Update #2: She She Boutique worked with their vendor, gorjana, to replace my chain. It took about…read moretwo weeks. Emilia, the general manager, emailed me when it arrived and said I could pick it up or they could ship it to me. I picked it up today and it looks gorgeous. I'm very happy with it. I also purchased a small jewelry box and some caramels when I was there today. I'll definitely be back to shop there some more. Update #1: I emailed customer service about the flawed chain, as the owner suggested, and they replied the same day. They offered to send me a label to ship it back or I could drop it off at the store. I chose to drop it off at the store today and the staff member I dealt with was very helpful and nice. They are going to contact the vendor for a replacement or repair and get back to me. Will update again when that happens. Original review: I was looking online for a 23" gold-plated chain necklace and found one at She She Boutique in Los Gatos. I was happy to see I could order the chain from their website and have it shipped to me, avoiding having to drive there. Easily placed my order online. It arrived three days later in cute pink packaging. Right away I noticed the chain had a flaw. It looked like several links were bunched up in one place and wouldn't straighten out. It was disappointing because the 23" length is hard to find, plus it was kind of pricey for costume jewelry. The She She website isn't showing any more of this particular chain, so I'm not sure I will be able to exchange it. I guess I'll stop by the boutique and see what happens. Maybe they can fix it.

We cannot go to Los Gatos without stopping to see the new items at She She. Who doesn't want to go…read morehome with one of their newest items in the cute little pink bag? The sales clerks are always so helpful in guiding you to what's new in the store and their fantastic sales. Today they had a huge selection of Christmas items they were trying to move out the door with slashed sales prices. They have such a great selection of shoes, sweaters and handbags. I love they carry some of the designer brands in handbags and shoes. They have a nice selection of sizes and styles. It's a great place to grab a few wardrobe refresh items as they always have the current looks and style suggestions. I always leave happy and well taken care of by their associates. It's an excellent boutique in Los Gatos!

Long story short. My family was shopping here. After paying at the register. My 3 yr old started to…read morethrow a fit. As we were walking out of the store. An employee from the register stopped us and gave my son two little DSW bags. It made his day and mines too. The employee was so sweet and kind. Thank you for hiring such a great employee. We need more people like this... 8/1/26 7:12pm I didn't get her name. Younger white girl with glasses.

A massive location just down the street on Stevens Creek Boulevard super close to Valley fair…read more Super well stocked and organized easy to find the sizes you need. The clearance section is large enough that there's basically 2 to 3 racks of options to look through for any size you're looking for. Shout out to Sophia for exceptional. Customer Service will definitely be returning to dislocation in the future.

Excellent Customer Service at Beck Shoes…read more I had a wonderful experience with Roberto at Beck Shoes in San Jose, CA Union Avenue. He was very willing to help his colleague Brandon assist me in finding the right shoes on their website. Even though they didn't have inventory available for him to place the order for me, Roberto patiently guided me through the process so I could place the order myself. His attentiveness and willingness to help made the experience smooth and pleasant. Highly recommend! I will definitely recommend this place if you need shoes for yourself, friends and family. I will definitely be back.

Great selections of all types of footwear, clean store, advanced fitting technology (they even have…read morethe old school brannock device!), but above all, impeccable customer service. Brandon helped my girlfriend and me out, and he absolutely came through with knowledge and expertise that literally changed our lives. I'll explain: As far back as I can remember, I wore shoes too big for me ignorantly due to a preference of more spacious footwear; he precisely measured my accurate shoe size and showed me a breakdown of my anatomical feet. So now knowing my true shoe size, he helped me with pairs of shoes that really reflected what I was looking for--without any salesman pressure--and even felt it while it was on my feet explaining how shoes should optimally fit. Needless to say, I purchased the right shoes of the right size for me. As for my girlfriend, she has a chronic illness that affects her daily with various bodily pains and her feet swell up greatly throughout the day. Brandon saw her issues and provided her a solution that literally made her cry: he recommended the right shoes of the right size; she told me that it was the first time shoes fit her properly with her lifelong condition. For once, she has shoes that makes her feel as "normal" as she could feel in footwear again. That means the world to both of us. All in all, if you are looking for proper help with choosing the right shoes for you, this is the place to shop at. Thank you, Brandon for changing our lives, and long live Beck's Shoes (still family owned and operated, by the way)! God bless.

I visited Sole Desire on a whim sat 4/6/19 in the early afternoon. Looking for black for black…read moreflats. Never been there before and I like to shop small businesses. She brought me out a few pairs that didn't work for me. then the sales associate brought out some great and comfortable athletic shoes. I was ready to buy but realized I needed a different size. Initially I was the only one in the store. She was waiting on a returning customer for socks. Didn't check on how I was doing or if I needed anything. She seemed too busy chatting to come back to me. I left without buying the shoes for that reason. She lost a new customer ...shoes are great but closing with me . A new customer wasn't a priority. The main reason for going to a small business is the personal touch. Otherwise I can shop online 2 stars for service.

They have a good selection of very comfortable shoes, and some of the employees are very nice and…read morehelpful. I had a problem with defective finish with one pair I bought there. To be fair, they agreed to investigate and contact the manufacturer, and eventually the manufacturer replaced the defective shoes, but the whole process took way too long and they made me feel that I am a bother to them. The store manager, Frank Diaz, is less than cordial, never called back when he promised to, and generally made me feel unwelcome. For a store with a median price tag of $250 I would have expected better customer experience. I am going back to Zappos.com.

Due to a diagnosis of plantar fasciitis my podiatrist recommended Brooks for to assist in…read moretreatment. Also recommended this store to purchase Told salesman I needed this in 7.5. He brought to me. Did not try on but purchased. After a few days, my afflicted foot was swollen and painful. I checked the size and it was 7. Not the 7.5 he said he brought me. I tried returning to the store to get my original 7.5 requested size but refused. Because I didn't have the box. There was no information provided about return policy ; especially needing the box when purchasing the 150.00 pair of Brooks. And my foot is hurting due to mistake of salesman. He remembered I was a 7.5 but still refused to do the right thing This store should be held accountable

Good service, the sale associate was very helpful. I would recommend this store. Though they didn't…read morehave the shoes I was looking for in my wide size, he offered alternatives that worked for me.

I needed new boots cuz I found that one of my pairs had started cracking on the surface. Famous…read moreFootwear to the rescue. They had an awesome selection to choose from, and more importantly, they had my size available. Got myself some brown Blowfish Malibu boots, as well as a pair of Cleo's by Skechers ("world's most comfortable flat")! Customer service was excellent, offering assistance on the floor but not intrusive nor bothersome in any way. And making my purchase at the front counter was a quick and easy process, with friendly staff too. The next time I need new shoes, I won't hesitate to return to the Famous Footwear Outlet at Westgate Mall.

I had a great experience here! I went early in the day and ended up being the only customer in the…read morestore, which made it feel like my own private shopping event. I found what I needed right away, and even though my size wasn't in stock, the one and only person working happily offered to order it for me and ship it to the store or directly to my home at no extra cost. Big kudos to Famous Footwear Outlet for the awesome customer service and a pretty good shoe selection, too!

This is a very nice Nike Store 4 levels of all you'll need to find…read more I walked in as soon as they opened at 11am on Sunday and every employee was ready to work and very helpful on every level literally. I found what I went in for and left but overall very nice store and I can definitely spend a lot of time in if giving the chance to but I was in a rush. I honestly prefer an outlet chain of Nike only because of the value we can all get in outlets but this place is good if you can afford full price.

There's a secret $20 off for Nike members this week. Once I told the cashier my Nike info, then…read morethey told me about the promotion. There's also a 50% off clearance items denoted by the orange price tags. The promotions stack. Today was a good day. Staff was awesome.

A few years ago, my partner recommended this place when he bought both shoes and insoles. He gave…read moreme money to buy shoes and insoles myself, so I gave them a try. At first, the gait analysis and fitting felt gimmicky, but since I was playing with his money, I went through with it. I discovered, not surprisingly, that I needed a stability shoe. The staff brought out several styles in more than one size. I'm a little self-conscious about the size of my feet relative to my height, so whenever possible, I don't take their advice to go up a half size. (Hint: it's not usually possible.) I was surprised by how willing the staff was to bring out multiple shoes until I found the right pair for me. Even though they almost always have several customers and sometimes have a line, the staff members always come back to check in, but not intrusively like restaurant wait staff who ask "How is everything?" after you've just taken a bite. The insoles may seem like a gimmick at first, and they will set you back an additional $120. Since they're going to make them anyway, you should put them in your selected shoes. Like me, you will be sold! They are worth it. They will make your feet feel even better in your shoes! Finally, there's the VIP program, which gives you 10% off all purchases as well as between 5 and 15% cash back, depending on your level of membership. Note the recommended number of shoes purchased when selecting a membership level to find the level that's most cost-effective for you.

Was awesome, no complaints selection I was able to find everything I need, you always get more for…read moreyour money. I had the pleasure to work with Jim, great experience!!!! I highly recommended.