Really good service at this cozy little shop. I went in looking for a pair of Australian…read moreWoollamoloos because my sweetie really liked the pair he bought there. They were out of my size but they ordered in a pair from another location and called me just a couple of days later to let me know they were in. Fred was super helpful on my first visit, and when I went back Claudia checked out the fit (perfect) and showed me two different ways to secure the elastic laces. The vibe in the store is cheerful and the selection is good. Prices are pretty standard for the brands (Merrell, Birkenstock, Mephisto, Kizik etc), no big Los Gatos markup. They had some sale items but none that spoke to me. Also picked up a cute leather coin purse on sale for ten bucks at the counter, so that was a good outing. Would definitely recommend.

IMHO I was pretty…read moresure I had a $20 loyalty reward burning a hole in my wallet but didn't remember when it expired, so the first thing I did when I entered the store was to ask Claudia! She looked up my information and confirmed that my $20 reward was still available, but it expired in two days! "I'm shopping!" as I headed straight to their sale section! I knew exactly what I was looking for, my favorite Vionic sandals! I grabbed a pair in my size and tried them on. Left sandal felt great, right sandal tight around the top strap. It was uncomfortable enough that I asked Claudia if I could order another pair online. She checked to make sure they were available and they were! Claudia made sure to stack the discounts for me! My Vionics were already $30 off on sale, minus a 15% catalog coupon, and lastly my $20 reward coupon, plus free shipping (when ordered in-store), made for a great deal for me! Thank you, Claudia! Footwear Etc. is my go-to store for comfortable and stylish shoes! Their customer service is unmatchable, genuine and impeccable. As we left the store, we noticed a big box of collected used sneakers for "Sneaker Impact", which "provides recycled footwear in developing nations while supporting entrepreneurship, improving quality of life, creating lasting economic impact and reducing waste in landfills." So, if you've got some old sneakers you want to get rid of, head down to Footwear Etc. in Los Gatos and support Sneaker Impact! By the way, my ordered Vionics arrived at my doorstep the very next day!

Update #2: She She Boutique worked with their vendor, gorjana, to replace my chain. It took about…read moretwo weeks. Emilia, the general manager, emailed me when it arrived and said I could pick it up or they could ship it to me. I picked it up today and it looks gorgeous. I'm very happy with it. I also purchased a small jewelry box and some caramels when I was there today. I'll definitely be back to shop there some more. Update #1: I emailed customer service about the flawed chain, as the owner suggested, and they replied the same day. They offered to send me a label to ship it back or I could drop it off at the store. I chose to drop it off at the store today and the staff member I dealt with was very helpful and nice. They are going to contact the vendor for a replacement or repair and get back to me. Will update again when that happens. Original review: I was looking online for a 23" gold-plated chain necklace and found one at She She Boutique in Los Gatos. I was happy to see I could order the chain from their website and have it shipped to me, avoiding having to drive there. Easily placed my order online. It arrived three days later in cute pink packaging. Right away I noticed the chain had a flaw. It looked like several links were bunched up in one place and wouldn't straighten out. It was disappointing because the 23" length is hard to find, plus it was kind of pricey for costume jewelry. The She She website isn't showing any more of this particular chain, so I'm not sure I will be able to exchange it. I guess I'll stop by the boutique and see what happens. Maybe they can fix it.

Such a cute boutique in Los Gatos downtown! I love their feminine yet practical pieces-- there were…read morehaving a huge double sale when I went and treated myself to a dress that was such a steal (great value)! I cannot wait to wear it for Valentines and vacation! Staff were attentive snd helpful. There is street parking.

A massive location just down the street on Stevens Creek Boulevard super close to Valley fair…read more Super well stocked and organized easy to find the sizes you need. The clearance section is large enough that there's basically 2 to 3 racks of options to look through for any size you're looking for. Shout out to Sophia for exceptional. Customer Service will definitely be returning to dislocation in the future.

Overall, the experience wasn't too bad. Here are a few things to help understand what it will be…read morelike. This was our first time shopping at DSW, but it won't be our last. First, If you have a common size, it's hit or miss if they will have the shoes you want. I'm a pretty common size for men, and there was one pair of shoes, out of nine that could have been shoes I would have purchased, that had my size. Next, they have very tiny benches in each isle. The problem is that most isles only have one of them; often leaving you without a place to sit and try on the shoes. There also isn't anywhere to place boxes that you're trying, except for the floor. I'm a bit older, and that really just isn't an option. When I was helping my daughter try on shoes, it was very awkward. The last thing I will mention, from this trip, is that they have no rain boots for kids other than very small ones for toddlers. Other locations may have some, but this location didn't. One note on this is that I asked an employee where they had them and he went to five different boots and after the forth time, I had to tell him he wasn't looking at rain boots. He finally looked at me and simply said, "You'll have to ask up front." What this tells me is that they do not invest in training of their employees. I imagine they cover mandatory topics, but they clearly do not make them competent shoes sales people. I don't necessarily expect that, but I would expect them to teach their employees the basics. If you know these things about their operation, you'll have a better experience.

Excellent Customer Service at Beck Shoes…read more I had a wonderful experience with Roberto at Beck Shoes in San Jose, CA Union Avenue. He was very willing to help his colleague Brandon assist me in finding the right shoes on their website. Even though they didn't have inventory available for him to place the order for me, Roberto patiently guided me through the process so I could place the order myself. His attentiveness and willingness to help made the experience smooth and pleasant. Highly recommend! I will definitely recommend this place if you need shoes for yourself, friends and family. I will definitely be back.

I had a great experience at this local chain. The person working here was super helpful and gave me…read moresome good pointers. I like the layout of the store and whoever did the lighting did a fantastic job.

I visited Sole Desire on a whim sat 4/6/19 in the early afternoon. Looking for black for black…read moreflats. Never been there before and I like to shop small businesses. She brought me out a few pairs that didn't work for me. then the sales associate brought out some great and comfortable athletic shoes. I was ready to buy but realized I needed a different size. Initially I was the only one in the store. She was waiting on a returning customer for socks. Didn't check on how I was doing or if I needed anything. She seemed too busy chatting to come back to me. I left without buying the shoes for that reason. She lost a new customer ...shoes are great but closing with me . A new customer wasn't a priority. The main reason for going to a small business is the personal touch. Otherwise I can shop online 2 stars for service.

They have a good selection of very comfortable shoes, and some of the employees are very nice and…read morehelpful. I had a problem with defective finish with one pair I bought there. To be fair, they agreed to investigate and contact the manufacturer, and eventually the manufacturer replaced the defective shoes, but the whole process took way too long and they made me feel that I am a bother to them. The store manager, Frank Diaz, is less than cordial, never called back when he promised to, and generally made me feel unwelcome. For a store with a median price tag of $250 I would have expected better customer experience. I am going back to Zappos.com.

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

I needed new boots cuz I found that one of my pairs had started cracking on the surface. Famous…read moreFootwear to the rescue. They had an awesome selection to choose from, and more importantly, they had my size available. Got myself some brown Blowfish Malibu boots, as well as a pair of Cleo's by Skechers ("world's most comfortable flat")! Customer service was excellent, offering assistance on the floor but not intrusive nor bothersome in any way. And making my purchase at the front counter was a quick and easy process, with friendly staff too. The next time I need new shoes, I won't hesitate to return to the Famous Footwear Outlet at Westgate Mall.

I had a great experience here! I went early in the day and ended up being the only customer in the…read morestore, which made it feel like my own private shopping event. I found what I needed right away, and even though my size wasn't in stock, the one and only person working happily offered to order it for me and ship it to the store or directly to my home at no extra cost. Big kudos to Famous Footwear Outlet for the awesome customer service and a pretty good shoe selection, too!

This is a very nice Nike Store 4 levels of all you'll need to find…read more I walked in as soon as they opened at 11am on Sunday and every employee was ready to work and very helpful on every level literally. I found what I went in for and left but overall very nice store and I can definitely spend a lot of time in if giving the chance to but I was in a rush. I honestly prefer an outlet chain of Nike only because of the value we can all get in outlets but this place is good if you can afford full price.

This was a planned stop 49 miles south of and en route to Sn Bruno and San Francisco…read more My wife is very active and I figured part of her birthday week and present would be a nice stop at this Factory store. She did not know till we parked by the store. Pros - A) Big store and a huge selection of shoes B) Great prices C) They did have shoes in extra wide ( for me) D) The best part - Joshua at the checkout - stellar, classy, took ownership, fun, solid, amazing skills, a natural people person and hopefully one day the president/ owner of his own company because he has it all. Kalevee- what a sweet, kind, hardworking and focused individual who was so patient and went back to the warehouse 3 times looking to find us the best fits and options. Another silent superstar who lead by example and his superior actions. E) We did pick up 3 pairs at great bargains. They applied the Nike app discounts as well. Thanks again Joshua. F) Loved the apparel section G) Line moved very quickly for a busy Saturday afternoon. Cons - none store related. Just a very tight parking lot with small spaces ( we had a big SUV) and crazy Tesla drivers speed racing vying for parking. Do please park 400 feet away and walk. This was a great shopping experience.

A few years ago, my partner recommended this place when he bought both shoes and insoles. He gave…read moreme money to buy shoes and insoles myself, so I gave them a try. At first, the gait analysis and fitting felt gimmicky, but since I was playing with his money, I went through with it. I discovered, not surprisingly, that I needed a stability shoe. The staff brought out several styles in more than one size. I'm a little self-conscious about the size of my feet relative to my height, so whenever possible, I don't take their advice to go up a half size. (Hint: it's not usually possible.) I was surprised by how willing the staff was to bring out multiple shoes until I found the right pair for me. Even though they almost always have several customers and sometimes have a line, the staff members always come back to check in, but not intrusively like restaurant wait staff who ask "How is everything?" after you've just taken a bite. The insoles may seem like a gimmick at first, and they will set you back an additional $120. Since they're going to make them anyway, you should put them in your selected shoes. Like me, you will be sold! They are worth it. They will make your feet feel even better in your shoes! Finally, there's the VIP program, which gives you 10% off all purchases as well as between 5 and 15% cash back, depending on your level of membership. Note the recommended number of shoes purchased when selecting a membership level to find the level that's most cost-effective for you.

Was awesome, no complaints selection I was able to find everything I need, you always get more for…read moreyour money. I had the pleasure to work with Jim, great experience!!!! I highly recommended.

For the first time, we decided to rent ski clothes instead of buying and we couldn't have been…read morehappier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend!

"Best Footwear Experience--Ask for Steve!"…read more I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear.