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    Media Genius

    3.7 (3 reviews)
    Closed 8:30 am - 6:00 pm

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    Services - Media Genius

    Home theater calibration

    TV mounting

    Security system installation

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    9 years ago

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    9 years ago

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    Keith F.

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    KMT Systems

    KMT Systems

    2.4
    (12 reviews)

    Shady business practices. The website doesn't send the cancelations through and emails are never…read morereceived when you attempt to cancel. They say it's the customers fault for not following through, so make sure you talk to someone for every email and issue you on put through the website!! took 4 months to cancel but it's the customer's fault the website doesn't work properly. It's just so they can continue to charge you!

    My new home came with a smart home system that was proprietary to KMT, so I had no choice in vendor…read moreto use. I signed paperwork at my home closing authorizing KMT to contact me. They never did. After a month of waiting, I called them. They blamed my builder. I was told someone would call me back. No one did. I called again. They blamed me. Yes, that's right, it's my fault they didn't call me. I left a message and was told I'd get a call, so how is that my fault? So she instead called it a "miscommunication" that she waited more than a week to call me back. There's no ownership here, no focus on customer service -- and I haven't even written these people a check yet. I can't imagine how it would be if I were under a contract with them. It took me finally getting to a manager to get someone moving. He confirmed that yes, my message did get through to the person it was intended for, and they just didn't call me back for more than a week. He scheduled someone to come out after five weeks of me waiting. The technician that arrived was nice enough, and he installed my system quickly. I had no questions, and he told me it was an easy install, that usually customers take a lot more time and ask a lot of questions. He told me that my next door neighbor was a little slow to understand the system, giving me the impression that he thought they were dumb. "They're ... uh, older," he said. What did that accomplish? After he left, the video doorbell didn't work. I spent a good deal of time on my own going through the doorbell's troubleshooting steps. It still didn't work. I emailed KMT. No response. No surprise there. I called KMT, and was put through to an in-office technician. He was nice enough, but the troubleshooting steps didn't fix the doorbell. It still does not work. He blamed my WiFi. Again, it's always someone else's fault. But wait, shouldn't the technician that was here have checked that out and had a solution if it was really my WiFi? My phone gets full signal strength at the door. The tech explained that well, my phone has a much better WiFi antenna than the doorbell they provide. So I take this to mean that his product is low quality, then. I asked "What happens if someone breaks in and my WiFi signal is low or the camera's antenna is just too small to get a good signal? How will I get video to share with police?" Oh, that's easy. The doorbell camera is for view-only. There is no video saved of any incident at all, which is worse than a $99 Ring camera. I had an apartment that was broken into in downtown Atlanta. I want a security system. I need this company's service, and have told them so. And yet everything is someone else's fault, or there's just lack of concern for the customer at every turn. The place is poorly managed. There's just nothing of value here. KMT wants to sell monthly subscription packages for a steady revenue stream. If you don't sign up for one of their security packages, even when you have a basic system that's paid for in full, it will not work with your phone after 3 years. So there's no way to record video, and after 3 years, with no way to even see video on your phone as it happens live, what is the video doorbell doing out there? There are too many other options out there to deal with bad service from a company that's trying to force you into a subscription model. I'm pulling out the whole "free" system and replacing it with off-the-shelf components. It's much cheaper and clearly much more reliable to go that way. EDIT: There's been a "response" to my review, but no direct contact to me. I think that shows the focus here is on reputation, not on actual service to the customer. I bought a Samsung SmartThings hub from Best Buy, and an Arlo video doorbell. For less than $200, I have everything working with my iPhone, including my thermostat, my porch light, and my door locks that came with the original system. No monthly fees. No extortion at the end of three years that requires me to pay up or lose the whole thing's functionality. In the end, KMT still blamed my builder. They still blamed me. They still insulted my neighbors. They still failed to install the system so that it worked. Now they add blame because the crappy components they sold were chosen by the builder. None of these issues are addressed in the "response." This is clearly a poorly run company with low customer focus. Seek someone else.

    Media Genius - hometheatreinstallation - Updated August 2026

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