The manager or person who claimed to be the manager was unable to resolve an issue with a return…read more Her solution was to wave a handwritten sign in my face that called out their policy. I was returning one of several items I purchased as a gift 2 days earlier. The store tags were still on it, but I could not find the receipt. I was told that the only way I could return the item was to allow them to buy it back at a lower price, I was offered no other solution or remedy. I asked to connect with the manager or owner and was given an email address only. This shop is NOT CUSTOMER FOCUSED. DO NOT BUY ANY GIFTS FOR SOMEONE ELSE from them assuming that an exchange or return will go smoothly.

Made an online purchase for an upcoming trip and the item arrived with a sensor tag attached…read more Spoke with an associate and the manager "Brenda" who was not very nice.. no apology..the only satisfaction they offered was to send the item back, and they will issue a refund. Never again

I was in dire need of shorts--finding myself in this predicament for the first time in my life. I…read moreheaded to my closest Talbots in the Shops at Brinton Lake only to find they do not carry curvy fit in store. The salespeople --in particular, Lisa , went out of their way to stock a dressing room with assorted styles and sizes in the hope that something would suit me. Shortly afterwards, I walked out with a great pair of fitting shorts and a pair of jeans I tried on out of curiosity. Summary: great customer service and selection. This location has plenty of parking and lots of shopping options too.

Loyal customer no more. Staff has been ignorant and--quite frankly--rude numerous times over the…read morepast few years. While the offering of products and pieces is great, the staff makes the shopping experience incredibly challenging and I am becoming increasingly disenchanted with each visit. One staff member (not sure of her name) in particular has a tendency to be incredibly standoffish and unwelcoming, with the staff members seeming to be wrapped up in their own conversation for the entirety of our 15 minute stop into the Brinton Lake location, with not so much as a glance, let alone a greeting. While I've shopped at this location for years, I feel confident in the decision to leave the site and drive a distance to another location. Or, better yet, I'll just shop online. As someone who has worked in retail, it's not hard to show customers politeness and pleasantries, even in the slightest of ways. Thank you for not giving me a reason to give you undeserved commission. I won't be back.

The Coach store in the Christiana Mall provides attentive and quality service. I browsed Coach's…read morewebsite beforehand to ensure the purse I wanted was in stock. Upon entering, there were at least 4 employees ready to assist. We were approached almost instantly to ask if we needed help looking for a particular item. The employee located it immediately for me on the shelf. She showed me the other colors that they had in addition to the color I was looking to purchase. There are many great items out right now - scarves, bucket hats, sandals for summer, bag charms, etc. I wanted to buy everything in the store. We also walked away with a men's card holder/money clip with the classic Coach logo. This wasn't on the agenda but we loved it so much and just had to buy it. I had a good experience here and recommend this location if you're in the Delaware area.

Being my first ever visit to Delaware and the Christiana Mall, I was excited to see Coach store in…read morethere and went in to check out the collection. When promptly asked by Sales Rep, I mentioned that I was there to just look around. Just then, a list of questions started which felt more like an interview. I felt the Sales Rep lady was too pushy with the gazillion questions(some very personal in nature) and spoilt my experience of candidly exploring what the store has to offer. It led me to rush out as soon as I wasn't in a mood to answer those many questions despite my giving repeated signs that I wasn't interested. I have shopped from Coach several times from stores in my current city and never ever dealt as someone as pushy as her. That experience would make me think 10 times before going there again!!!

Since I am at my recommended weight, I made an appointment to get some new bras. I also needed…read morestrapless bras. The two salespeople who helped me were so personable and helpful. I found everything I needed. I like going into a small business. Bras, I think, can't be bought online. You have to try them on. I would go back here again.

2.5 hours of the most painless, no-pressure shopping there can ever be, with absolute experts in…read moretheir field. I am utterly amazed at the staff's professionalism and ability to put at ease even a plus-sized, long-term-undergarment-phobic like me. The fitting took 60 seconds and then I explained my requirements for every day (no itchy lace plus extreme comfort with enough support to keep my back from hurting), and what I need for a special event dress (support you cannot see; comfort optional). Dana brought me many different options for both scenarios, which, to the extent I was comfortable with it, she helped me to try on and adjust. Very quickly I became so comfortable that she helped me the whole time. Dana is fabulous but relatively new, and so a wonderful expert verified everything she did. They explained to me the different bra styles and what they do, as well as UK vs US sizing etc. It was a terrific experience. Ultimately I chose a $56 strapless for the event dress, and for every day, I picked two $99 each Evelyn Bobbie sports-bra variations and a $65 Emoli underwire for the every day occasions when I need to dress less casually. So. For $317 I got: 1. An expert fitting in a private setting 2. Two hours of un-rushed selection and fit assistance plus education from incredible ladies who both know their stuff and understand the "ick" factor. 3. Two everyday comfort bras that fit well. 4. One "dress a little better" every day bra. 5. One strapless bra for the event dress. When I was checking out, there was a woman of about 40 at the register next to me who had driven 85 miles for their services. The checkout staff said "yes we have people who come from all over". I understand why. HIGHLY RECOMMEND.

I love Brighton bags and jewelry. I received many many e:mails on their giveaway that I was…read morereally interested in ending November 6th. I waited until the last day and probably would have spent about $265 on what I was looking for. They (of course) were out of the giveaways and didn't seem to want to put me on the list for one of the 10 they were promised to receive. So, I didn't purchase...and am disappointed...and discouraged from going in again. In my opinion, their customer service skills need to be better.

I had a great experience here. I came in with my brother to find gifts for our mother for mother's…read moreday. The staff asked us relevant questions to help us pick things out, and was not deterred by how picky we were about what we were looking for. He looked up items in their inventory and online, searched the backstock etc. for us. And got us set up with two great gifts that our mother ended up loving. The lighting and atmosphere in the store was great, the staff was attentive and helpful, but knew when to let you browse, and were very friendly and professional. Wonderful place.

Andrea in the fitting rooms gives the best service and puts so much effort into her job. Best…read moreretail employee I've ever seen. She helped me find the perfect jeans for me and was not satisfied until I was satisfied. What a great worker and overall person! She deserves a raise!!

I haven't set foot in an AE in YEARS. I never thought I was allowed to be there because I'm not…read moreskinny and tiny, but I heard they were having a sale and they had a curvy brand so I thought, why not check it out. I'm blown away by how kind everyone is there. Sierra helped me find my sizes and the girl in the dressing room (I can't remember her name but she was wearing camo pants) helped me get the sizes I needed as well. I'm so happy with the customer service there and I walked away with two amazing pairs of jeans (and a scrunchy lol).

Haven't been to Aston for a while and I just saw this store moved into the old Big Lots earlier…read morethis week. I had three excuses to check it out: 1) I had stuff to donate. 2) I've been "low key obsessed" with the brass orbs showcased in Dr. Orna Guralnik's office (reality TV show). My past vintage brassware has come from thrifting so I wanted to see if I could find anything. 3) Have been sucked into Homeworthy and my mom/g-mother taught me young how antique dealers and designers generate their best finds by estate clean outs, trash picking and thrifting so I got the bug. YouTube is full of feedback that thrift stores have gone off the rails with prices and sell anything good on eBay so the stores are left with junk, so I was wary. This store is mostly clothes, and it was odd because almost all the customers were back in housewares/other goods. I've never had a good experience thrifting clothes so I don't thrift for clothes. The customers were a weird mix of a family speaking a Slavic language, a senior man very seriously rummaging through everything, a couple younger men seriously rummaging through everything, a group of teens, and an older woman. I didn't see anything close to a designer find or collectible as was commonplace at thrift stores 15+ years ago. It was truly a lot of junk, I'm sorry to say. The best deals I found were bags of about 5-6 authentic Barbies for $5 to $7 though they're the new (cheap quality) ones whose legs don't bend. I saw some Fisher-Price Little People which is too young for my son. Didn't see Imaginext but it was messy so I didn't look that hard. My son found a toy truck he wanted that was $5 and a plastic helicopter for $3, which were very reasonable (though we have a gluttonous number of vehicle toys and do not need more). I felt toys were fairly priced. House goods were okay. I always look at Pyrex and a square glass casserole was $5, which is okay, not great. Not a whole lot of useful stuff, mostly low quality decorative items. It's a shame that what is produced as clothing, furniture and home goods today is just complete garbage, and it doesn't even last long enough to make it to a thrift store. People go there looking for vintage from 80's or older and you really need to go to a consignment store or thrift boutique where items are discerningly curated rather than donated. But those stores charge stupid prices and the associates are rarely down to earth. Thrifting used to be such a cool adventure but unfortunately it's not what it used to be. I feel good about my donation though; kid bikes, plant stand, and a bag of other useful stuff that someone out there needs more than I.

Battled between a 3 & a 4 but chose the 3 due to the children's section. I have 2 younger children…read morebut shop for everyone here. That being said the children's section is not a bad size, but totally not organized. The sizes & gender is not at all separated so everything is everywhere. If you want something you will be on a search. The women's section is HUGE but could also be tweaked. Like jeans, active wear & dress pants separated. The mens section is a good size. Alot of dress attire & all sizes too. That section is fully organized. The house wears section is a great size a lot to choose from. They also sell furniture. There is a public bathroom. Thank god. The prices are a little crazy. You could have a used Walmart shirt & a used Michael kors ( designer shirt) & they are the same price. They have a parking lot which is a good size.

This is the Glen Eagle Square location. I loves me some Ann…read moreTaylor - especially when it's on sale. I know that here a size 6 is a 6 and an 8 is an 8 and it's all gonna fit and look great right off the rack with no alterations (on my shrimpy 5' 3"). Easy-peasy and great clothes for work. And Glen Eagle Square "Strip Mall" is actually rather upscale and nice - and there's a Whole Foods in there, too!