I have had 3 experiences here, the first was poor, the last two were great…read more First Time: -had an appt -arrived 15 mins early -told it was too late for employment urine test, I said I couldn't wait the 3 hours they were telling me to come back. They told me to pee and then drink water and come back later, but "don't drink too much water or your test won't count." Which is crazy because when I made the appt, I selected pre-employment urine test and they let me pick that time. Second/Third time: -had an appt -checked in w/ link sent to me -within 2 mins I was taken back for pre-employment blood work -phlebotomist quickly drew blood and I was out the door in 2 mins -never had any billing issues all 3 times.

Labcorp billed me $237 for a vitamin D3 test ordered by my doctor, but my insurance did not cover…read moreit. The price for the same vitamin d3 test listed on their web page is $99. The price listed on Quest's web page is $75. I had to pay last year too, but it was only $81. I talked to their billing department and they basically said That's the way it is. I think Labcorp is crooked.

A very nice man, but post operative you are on your own. So…read moreif you are in pain and call after they pick up and ask you to hold after 12 minutes you hang up and call back because they forgot about you. You ask if you can get something for pain, you never hear back and their front office could care less. Don't recommend

I saw Dr. Haun for breast reconstruction following breast cancer and a bilateral mastectomy--an…read moreextremely vulnerable and high-stakes time in my life. While Dr. Haun was kind in demeanor, he did not listen to or respect my clearly stated wishes regarding size. I repeatedly requested a small B cup or even an A cup. Instead, my "expanders" were enlarged multiple times with reassurance that this was temporary and necessary to achieve my desired result. A couple of weeks before my final surgery, when I began questioning the outcome, Dr. Haun left the room without answering my concerns. At that point, I was exhausted, desperate to finish cancer treatment, return to work, and move on with my life, so I went forward. I ultimately ended up a full C cup--far from what I requested. The reconstruction later failed when the implants slipped, requiring complete revision surgery with another provider. Based on my experience, I do not recommend Dr. Haun for breast reconstruction surgery.

This place is great! Just make sure you have an appointment…read moreit's easy to do online. If you don't have an appointment, there will be a waiting time because this place gets super busy. My visit was quick and simple. The technician was very friendly and I was in and out in less than 10 minutes. Thank you and great job. The only issue right now is the road construction. When you go north on Armstrong after Herndon take the first driveway in because the second one is blocked

This Quest location is great! It can get very busy so it's crucial to make an appointment. Their…read moreapp is easy to use. I was able to check in from my phone and it alerted me when it was almost my time to be called back. My appointment was on time. Marisa was amazing. She listened when I had a special request and provided great care. She verified everything was correct while also being efficient. I hope to work with her again next time!

This location is good for blood draws as that is the easiest thing to complete. This location is…read moreterrible for any other service as the employees have little to no sense of urgency. I was told to bring q sample back and have it preserved as quickly as possible. I arrive and the employees couldn't care less even though I have an appt. These locations need a front desk person because otherwise the office sort of runs itself. A local person should open their own service to put these spots out of business. There is a chubby male with a beard that's probably the worst employee. There is a light skinned female with tattoos who is the best employee and ultimately took care of me promptly. This location at least needs an office manager to make sure the employees keep things running in some sort of order.

Make sure u make an appointment or they will treat u like ur an inconvenience. Don't call, bcuz…read morethat's a run around. And even the website is a bit tricky. Especially if u try to get ur results. But if ur gonna get jabbed, this is a place to go They see so many people that as much as I'm afraid of needles, they've never hurt me Just the rest of what they should fix, they are not up to par.

Date of service : 4/11/25 at 6:40 AM…read more I arrived 20 minutes early (6:40am) bc I wanted to be the first patient in and out. To my surprise there was another patient waiting for the lab to open at 7am. I immediately got in line and quickly two more patients got in line behind me. Total of patients prior to opening =4. I can imagine how annoying this may be for an employee to get to work but the sweet girl working at the lab walked up to the door with a huge smile, greeted us and unlocked the door. We all checked in the kiosk and shortly after were called back one by one. I was in and out within 20 minutes. The lab employee was so gentle and had such a pleasant attitude! I'm so happy the visit turned out to be quick since I had to be at work. The young lady working at this lab deserves a raise for having to work all alone. She's an exceptional employee and I will be back thank to her and of due to my doctor's orders ;)

I love this hidden location. I have come at various times and have never had a long wait. Sometimes…read morethere is only one person on duty, but she is always efficient and friendly.

Worst service! Simply rude! Never going to that place again. Had to put a star just to write the…read morereview

Arrived at 10:25 AM to drop off a test sample. Forced to wait for an hour and a half just to drop…read moreit off. All they had to do was take it and scan it. Was next on the list and they refused to take it at noon. Now the sample is ruined and we have no test results for a senior citizen with possible dangerous bowel infection! Quest is the worst Customer Care and service! Hey danger to patient Health! Avoid them at all costs never again!

First time here I usually get labs done at Quest, the MD office or lab office at the hospital but…read morethere was a specific test I had to get done and this was one of the places that was listed and no appointment required. I went the day before thanksgiving and I was so glad it wasn't busy. The location was a bit hidden but wasn't too difficult to find. It's a small place. There was only one lady working at the time. I wrote my name on the clipboard and once she was done with a previous client she called me and I gave her the kit I needed to get dawn. She looked over the box and got the specimen tubes and labels ready and called me to the back to draw my blood all within minutes. She was really nice and skilled. Came and left this place all in less than 15mins. My labs was a send out and I got my results all within the week. I really appreciated this place professionalism and efficiency. I would definitely come back.

Was nervous about coming here due to the bad reviews but when i went , it was very easy to find …read more Easy check in and the the front desk was super nice and made me feel comfortable. There wasnt alot of people ahead of me so it was about a 20 minute wait . I recommend coming early. Good office overall .

New Year= time for annual lab draw! When I don't have the time to visit my MD lab hours I typically…read morechoose Quest! This might be my second time at this location. I love that they are conveniently open on a Saturday! It definitely helps to create an account and schedule an appointment. I made an appointment a week prior to the day. They had so many time slots open. I prefer coming in as soon as they open to avoid the crowds. They opened at 8am and I scheduled for 8:30am. I arrived 10mins prior to my appointment and was able to check in. You can check in on your app or use their self check in kiosk (3 available). After I checked in I was called back 3mins after and I was done at 8:28am. The phlebotomist who helped me was very nice, she worked fast and efficiently. I was in and out even before my scheduled appointment, which was AMAZING. The lobby has plenty of seating. There was an unpleasant odor lingering in the waiting room, thankfully I didn't wait long.

Opens at 6am. Walk ins welcome. Check in is by Kiosk only & there's no receptionist available for…read morequestions but phlebotomist employees come out often to call on patients if you need to ask a question. You can also find nearest Quest locations & schedule appointments via the Quest Diagnostics App. My walk in today went smoothly and the wait time was short. (Came at 6:45am). Also phlebotomist who took my blood was very sweet and I did not even feel it happen (which is awesome for me because I have a phobia of needles). All and all I was very pleased with my walk in visit today.

Friendly staff. Suggestion: Make an appointment prior helps a lot. Usually, they will send a…read morereminder and all you have to do is scan the qr code on the kiosk. If you plan on giving them the information there, bring your ID and your insurance card. You will have to scan them yourself. Fast In/Fast Out. This location is sort of hidden and GPS gives you misleading direction. fyi

So, not a big fan of medical services of any kind, however.. this was by far the best lab I've been…read moreto ever! Efficient, timely, friendly and literally painless! Luna was the tech, she was incredible! Making an anxious appointment a win/win! I will return, as needed of course! (Kind of hard to find, navigation was wandering, but worth the journey)

Rose and RayAnna are the best! They're service is bar none and completely different from the rest.read more

The billing department can't give a straight answer when you've been overcharged. A bill is pretty…read morestraight forward, typically, they charge so much for the supplies, your insurance pays a certain amount, and you're responsible for the balance if you have a deductible remaining. I was given my 3 month supply refill call, have met my deductible, and was still charged the full amount. When questioned, they said my deductible hadn't been met, (it has), and they credited me back all but $45 and told me I had a credit from 2022 that was still available but they haven't sent it back to me yet. She couldn't, or wouldn't, give me a simple answer how the money was applied to my statement, wouldn't give me a written breakdown of charges or credits, and basically said there was nothing more they can do. Now when I call they don't answer the phone at the San Jose main office. Incredibly poor customer service.