Bobby has an incredible personality and went above and beyond in his customer service and…read moredescription of athletic gear. Super helpful in answering my inquires. He is very much on it greeting me with a smile a vibrancy and enthusiasm often lacking on abbot kinney shops.

I came in and was greeted by the sweetest person ever ! Her name was Mycah and she was extremely…read morehelpful as my guide to upgrading my wardrobe. The store was very clean and the service was impeccable. I recently just bought a gym membership and the selection for clothing here is second to none ! The price is reasonable for the quality as well but the sales rep was the star of the show meeting all my doubts and questions. When I come back I'm asking for Mycah !

Had a completely stuck rear wheel on my recumbent bike. The shop expert took my bike after a quick…read moreobservation and 10 minutes later i walked out with a fixed bike. I had expected to leave the bike there, wait for 3-5 days, and then pick up the bike. Instead it took me longer to get the bike out and back into my car than it took the expert to fix my bike. And this is not the first time that i received the best service an advice from REI for the last 10+ years (when they were in Santa Monica).

When you come in, they push for you to be a member in an abusive manner. Handed me two fliers that…read moreI just put on their furniture. When you purchase, it's the same thing. I made a purchase in-store, and the sales associate asked me 3 TIMES if I want to be a member. I said no all three times. "Are you sure?" YES I'm sure! "I just want to make my purchase." Even when he handed me the receipt he asked if I'm sure. It's very aggressive, predatory, and in poor taste. They use outdated abusive sales tactics. Forced and contrived, like he was about to twist my arm. It's very uncomfortable. NO IS A COMPLETE SENTENCE. They do not understand what NO means. Terrible training on management. I've attached screen shots from Google reviews from other customers that have experienced this obnoxious pushy behavior from their employees. It seems to be an ongoing issue to harass their customers. I would recommend doing the drive to their Manhattan Beach location, as other customers have recommended to avoid the obnoxious abuse.

A really beautiful women's boutique with a great selection of soft, cozy, on-trend pieces, plus…read moreversatile basics and high-quality staples you can wear all the time. The staff were warm and welcoming, and Lynette really made my experience exceptional. She helped me put together a few outfits, gave great suggestions, and made the whole thing feel easy and comfortable. I never felt pressured--just really supported the whole time. I left with a few pieces I'm genuinely excited about and know I'll wear a lot. Such a nice, easy shopping experience, and I'd definitely come back.

Really nice women's clothing at reasonable prices. The sales girls were super helpful and very…read morefriendly. I bought a dress and will definitely be shopping there again. Parking advice: go on the weekdays, it's close to impossible on the weekends.

Pretty and conservative women's clothing. The one star is because the employees sucked. Both girls…read morestanding behind the counter looking bored while I and other customers were looking around. We were never greeted either. Someone wanted to try something on and instead of getting up and helping them the girl pointed to the dressing rooms and told the customer "they are over there". I was in retail for 40 years. They should be fired. Apparently they were having a sale but the sale prices weren't on the tags. I won't be going back. Advice about parking: go on the weekdays, weekends are almost impossible.

ML ropes you into a ShopPay fraud site, a ccard scamming site. And there is no way to delete the…read moreShopPay at the ML site, NOR at the ShopPay site - you cannot delete the mandatory ShopPay acct.. The customer has their ccard and personal info all over the internet. This is very scammy. Not recommended, only for that reason. Clothes - pay cash in a retail store - are great

While they have some really nice leather items I don't shop where I feel like I'm not wanted. The…read moregirl said hello but it was as if it was grudgingly. We were ignored after that. I won't be going back.

I've been here 3 times or so and every time I go in there it's an interesting vibe. Like the…read moreworkers come off as if they do not want to be there. Aside from that, the store is beautiful. Selections are limited compared to online. I have many bags from this brand. I love looking at the actual product in store before buying in the future but hesitant to go into the store because the vibe in there is weird.

I don't shop were 3 people that work there ignored us. Not one of them said hello and we were the…read moreonly people in there. Parking advice: come on weekdays, weekends are almost impossible.

Closed an hour early. Held a shirt by phone call and confirmed hours (as well as gift wrap option…read moresince we were stopping there on the way to the party). Arrived at 6:03 and it was closed up and they were gone. Supposed to be open at 7pm. Fortunately, the store across the way Outerknown was open and they got the benefit of the sale (and I bought more items than originally).

Whoever hires the staff at this location does an amazing job! David helped me today and he was…read moreincredible with knowledge and enthusiasm. I shop online most of the time, but this was a very refreshing visit and I bought a couple of paris of tremendous shoes!

The selection of New Balance shoes here are much bigger than other shoes stores…read moreNicole and Bobby were amazing and patient

I had a very frustrating experience with Everything But Water, and it highlighted some serious gaps…read morein both communication and customer service. This started at the Brentwood location, where I was specifically told that the Century City store carried the Sunsets brand. That brand is important for customers who need structured sizing (like 36DD), so I made a separate trip based on that information. When I arrived at the Century City store, they did not carry Sunsets at all. When I explained that Brentwood had directed me there, I was told I "should have called first." What's frustrating is that I relied on information given to me by your own store, only to be redirected again and then blamed for not verifying it myself. For customers who need structured sizing, this is not a small issue. You can't just try random styles--fit is very specific, and without consistent inventory or accurate guidance, it becomes extremely difficult to shop in-store. On top of that, the return/exchange process was unnecessarily complicated. I was not allowed to exchange for a different style in the correct size and was instead required to repurchase the item. This left me with over $500 temporarily tied up across multiple charges and pending refunds. The staff I interacted with were polite, but the system itself is rigid and not customer-friendly. For comparison, stores like Nordstrom handle exchanges and returns seamlessly, without putting this kind of burden on the customer. Swimwear is one of the most fit-sensitive categories in retail. Without accurate communication between stores and a more flexible exchange policy, the customer experience becomes unnecessarily frustrating. I hope the company takes a serious look at improving both its inventory communication and return process, because this experience was far more difficult than it should have been.

Mara and Wendy helped me pick out a swimsuit this week. I'm six months postpartum and breastfeeding…read moreand it was really nice to be treated so well/taken care of when I'm feeling pretty sensitive about my new body. My baby loved them as well! Gorgeous selection. I settled on a super sexy suit that fit well, supported the girls and made my partner's eyes pop lol. Excited to take my new mom bod to the beach! Will definitely come back again in the future. Thank you ladies!