, working with Moen, has offered us a new faucet free of charge because he wasn't happy with how this situation was handled. It's the effort companies apply in trying to keep customers happy that separates one from another. Don't know if we'll go for the new faucet, but I've changed my previous opinion, and we'd certainly be willing to use Central Penn again.

Years of solid service, then one maintenance visit, $5k in avoidable damage, and selective silence…read morelater... I used them happily for years on a bi-annual plan with zero issues and would have recommended them without hesitation. That changed after our late-January routine maintenance visit. Shortly after, the AC froze for the first time ever, thawed, and flooded the hallway with significant property damage. A second Central Penn tech came out, flagged restricted return airflow, and recommended adding another return. We got the estimate, requested minor changes for a revised quote - and never received one. During that window of waiting on the quote, the unit froze a second time. Only then did I bring in a 2nd independent licensed HVAC contractor, who discovered the blower fan speed was set incorrectly for the system. Combined with the restricted airflow from the vent being bolted and taped shut, this incorrect and overlooked fan speed was gradually destroying the equipment. Two unit freeze-ups, two Central Penn visits, property damage and two additional visits and repairs from a 2nd contractor left me roughly $5k out of pocket for problems that appear to have started the moment their first tech left in January. * First tech left the filter access door taped and bolted shut, restricting airflow. * Second tech correctly noted the restricted return air but somehow never noticed (or checked) that the blower fan speed was set incorrectly for the system (which one can only assume was correctly set prior to the January visit). At that visit I was given no warning to stop using the unit or any indication that continued operation could cause further damage as every previous visit stated the unit was in correct working order. * When I followed up via email afterwards with a full overview of the situation, they agreed to refund their follow-up visit to the bi-annual maintenance check (which I'm still waiting on the actual money from) I simply asked whether bolting/taping a filter door shut is standard procedure and whether techs routinely verify blower speed. That email has now gone 2+ weeks unanswered. Hard not to read the silence as an unwillingness to acknowledge either issue because of the liability it would create. I'm not asking for perfection. I'm asking that multiple paid maintenance visits catch the obvious things that can destroy an HVAC system, let alone most likely having the techs creating the issues, and that a long-time customer at least get a straight answer when things go sideways. Neither fully happened.

I don't recommend this company for plumbing services. They hardly answer the phone, they send…read moreincompetent workers, they don't guarantee their jobs and overcharge the customers. I used their service once and they took longer than they should to do the job and charge me for their time. I just gave them a second chance, and unfortunately they did it again. Based on these two experiences, I'll never use their services again. Comparing with what I have paid before to other companies for these types of jobs in other houses, they overcharge me. I honestly considered it an absolute abuse specially when they know that you really need their plumber service. Take your time and check for other trusted options! There definitely better ones than this one!!

I will not recommend anyone use this company. I called 3 times the first time I left a message but…read moreno call back was made the 2nd time I talked to the daughter in law who answers their phone and was told that Steve will get back to me 3nd time I left another message No call back! Then one of his customers called him for me and Steve called right away,he said he was going to go look at the property to get an idea of what needs done I was at work so no idea if he showed or not but he asked me to call back with an answer to a question which I did the same day. Several days later still nothing from them. I believe that they are only interested in working for people with lots of .

They were quick to reply and scheduled my service as soon as possible. The price was very…read morereasonable. Ken was very knowledgeable and provided me with good information on my service. I would recommend him to friends and family.

Excellent customer service over the phone down to the actual services. Would use again.read more

Incredible service with our biggest plumbing job to date. The job became way more involved than…read morethan they bargained for but they stuck with me and were very fair with their billing. Super appreciative!

Tim has worked for me many time in the last thirty years. He has mostly been good, and reliable and…read morepriced well. I asked him to give me a quote on a job back in March. He showed up quickly and and gave me a ballpark price but would check on the parts and get back to me. I've followed up with his office staff at least once a month for the last six months. He never gave me a quote or even bothered to do me the courtesy to return my call. Mostly he works great if you can get him but don't expect to get him. I'd give him a higher rating if he would at least return my call. Even if he had to say forget it!!!

We had a great experience with a less than great issue at our home. Sean & his crew were…read moreknowledgeable, personable & communicated well in terms of when they would arrive & did not detour from that plan. I appreciate a contractor that communicates & delivers what & when they say they will. You get that with SA Way - I highly recommend!!!

two guys showed up on time...they came up with a workable solution to install a water purification…read moresystem....finished the job in a little over 2 hours. They were knowledgeable and reviewed instructions after to job was completed. Would definitely hire them again.

i figured I would stick with someone local. The receptionist was very nice. She said the owner…read morewould like me to send pictures of the place where the water system would be installed...I did so and she called back to say that he would quote the job off of the pictures. I sent pictures and never heard back. After a few follow up phone calls and promises that a quote would be coming...it's over a week later and still no quote. I hired S A Way Plumbing and Heating and did the job same day and took a little over 2 hours. I got a quote from Brubaker Plumbing and they said it would take two days...at least $1,000. S A Way Plumbing and Heating charged $95 hour. You do the math!

Buyer Beware. I had a couple plumbing issues pop up, nothing too major. I went online to find a…read moreplumber, figured I'd look small & local. I asked for a quote from Snyder's, they came back with $650-$750, which to me was a bit high, but I figured $750 was worst case scenario. Longer story shorter, I got invoiced for $983. "If it's going to cost more, we'll let you know beforehand". That never happened. I contacted another contractor who said there's no way that job should have cost as much as I was invoiced. Now they did have to come back a second time because my out-of-the-box pump failed and needed to be replaced. Ok, I get that, 2nd trip needed, but an original 2-3 hour job, I got billed 4.5 hrs. Ok, I can let that go because of the 2nd trip. But where I took issue was the materials charge. I looked at the parts list and decided to check prices thru Home Depot & Lowes. It added up to right around $150. I got charged $465 for materials. Now if my price is $150 from a big box store, what do you think Snyder's is getting charged as an in-industry business who bought from a supply house? So their markup is over 300%? That's BS. Plus I was charged for 2 10' pcs of pipe where they only needed 1'. Think they threw the other 9' away? So I called them on these prices, got a response (eventually), and here we are. I paid their bill, but it doesn't mean I'm not going to speak caution for the next unsuspecting person looking for plumbing services. While their face-to-face interactions were fine, it's the business practices and after-the-fact pricing that has me writing this negative review. Save me the do-it-yourself diatribe, there was no way that was a $983 job. There's reasonableness, and then there's price gouging. You decided to go for the money, so you got your money, but I'll be sure to let people know to look elsewhere. Reputations and word-of-mouth still mean something in a small town.