Shady business practices. The website doesn't send the cancelations through and emails are never…read morereceived when you attempt to cancel. They say it's the customers fault for not following through, so make sure you talk to someone for every email and issue you on put through the website!! took 4 months to cancel but it's the customer's fault the website doesn't work properly. It's just so they can continue to charge you!

I've seen them overcharge a client 19 payments totaling $2,848.1 on a 30 day deal $3k paying back…read more$4,497 with a 10% fee.

Did a great job hanging three TVs . One over a fireplace and two in bedrooms with cords hidden…read more Very professional and efficient . Would highly recommend and use again . Very good pricing.

I call the number provided and was told that they do not fix bed remotes so why did they send me a…read moremessage confirming their service? Very unhelpful.

I needed 2 TVs mounted for my business. These guys did excellent work! I was not sure how the TVs…read morewould fit; one was a 55'" and another was a 43" inch. I had very limited space but they were able to mount them and not make the space look too crowded. I was impressed by their method of hiding the wires and also installing an extra outlet in the ceiling. Great work and highly recommend!

They sent one guy out to do a tv mounting for a 65 inch tv!! My husband was home but what if he…read morewasn't? Were they going to ask me to help lift a 65 inch tv ummmm no. They needed to send out at least 2 guys minimum three would be even better. I was given a quote beforehand that included $199 install fee $49 for bracket which equaled $248.00 I think it was the owner he told me that included hiding all of the wires. That price was a lie because when the guy came out he told my husband it would be an additional $99 to hide the wires what s scam. We told the guy no thank you and he left. I told my husband we could find another company an actual honest one. We found one not long after and they are very professional and installing the tv right now as I'm typing lol and no they didn't charge extra to hide the cables. Stay away from this company. There are honest companies out there. And no it wasn't a company I found off craigslist but a company that has almost 5 stars with many good reviews. Only charged $249 for everything including bracket and hid cables in wall.

How EMC Security Regained My Trust, (and a Five Star Rating)…read more They listened to me... It is exceptionally rare that a company can and will respond like EMC did to my complaint. They are reviewing their policies based on my comments, fixing my sensor, and picking up the bill for this month's service... Their response, which I trust you can read, was sincere, good natured, and even a bit humorous. Well done!

The pricing is okay. I used this provider for around 11 years. My issue with them is that they…read morerefused to sell me a replacement wall mount after I had cancelled my monitoring. Really disappointing behavior.

After buying our first home, my wife and I decided to purchase an alarm system with monitoring…read moreservice to help protect our investment and our children. We had never used a security system before and knew little about how the systems or the service worked. Lew dropped by for a free consultation, surveyed the property, recommended a course of action, and scheduled an installation for the following week. Lew dealt patiently with us for we misplaced the key to the house on the installation day, and he happily fit us into his schedule the next day. Installation was quick, clean and informative: he explained components and features, offered different options, and uninstalled and disposed of random components of earlier systems spread throughout the house. And most importantly, at nine o'clock one night, when I called him after clumsily and accidentally fouling up the master code and a clutch of other settings too due to my inexperience with the system, he picked right up and walked me through the process of sorting out the whole mess, and taught me how to avoid making that mistake again. His generous customer service took a huge weight off my shoulders, and we couldn't have been more pleased. One other thing: Like T-Mobile, Atlanta Home Alarm offers their services without contracts. Everything is month to month--and their rates seem much cheaper than bigger companies'.

How do you find a reliable, affordable home alarm provider when you are new to Atlanta and know…read morehardly anyone? I got lucky with my online search and called Atlanta Home Alarm Systems to check out the system installed in the home we just bought. The existing system was stickered by one of the 3-letter acronym outfits and I knew from trying to deal with them when my I moved my parents to an assisted living center I wanted nothing to do with them. Atlanta Home Alarm Systems came over within 24 hours, converted the system to their monitoring service and I couldn't be more pleased with their service, reliability and value. AND they offer pay as you go, monthly payments, no contract! I still can't believe it. Since then their very capable techs have replaced sensors when they went kafitz!, moved all the sensors when we had our windows replaced, relocated the cellular service connection to the attic when the under stairs wiring closet couldn't keep a connection... All good. I couldn't be more pleased.

My initial review was terrible, but after getting past their first line of defense, a woman named…read moreJakira helped me and she could not have been more professional or helpful. It was nice to speak to someone who was not reading off of a script and also fixed the problem. Even if she didn't fix the problem, her professionalism was top-notch. But come onADT, that first line of calls is horrific. Well done, Jakira.

We closed on our home on March 31st. Since then Safe haven has been at our home 2 times, neither…read moretime equipped with the necessary items to do our smart home install which was included in our closing. The first time your respective arrived he only came to sell ADT products which we declined before hand. His sole purpose was to install our door bell camera which he didn't even have. However he kept pitching the security system and we decided to try it out with our ring camera supposedly getting installed another day. We decided we didn't actually want the security so we scheduled the time for pick up WITH the time for the door bell install. The same thing happened again and there so no doorbell camera with the technician. I called Safe Haven about this with no resolution as the outcome. The customer service provider basically said she would need to speak with the technician. We ended up scheduling a weekend date for a tech to come out and install the door bell. We confirmed the appointment on Thursday with the install being today May 2nd. Well this morning we received notification that our appointment had been canceled with no explanation besides "idk" and that we would be contacted to reschedule at a later date. This is unacceptable to me. To be a security company, making sure your residents have what they need should be a main priority especially after the continuously hiccups that have happened. I would not recommend their service to anyone.

I received impeccable customer service and the technician was extremely professional…read more Thank you

I was an Ackerman customer for about 8 years until my account was sold to ADT without my knowledge…read more I have been using ADT for about 2 years. In early December 2025, I noticed Ackerman Security was back in business; I said okay, let me call them to re-established home security services with them. A home appointment was scheduled, and the woman sales rep for Ackerman came to my home. We talked and reviewed the work that were needed to convert my home security services from ADT to Ackerman. We discussed the amount and monthly payments for Ackerman Security services. To establish services, I was going to finance the equipment charges to a finance partner company for Ackerman. I gave the Ackerman rep my personal information (e.g. Social Security number, address, phone numbers, and other information to establish security services.) The Ackerman rep never follow up with me. When I called her, she gave me an excuse saying it is a technical issue, management is reviewing your information, or some off the wall excuse. I got tired of waiting, and I utilized ADT security. I paid more money with ADT; however, I have a peace of mind. If Ackerman Security didn't want my business, I wish the rep would have said something; and she didn't. Very sad business practice; and I am glad that I am not returning to Ackerman as a customer.